Neil
01-11-2010, 11:22
Hi
It is true that Virtual Macs are not covered by SLA because they are not Level 1 Incidents (Level 1 Incidents is when your server goes down and fails to respond to pings).
But it will go on our feedback to see if this could be added to our SLA.
It is true that Virtual Macs are not covered by SLA because they are not Level 1 Incidents (Level 1 Incidents is when your server goes down and fails to respond to pings).
But it will go on our feedback to see if this could be added to our SLA.