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network incident - need some help


PCDiver
08-03-2010, 16:40
Quote Originally Posted by rickyday
Im in Hertfordshire, not much sea of reefs here unfortunately lol
The Red Sea shipwreck dive videos look great.
They were fun to make as well. Diving in the Channel can be fun as well and Ireland has some excellent wreck diving.
rickyday
08-03-2010, 16:30
Quote Originally Posted by PCDiver
Sure, where are you located? You can also use our new video player (still beta) to have a look at some nice destinations http://demo.svarnet.com/prophp
Im in Hertfordshire, not much sea of reefs here unfortunately lol
The Red Sea shipwreck dive videos look great.
PCDiver
07-03-2010, 12:30
Quote Originally Posted by rickyday
Completely offtopic, I wanna go diving

Can you recommend some schools or give me some advice
Sure, where are you located? You can also use our new video player (still beta) to have a look at some nice destinations http://demo.svarnet.com/prophp
Neil
05-03-2010, 10:04
Quote Originally Posted by PCDiver
Not a happy end yet. The server is very unstable. It drops connections every x seconds. I think they are still working on it.
Yes, a Diagnosis check is about to be done on the server.
rickyday
04-03-2010, 22:45
Completely offtopic, I wanna go diving

Can you recommend some schools or give me some advice
PCDiver
04-03-2010, 22:43
Not a happy end yet. The server is very unstable. It drops connections every x seconds. I think they are still working on it.
rickyday
04-03-2010, 22:37
Yay! A happy ending thats what I like
PCDiver
04-03-2010, 15:04
Quote Originally Posted by fozle
Ok, we'll replace the switchport. Keep updated via the ticket now. Hope it's all good sharpish.
Thansk for your support. These kind of actions give me a good feeling about the extra server that I ordered yesterday. And more servers to come :-)
fozl
04-03-2010, 14:58
Ok, we'll replace the switchport. Keep updated via the ticket now. Hope it's all good sharpish.
PCDiver
04-03-2010, 14:51
it is in rescue mode. Can support verify the connection. I don't have a SSH client here.
fozl
04-03-2010, 14:50
Huzzah. Ok, now wait.
PCDiver
04-03-2010, 14:50
Quote Originally Posted by MicroChip123
Did you reboot after putting it in rescue mode?
yes. I rebooted again after setting it in rescuepro mode. Let's see ....
MicroChip123
04-03-2010, 14:49
Did you reboot after putting it in rescue mode?
fozl
04-03-2010, 14:48
Quote Originally Posted by PCDiver
I'm pretty sure I specified rescue mode in the interface?
Still in hd I'm afraid.
PCDiver
04-03-2010, 14:47
Quote Originally Posted by fozle
But currently the server is up in "hd" mode...

In rescue-pro our techs can access the server for himself and check.
I'm pretty sure I specified rescue mode in the interface?
fozl
04-03-2010, 14:46
Quote Originally Posted by PCDiver
The server is rebooted in UNIX rescue mode. What should I do?
Ok, wait...
fozl
04-03-2010, 14:46
Quote Originally Posted by IainK
Can you not change this yourself fozle, with client permission?
Nope.

And rightly so really.
PCDiver
04-03-2010, 14:44
The server is rebooted in UNIX rescue mode. What should I do?
IainK
04-03-2010, 14:42
Can you not change this yourself fozle, with client permission?
fozl
04-03-2010, 14:41
Quote Originally Posted by PCDiver
I have changed the config and rebooted the server. What should I check? Beware I'm a complete newby in linux. :-) We need to detemine whether the NIC sees the switch at 1 Gbps.
But currently the server is up in "hd" mode...

In rescue-pro our techs can access the server for himself and check.
IainK
04-03-2010, 14:41
Login via SSH and issue the following commands:
ifconfig eth0
ethtool eth0

That should return some useful information about the network card and the speeds it's connecting at.
PCDiver
04-03-2010, 14:38
Quote Originally Posted by fozle
To check in linux, please change mode to rescue-pro and reboot so we can confirm.
I have changed the config and rebooted the server. What should I check? Beware I'm a complete newby in linux. :-) We need to detemine whether the NIC sees the switch at 1 Gbps.
MicroChip123
04-03-2010, 14:32
Login to the Manager -> Select The Server -> Services -> Netboot -> Rescue-Pro
fozl
04-03-2010, 14:31
Quote Originally Posted by PCDiver
Fozle,

What exactly do you mean? What should I do on the WinPE? This is a hwrdware issue, not a software issue.
To check in linux, please change mode to rescue-pro and reboot so we can confirm.
PCDiver
04-03-2010, 14:25
Quote Originally Posted by fozle
Could you boot the server into rescue mode?
Fozle,

What exactly do you mean? What should I do on the WinPE? This is a hardware issue, not a software issue.
I did log on the the WinPE and did see my disks. But I really don't know what I should do?
fozl
04-03-2010, 14:16
Could you boot the server into rescue mode?
PCDiver
04-03-2010, 12:21
Hey Fozle,
much appreciated because we aren't getting through to the telephone support in France. All lines are busy.
Peter
fozl
04-03-2010, 10:35
Looking into it..
PCDiver
04-03-2010, 09:39
Hi,

Yesterday one of our servers was down (ns207960.ovh.net - 94.23.217.126 - EC Best Of 2009 - Windows Server 2008 64 bits). After 8 hours a technician from OVH replaced the NIC (different card type bts). The server was accessible again.

I logged on and noticed that I only had a 100 Mpbs connection, not 1Gbps. I updated the driver to the latest version but that didn't help either. The driver comes with diagnostics. I ran those and received a message saying that the cable was too long. It was measured at over 250 meters. Only 100 meters is supported for that NIC according to the error message.
This seems to me either a NIC issue, a cable issue or a switch port issue.

I rebooted the server and now it is not connecting at all.

The only thing support does is put the server in winrescue mode, what doesn't help me at all. I cannot change the nic, cable or switch in rescue mode.

This is a server located in France (I'm from Belgium), but it would be great if someone of the English support team could trigger their French counter parts to look into this.

The incident number is 385168.

Thanks,

Peter