[Pipert]

Hi S0phie,

Thanks I've now sent an email to support@ovh.ie.

All good now and VAT has been removed.

[Pipert]

Hi S0phie,

Thanks I've now sent an email to support@ovh.ie.

[S0phie]

It's been over 48 hours and I'm wondering if anyone has received my email at OVH? I sent an email with my proof of address and my order number but still haven't received any updates/replies.

Thanks

Your request is in the wrong forum You need to chase our IE support for that: http://www.ovh.ie/

OVH UK only deals with UK orders, IE deals with the rest of the world (for non-French speakers)

[Pipert]

Yesterday and today in UK is bank holiday

Thanks mate for the heads up Although I thought I was dealing with their French team

[K.Kode]

Yesterday and today in UK is bank holiday

[Pipert]

I'm from Australia and I've emailed preuve.paiement@ovh.net with my proof of address

NIC Handle: sm114653-ovh

Thanks!

It's been over 48 hours and I'm wondering if anyone has received my email at OVH? I sent an email with my proof of address and my order number but still haven't received any updates/replies.

Thanks

[Pipert]

I'm from Australia and I've emailed preuve.paiement@ovh.net with my proof of address

NIC Handle: sm114653-ovh

Thanks!

[Thelen]

Location of the servers is irrelevant, it is all depending on which subsidiary you order through.

[Andy.]

So what about the US servers when they come online.
Will EU citizens be tax exempt?

[Neil]

Hello,
I am from India,Asia.

I have Placed all the Orders from OVH.com

Already sent in copy of ID and proof of address to ovh.com to mail preuve.paiement@ovh.net

Could u please remove VAT from my account.

Nick handle : KL10632-OVH

Thanks and Have a nice day

Hi

If you do not get any response in 24 - 48 hours then please contact our Irish Office http://www.ovh.ie/support/

[bhanuprasad1981]

did you send your business proof ?

[SchoolMate]

Hello,
I am from India,Asia.

I have Placed all the Orders from OVH.com

Already sent in copy of ID and proof of address to ovh.com to mail preuve.paiement@ovh.net

Could u please remove VAT from my account.

Nick handle : KL10632-OVH

Thanks and Have a nice day

[S0phie]

İt doesnt allow me, it says "Please log in to the manager of your billing country."

You can contact them directly by email without logging to your manager: customersupport@ovh.ie

Or use their forum: http://forum.ovh.ie/

[psygnosis]

Please contact our Irish support for such question: http://www.ovh.ie/support/

İt doesnt allow me, it says "Please log in to the manager of your billing country."
Documents mailed to preuve.paiement@ovh.net but no response yet.

[S0phie]

İ'm based in Turkey
Placed my earlier orders with ovh.com
Already sent in copy of ID and proof of address to ovh.com to mail preuve.paiement@ovh.net
Could u please remove VAT from my account.

Nick handle : aa146057-ovh

Please contact our Irish support for such question: http://www.ovh.ie/support/

[psygnosis]

İ'm based in Turkey
Placed my earlier orders with ovh.com
Already sent in copy of ID and proof of address to ovh.com to mail preuve.paiement@ovh.net
Could u please remove VAT from my account.

Nick handle : aa146057-ovh

[S0phie]

i have same problem
I have sent a email to preuve.paiement@ovh.net three days ago regarding the VAT removal, but havn't receive any update until now, my account already has been validated with proof, would you please help to take a look, the NIC handle is hg16216-ovh

Hi,

Your account is now VAT exempt.

[hadi_gby]

i have same problem
I have sent a email to preuve.paiement@ovh.net three days ago regarding the VAT removal, but havn't receive any update until now, my account already has been validated with proof, would you please help to take a look, the NIC handle is hg16216-ovh

[Neil]

Hi

I have checked and if you contact support@ovh.ie they will be able to get the VAT disabled on your nic handle.

[shiqi]

I have sent a email to preuve.paiement@ovh.net three days ago regarding the VAT removal, but havn't receive any update until now, my account already has been validated with proof, would you please help to take a look, the NIC handle is WH2877-OVH

[S0phie]

I sent an email to preuve.paiement@ovh.net with my proof, my NIC handle is aa151254-ovh. Can you please look into it.

Your account is validated and VAT removed.

[xendatious]

I sent an email to preuve.paiement@ovh.net with my proof, my NIC handle is aa151254-ovh. Can you please look into it.

[Thelen]

Sorry but what's the nic? How can I investigate if I have no information...

I was referring to my OP, http://forum.ovh.co.uk/showpost.php?p=41168&postcount=6

[S0phie]

Nic-Handle: SM90622-OVH
Based in Norway
Placed my earlier orders with ovh.com
Already sent in copy of ID and proof of address to ovh.com

Still had to pay VAT.

Marius

All done. From now you won't be charged any VAT.

[mastens]

I would like to remind you that ovh.co.uk is currently exclusively for UK residents. Therefore we don't take care of any VAT removal here.

Therefore, if you want us to help you regarding this matter, please provide your nic-handle as usual... and for 2 reasons:
1- To know where you are based
2- To know where you placed your order so we can contact the appropriate support!

Also please bear in mind that if you are based in a country where OVH has no office, you will have to provide a copy of ID and a proof of address before ovh.com (only!) can validate your order and remove any VAT!

Nic-Handle: SM90622-OVH
Based in Norway
Placed my earlier orders with ovh.com
Already sent in copy of ID and proof of address to ovh.com

Still had to pay VAT.

Marius

[S0phie]

anyway, S0phie he already sent those documents, you can see the reply from Rachid. I suggest better staff training!

Sorry but what's the nic? How can I investigate if I have no information...

[S0phie]

I would like to remind you that ovh.co.uk is currently exclusively for UK residents. Therefore we don't take care of any VAT removal here.

Therefore, if you want us to help you regarding this matter, please provide your nic-handle as usual... and for 2 reasons:
1- To know where you are based
2- To know where you placed your order so we can contact the appropriate support!

Also please bear in mind that if you are based in a country where OVH has no office, you will have to provide a copy of ID and a proof of address before ovh.com (only!) can validate your order and remove any VAT!

[Thelen]

I don't remember where I saw Norway is all,

Yea there is lots of inconsistencies here...

[mastens]

Norway should not have to pay VAT no. although im not sure which subsidary it falls under (i thought the .pl one?)

anyway, S0phie he already sent those documents, you can see the reply from Rachid. I suggest better staff training!

Nah, really do not think it should fall under the Polish one... Nothing in commen with .pl.

.fi is more right, but as for now. It should fall under ovh.com.
I had an server, without VAT, and from one month to another it was charged VAT, i sent support an mail, and asked why... I was told they where going to check it, after 3 days, the reply i should pay VAT, then i canceled my server Alot of other server providers in EU, that don't charge VAT.

Marius

[Thelen]

Norway should not have to pay VAT no. although im not sure which subsidary it falls under (i thought the .pl one?)

anyway, S0phie he already sent those documents, you can see the reply from Rachid. I suggest better staff training!

[turbanator]

Norway is not part of EU vat system unless that has changed

[mastens]

If you provide a copy of ID and a proof of address showing that you are not based in EU then we will remove VAT.

If you placed your order at ovh.com, you need to send the documents by email to preuve.paiement@ovh.net

I'm not based in EU, I'm from Norway, and i had to pay VAT, is this right?
I also sent ID and proof of address.

Marius

[S0phie]

Bump. Can you please look into this?

If you provide a copy of ID and a proof of address showing that you are not based in EU then we will remove VAT.

If you placed your order at ovh.com, you need to send the documents by email to preuve.paiement@ovh.net

[xendatious]

Bump. Can you please look into this?

[Thelen]

Nic handle : aa151254-ovh
Location: Australia

I am in AU as well as him. You can see Ludovic handled the removal from my account.

[S0phie]

What's the nic-handle?
Where are you (or your friend) based?

[Thelen]

NickW there is nothing shady. Read my post *****...

http://forum.ovh.co.uk/showpost.php?...6&postcount=11 says it all.

[RikT]

The solution is to stop trying to do something shady.

1) Purchase from your relevant OVH subsidiary and stop trying to play the system.

2) If you're an individual in an EU country, you have to pay VAT unless you're a VAT registered business. End of story.

3) If you're not in the EU then see point 1).

Nobody is doing anything shady well not that I know of and that post relates to someone having an issue with the french support that obviously doesnt know what the rules are in regards to what VAT is actually for and also anyone that has not got a subsiduary for theer country can purchase through the .com site and another note I know that this person lives outside of the EU and they are still trying to charge VAT cos they say its a french service and is still subject to VAT which is totally incorrect

[NickW]

The solution is to stop trying to do something shady.

1) Purchase from your relevant OVH subsidiary and stop trying to play the system.

2) If you're an individual in an EU country, you have to pay VAT unless you're a VAT registered business. End of story.

3) If you're not in the EU then see point 1).

[Thelen]

Since I can't write french I'll post this here, hopefully someone helpful like Neil can pass it on

xendatious wrote:

> Hello,
> I'm an individual living in a country that doesn't have to pay VAT, so there's no need for me to pay it.
>
> in this thread your representative has stated that individuals in countries outside Eu don't have to pay vat: http://forum.ovh.co.uk/showthread.php?t=5878&page=2
>
> Some of my friends have also had vat removed : http://i.imgur.com/TSygn.png
>
> Please reconsider,
>
> regards

OVH wrote:

Hi,

I confirm you that only foreign companies are concerned with VAT exemption.

Even you are from out of France, you subscribe to a french service.

That's why you have to pay the VAT.

Cordially, Rachid.