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The new packaging


oles@ovh.net
09-08-2008, 11:48
BELLonline a écrit:
>
>>The Kimsufi range will be offered on a separate site to Ovh

> of different services offers to Ovh
>
> Does that mean that those of us in the UK will be able to buy Kimsufi
> for the same price as those in Europe? Or are you still going to keep
> the prices the same in pounds as euros?


it depends of packaging for every country. each country prefers a
different setup fee, and the price per month is different.


BELLonline
08-08-2008, 19:02
>The Kimsufi range will be offered on a separate site to Ovh
of different services offers to Ovh

Does that mean that those of us in the UK will be able to buy Kimsufi for the same price as those in Europe? Or are you still going to keep the prices the same in pounds as euros?

Andy
08-08-2008, 17:00
Quote Originally Posted by oles@ovh.net
Andy a écrit:
>
> AS A SUMMARY...
> *Pricing*
> Prices for current customers will not change.
> Prices for new customers will change but not too drastically.


not exactly. will not change or will be cheaper.
I guess that was a mis-translation from French to English. My apologies.

oles@ovh.net
08-08-2008, 15:28
Andy a écrit:
>
> AS A SUMMARY...
> *Pricing*
> Prices for current customers will not change.
> Prices for new customers will change but not too drastically.


not exactly. will not change or will be cheaper.


Andy
08-08-2008, 14:48
As a summary...

Pricing
Prices for current customers will not change.
Prices for new customers will change but not too drastically.


Commitment
There is no commitment. You can still take a server for 1, 3, 6 or 12 months.


Installation Fee
There will be installation fees on all servers except EG / MG / HG.
If the customer pays for 1 year there is a 0 setup fee or 2 months free.
Resellers can claim up to 100% of the setup fee costs.
If the situation later stabilises, then OVH propose no setup costs but a €10 penalty instead, for new customers.


Payment
If the customer wants to pay month by month a direct debit will be set up for automatic payment. You must cancel in the manager within 10 days of the renewal date in order to not be charged for another month.


Kimsufi
Kimsufi will soon be offered on another website separate from OVH.

oles@ovh.net
08-08-2008, 11:08
Good morning,

In the last 10 days, we have sent a few emails describing
the problems we encounter now and what we intend to do.
Ovh is working with full transparency with its customers,
for us it's the natural approache, as discussed
Usually, we exchange then decide. This has created quite a
buzz on the net, including our emails on P2P. The consequence is
we have sold more servers than expected and there was a small delay in
deliveries (max 3 days).

On a broader note, this shows one of the problems that we
currently have. We deliver 150/200 servers per day (5000/6000
servers per month). But no more. Since there is a burst of orders
the deadline is extended from 1 hour to several
days. Our commitments vis-à-vis our customers are no longer respected.
That is why 18 months ago we set up a limit of
2 servers per month per customer. If the client wants more than 2 servers,
he must pay for 1 year. Finaly with this system there, we
preferred to deliver the volatile servers to customers who take the
servers for 1 month (not more) with a high percentage of abuse
these orders there (the server disposable). While discovering every day
networks of dozens and dozens of servers have been ordered
in large numbers, by 1-2 customers, with several identifying and
Arriving at 100 or 200 servers in 1-2 months BY score.

We have read your proposals and all emails that you sent
to resolve the problems we face today. After the
reading and analysis, in a few days, we will change the
packages on offer. Below are the principles that we have chosen:
-- The price per month of dedicated servers for existing customers
does not change.
-- The price per month of dedicated servers for new customers
will not change but may diminish
-- There is no commitment in the long term. you can take the server
Dedicated for 1 month
-- Servers can be paid for once per month every 3 months, 6 months
or every 12 months.
-- The installation fee will be introduced for all servers
But EG / MG / HG
-- If the customer chooses to pay month by month, the contract
changes. it is a subscription with an automatic payment via
BC or debit. If the customer wishes to terminate
the contract, just click on the manager J-5 before the expiration date
of the server. The server will be removed on the expiration date
(not 10 days later).
-- If the customer pays for 1 year, installation costs are Euro 0
or score a 2 months free.
-- We are putting in place a network of resellers. With this network
dealers, smart customers can recover up to
100% of installation costs ...
-- The Kimsufi range will be offered on a separate site to Ovh
of different services offers to Ovh.

If the situation stabilizes, later, we propose
dedicated servers without the cost of installation, but with a penalty of
10Euro HT / month (for new customers only).

This will hopefully apply to all sites FR / UK / ES / PL / DE week
next, and the new payment system secure.

To combat fraud, SMS works perfectly well. But
does not automatically validate payments. Under 2
weeks, we will add validation of payment for
new customers via a code sent by a post everywhere
in Europe and the World. This will secure trade 100%.

Yours
Octave