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1 hours system?


oles@ovh.net
07-03-2008, 15:20
> I hope that OVH can solve all the problems because I have a great

if you live in UK and you are UK man, why you order in FR ?
you have to use UK website, not FR to order. All your orders
will be blocked on FR website since we detect that you order
the dedicated server on the wrong website.


Allot
07-03-2008, 14:54
Quote Originally Posted by jamlvs
I keep on waiting for at least a reply on my paid servers but 24 hours later I don´t receive the servers or a reply...

You can see that my payment have been received:

This is really 2 bad, I'm waiting for the server to start working...

[[ ]]
If the availability time is written as 1 hour, then as long as there no installation problems, it will be delivered within this time, as in the majority of cases.

In this case there were some installation problems . This is why it took a couple of hours instead of just one.

jamlvs
04-03-2008, 16:20
Servers received.

I hope that OVH can solve all the problems because I have a great feedback from the products but the costumer service have a lot of work to be done.

Thank You

[[ ]]

jamlvs
04-03-2008, 13:59
I keep on waiting for at least a reply on my paid servers but 24 hours later I don´t receive the servers or a reply...

You can see that my payment have been received:

London, 2008-03-03 15:23:23
Dear Sir or Madam,

Welcome to OVH!

We confirm the receipt of your payment
corresponding to order no. 3725651

Your order no. 3725651 is processed.
London, 2008-03-03 13:19:26
Dear Sir or Madam,

Welcome to OVH!

We confirm the receipt of your payment
corresponding to order no. 3725154

Your order no. 3725154 is processed.
This is really 2 bad, I'm waiting for the server to start working...

Waiting for a fast reply, at least here at the forum...

[[ ]]

jamlvs
04-03-2008, 11:27
oh! Have just remember, The first server was bought last month and the 2 new ones this month. We are ok in that meter.

[[ ]]

jamlvs
04-03-2008, 10:57
Quote Originally Posted by oles@ovh.net
> Just waiting for the other 2 servers so I can start working.

You are limited to 2 new dedicated server per month with montly payement.
If you want more 2 solutions:
- wait next month
- pay the server for 1 year

We have to do it since we have to control our business.
And try to sell our dedicated server to lot of customers
and not sell lot of servers for some customers.
Hello,

Were is that written? I have paid yesterday for 2 more servers not knowing about that... It have passed 24 hours and I have not received a feedback on the second or the third one... That's really too bad...

The new orders are:

3725651
3725154

And I'm not a UK costumer, the costumer is French.

Waiting for a reply.

Thank You

oles@ovh.net
03-03-2008, 22:42
> Just waiting for the other 2 servers so I can start working.

You are limited to 2 new dedicated server per month with montly payement.
If you want more 2 solutions:
- wait next month
- pay the server for 1 year

We have to do it since we have to control our business.
And try to sell our dedicated server to lot of customers
and not sell lot of servers for some customers.


oles@ovh.net
03-03-2008, 22:38
jamlvs a écrit:
>
> Hello,
>
> I have bought a server from the French website and I have some
> questions and "problems". Can some one of the staff help me?
>
> - Why are the dedicated servers with a setup estimated time of 1 hour
> and I get more that 24 hours?


what is your order ?

if you are UK's customer paying on French website you are pushed
to the queue for payement check. It takes a long time to be checked.
You should order your dedicated server on UK's website. Not french.


jamlvs
03-03-2008, 19:56
Hello Bruno,

To buy services from OVH we have to live in a limited list of country's, since one of my employee is from France, he bought the server's.

Just waiting for the other 2 servers so I can start working.

[[ ]]

Bruno
03-03-2008, 19:37
Hello,

- Why are the dedicated servers with a setup estimated time of 1 hour and I get more that 24 hours?
Because your paiement must be manually validated (and because people don't work sunday). But why did you buy from the french site ?

- Why does the ticket system doesn't work?
The ticket system has a bad reputation, it's true.. and now they are upgrading it. But oles said on this forum that there will be an english support separeted from the main one (soon).

jamlvs
03-03-2008, 18:51
Hello,

I have bought a server from the French website and I have some questions and "problems". Can someone of the staff help me?

- Why are the dedicated servers with a setup estimated time of 1 hour and I get more that 24 hours?

- Why does the ticket system doesn't work? I send e-mails that take too long to get a reply and when someone answer me, sometimes the problem is already solved. For example, today I received an e-mail asking for document's that I have already sent, that were to activate my server and the server is up and running since Friday.

Today I have bought 2 more servers and I get no feedback, since OVH close early, is there a international phone number to call? And is there a reason to this delay?

Waiting for a fast reply,

José Augusto Silva