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Cisco ASA 5505 Refund

26-03-2013, 11:15
Hello Ovh i am still awaiting a refund for the Cisco ASA 5505 that i paid for on the 17/03/2013 22:32 Order #: 166098
i did not even receive this order i got tired of waiting 4 days i was told there was no SLA on the firewall. I requested a refund on the 21/03/2013 to my Loyalty scheme and i was told this would take a 1-2 days so i waited untill the 25/03/2013 and i was told i should get the refund by today and now its the 26/03/2013.
I am very disapointed ovh i could understand if i was not putting the same money back in for a service but i want to order anouther server and i can not do while you are holding my money why should i put more money in when you have not refunded me.