To whoever might actually bother to read this on a bank holiday...
I am under DDoS again, and as per usual nobody at OVH seems capable of helping me.
- Phone support is closed, presumably because they can't be bothered.
- E-mail support is not replying, despite 2 e-mails in the last 4 hours. Again I presume they just can't be bothered.
- The incident line is pointless because they're all French who don't seem to understand English and insist on going by a damn script rather than helping me with the real problem.
I'm getting increasingly pissed off with OVH support. Every time I have an incident, it's worse support than the last time. What happened to 24 hour English support via both e-mail and phone? We were promised this 2 YEARS AGO. We still do not have it.
Secondly whenever I seem to suffer an attack, OVH get cold feet and just block my server from the network, thus doubling my problems, rather than solving the cause and putting DDoS protection in place. You HAVE that capability, don't you deny it, I've seen you use it, so why don't you seem capable of using it for loyal customers such as myself? I've been with OVH over 3 years now and I haven't seen so much of a hint of that kind of support.
I've used other providers and they jumped to my request when I asked them to put DDoS protection on my server. It worked 100% flawlessly.
Third, I was looking at the Firewall offers just in case it became necessary. £19/month... Fair, yes? No. Stick another £15/month on top of that PLUS VAT, PLUS £149+VAT setup fee. Not looking so good an offer now is it?
For crying out loud STOP with the damn professional use fee. It's just a money making scheme and WE DON'T LIKE IT. OVH used to be honest about everything, open about their prices, nothing was hidden. What changed? All OVH do now is try to con you out of more money for something that is obviously way over charged. For example the USB disks. You need the professional use option + pay £8/month for the disk. 2 months later that disk is paid for yet you continue to pay extortionate prices for it. It's ridiculous.
So, is anyone going to help me with my DDoS issue or are you all going to sit there pretending it's a day off?
You have my phone number on your database, you've had 2 e-mails from me and there is a ticket open that is not getting resolved.
SORT IT OUT OVH.
NIC: AW1188-OVH.
Lets hope I NEVER have to do that again.