[marks]

you should be able to open tickets with Normal and High priority. The Critical priority tickets are only for customers with VIP support:

http://www.ovh.co.uk/support/declare_VIP_incident.xml

Those of you that cannot open High tickets, what servers do you have? Is it kimsufi or Pro servers?

[Andrew]

I just hit the same problem. I couldn't select High priority even though my problem fits the criteria.

[stoner]

Yeah whats with that... I can only do the lowest one now (48hrs)

[sircolin]

have you got the same issue

Same here.

[yonatan]

Have you tried forcing 1Gbps?

You won't get a reply from standard customer support until Monday.

the nic is limited at the switchport ... not at the server :\

and i have sent this ticket via the incident ticket page, not the standard customer support.

have you got the same issue ( not able to submit high/crit ticket? ).

[Andy]

Have you tried forcing 1Gbps?

You won't get a reply from standard customer support until Monday.

[yonatan]

what is this?!
i am trying to submit a High priority ticket and it wont let me.

my server switchport got limited to 10Mbit with no good reason.


and i get the error on the manager :
No valid Support PLUS option found, "high" level not allowed

what does this mean? i dont have fast support for my server?
it's a network switch fault , nothing on my side 100%

so now if ill have any kind of problem , the wait time is 48 hours ?
no more quick tickets?

I used to be able to file in a critical ticket for all my servers with no issue, what's going on here ?!

[root@sharat ~]# !mii-tool
mii-tool  2>/dev/null
eth0: negotiated 10baseT-FD, link ok
eth1: no link



[root@sharat ~]# ifconfig | grep TX
          TX packets:78648407 errors:0 dropped:0 overruns:0 carrier:0
          RX bytes:15541979620 (14.4 GiB)  TX bytes:106350845909 (99.0 GiB)
[root@sharat ~]# uptime
 18:42:39 up 57 days,  6:15,  2 users,  load average: 0.00, 0.01, 0.00
[root@sharat ~]#

bw stats:

Network Connection : 1 Gbps
Monthly traffic : 10.00 TiB
Reinitialisation : 2011-02-14
Consumed this month : 20 GiB
Remaining this month : 9.98 TiB
Priority OVH/Internet : normal



ticket 661282