marks
23-07-2012, 09:27
if the server is really down (no pings), and intervention should happen within SLA anyway. When you say the server is down do you really mean not pinging or some of its services not responding?
Normally, the intervention would be automatic for not pinging server, but if it is pinging but there is some other kind of software issue, then it would probably be on your side to fix, either through ssh or through rescue mode:
http://help.ovh.co.uk/rescuemode
If you want us to give you more info, please give us your server name or IP.
Normally, the intervention would be automatic for not pinging server, but if it is pinging but there is some other kind of software issue, then it would probably be on your side to fix, either through ssh or through rescue mode:
http://help.ovh.co.uk/rescuemode
If you want us to give you more info, please give us your server name or IP.