[Andy]

Can you explain the SMS confirmation? Does the customer need to reply to it to confirm the order or is it just information being sent to the customer.

Its to confirm the order so people outside the UK cannot buy servers. If you don't have a UK mobile phone it won't work. Simple.

[Tz-OVH]

Can you explain the SMS confirmation? Does the customer need to reply to it to confirm the order or is it just information being sent to the customer.

[hyster]

hyster a écrit:
>
> Olles,
>
> I have friends in places like the US, Canada etc who would love OVH
> servers. I for one do not mind reselling to them if it is ok with OVH.
>
> Also I have friends who wish to use Pay Pal which I am also willing to
> do for them.

It's not fair. I've asked you what we have to make better. And not to
use it to make the money ...

Well, I see lot of things have to change. It will be changed in 2 weeks.

I did not mention making money, I said making it easier for users to pay. Also for me to provide the good servers of OVH to others who might not be able to get them another way.

I DID NOT MENTION MAKING MONEY. !!!!!!!

[iand]

hi oles sorry i cannot give you servernames obviously but i could link you to 2 threads thats happened in the last month to 2 month ago where resellers have disapeard taking customers cash with them i assumed was maybe ovh shutting the servers down for been sold to countries in not allowed list if you require links to prove i have emailed you two threads you may be intrested in looking at

[oles@ovh.net]

hyster a écrit:
>
> Olles,
>
> I have friends in places like the US, Canada etc who would love OVH
> servers. I for one do not mind reselling to them if it is ok with OVH.
>
> Also I have friends who wish to use Pay Pal which I am also willing to
> do for them.

It's not fair. I've asked you what we have to make better. And not to
use it to make the money ...

Well, I see lot of things have to change. It will be changed in 2 weeks.

[hyster]

Olles,

I have friends in places like the US, Canada etc who would love OVH servers. I for one do not mind reselling to them if it is ok with OVH.

Also I have friends who wish to use Pay Pal which I am also willing to do for them.

Obviously I have to add on the fees but that is life.

Is this going to be ok. As you say the risk is mine as I am the one paying you.

Thank you.

[oles@ovh.net]

> so am i understanding this right that resellers will be able to sell to
> anyone they want to not only the allowed countries list??

yes.

> or is it b that you dont care that customers not knowing these rules
> exist and you dont care that users are scammed out of there money?

do you have any exemple of 1 customer of ovh that was scammed out with
ovh ? give me 1 exemple with the name of the server. => you won't find
it out ...

the problem is that lot of people don't WANT to understand what they
understand. and I have to use some words that hit them. we have some
rules and it's not a game. but if you want to play and don't
respect the rules, you take the risks to lose your money. and the
rule is "the customer of ovh.co.uk has to live in UK or IE". it's
the rule. if you don't respct it, you can lose your money. if you
resell the server to a customer that doesn't live in UK or IE, you
take the risk to lose your money and your customer will contact
you to get the money back.

when Ovh is ready to sell the server to SE or FI, ovh will do it
and will talk with SE's or FI's customers. Ovh is in UK for UK's
market. not for SE or FI market.

can we talk now about the reseller activity ? is there any reseller ?

[slayer2005]

Maybe hes trying to say he dosent care.but dont advertise it.
imo i dont think there nothing wrong with selling to 1 of your friends.
a long as there not using it in a bad way.
but hey rules are rules.

[iand]

iand a écrit:
>
> oles i think it would be a better idea not to have resellers as it seems
> people want reseller accounts just so they can sell to the countries ovh
> does not allow to order so if you are for not allowing resellers to sell
> to anyone from any country i wouldnt bother with the reseller system as
> it would be a piain to keep out the orderees from the not allowed
> countrys.
> i seen examples already of ovh reslers selling servers for 3 times the
> price in webhosting forums just so people that are not in the allowed
> countries list can order

You seem to say that the customers were waiting for the special
prices to sell the servers for the customers that ovh doesn't want
to sell ? Funny All I can say that they take the risk (but you
can say me: what do they risk ? it's so cheap). Next week, we will
start SMS confirmation of each new order. It will resolv 99% of
problems. Then we will work on 1%.

so am i understanding this right that resellers will be able to sell to anyone they want to not only the allowed countries list??

or is it b that you dont care that customers not knowing these rules exist and you dont care that users are scammed out of there money? because you disconnect the server for it not been sold to someone in the allowed countrys list?

sorry if my post seems a little harsh but i seen afew people been scammed alrready by people reselleing your services a hosting forum i visit regulary had resellers advertising boxes that disapeard within a few days i believe it because you tracked that they was from none allowed countries

least with the affialate you control boxes and payments and customers therefor you dont get people making your company look bad when the reseller doesent pay or breaks the agreement you have with them and the boxes get cut off for none payment etc etc

[oles@ovh.net]

iand a écrit:
>
> oles i think it would be a better idea not to have resellers as it seems
> people want reseller accounts just so they can sell to the countries ovh
> does not allow to order so if you are for not allowing resellers to sell
> to anyone from any country i wouldnt bother with the reseller system as
> it would be a piain to keep out the orderees from the not allowed
> countrys.
> i seen examples already of ovh reslers selling servers for 3 times the
> price in webhosting forums just so people that are not in the allowed
> countries list can order

You seem to say that the customers were waiting for the special
prices to sell the servers for the customers that ovh doesn't want
to sell ? Funny All I can say that they take the risk (but you
can say me: what do they risk ? it's so cheap). Next week, we will
start SMS confirmation of each new order. It will resolv 99% of
problems. Then we will work on 1%.

[iand]

oles i think it would be a better idea not to have resellers as it seems people want reseller accounts just so they can sell to the countries ovh does not allow to order so if you are for not allowing resellers to sell to anyone from any country i wouldnt bother with the reseller system as it would be a piain to keep out the orderees from the not allowed countrys.
i seen examples already of ovh reslers selling servers for 3 times the price in webhosting forums just so people that are not in the allowed countries list can order

maybe afiliates would be a good idea then you or your staff can check there orders from alowed countries that are been generated

[BELLonline]

Perhaps some clarification on this matter would help, I myself have several people who wish to rent via yourselves but due to the payment methods accepted by ovh are are unable to, I am happy to rent these servers via myself on there behalf at OVH prices thus becoming a reseller (although at no financial gain other than loyalty points), however those customers would need there own account login's (or similar) enabling them to reboot/configure there servers when they want giving them 100% control. Is this something that is possible or will be in the near future?

This is already possible, you just set up a NIC handle for your customer, order the server and put your own NIC handle as the billing contact. They will have full access to reboot, reinstall, and everything else to do with their server.

[BELLonline]

I think I've posted before about this. I think you are getting the words 'reseller' and 'affiliate' mixed up.

Just to clarify:

Affiliate:
Where the person is given a personal link to ovh (such as ovh.co.uk/affiliate?id=123) that they can put on their website. When someone gets on to the OVH website from that link and buys something the affiliate gets a commission, for example 10%. The new customer always deals with OVH and not the affiliate. All that the affiliate does is to put their link to OVH on their own website to generate sales for OVH. OVH pays the affiliate their commission at the end of the month.
Customer buys directly from OVH and never needs to speak to the affiliate.

Reseller:
The reseller buys services from OVH with the intention of selling them on to their own customers. A reseller will normally add some value to the service such as server management and make a profit. Most datacentres offer a discount for resellers depending on the number of servers they have.
The customer always deals with the reseller for billing and support - in most cases the customer will not know that the server is with OVH as they never deal with OVH.
The reseller buys from OVH and re-sells it to their customer.


Some people may be interested in referring sales to OVH for a commission by becoming an affiliate, however most of us want to resell so that we can sell dedicated servers to our own customers. It seems like a few of us have planned how we are going to go about this after the promises of a reseller service.

I understand that there is a language barrier here, so I hope this helps to clear up the difference.

[oles@ovh.net]

Andy a écrit:
>
> From what I have read I don't think oles understands what "reseller"
> means...

can you explain me what is "reseller" ?

[oles@ovh.net]

Astrotech a écrit:
>
>> >> we are not interesting that you reseller our servers to the
>> customers
>> >> that we don't want to sell. if the reselling for you is to allow
>> you
>> >> to get money for this, the reselling is not the right word for this
>> >> activity.
>> >
>> > You have lost me there :-|
>>
>> So, I'm right saying that we need more time. I think, when you read
>> "the reseller"
>> everyone understood "something" that is different.
>
> Perhaps some clarification on this matter would help, I myself have
> several people who wish to rent via yourselves but due to there
> geographical locations are unable to, I am happy to rent these servers
> via myself on there behalf at OVH prices thus becoming a reseller
> (although at no financial gain other than loyalty points), however those
> customers would need there own account login's (or similar) enabling
> them to reboot/configure there servers when they want giving them 100%
> control. Is this something that is possible or will be in the near
> future?

It's not the activity that we want to develop. If there is some
customers from SE, they have to contact FR. So we will developp
SE market. But reselling our server to an market that Ovh WANTS
to stop (as we can), makes no sence.

[Andy]

From what I have read I don't think oles understands what "reseller" means...

[Astrotech]

>> we are not interesting that you reseller our servers to the customers
>> that we don't want to sell. if the reselling for you is to allow you
>> to get money for this, the reselling is not the right word for this
>> activity.
>
> You have lost me there :-|

So, I'm right saying that we need more time. I think, when you read "the reseller"
everyone understood "something" that is different.

Perhaps some clarification on this matter would help, I myself have several people who wish to rent via yourselves but due to the payment methods accepted by ovh are are unable to, I am happy to rent these servers via myself on there behalf at OVH prices thus becoming a reseller (although at no financial gain other than loyalty points), however those customers would need there own account login's (or similar) enabling them to reboot/configure there servers when they want giving them 100% control. Is this something that is possible or will be in the near future?

[oles@ovh.net]

>> we are not interesting that you reseller our servers to the customers
>> that we don't want to sell. if the reselling for you is to allow you
>> to get money for this, the reselling is not the right word for this
>> activity.
>
> You have lost me there :-|

So, I'm right saying that we need more time. I think, when you read "the reseller"
everyone understood "something" that is different. The problem on Uk's market,
that we don't know it as well as we need to propose you "the reseller"'s
offers. I think, you should not expect something from Ovh, but you have to
say what you need. And I will try to propose it. In another word, we have to talk.
Why ? Because Ovh is not here to propose just something that exists elsewhere.
Not only. I prefer to propose you something that doesn't exist elsewhere like
kimsufi that noone else can propose, like phone services (that we prefer for
Uk's market), like the RPS (which becames more and more stable), etc. I'm not
a english man. I was born in PL, live in FR, spent some time in UK. I understand
french people and I can propose for them something that doesn't exist. That
is why we have so much happy customers in France (and we are number one in France,
number five in Europe). If you allow me to understand you, I will propose you
what you need and you will be happy (and we will be number one in Europe).
What is the reselling for you ? How do you resell the services right now ?
What is great ? And what is bad ?

That is why I'm not interesting that you sell our servers to SE's market.
I don't care about SE's market right now. And selling the servers in this
way is not an activity, it's an opportunity.

In France, we have no reseller strategy. All prices are the same for all.
And it works great. Why ? Because the french has the squizophrenia and
hates the "money". The money is bad. The money is dirty. But they need
more to live. Well, Ovh proposes exaclty what the french people needs
and it works. I think the english people aren't not so complicated as
the french are. But I need to understand exaclty who are you.

[slayer2005]

IainK a écrit:
>
> I'm finding it harder to support your company every day. Stop promising
> things that you can't deliver, seriously!

we are not interesting that you reseller our servers to the customers
that we don't want to sell. if the reselling for you is to allow you
to get money for this, the reselling is not the right word for this
activity.

You have lost me there :-|

[oles@ovh.net]

IainK a écrit:
>
> I'm finding it harder to support your company every day. Stop promising
> things that you can't deliver, seriously!

we are not interesting that you reseller our servers to the customers
that we don't want to sell. if the reselling for you is to allow you
to get money for this, the reselling is not the right word for this
activity.

[oles@ovh.net]

Andy a écrit:
>
> oles@ovh.net;5596 Wrote:
>> BELLonline a écrit:
>> >
>> > ah I see, so we will be able to resell soon but with your current
>> > pricing structure?
>>
>> exactly. we will 'just' add "I want to get money on my account in my
>> bank".
>
> You know you really shouldn't promise or advertise something you're not
> going to do. We were told 2 weeks it would be up and running not long
> ago and now you're telling us you're not going to do it for another
> year? What a way to lose customers OVH... I was planning on a massive
> reselling strategy and now I find I can't do it. I hope you understand
> you have upset and annoyed a lot of people with this decision...

do you really need a "massive reselling strategy" to start buying the
domains in ovh ? do you expect that ovh sells you .co.uk for less
price that ovh buys it ? right now we sell .co.uk for the exaclty same
price that we buy it. we buy it for 5, we sell it for 5. if right now it's
not enought, I think that there is no any reselling strategy that could
change something. the only strategy that would change something is to
sell you .co.uk cheaper that we buy. in an another words pay you to sell.
that is why I prefer to wait because lot of informations and services
didn't hit the target. ovh needs more time to be understood. do you agree
with me ? or maybe I don't understand something.

[hyster]

You know you really shouldn't promise or advertise something you're not going to do. We were told 2 weeks it would be up and running not long ago and now you're telling us you're not going to do it for another year? What a way to lose customers OVH... I was planning on a massive reselling strategy and now I find I can't do it. I hope you understand you have upset and annoyed a lot of people with this decision...

You and me both Andy, I had a list of names lined up ready for the promised roll out.

Oh well looks like we wait.

[slayer2005]

Not a big deal imo.
im happy with ovh,reseller will come when it comes.
as they sayt good things come to those who wait.

[IainK]

I'm finding it harder to support your company every day. Stop promising things that you can't deliver, seriously!

[Andy]

BELLonline a écrit:
>
> ah I see, so we will be able to resell soon but with your current
> pricing structure?

exactly. we will 'just' add "I want to get money on my account in my
bank".

You know you really shouldn't promise or advertise something you're not going to do. We were told 2 weeks it would be up and running not long ago and now you're telling us you're not going to do it for another year? What a way to lose customers OVH... I was planning on a massive reselling strategy and now I find I can't do it. I hope you understand you have upset and annoyed a lot of people with this decision...

[oles@ovh.net]

BELLonline a écrit:
>
> ah I see, so we will be able to resell soon but with your current
> pricing structure?

exactly. we will 'just' add "I want to get money on my account in my
bank".

[hyster]

So we will have to wait a year to set up a reseller account and not a few weeks.

[BELLonline]

ah I see, so we will be able to resell soon but with your current pricing structure?

[oles@ovh.net]

BELLonline a écrit:
>
> So you're not doing a reseller programme after all of this time
> promising that it will be soon?

we are doing the reseller programme. and we will change it next
year.

[BELLonline]

So you're not doing a reseller programme after all of this time promising that it will be soon?

[oles@ovh.net]

Hi There,
We are talking right now about the reseller strategy to propose
for you. And we have lot of choices. But I don't believe that
it's the right time to propose it. I want to continue to propose
in UK the offers as we propose at the moment and see what will
happen in the 6 months. UK has existed for 6 months only and we
need 6 or 12 months more to understand the market. After 12 or 18
months it would be the right time to propose the resellers offers
since we have to know our UK's customers more that we know them
right now. We aren't able to make the right reseller's offers right.
That is why we still propose the loyalty points as we propose right
now. And we will change it in 6 months or 12 months (or when I see
more reseller's problems. for example a customer wants to transfer
100 domains to Ovh, or wants to propose VPS services, or wants
....).

Regards,
Octave