[Bruno]

And, one day, that still won't be enough

Yeah, the day we will be 50 milliards on this earth, with 100 ISP/person.

[KViSR]

With an IPv6, you get 18.446.744.073.709.551.616 IPv6 (2^64) on
your server.

And, one day, that still won't be enough

[Mr-E-Mann]

from what I understand it is a bit pointless until all points on the internet have been upgraded/changed to accept IPv6
...and most home routers cannot handle IPv6 ... so will be snookered without an upgrade!

[Andy]

It's not true :

At the bottom of each server page : "Options and services"
Up to : USB Hard/Flash Disks, Backup, Full Security

But IPv4 for a few £ is not a good idea because of the waste (no IPv4
after 2010). With an IPv6, you get 18.446.744.073.709.551.616 IPv6 (2^64) on
your server. Andy will be happy (each server has already an IPv6/64).
http://help.ovh.co.uk/Ipv4Ipv6

Now if only someone could explain easily how IPv6 works we can all get on with life... I just read every guide I could find and I didn't understand a word of it. What was wrong with adding some more dots and numbers in instead of a huge string of numbers and letters?!

[Bruno]

we don't propose any options with a separated
bill.

It's not true :

At the bottom of each server page : "Options and services"
Up to : USB Hard/Flash Disks, Backup, Full Security

But IPv4 for a few £ is not a good idea because of the waste (no IPv4
after 2010). With an IPv6, you get 18.446.744.073.709.551.616 IPv6 (2^64) on
your server. Andy will be happy (each server has already an IPv6/64).
http://help.ovh.co.uk/Ipv4Ipv6

[Mr-E-Mann]

fingers crossed ovh think so too

[Andy]

How about swapping IPs for some of the credits you give due to the exchange rate?

That is a good idea

[Mr-E-Mann]

How about swapping IPs for some of the credits you give due to the exchange rate?

[Andy]

> Would you propose the option to buy the extra IP's for those who want
> them? Say £1 per 2 extra IP's or similar method? I feel that you would
> get a lot more customers if you were to offer this as many put off
> buying due to the lack of IP addresses. I would definitely buy at least
> 2 extra IP's if this were offered.

we propose "all include" services with an easy billing. it's very easy
for ovh to bill in this way and for the customer to know how much does
it cost. we don't propose any options with a separated bill.

That is a disappointment I wish there was some way to change your mind.

[oles@ovh.net]

> Would you propose the option to buy the extra IP's for those who want
> them? Say £1 per 2 extra IP's or similar method? I feel that you would
> get a lot more customers if you were to offer this as many put off
> buying due to the lack of IP addresses. I would definitely buy at least
> 2 extra IP's if this were offered.

we propose "all include" services with an easy billing. it's very easy
for ovh to bill in this way and for the customer to know how much does
it cost. we don't propose any options with a separated bill.

[Mr-E-Mann]

I agree with Andy on this one - if you cannot give additional IPs for the Kimsufi servers due to your pricing of them, then have them as an "optional extra", whereby you can have as many as you want to pay for (RIPE justification being provided, of course )

[Andy]

> Do you propose extra IP's for Kimsufi's and previous offer servers like
> the Large ++? You will get far more interest in those I can assure you.

at the moment, kimsufi is "too good" for the price. we have lot of
problem to propose this server in 1 hour. the solution would be
to propose this server not for 20,- but for 25,-. it would resolv
this problem. but it's our goal to make the price higher. not our
politic. we prefer to propose this server for 20,-. so, we can't
add more option to this server, because of the price and because
we will have more problem to propose this server in 1 hour.

we will propose 16IP with EG, 32IP with MG and 64IP with HG for
the same price. it will allow the customer to run VPS distribution
on the server.

Would you propose the option to buy the extra IP's for those who want them? Say £1 per 2 extra IP's or similar method? I feel that you would get a lot more customers if you were to offer this as many put off buying due to the lack of IP addresses. I would definitely buy at least 2 extra IP's if this were offered.

[oles@ovh.net]

> Do you propose extra IP's for Kimsufi's and previous offer servers like
> the Large ++? You will get far more interest in those I can assure you.

at the moment, kimsufi is "too good" for the price. we have lot of
problem to propose this server in 1 hour. the solution would be
to propose this server not for 20,- but for 25,-. it would resolv
this problem. but it's our goal to make the price higher. not our
politic. we prefer to propose this server for 20,-. so, we can't
add more option to this server, because of the price and because
we will have more problem to propose this server in 1 hour.

we will propose 16IP with EG, 32IP with MG and 64IP with HG for
the same price. it will allow the customer to run VPS distribution
on the server.

[Andy]

> OVH has provided the perfect solution to my needs, but I still need
> help from you to make my solution work the way I need it to.
>
> For example, you haven't replied to us about the following things in a
> long time despite repeated asking by people:
> - Extra IP's

do you mean /28 ? we will propose it with EG/MG/HG soon. I had to send
an email 1-2 months ago asking if it's a great idea to propose /28 with
EG/MG/HG. lot of customers said "YES!". and we worked on this project.
Next week up.

Do you propose extra IP's for Kimsufi's and previous offer servers like the Large ++? You will get far more interest in those I can assure you.

[oles@ovh.net]

> The problem behind your concept is that customers don't want to use a
> half functioning program. They want to know they can do something when
> they need to do it, not encounter a problem and have you fix it. You
> should run a stable and a beta of the manager side by side. It is then
> up to the customer to decide which one to use.
>
> I can understand that you want to give the customers the best
> experience and best value for money, but not everybody wants to help
> test something you're working on. Thats up to your development team.

it depends of the relationship that Ovh has with the customers. If
I read the feedbacks in FR/UK/ES/DE/PL, I can get exactly feedback
I wanted to have. Even if a feedback is "rubbish" it's a great feedback.
Why ? Because the customers are differents every day. What is true today
isn't tomorrow. And if I have to know it.

> Take for example last night. I needed to activate vKVM on one of my
> servers because I needed to disable the network and re enable it to do
> some configuration. I requested the vKVM nearly 16 hours ago and I still
> haven't got the e-mail for it, and it never appeared in the e-mail
> archive in the manager.
>
> You offer vKVM, yet it doesn't work!!! Its not the first time I've had
> trouble with vKVM either. I will be sending an e-mail to customer
> support later to get it fixed, but not every customer will do this. Some
> will just give up too easily and take their services elsewhere. Believe
> me this isn't a blunt statement, its fact. I have seen it happen in
> other places, not just data centers but at another forum I am active
> at.

next week you will be able to create a special task on
http://www.ovh.co.uk/individual/customerspace/
it's for the cases "nothing works", "my server is down", "my vKVM doesn't
work" ...

> OVH has provided the perfect solution to my needs, but I still need
> help from you to make my solution work the way I need it to.
>
> For example, you haven't replied to us about the following things in a
> long time despite repeated asking by people:
> - Extra IP's

do you mean /28 ? we will propose it with EG/MG/HG soon. I had to send
an email 1-2 months ago asking if it's a great idea to propose /28 with
EG/MG/HG. lot of customers said "YES!". and we worked on this project.
Next week up.

> - The reseller programme

we have to finish before website 2008 on UK. I think next week.

> - The bandwidth issue I posted

I didn't see this post.

> Nobody has replied to those, and Oles, even you have chosen to ignore
> them. As the owner of OVH I think you should apply yourself more to
> those sorts of questions.
>
> I'll end my little 'rant' here, as I think I've got my point across. I
> just hope someone at OVH listens to me and helps get things going

it's what we try to do. we have the bugs, we work on lot of projects
and sometimes you have to repeat it more that once before we can hear
you

[Murph]

Andy,

Have you rebooted your server after enabling vKVM mode? I have not used it for a week or 2, but made extensive use of it to produce my own custom build of FreeBSD 7 when I first got my server a few weeks ago, without hitting any real issues. What I did find was that the email with the password did not appear until about 5-10 minutes after a reboot with vKVM enabled (sometimes quicker than that), but I could be wrong.


Oles,

As someone who has been on the Internet since 1992, I'd like to voice my support for where OVH are with technology, and the fact that you are not afraid to be very close to the bleeding edge. The key factors which drew me to OVH were a combination of the highly aggressive pricing (of both the hardware and the bandwidth), and the fact that I could get 2008 x86-64 hardware with essentially full control of the software environment (I was running FreeBSD 7.0/amd64 a few days before you actually had it available, thanks to your advanced technology, and very forward thinking environment).

Personally, I recognise just how difficult it is to be right on the leading edge of technology, and the risks associated with it, and I think you're doing an excellent job - it's not at all easy to balance sufficient stability against such advanced and flexible features. Keep up the good work, and I suspect that I will be a customer for quite some time! :-)


Cheers,

Paul.

[kayomani]

MoM is .exe software. I will never use that because is a .exe and I hate .exe. I'm a Linux user. Better stick with the web edition control panel. You can use that on multiple OS. Thank you for your work anyway.

ln -s /bin/ls /bin/ls.exe :O)

This is all I get .. options are greyed out on the menu's, I have a domain and deadicated server with you.



I have no problems testing it out for you but I think Andy's post hits the nail on the head so to speak, I look forward to the official reply.

[edwards]

MoM is .exe software. I will never use that because is a .exe and I hate .exe. I'm a Linux user. Better stick with the web edition control panel. You can use that on multiple OS. Thank you for your work anyway.

[Andy]

The problem behind your concept is that customers don't want to use a half functioning program. They want to know they can do something when they need to do it, not encounter a problem and have you fix it. You should run a stable and a beta of the manager side by side. It is then up to the customer to decide which one to use.

I can understand that you want to give the customers the best experience and best value for money, but not everybody wants to help test something you're working on. Thats up to your development team.

Take for example last night. I needed to activate vKVM on one of my servers because I needed to disable the network and re enable it to do some configuration. I requested the vKVM nearly 16 hours ago and I still haven't got the e-mail for it, and it never appeared in the e-mail archive in the manager.

You offer vKVM, yet it doesn't work!!! Its not the first time I've had trouble with vKVM either. I will be sending an e-mail to customer support later to get it fixed, but not every customer will do this. Some will just give up too easily and take their services elsewhere. Believe me this isn't a blunt statement, its fact. I have seen it happen in other places, not just data centers but at another forum I am active at.

OVH has provided the perfect solution to my needs, but I still need help from you to make my solution continue to work the way I need it to.

For example, you haven't replied to us about the following things in a long time despite repeated asking by people:
- Extra IP's
- The reseller programme
- The bandwidth issue I posted

Nobody has replied to those, and Oles, even you have chosen to ignore them. As the owner of OVH I think you should apply yourself more to those sorts of questions.

I'll end my little 'rant' here, as I think I've got my point across. I just hope someone at OVH listens to me and helps get things going

[slayer2005]

Make another BETA windows,id like to see it.
Gates has much to much money :-)

[oles@ovh.net]

Andy a écrit:
>
> JALZOO;4814 Wrote:
>> Its a beta..
>>
>> I think its just the basic concept at the moment.
>
> OVH have too many "Beta" things, I think they should stick to getting
> them working first. For example, the Manage is still in beta, no wonder
> some of it doesn't work. EG the vKVM which I requested this evening
> still isn't working.

It's true. Why ? Because, the internet is a beta alias it's never finished,
it's still "work in progres". And I think Internet will work in this way.
Because what the customer needs is the last option, last hardware, the best
power for the less money. I can propose you the very stable version of the
old concepts, but you won't like to use it since it's an old concept. All
you need is the last concept. And the last concept is a beta concept. Not
stable yet. We try to be honest with the customers saying that it's a beta
version, it's not stable yet. Sometime it rests in the best version since
there is a new concept better. So I prefer to developp a new concept that
finish the old. Since nobody cares about the old concept when you propose
the new. And if I check how much are happy our customers I think we are
right with this strategy. The people prefer the last thing in the best
version, that the old thing working great. Because the plus value of the
last thing is higher, so it's less expensive. And the people are looking
for the cheap things.

We have lot of ideas per day. I don't believe that we are the genius and
all ideas are the great ideas. We can make the mistake. That is why we
propose the best version of the concepts and we check if the concept
works or not. If it works, we work with the customer to make the best
product. How ? Listening the feedback. The products are not for Ovh.
It's for the customer. So we read the feedback and we modify our concept
to the right product that the customer would like to have. But sometimes
nobody cares about our "great" concept. So we stop the dev quickly. It
didn't cost us lot of money to know if an idea is a great idea or a bad
idea.

Of course it would be great that all we do work in the stable version.
We try. If you see the bugs, you have to get us the feedback. Right now
it's on forum. Soon on a web interface with the direct contact with our
admin/dev staff. It works fine in France. Now it will be exported to
UK/DE/PL/ES/IT. So we will be able to get a larger feedback. For example
if you have a problem with vKVM and some kind of a new hardware that
we propose and we didn't see a problem since it's a very new hardware
but a different one, the feedback is welcome. The same about the manager.
Sometimes it takes 3 minutes to fix a problem. Sometimes we need 3 months.
But if you make a feedback, I will push our staff to fix any bug that
you give us the feedback.

About MoM, it's a very new version of MoM. The first MoM I wrote 4 years
ago and we are working now on the new version. We got lot of feedback
and we will be back in 3 weeks with a new version probably in FR/UK/DE/PL/ES.

Thanks !
Octave

[Andy]

Its a beta..

I think its just the basic concept at the moment.

OVH have too many "Beta" things, I think they should stick to getting them working first. For example, the Manage is still in beta, no wonder some of it doesn't work. EG the vKVM which I requested this evening still isn't working.

[JALZOO]

Its a beta..

I think its just the basic concept at the moment.

[kayomani]

Its a management utility not a drag dock separate the two..

mom doesn't work after logging in I get no icons in the window and the rest of the options are greyed out.. I guessing they only want french folks on it so far.

[Bruno]

Where exactly?

Arf, I am confused with the Opera installator.. so tired..

[Andy]

It's also available in english... :-)

Where exactly?

[Bruno]

French post, French application... Useless...

It's also available in english... :-)

[Andy]

French post, French application... Useless...

[JALZOO]

Good morning,
There 4ans soon as we put into production version 1
of MoM. Since then, we have not made any updates. It took
of declines compared to such a tool. And we go back to load
with a new version of MoM.

MoM replaces manager v3. More needs of the operations nor WEB
WEB. You run the MoM and all transactions go through SoAPI
in direct connection with our databases.

This is a beta version that lets you see where you want
go and what we try to do. It gives the vertigo when
imagine the power of the tool when it is a stable version
with all the features.

Pending the future, here is a version 4.0a1 build for 20080611
Windows. Simple to install (and uninstall). The soft you
can exploit the full power of emails from Ovh.

If you set often a sub-menu, think drag
in the dock. It will be a shortcut to direct access.

The advantage of soft: the speed and simplicity. With a tool
like that, you have more right to say "Ovh is complicated."

Why Windows? To go faster. We wish first of all
go to the ends of our idea and see if you like before
any development in Mac and Linux.

So ready for another dimension? That party.

About:
http://www.ovh.com/fr/espaceclients/outils/mom.xml

Download the MoM and install through the direct link:
ftp://ftp.ovh.net/MoM/MoM-4.0a1-setup.exe

No documentation or help. Everything is simple in the
MoM you understand and use 2 hits.

Do not make us feedback on our forum:
http://forum.ovh.net/forumdisplay.php?f=45

Yours
Octave

[oles@ovh.net]

Hello,

It's been nearly 4 years since we prodded MoM version 1. Since then, we haven't updated it. We took more time to think about this tool and we come back with a new version of MoM.

MoM replaces Manager v3. The WEB is not needed any more, nor web-based operations. You launch MoM and all operations go through SoAPI directly connected to our databases.

It's a beta version that lets you see where we want to go and what we're trying to do. It'll make you dizzy when you imagine the power of the tool when it's released as a stable version with all its features.

While waiting for the future, here is version 4.0a1 build 20080611 for Windows. Easy to install (and uninstall). The software enables you to take advantage of all the power of email at Ovh.

If you often set up sub-menus, think of it like drag/dropping to get a direct access shortcut.

The advantage of the software : speed and simplicity. With such a tool, you are not allowed to say anymore "ovh is complicated".

Why Windows? To go faster. We want first to go all the way with our idea and see if you like it before developping everything under Mac or Linux.

Are you ready for another dimension ? Go.

Find out more:
http://www.ovh.com/fr/espaceclients/outils/mom.xml

Download the MoM and install it with this link:
ftp://ftp.ovh.net/MoM/MoM-4.0a1-setup.exe

No literrature, and no help either. Everything is simple in MoM, and you'll understand how to use it in 2 clicks.

Do not hesitate to give us your feedback on our forum:
http://forum.ovh.net/forumdisplay.php?f=45

Regards,

Octave