[Jackster]

The BT tester game me 71 down 13up. Had better upload to OVH :P

[Iray]

So I wait. Count each day down. Come to the 20th, get's everything ready for guy to install little box and some software onto a VM that I will destroy once he is gone... (I DON'T WANT YOUR CRAPPY BROADBAND HELPER. IF MY INTERNET IS DOWN WTF IT GOING TO DO? "Your Internet is offline, check that you have not disconnected the cable from the router"......)

LOL. Never thought of this as a practical solution. Will use soon!

[Kacotet]

Flash version doesn't list the IP profile.

[DanM248]

You can also try the flash version @ http://speedtester.bt.com/beta/

[Kacotet]

You will have full speed/max potential sync from day 1. http://speedtester.bt.com/ (Java) will tell you the IP profile.

[Jackster]

After talking to the nice guy they OpenRach guy came and installed it.

Wow loving VDSL every day.

Currently got max of 75 down 15 up but stays around 50/10.

Going to wait a few days till I see final speed of the line.

[Palad1n]

Damn bro,

Looks like you had a bad time.

Without sounding like rubbing in, I had INF1 installed 1 year ago (June 2011) and got INF2 upgrade May 2012.

3 engineers came to install INF1 as they were training installers in my area, so install was spot on, they met the dates etc.

I think they just pushing too hard on installs now to get money in, and stuff the engineers workload.

Push them for more compo, at least 2-3 months free service is available in credits, if they do not hit the next appointment, demand to speak to a manager, be calm and polite explain the situation that you are not happy and TELL him what you want to happen.

Good luck

P

[Jackster]

After calling and them again on Wednesday and waiting for them to get things sorted.

Said that we will get a new appointment in 24-48 hours. Well on the dot today at 48 hours I called again.

Got put through to a nice guy this time. He got me an emergency appointment on Monday morning.

That is when my ADSL runs out.

So if they don't come ill be after some compensation for the second day I have not been at work and for no internet...

[Nettus]

Cant you ask them to keep the adsl on till the fiber is installed? as its their fault they didnt call you

[Andy]

Buy a mobile broadband dongle from eBay for £20.

They're just as cheap from brand new with most providers now

[makno]

Lol same issue here with plusnet, we have an intermittent fault on the line due to the age of the line itself. They keep sending engineers around but i don't know what part of "intermittant" they don't understand so as he comes he goes without fixing anything... Meanwhile we are left with no connection for 2ì3 days :\

[Kacotet]

Buy a mobile broadband dongle from eBay for £20.

[Jackster]

Yer I cant wait for it.

But taking the p*** now.

New appointment is 09 Jul 2012.................

My ADSL runs out in a few days....


That is over a month to install a small box and move 2 tiny cables from one cabinet to another....

I already got the router hooked and power and Ethernet. Not much for him to do. Don't want the software to that will save them time.

[Kacotet]

You don't have to let them install any software. Pre-configure a non-homehub router and give it to the engineer after the VDSL2 modem is up and running.

[NickW]

It will be worth it though. I'm stuck back on my parent's 10 Mbps with o2 for a couple of weeks and it feels so slow compared to my 80 Mbps.

About the stupid broadband helper stuff: the guy that came to install mine actually seemed competant and we had a reasonable chat about the technology. He made a joke about installing the disk and wanted me to plug a laptop in via ethernet just to showoff with a speedtest .

[Jackster]

Ordered Infinity this month on the 4-5th can't remember what date now.

Was at the start of month anyway.

So got Openreach appointment for the 20th.


So I wait. Count each day down. Come to the 20th, get's everything ready for guy to install little box and some software onto a VM that I will destroy once he is gone... (I DON'T WANT YOUR CRAPPY BROADBAND HELPER. IF MY INTERNET IS DOWN WTF IT GOING TO DO? "Your Internet is offline, check that you have not disconnected the cable from the router"......)

Where was I?


So wait there in the front room......Waiting.... Waiting.... Oh, 2:30PM.... appointment is 8am till 1PM. So I call BT Order "help" line and WAIT for 30 mins for some half asleep girl to pick the phone up and talk to me like my ears have cones on to pick up miniature sound waves....

Says that the OpenReach techs are too busy and cant make it.....

Okay so first where is the phone call, email or text to tell me that the appointment has been cancelled?


So I get the "Oh sorry, here is £10 free credit" Yes because I work for £10 a day? For saying I have been off all day not working £10 will cover what I have not earned? Carrying on... "Openreach will call tomorrow or Friday to rearrange"...


SO.,,,, Friday night comes and no call.... Woppie!


I give them Monday to call. But NOTHING.....

Now p***ed that my broadband on ADLS is not working (I heard a lot of people could not get online from 3PM till 5PM aswell) so I call BT Order "help" line again.


Turns up that there is a "fault" in the system. ( I wonder if it is the same system as Natwest :P ) So now they have to redo the appointment and should get a call within 24-48 hours....



So if you read though that horridly written bad grammar rant about BT well done. You might want to go rest for a bit :P

So couple days left on ADSL till I get cut off. As of many of you I run a online company and internet is key.. So I told them that and I am "#1 priority".. I think everyone is....? So they better call soon or I am going to rage....

(I have backup internet... but they don't know that


/rantover

To be updated soon.