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OVH and frenglish again


marks
05-05-2011, 10:12
we apologise for that. It was a mistake. We always mean to communicate with the customers with the language they chosen in the manager. In this case, there was a bug and the email and we're working so it doesn't happen again.

Definitely, let us know when anything like this happens.

LawsHosting
05-05-2011, 09:20
re: ticket templates

When I open a ticket:
Dear Customer

We have replied to your question.

You can read about our response at this address:
Obviously, there's no reply.

It would be good to reword this to something like
Dear [name]

Thank you for your ticket request, a representative will be assigned to this ticket in due course.

Tz-OVH
04-05-2011, 22:43
oles, you do know that translators are available for hire right? I mean, considering how much money OVH Ltd is making, you could just hire someone in UK...who can read and write English well and happens to speak french to translate for you full time.

mgv
04-05-2011, 21:26
Common OVH again from a support.co.uk u send out french information what use is this ? once again yeh yeh we keep going on about it but it needs to e said sometime fed up translating it.

another cat dies...........................................

OVH LTD
3 Southwark street
London
SE1 1RQ

Tel: 0207 357 6616
Fax: 0207 378 7703

E-Mail: customersupport@ovh.co.uk


Bonjour,

Le 15 avril 2011, nous avons procédé à une maintenance urgente sur la baie de votre serveur ksxxxxxx.kimsufi.com. Cette maintenance consistait a basculer électriquement l'arrivée de votre serveur vers une autre source électrique de manière temporaire.

Nouc allons effectuer le retour a la la voie électrique "normale"
dans la nuit de mercredi 4 a jeudi 5 mai 2011. Entre 5 heures et 7 heures du matin, votre serveur sera donc arreté puis redémarré par nos équipes.

Nous vous prions d'accepter toutes nos excuses pour cette intervention.

OVH - Service client
Lundi à Vendredi de 9h à 18h

Pour plus d'informations sur OVH et nos produits, voir http://forum.ovh.co.uk