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My order


Corlito
28-08-2013, 06:32
Quote Originally Posted by S0phie
its not reason to setup my server 1 month

S0phie
27-08-2013, 18:58
http://forum.ovh.co.uk/showthread.php?t=7176

Corlito
27-08-2013, 12:20
Still waiting my order number: 21524913
From Date: 30-07-2013 17:32:39

benjamin
15-08-2013, 17:44
Got my Kimsufi 2G delivered about 15 hours ago which was ordered on the 26th through PayPal. The order was already accepted before the later ban on PayPal orders (16g I ordered a few days later was cancelled).

Still after a new 16g to replace my 2012 version, but just going to renew the older one for now. Reading the forums it looks like they're struggling to deliver the newer 16g.

ezdub
15-08-2013, 17:04
Was told that if I changed my order to 100MB connection this would speed up the order but nothing has changed, no response on twitter either. Will just have to wait I guess plus bank holiday in France

raxxeh
15-08-2013, 16:45
Quote Originally Posted by theatheist
Is there actually anybody here who has had a 1Gb mSP delivered??
I have had mine for a long time now. I ordered on the 25th at 04:46AM. Very, very early in the queue.

I ordered another on the 30th, still no delivery on that one.

ExW
15-08-2013, 16:20
waiting for 2 weeks now :P

theatheist
15-08-2013, 04:47
Is there actually anybody here who has had a 1Gb mSP delivered??

Trapper
14-08-2013, 12:00
Quote Originally Posted by gjm
But the 8th was 6 days ago and if 2 hours 5 mins before I ordered mine and they supposedly putting in 700-1200 a week, surely I should have got mine by now? Makes you wonder when the people who ordered theres in August will get their ones!
Relativity...

http://forum.ovh.co.uk/showthread.php?t=6837&page=2

rickyday
14-08-2013, 10:23
Quote Originally Posted by gjm
Makes you wonder when the people who ordered theres in August will get their ones!
Christmas present from OVH

gjm
14-08-2013, 10:09
But the 8th was 6 days ago and if 2 hours 5 mins before I ordered mine and they supposedly putting in 700-1200 a week, surely I should have got mine by now? Makes you wonder when the people who ordered theres in August will get their ones!

thebennyboy
13-08-2013, 23:21
I ordered on the 26th, hope i get mine soon. A KS-2G that is.

cartwright118
13-08-2013, 23:10
Quote Originally Posted by gjm
When did you get it and what time did you order on the 26th? As I orderded at 14:00 on 26th and received nothing yet
11:55am. A friend also ordered on the same day and still hasn't received his. I wouldn't worry, you will receive it soon. It was delivered on 06/08.

gjm
13-08-2013, 22:58
Quote Originally Posted by cartwright118
I ordered a Kimsufi 2G (2.49 one) on the 26/07 and I got an Intel Atom N2800. 1.86GHz. Dual Core, 4 Threads.

When did you get it and what time did you order on the 26th? As I orderded at 14:00 on 26th and received nothing yet

cartwright118
13-08-2013, 22:51
I ordered a Kimsufi 2G (2.49 one) on the 26/07 and I got an Intel Atom N2800. 1.86GHz. Dual Core, 4 Threads.

Bambooz
13-08-2013, 19:29
The old KS2G were advertised as Celeron/Atom 1.2+GHz, and if you ordered anywhere from late 2011 up to when they published the 2013 series Kimsufis in late July this year, chances were like 80+% that you'd get a KS2G with an Intel D425KT motherboard (Intel Atom D425 1.8GHz single core with HT), or if you were really lucky, with a Pentium Dual Core E2180 2GHz (Core 2 Duo with half the cache).

And the D425 isn't *that* much slower compared to the N2800 either.
If it wasn't for the ridiculously low price of the now-current 2G, I wouldn't even consider migrating to one, as it really isn't much of an upgrade from the old 2G in terms of performance.

N2800 vs. D425

If you're one of the unlucky ones who got a Celeron 220 or even worse, an ancient Pentium 4 hotplate, thing's weren't looking so "great" in terms of performance..
http://browser.primatelabs.com/geekbench2/515114

A friend of mine had a Pentium 4 2.8GHz on a sh*tty Asus board as a KS2G till it just died from one day to the other without any warning (the usual deal for Asus-anything from my experience). That thing was sluggish as hell, constantly ran at near-overheating temperatures (50+C at idle was normal. Don't even ask about temps under load..) and even his replacement KS2G with the single core Atom D425 felt like an upgrade in terms of responsiveness..

orion
13-08-2013, 08:39
Quote Originally Posted by theatheist
It was actually 1.2Ghz+

You could end up with 1.6 or 1.8Ghz and also dual cores.
I must of just been unlucky then as i got the 1.2 cpu.

theatheist
13-08-2013, 06:34
Quote Originally Posted by orion
I am actually mean compared to the single core 1.2 celeron that OVH used to use in it`s KS servers the atom N2800 blows that cpu out of the water.Did OVH supply the Celeron G440 then ?.
It was actually 1.2Ghz+

You could end up with 1.6 or 1.8Ghz and also dual cores.

orion
13-08-2013, 05:28
Quote Originally Posted by Bambooz
Powerhouse? LOL! It isn't any faster than the 3 year old Atom D525. Just uses less power (13W TDP vs. 6.5W).

A modern 1.1GHz (!) Sandy Bridge based Celeron 847 dual core without Hyperthreading kills those Atoms with no effort, no matter how many additional slow cores or hyperthreading intel desperately bolts on to them.
Oh and they can be passive cooled too..

N2800 vs. D525

N2800 vs. Celeron 847

Using the 64bit version of Geekbench (above results are all 32bit), the Celeron 847 is even faster, but since no one has benchmarked the Atom N2800 in 64bit, there's no direct comparison.
http://browser.primatelabs.com/geekbench2/1523281

If you want to compare it to standard desktop PC hardware, the single core (who on earth still buys a single core desktop CPU in 2013?) Celeron G440 (1.6GHz Sandy Bridge, standard Socket 1155 CPU) easily kills that 1.86GHz Atom N2800 dual core with hyperthreading.
http://browser.primatelabs.com/geekbench2/1298702 (also a 32bit result)
I am actually mean compared to the single core 1.2 celeron that OVH used to use in it`s KS servers the atom N2800 blows that cpu out of the water.Did OVH supply the Celeron G440 then ?.

Bambooz
12-08-2013, 19:16
Quote Originally Posted by orion
The N2800 is a powerhouse cpu for its class.I think most of us are hopeing to get that in our 2G`s lol.I have got one in my 4G.
Powerhouse? LOL! It isn't any faster than the 3 year old Atom D525. Just uses less power (13W TDP vs. 6.5W).

A modern 1.1GHz (!) Sandy Bridge based Celeron 847 dual core without Hyperthreading kills those Atoms with no effort, no matter how many additional slow cores or hyperthreading intel desperately bolts on to them.
Oh and they can be passive cooled too..

N2800 vs. D525

N2800 vs. Celeron 847

Using the 64bit version of Geekbench (above results are all 32bit), the Celeron 847 is even faster, but since no one has benchmarked the Atom N2800 in 64bit, there's no direct comparison.
http://browser.primatelabs.com/geekbench2/1523281

If you want to compare it to standard desktop PC hardware, the single core (who on earth still buys a single core desktop CPU in 2013?) Celeron G440 (1.6GHz Sandy Bridge, standard Socket 1155 CPU) easily kills that 1.86GHz Atom N2800 dual core with hyperthreading.
http://browser.primatelabs.com/geekbench2/1298702 (also a 32bit result)

skegyuk
12-08-2013, 13:02
Anyone received a MSP today?

megaukhost
12-08-2013, 12:41
Yeah I agree I have mixed view I mean its a Monday and still haven't seen an Admin on however poor Oles seems to be bombed on twitter. What frustrates me is the times keep changing and the reasons keep changing Oles said Saturday night Sunday latest for mSPs for SBG but its Monday and still nothing.

Your right asking about a product you haven't received yet is not technical support however a lot of people on this forum getting kimsufis when a handful is getting the professional servers it seems.

dodster
12-08-2013, 11:13
Reading the start of this forum you would think lessons learnt but not really. I have emailed in to get a insulting email back advising that because this a a kimsufi only support is in the forum. That is bull, end of the day this is not technical support that I am after but communication regarding a product that I have ordered. So at the moment I have paid for a product that was advised 24hrs this then miraculously changed to 1 - 10 days due to the demand of the orders and yet still nothing. OVH this is not good customers service. With other services 123 reg and leaseweb they bend backwards to answer any enquiries, this is known as Great customer services and something I am happy to pay each month.

Still WaitingOrder:
Number: 21472809
Date: 26-07-2013 02:22:04
Your order was paid on 26/07/2013 a 02:22:54 - Your order is in progress

Phixion
11-08-2013, 20:17
Install Ubuntu Desktop with x2go then install the x2go client to connect.

jayjay2244
11-08-2013, 20:05
Quote Originally Posted by Jasgriff
Ubuntu Desktop 12.04,

I think you can install the desktop to via telnet on the other Ubuntu options.
Thanks, got it working

Jasgriff
11-08-2013, 18:18
Ubuntu Desktop 12.04,

I think you can install the desktop to via telnet on the other Ubuntu options.

jayjay2244
11-08-2013, 17:22
Which os do i choose to get Ubuntu with a GUI? Thanks

Phixion
11-08-2013, 15:58
I had an N2800 in my mKS 2G.

orion
11-08-2013, 15:21
Quote Originally Posted by jayjay2244
Its got a Intel Atom N2800 @ 1.86GHz 2 cores 4 threads
The N2800 is a powerhouse cpu for its class.I think most of us are hopeing to get that in our 2G`s lol.I have got one in my 4G.

theatheist
11-08-2013, 14:11
Finally got my FS-8T's

jayjay2244
11-08-2013, 13:59
Its got a Intel Atom N2800 @ 1.86GHz 2 cores 4 threads

raxxeh
11-08-2013, 06:53
Quote Originally Posted by jayjay2244
Sorry for the late reply, totally forgot about the thread. I received it at 14:56 GMT. Order no. 21471437 i payed for it at around 11pm on the 25th. Don't know how to find which CPU it is (hopefully one of you can tell me, im on Ubuntu)
cat /proc/cpuinfo

jayjay2244
11-08-2013, 03:45
Sorry for the late reply, totally forgot about the thread. I received it at 14:56 GMT. Order no. 21471437 i payed for it at around 11pm on the 25th. Don't know how to find which CPU it is (hopefully one of you can tell me, im on Ubuntu)

JakeMS
10-08-2013, 21:01
I never placed an order and I still don't have one either :-(.

thebennyboy
10-08-2013, 20:22
I also ordered 26th July too and have also not had anything yet either.

gjm
10-08-2013, 20:16
I orderded 26th july too and still nothing here either

bloodkil
10-08-2013, 20:12
Ordered my KS-16G on the 26th July, still nothing, anyone else got theirs yet (the 2x1tb ones)?

Jasgriff
10-08-2013, 20:12
Quote Originally Posted by rickyday
How about some information guys about when you ordered, the delivery time and order number to assist others with outstanding orders, cant expect everyone to scroll back and read every post about orders
I was thinking this today someone could start off a thread with a what good looks like.....

Date ordered
Date recieved
ORder number
Payment method
Spec

etc?

rickyday
10-08-2013, 20:07
How about some information guys about when you ordered, the delivery time and order number to assist others with outstanding orders, cant expect everyone to scroll back and read every post about orders

Corlito
10-08-2013, 19:11
Oh my god, first order delivered))

Darkimmortal
10-08-2013, 18:59
Quote Originally Posted by jayjay2244
Received my 2g earlier today.
Order ID?

ctype_alnum
10-08-2013, 18:24
Quote Originally Posted by jayjay2244
Received my 2g earlier today.
Wondering when he ordered as well

Jasgriff
10-08-2013, 16:26
Quote Originally Posted by jayjay2244
Received my 2g earlier today.
That's some good news!

When did you order and which processor did you get?

jayjay2244
10-08-2013, 16:24
Received my 2g earlier today.

Corlito
09-08-2013, 15:33
So, where 80% ??? Where???

bloodkil
09-08-2013, 14:09
Just wondering, anyone in here ordered a KS-16G (2x1tb hdd ones), around the 26th of July and got theirs, just curious to see how far along they are?

Phixion
09-08-2013, 14:08
Still no mSP here either.

ctype_alnum
09-08-2013, 13:54
Surely you'd have all the 1Gbps switches already racked or at least in boxes in case one failed etc?

megaukhost
09-08-2013, 13:15
I would wait a little longer m8 as they did say that the 1Gbps switches are gonna be delivered today. Not just that they did say that all mSPs are going to be delivered by the end of the week that ordered before the 30th and the rest on sunday.

So I assume you get it Today or tomorrow.

Corlito
09-08-2013, 12:58
Hello

Please connect my servers to 100mbps switch, not 1gbps
I can't wait more


gjm
09-08-2013, 12:14
Still nothing here and ordered and paid on 26th...

Trapper
09-08-2013, 11:38
Just an update to my position, in case this helps anyone else:

Order 21524075 / 2013-07-30 16:00 / KS2G / Credit Card (because it was to hand)
Card Statement show Transaction 2013-08-02

Order 21774491 / 2013-08-02 18:00 / KS2G / Debit Card (normal payment method)
Card Statement shows Transaction 2013-08-07

The first order did not show in "Manager" until the second order was placed.

Both have shown (since then) that the OS is "To Do".

There seems to have been very little movement, although it is encouraging that some seem to have got hardware today.

~Trap

imagineers
09-08-2013, 11:37
Quote Originally Posted by wii89
you can cancel the server if your order is still not delivered
I shall simply let it expire - unused.

RikT
09-08-2013, 11:06
Quote Originally Posted by ctype_alnum
Has anyone here had their mSP delivered and if so when did they order it? I'm looking at buying a couple.
I ordered on 25th and mine took 8 days to be delivered

ctype_alnum
09-08-2013, 11:03
Has anyone here had their mSP delivered and if so when did they order it? I'm looking at buying a couple.

wii89
09-08-2013, 10:56
Quote Originally Posted by imagineers
Well, anticipating the Paypal order being cancelled, I ordered one with CC, so now I have 3.

Not really disappointed - better 3 than 0.

you can cancel the server if your order is still not delivered

imagineers
09-08-2013, 08:53
Quote Originally Posted by rickyday
You almost sound disappointed it has been delivered!
Well, anticipating the Paypal order being cancelled, I ordered one with CC, so now I have 3.

Not really disappointed - better 3 than 0.

rickyday
09-08-2013, 08:33
Quote Originally Posted by imagineers
Mine was Paypal paid on 25th and delivered today.

So much for Oles saying all Paypal orders will be cancelled.
You almost sound disappointed it has been delivered!

imagineers
09-08-2013, 06:27
Quote Originally Posted by wii89
Some of the paypal payments in the beginning went through and your order stands, as I paid with paypal on 26/7/13 and that order got delivered.
Mine was Paypal paid on 25th and delivered today.

So much for Oles saying all Paypal orders will be cancelled.

theatheist
09-08-2013, 04:30
Quote Originally Posted by Phixion
Well, today is Friday... apparently 80% of the mSP's will be delivered today - here's hoping all goes well!
Got my EG yesterday, Really hoping I get the FS's and mSP's today

Phixion
09-08-2013, 04:20
Well, today is Friday... apparently 80% of the mSP's will be delivered today - here's hoping all goes well!

wii89
08-08-2013, 23:18
Quote Originally Posted by imagineers
If you issued a Paypal refund, would a Paypal order for KS 2g still be showing as Purchase orders in progress, because mine is (21469895) ?
Some of the paypal payments in the beginning went through and your order stands, as I paid with paypal on 26/7/13 and that order got delivered.

csc2ya
08-08-2013, 22:22
Quote Originally Posted by csc2ya
Neil, are you able to check my order please?: 21706640

Main reason being that it appears payment was taken yesterday, yet I still don't have the server (was led to believe that payment would only be taken once the servers were delivered).

I did mention on Octaves twitter account that I am happy for the server to be delivered now with a 100mb connection, and upgraded later once the switches arrive, but have had no reply from him yet.

Thanks
Server was delivered this morning with a 100mb connection as I asked. Am currently configuring it, and moving all the data over from my kimsufi.

imagineers
08-08-2013, 17:15
Quote Originally Posted by marks
it's been all done on our side. Check this other thread:
http://forum.ovh.co.uk/showthread.php?t=6817
If you issued a Paypal refund, would a Paypal order for KS 2g still be showing as Purchase orders in progress, because mine is (21469895) ?

bloodkil
08-08-2013, 16:07
Any OVH Employee able to confirm that everything is hunky dorey with my order for a KS-16G, it's been two weeks and was wondering if i'm actually still in the waiting queue?

Order No. 21486295

Thanks!

Jasgriff
08-08-2013, 12:34
Quote Originally Posted by may03hd
Looks like my 214 KS-2G order has gone backwards as the domain has been removed from the order.

Anyone else had similar?
Same here.

imagineers
08-08-2013, 12:27
Quote Originally Posted by marks
it's been all done on our side. Check this other thread:
http://forum.ovh.co.uk/showthread.php?t=6817
Thanks.

Hopefully Paypal will refund soon.

Seems strange that it would take more than 3 days for them to act on your refund instructions.

Trax
08-08-2013, 11:43
Looks like my 214 KS-2G order has gone backwards as the domain has been removed from the order.

Anyone else had similar?
Yep, same here :/

may03hd
08-08-2013, 11:18
Looks like my 214 KS-2G order has gone backwards as the domain has been removed from the order.

Anyone else had similar?

marks
08-08-2013, 10:37
Quote Originally Posted by imagineers
Can any member of OVH staff give some idea as to when those of us who paid with Paypal 2 weeks ago will be getting a refund?

Assuming Oles's tweet about not accepting any orders by Paypal is still valid.
it's been all done on our side. Check this other thread:
http://forum.ovh.co.uk/showthread.php?t=6817

imagineers
08-08-2013, 08:00
Can any member of OVH staff give some idea as to when those of us who paid with Paypal 2 weeks ago will be getting a refund?

Assuming Oles's tweet about not accepting any orders by Paypal is still valid.

bloodkil
08-08-2013, 00:44
It's annoying waiting, but i've used OVH in the past and they've been fantastic, so I can live with waiting

crowarth
08-08-2013, 00:28
Quote Originally Posted by ctype_alnum
In the past I've ordered servers and within 30-60mins they have been up and running so can't fault them.
that's mostly what I've experienced as well. only around new product launches like this has it taken longer.

ctype_alnum
08-08-2013, 00:26
In the past I've ordered servers and within 30-60mins they have been up and running so can't fault them.

szisti
08-08-2013, 00:07
I've oreded an SP SSD for work just 3 weeks ago
paid some time after 10:30 delivered 16:34 the same day
now I've ordered one for myself and waiting for over 3 days
But, they are cheap, they work, and from the last 5 years I know the customer relations is not working at OVH
Hopefully in a couple of days we all get our new servers

pcoventry
08-08-2013, 00:00
Quote Originally Posted by Trapper
This may not help, but I ordered a KS16G on 01/07/2013 Order 21049155 got in in about 48 hours (those were the days )

~Trap
I ordered one on the 17th of June and got it within 1

Those very very were the days!

Trapper
07-08-2013, 23:00
Quote Originally Posted by bloodkil
Anyone here had one of the KS-16G that we're firstly available, the 2x1TB instead of 2TB ones, if so, what was your order number? Just cusrious to see how far along the orders they are.

Thanks!
This may not help, but I ordered a KS16G on 01/07/2013 Order 21049155 got in in about 48 hours (those were the days )

~Trap

pcoventry
07-08-2013, 20:56
Quote Originally Posted by bloodkil
Anyone here had one of the KS-16G that we're firstly available, the 2x1TB instead of 2TB ones, if so, what was your order number? Just cusrious to see how far along the orders they are.

Thanks!
I ordered one about 3 weeks ago.. got it within the hour.. I gave it back it had 2 1TB disks.. sorry that might not be helpful but wanted to say.

pcoventry
07-08-2013, 20:54
Quote Originally Posted by bloodkil
marks, Neil or Sophie, this is getting silly now, i'm being orders for the KS-16G in the 218 region are being delivered!!?? MY order is 21486295, and to be told this, it is very infuriating considering this is nearly 12 days

Can anyone verify this?
Mine starts 218 and I ordered it today.. so highly unlikely I will get mine in the 72 hours that's quoted. But if I should I will let you know so you can up the anti with them.

pcoventry
07-08-2013, 20:53
My payment was taken about 20 mins after the order (well I got the e-mail,. the payment was taken right away) I guess demand has outstripped supply. The prices have also dropped and the UKHD thread will not have helped.

I expect to wait a few weeks for mine. Not ideal but nothing to do but wait. My order number starts 218...

bloodkil
07-08-2013, 19:25
Anyone here had one of the KS-16G that we're firstly available, the 2x1TB instead of 2TB ones, if so, what was your order number? Just cusrious to see how far along the orders they are.

Thanks!

megaukhost
07-08-2013, 14:04
My payment cleared straight away on order on the mSP and says in progress but they still tell me it be end of this week or beginning of next so don't get your hopes up m8.

may03hd
07-08-2013, 13:47
I agree it does seem a little strange the order things are being processed.

I have a 214 KS-2G with a domain that pings (it's replied to ping for over a day) and is installed with the correct distro but no login details have been sent yet - so close, yet so far. The 215 KS-16G has progressed to "in progress" in the last few days and the payment taken which is a good sign.

Just need to keep waiting it out .

bloodkil
07-08-2013, 12:55
marks, Neil or Sophie, this is getting silly now, i'm being orders for the KS-16G in the 218 region are being delivered!!?? MY order is 21486295, and to be told this, it is very infuriating considering this is nearly 12 days

Can anyone verify this?

Thelen
07-08-2013, 08:52
Quote Originally Posted by Tz-OVH
Simple math says in this case it's an epic margin.

15,000 orders and 3.5GBP*3 per order, imaging holding that in your Bank account for 10 days. Not to mention the other customer delays.

This is assuming its not held in a special non-interest bearing account.

But yeah, OVH do owe us more than an apology for this farce...nobody with a ounce of brain matter could've assumed it wasn't going to be a massive rush of orders for a server THIS cheap.
I think you'd find far more than 15000x3.5x3GBP went OUT of OVHs bank account within the days of those orders.

I don't know why they didn't have at least a few thousand on hand, but maybe instead of being bummed out at a deal you will get in due course anyway, think of how bloody awesome the deal is and how no one else will be matching it for years to come!

gjm
06-08-2013, 23:59
Quote Originally Posted by bloodkil
I agree with this completely, having an order in the 214 area, and being told orders in the 218 area are being delivered is incredibly angering
My order is in the early 214 area too

Trapper
06-08-2013, 23:34
Quote Originally Posted by Tz-OVH
15,000 orders and 3.5GBP*3 per order, imaging holding that in your Bank account for 10 days.
Does anyone else remember the Arthur Daley Liquid Gold Account adverts?

bloodkil
06-08-2013, 23:31
Quote Originally Posted by gjm
I totally agree with this. If they had been honest with me at the beginning, I wouldn't be annoyed as I have been. Something official ( and true ) would help us to understand the situation.
I agree with this completely, having an order in the 214 area, and being told orders in the 218 area are being delivered is incredibly angering

gjm
06-08-2013, 23:00
Quote Originally Posted by ctype_alnum
So now might be the time for the company to post an official message detailing what exactly has happened and what progress they are making, not just tweets about this and that. People don't usually mind if you're honest about it, stuff happens.
I totally agree with this. If they had been honest with me at the beginning, I wouldn't be annoyed as I have been. Something official ( and true ) would help us to understand the situation.

Tz-OVH
06-08-2013, 22:44
Quote Originally Posted by orion
Strange my forum name status has gone from RPS to unmetered series on its own.
Title changes based on # of posts. It's not user set or manually done.

ctype_alnum
06-08-2013, 20:36
So now might be the time for the company to post an official message detailing what exactly has happened and what progress they are making, not just tweets about this and that. People don't usually mind if you're honest about it, stuff happens.

theatheist
06-08-2013, 19:53
Quote Originally Posted by gjm
It also said 1 day when I ordered but the next day it changed to 10 days, also it said 2 cores and now doesn't. I hope ovh sort this out as it is a farce, but they normally are quite good.
Yes, I cant fault them for their service in the past, I have been using OVH for years and their prices/hardware are unbeatable.

However they have really let us down this time. They should have made real preparations.

gjm
06-08-2013, 19:47
It also said 1 day when I ordered but the next day it changed to 10 days, also it said 2 cores and now doesn't. I hope ovh sort this out as it is a farce, but they normally are quite good.

theatheist
06-08-2013, 19:44
Quote Originally Posted by ReidWeb
I wouldn't be annoyed with this whole thing if OVH had done 3 things:

1) Communicate with us properly in intelligible English
2) Have staff on hand at weekends to deal with the backlog (which it seems they didn't)
3) Have the servers 'ready', and only sell a server when it's available instead of taking our orders and then realizing they don't have enough

4) Do not say "72 Hours" for delivery and then say in forums 1-10 days, 4-5 weeks etc.

We're still non-the-wiser of when the EG's or mSP's will be ready. Oles said today for ALL EG/MG's but its now 19:44 and nothing

orion
06-08-2013, 19:43
Strange my forum name status has gone from RPS to unmetered series on its own.

ReidWeb
06-08-2013, 19:31
I wouldn't be annoyed with this whole thing if OVH had done 3 things:

1) Communicate with us properly in intelligible English
2) Have staff on hand at weekends to deal with the backlog (which it seems they didn't)
3) Have the servers 'ready', and only sell a server when it's available instead of taking our orders and then realizing they don't have enough

rickyday
06-08-2013, 19:26
Have to admit it is not OVH's finest hour, but they are worth the wait is all I can say to you guys, it is not much consolation I agree.

Just hope the orders have calmed down in the next 10days when I order my 3 x Kimi 2G and 1 x mSG (hopefully!)

ReidWeb
06-08-2013, 19:24
This is really becoming a farce

orion
06-08-2013, 19:19
There are a few users now that ordered last month that have relized on the french forum that their paypal order is cancelled they are angry that they can not even reorder the KS 2G because they are out of stock !.

Tz-OVH
06-08-2013, 19:06
Quote Originally Posted by kayomani
Your contact does not start until it is delivered so you are not loosing out. There is hardly much margin in it for them..
Simple math says in this case it's an epic margin.

15,000 orders and 3.5GBP*3 per order, imaging holding that in your Bank account for 10 days. Not to mention the other customer delays.

This is assuming its not held in a special non-interest bearing account.

But yeah, OVH do owe us more than an apology for this farce...nobody with a ounce of brain matter could've assumed it wasn't going to be a massive rush of orders for a server THIS cheap.

theatheist
06-08-2013, 19:05
Quote Originally Posted by Corlito
as example http://forum.searchengines.ru/showpo...&postcount=174

he ordered mSP on 02.08.2013 and received login data yesterday
3 days setup time
why we must wait 2 weeks
Absolutely disgusting.

orion
06-08-2013, 19:00
Quote Originally Posted by jayjay2244
When i ordered a 2g on the 25th it said it had 2 cores, 2 threads and would have a wait time of 1 day... will we get a free month or something?
CC21471437
I doubt it mate you can try but ovh have not even sent emails out yet regarding cancelled pay pal orders.

kayomani
06-08-2013, 18:59
Quote Originally Posted by jayjay2244
When i ordered a 2g on the 25th it said it had 2 cores, 2 threads and would have a wait time of 1 day... will we get a free month or something?
CC21471437
Your contact does not start until it is delivered so you are not loosing out. There is hardly much margin in it for them..

jayjay2244
06-08-2013, 18:57
When i ordered a 2g on the 25th it said it had 2 cores, 2 threads and would have a wait time of 1 day... will we get a free month or something?
CC21471437

bloodkil
06-08-2013, 18:49
I was told 1-10 days, it has now been 11, But since they've already taken my money, it doesn't matter -.- Grrrrr!

Corlito
06-08-2013, 18:44
Quote Originally Posted by theatheist
Which customers ordered the mSP on those dates and has received?
as example http://forum.searchengines.ru/showpo...&postcount=174

he ordered mSP on 02.08.2013 and received login data yesterday
3 days setup time
why we must wait 2 weeks

bloodkil
06-08-2013, 18:35
I ordered my KS-16G on the 26th last month, Order 21486295, which is before some of the 215 orders (for the KS-16G) that are being delivered as said on this site: http://fotozik.fr/ovh/index.php

Seriously OVH, what the hell is going on?

theatheist
06-08-2013, 18:32
Quote Originally Posted by orion
It is a complete farce.i would think that the orders have been split between install teams thats why some newer orders are getting installed faster.
This whole thing is a complete nightmare. 10+ days for a server is a joke, and now some are sayings weeks??

I'm astonished that OVH didnt plan for this amount of orders and pre-install enough servers.

orion
06-08-2013, 18:29
It is a complete farce.i would think that the orders have been split between install teams thats why some newer orders are getting installed faster.

theatheist
06-08-2013, 18:26
Quote Originally Posted by Corlito
Hello Neil.
Why all the old orders are not processed? Why you don't treat them in a queue?
I order mSP on 26.07.2013 and still not received it but other customers who ordered the same servers on 01.08.2013-03.08.2013 already received data. Why?

Which customers ordered the mSP on those dates and has received?

Corlito
06-08-2013, 18:25
Hello Neil.
Why all the old orders are not processed? Why you don't treat them in a queue?
I order mSP on 26.07.2013 and still not received it but other customers who ordered the same servers on 01.08.2013-03.08.2013 already received data. Why?


bloodkil
06-08-2013, 17:03
Hey Neil, Orders after mine are being processed from what OLES said??
I ordered the KS-16G from you on the 26th of July, my order number is: 21486295

Anything wrong or updates?

Thanks!

gjm
06-08-2013, 16:56
Hi Neil.

Could you please explain why this was not mentioned to me last week, and how come it takes 11 days to tell me the truth?

Any idea of the eta of my order?

theatheist
06-08-2013, 16:55
Quote Originally Posted by Neil
Hi

Orders are fine and in progress, please the latest about Kimsufi orders here http://forum.ovh.co.uk/showthread.php?p=47594#post47594
Neil could you give any info on the EG or backup server ranges please. Any ETA on the orders/info on delays?

Thanks.

csc2ya
06-08-2013, 16:47
Neil, are you able to check my order please?: 21706640

Main reason being that it appears payment was taken yesterday, yet I still don't have the server (was led to believe that payment would only be taken once the servers were delivered).

I did mention on Octaves twitter account that I am happy for the server to be delivered now with a 100mb connection, and upgraded later once the switches arrive, but have had no reply from him yet.

Thanks

ferryboi91
06-08-2013, 16:27
On the KS page the availability for the 16G is down to 72HRS now instead of the 1-10 days, does that mean most of the servers will be getting rolled out this week?

Neil
06-08-2013, 16:26
Quote Originally Posted by Jasgriff
Hi Neil,

Please can you check my orders too.

21528045

21826946

Thanks Jason
Hi

Orders are fine and in progress, please the latest about Kimsufi orders here http://forum.ovh.co.uk/showthread.php?p=47594#post47594

Jasgriff
06-08-2013, 16:22
Quote Originally Posted by Neil
Hello

If you send us an email with your order number we can cancel and refund if you want.
Hi Neil,

Please can you check my orders too.

21528045

21826946

Thanks Jason

theatheist
06-08-2013, 16:20
Quote Originally Posted by JaiRagwani
I agree with the server allocation (although again it depends on DC) and similarly it hasn't happened to me before.

I just hope that they can get the backlog clear because everyone seems to be in a big rush to get the new servers!
Indeed, order fulfillment will depend on model/dc etc so that does maybe account for it appearing they are not doing them in order.

However they should be keeping customers directly upto date via email regarding delays and ETA's etc.

JaiRagwani
06-08-2013, 16:16
I agree with the server allocation (although again it depends on DC) and similarly it hasn't happened to me before.

I just hope that they can get the backlog clear because everyone seems to be in a big rush to get the new servers!

Paul0130
06-08-2013, 16:10
Quote Originally Posted by JaiRagwani
Just to clarify the phone line being down is not OVH's fault, as explained at http://status.ovh.co.uk/?do=details&id=5143. In all essence you should not be blaming OVH wholly for this, the suppliers and delivery have affected server delivery times substantially.
Oh yeah, so why have OVH been supplying people who ordered days after when people like us ordered the same server and are regular customers yet we don't get ours?

They are not being nice.

I have never had these problems in 4 years of being with OVH

JaiRagwani
06-08-2013, 16:04
Quote Originally Posted by Paul0130
That's a waste of time too, 14 days waiting for servers, so rang yesterday got them cancelled and still waiting for a refund, click your buttons, 15 days is not good enough nor acceptable, no matter what price it is.

OVH has placed doubt in my mind for me now, having quite a few servers here this is worrying.

Phones are nackered again, what a joke.
Just to clarify the phone line being down is not OVH's fault, as explained at http://status.ovh.co.uk/?do=details&id=5143. In all essence you should not be blaming OVH wholly for this, the suppliers and delivery have affected server delivery times substantially.

Paul0130
06-08-2013, 16:01
Quote Originally Posted by Neil
Hello

If you send us an email with your order number we can cancel and refund if you want.
That's a waste of time too, 14 days waiting for servers, so rang yesterday got them cancelled and still waiting for a refund, click your buttons, 15 days is not good enough nor acceptable, no matter what price it is.

OVH has placed doubt in my mind for me now, having quite a few servers here this is worrying.

Phones are nackered again, what a joke.

theatheist
06-08-2013, 16:01
Quote Originally Posted by Neil
Hello

If you send us an email with your order number we can cancel and refund if you want.
Neil could you give any info on the EG or backup server ranges please. Any ETA on the orders/info on delays?

Thanks.

Neil
06-08-2013, 15:59
Quote Originally Posted by Corlito
hmmm...can i cancel my orders? i can't wait more..
Hello

If you send us an email with your order number we can cancel and refund if you want.

Phixion
06-08-2013, 15:55
I can't say I'm interested in 100mbit - I have a feeling it'll cause more trouble than it's worth when it comes time to change the switch.

Bambooz
06-08-2013, 15:28
Quote Originally Posted by Phixion
If they are waiting on switches then how have some people had their mSP delivered this morning?
https://twitter.com/olesovhcom/statu...56007646576640

edit: JaiRagwani was faster :P

JaiRagwani
06-08-2013, 15:21
Corlito: Contact Customer Support (customersupport@ovh.co.uk) and give them your Order Number and NIC and i'm sure they'd be able to help.

Phixion: I'm not sure, maybe they had some already. Although some people (including me) are asking Oles/Support to be put on a 100mb/s line with their mSP servers till the 1G switches arrive. Also it depends on DC, RBX has lots of orders so lots of switches are needed and it also depends on what spares they have in the DC.

Phixion
06-08-2013, 15:21
If they are waiting on switches then how have some people had their mSP delivered this morning?

Corlito
06-08-2013, 15:18
hmmm...can i cancel my orders? i can't wait more..

Phixion
06-08-2013, 15:12
So basically another week of waiting? :/

JaiRagwani
06-08-2013, 14:50
Oles has said on his twitter that 80% will be delivered on Friday.

gjm
06-08-2013, 14:40
There was no mention of the 2g being out of stock when I ordered, and then someone who ordered theirs a day , later than me got theirs today, so its not first come first served for sure.

I am bothered about the fact that my server may take a while to get, but i'm more bothered about the way they treated me with not telling the truth last week.

theatheist
06-08-2013, 14:34
Quote Originally Posted by gjm
Well I was told the 2g, but I suspect from looking all over the forum that it will apply to all as it looks like they had high demand and now back logged.

Im just annoyed that I was told last week/ this week, then nothing then told a few more weeks because of oos, why did I get lied to, just tell the truth and I wouldn't be soo annoyed!
Its been known that the 2G is oos for a while now and was pretty obvious that it would happen.

There has been no mention of the SP range been out of stock though. Oles said they're just waiting on the switch to be changed.

Problem is that we're getting these updates via 3rd parties, peoples twitter or from scraps spread across forums when they should be making direct emails to those affected.

I would just really like to know state of the non-KS servers and how long more we're going to be waiting but they just seem to ignore us.

Phixion
06-08-2013, 14:33
The more expensive servers (mSP onwards) don't seem to be out of stock, apparently they don't have the correct switches for them at the moment so are waiting for a delivery.

It would be nice to know an ETA on the delivery of the switches so we at least have a guide on how long this will take.

Also, a few people have had their mSP's delivered which makes me question the 'waiting for switches' explanation.

gjm
06-08-2013, 14:28
Well I was told the 2g, but I suspect from looking all over the forum that it will apply to all as it looks like they had high demand and now back logged.

Im just annoyed that I was told last week/ this week, then nothing then told a few more weeks because of oos, why did I get lied to, just tell the truth and I wouldn't be soo annoyed!

theatheist
06-08-2013, 14:14
Quote Originally Posted by gjm
Msp and 2g too, it does seem like we are being told differently...
If this few weeks is referring to the non-KS servers as well I'm seriously going to be unhappy. I'm hoping she was just referring to your KS server.

gjm
06-08-2013, 14:07
Msp and 2g too, it does seem like we are being told differently...

theatheist
06-08-2013, 14:04
Quote Originally Posted by gjm
I ordered mine on 26th july and mine is still processing and I queried it and last week was promised by neil that I would have my server last week/early this week. So I fired a email back yesterday and was told by sophie today that they are sold out and it would be another few weeks before it was provisioned.

I am not very happy about this, as well as the other servers I have with ovh and my company will need servers next month, this is not a good move.

Which servers are you referring to??

Phixion
06-08-2013, 14:03
Quote Originally Posted by theatheist
Which servers did you order?
The mSP.

@gjm what server did you order?

gjm
06-08-2013, 13:59
I ordered mine on 26th july and mine is still processing and I queried it and last week was promised by neil that I would have my server last week/early this week. So I fired a email back yesterday and was told by sophie today that they are sold out and it would be another few weeks before it was provisioned.

I am not very happy about this, as well as the other servers I have with ovh and my company will need servers next month, this is not a good move.

theatheist
06-08-2013, 13:48
Quote Originally Posted by Phixion
Well considering I ordered on the 28th, if they are infact doing them in first come first served order I should get mine before you, lets see if this is the case.
Which servers did you order?

Phixion
06-08-2013, 13:44
Quote Originally Posted by theatheist
I have orders in progress from 30th onwards, was just wondering how long its going to take to fulfill?
Well considering I ordered on the 28th, if they are infact doing them in first come first served order I should get mine before you, lets see if this is the case.

theatheist
06-08-2013, 13:09
Quote Originally Posted by Neil
Hi

We have had very high demand for the Kimsufi and OVH SP Servers, so they are out of stock at the moment and will be all be delivered over the coming days. I cannot give an exact eta but if you want me to check your orders are okay (no payment issues for example) then you can place your order numbers here.
Could you give any update on the mSP/EG64G/FS-8T servers please?

I have orders in progress from 30th onwards, was just wondering how long its going to take to fulfill?

orion
06-08-2013, 12:51
Quote Originally Posted by theatheist
Obviously you don't know who Marty is, from back to future so what he said went straight over your head.

He wasn't saying you was complaining he was referring to the fact you said you ordered on 28th of August
GREAT SCOTT 1.21 gigawatts

RikT
06-08-2013, 12:12
Quote Originally Posted by tinlizzy
Why didnt you quote my FULL comment Laws which was "I am none too happy I placed order no. 21497959 on the 28th August and have not chased it too much as I see you were very busy but yesterday I logged into my bank account to find the funds had NOT been processed same with paypal so I sent an email querying the status. I logged on to my email earlier to be advised you had cancelled my order as you were not accepting paypal.

Why did it have to wait till I emailed you regarding the order? surely you could have had the decency to email me at the outset so I could have paid via a different route?

I have now had to re-order so how long will I have to wait this time! "

In future please ensure you get your facts right!
Haha Epic fail dude maybe its you that should get your facts right before screaming and shouting

theatheist
06-08-2013, 11:57
Quote Originally Posted by tinlizzy
Why didnt you quote my FULL comment Laws which was "I am none too happy I placed order no. 21497959 on the 28th August and have not chased it too much as I see you were very busy but yesterday I logged into my bank account to find the funds had NOT been processed same with paypal so I sent an email querying the status. I logged on to my email earlier to be advised you had cancelled my order as you were not accepting paypal.

Why did it have to wait till I emailed you regarding the order? surely you could have had the decency to email me at the outset so I could have paid via a different route?

I have now had to re-order so how long will I have to wait this time! "

In future please ensure you get your facts right!

Because the rest of quote was irrelevant. The point he was making was about the date so rest of quote had nothing to do with his point or reply.

Is this your first time on a forum?

Lloytron
06-08-2013, 11:47
So I cancelled my PayPal payment yesterday and re-ordered using debit card, today I received my Kimsufi at 6am (the one I ordered with paypal)...

tinlizzy
06-08-2013, 11:37
Quote Originally Posted by theatheist
Obviously you don't know who Marty is, from back to future so what he said went straight over your head.

He wasn't saying you was complaining he was referring to the fact you said you ordered on 28th of August
Yes but that is not the point order had been cancelled without my knowledge so I could have arranged a different payment route. Sorry just realised I had originally stated I ordered in August! Typo but I was frustrated at the time

tinlizzy
06-08-2013, 11:34
Quote Originally Posted by LawsHosting
Wait, what? You Marty McFly in disguise?
Why didnt you quote my FULL comment Laws which was "I am none too happy I placed order no. 21497959 on the 28th August and have not chased it too much as I see you were very busy but yesterday I logged into my bank account to find the funds had NOT been processed same with paypal so I sent an email querying the status. I logged on to my email earlier to be advised you had cancelled my order as you were not accepting paypal.

Why did it have to wait till I emailed you regarding the order? surely you could have had the decency to email me at the outset so I could have paid via a different route?

I have now had to re-order so how long will I have to wait this time! "

In future please ensure you get your facts right!

theatheist
06-08-2013, 11:33
Quote Originally Posted by tinlizzy
I am not complaining about waiting I am complaing that my order had been cancelled without my knowledge and had not been advised of that fact
Obviously you don't know who Marty is, from back to future so what he said went straight over your head.

He wasn't saying you was complaining he was referring to the fact you said you ordered on 28th of August

ReidWeb
06-08-2013, 11:08
I've been given a server adress and I'm able to SSH into it, however I'm just waiting on the Debian install & root login

tinlizzy
06-08-2013, 10:32
Quote Originally Posted by LawsHosting
Wait, what? You Marty McFly in disguise?
I am not complaining about waiting I am complaing that my order had been cancelled without my knowledge and had not been advised of that fact

Corlito
06-08-2013, 10:23
Quote Originally Posted by Mark1978
Still waiting for two EG servers which were ordered a week ago today. Considering setup time for server is usually an hour or so this is very disappointing. It's affecting the work we can do for the business.
week ago?? hahaha
11 days waiting...

Mark1978
06-08-2013, 09:54
Still waiting for two EG servers which were ordered a week ago today. Considering setup time for server is usually an hour or so this is very disappointing. It's affecting the work we can do for the business.

crowarth
06-08-2013, 08:09
Quote Originally Posted by ctype_alnum
Presumably its only Mon-Fri they count in on the 1-10 days right?
would seem that way, CS don't work weekends and i guess the team that checks payments doesn't either.

ctype_alnum
06-08-2013, 07:48
Presumably its only Mon-Fri they count in on the 1-10 days right?

crowarth
06-08-2013, 07:25
Quote Originally Posted by moolkshake
Just had my KS2G delivered about 15m ago.

Order Number: 21472070
mine changed from "we manually check payment" to processing, looking good

moolkshake
06-08-2013, 07:06
Just had my KS2G delivered about 15m ago.

Order Number: 21472070

Thelen
06-08-2013, 06:18
Got another 2 mSPs delivered. Thinking about asking Oles for the rest to be delivered with 100Mbit for now.. hmmm

LawsHosting
06-08-2013, 00:11
Quote Originally Posted by tinlizzy
I am none too happy I placed order no. 21497959 on the 28th August
Wait, what? You Marty McFly in disguise?

ctype_alnum
06-08-2013, 00:04
Yeah unfortunately a small minority have spoilt it for everyone else and that my friends is why we cannot have nice things.

tinlizzy
05-08-2013, 23:40
I am none too happy I placed order no. 21497959 on the 28th August and have not chased it too much as I see you were very busy but yesterday I logged into my bank account to find the funds had NOT been processed same with paypal so I sent an email querying the status. I logged on to my email earlier to be advised you had cancelled my order as you were not accepting paypal.

Why did it have to wait till I emailed you regarding the order? surely you could have had the decency to email me at the outset so I could have paid via a different route?

I have now had to re-order so how long will I have to wait this time!

ctype_alnum
05-08-2013, 23:31
Interesting that forum members can find information about supposed stock levels yet nothing officially said.

ferryboi91
05-08-2013, 23:22
Think the stock has increased on the 16G to 38 also, could have sworn it was 31 earlier

theatheist
05-08-2013, 23:05
Interestingly though the 4G and 16G KS availability has now gone down to 72 hour instead of the 1-10 days?

rickyday
05-08-2013, 21:55
Quote Originally Posted by ReidWeb
The question is; does this mean they don't have any KS-2G's for 'customers who've ordered already' or just new orders?
New and old I would presume seeing as some people have received a new email explaining they will now have to wait another 10 days.

I hope the backlog is sorted by the 15th which is payday (and 10days away which could work out nicely) wanted to grab a couple of kimi 2gs just to play with

ReidWeb
05-08-2013, 21:30
Quote Originally Posted by Bambooz
As mentioned on the German OVH forum, the KS-2G's are sold out (and since today, are marked as such) because OVH apparently ran out of motherboards and intel can't supply them fast enough. Someone said he called the support phone number and they basically told him it could easily take 2 more weeks..

That, combined with the Paypal cr*p and the never ending waiting with no infos whatsoever will definitely attract new customers.. NOT.

edit: The KS-2G's are marked as sold out everywhere. Possibly to stop new orders as there's already a huge backlog combined with no intel boards.

http://www.ovh.co.uk/dedicated_servers/kimsufi.xml
http://www.ovh.ie/dedicated_servers/kimsufi.xml
http://www.ovh.de/dedicated_server/isgenug.xml
http://www.ovh.nl/dedicated_servers/isgenoeg.xml
http://www.kimsufi.com/fr/
The question is; does this mean they don't have any KS-2G's for 'customers who've ordered already' or just new orders?

Bambooz
05-08-2013, 20:57
As mentioned on the German OVH forum, the KS-2G's are sold out (and since today, are marked as such) because OVH apparently ran out of motherboards and intel can't supply them fast enough. Someone said he called the support phone number and they basically told him it could easily take 2 more weeks..

That, combined with the Paypal cr*p and the never ending waiting with no infos whatsoever will definitely attract new customers.. NOT.

edit: The KS-2G's are marked as sold out everywhere. Possibly to stop new orders as there's already a huge backlog combined with no intel boards.

http://www.ovh.co.uk/dedicated_servers/kimsufi.xml
http://www.ovh.ie/dedicated_servers/kimsufi.xml
http://www.ovh.de/dedicated_server/isgenug.xml
http://www.ovh.nl/dedicated_servers/isgenoeg.xml
http://www.kimsufi.com/fr/

geoffreyc
05-08-2013, 20:30
Yea, just got my hopes up for nothing...
Hi,

Your order is now being processed and your server will be deployed within 10 days from today.

Regards,

Sophie

Phixion
05-08-2013, 18:19
Mine has shown that since I ordered on the 26th July - I wouldn't get your hopes up.

jayjay2244
05-08-2013, 18:19
mine has said "completed" for about a week now

ferryboi91
05-08-2013, 18:11
Mine has finally changed also


ctype_alnum
05-08-2013, 18:11
Mines a KS-2G.

Order Number: 21480***
Order Date: 26-07-2013 13:23:52

Looks like you guys have it good :P I don't mind waiting though. Pretty much going to keep this server for a long time after its up and running.

Trax
05-08-2013, 17:59
Yep some movement on mine too 21535635

ReidWeb
05-08-2013, 17:55



ebony
05-08-2013, 17:53
mine are looking good as well now.

Corlito
05-08-2013, 17:48

macole111
05-08-2013, 17:39
That usually means that the hardware is in and OS install is in progress I think.

Sounds like people are starting to get them installed!

-macole111

geoffreyc
05-08-2013, 17:30
Same here ! order 21642444 for a KS16G finally went off the manual check on to "installation in progress" ! Fingers crossed

Trapper
05-08-2013, 17:15
At last, some movement!

I have been looking at the "orders in progress" for a while, and it has been empty. Both appeared this afternoon:



Just one tiny step closer...!

Now all I feel it maybe time to ask the *nix pros some questions:
Forum Thread: Help Required, Linux for Beginner

~Trap

Corlito
05-08-2013, 16:01
Quote Originally Posted by vladinc
heard that last week..
+1 only promises

gregoryfenton
05-08-2013, 15:59
Quote Originally Posted by orion
what is your new order number mine is 21807520 but i ordered on saturday ?.
21837366

vladinc
05-08-2013, 15:58
Quote Originally Posted by wii89
We have to wait as they got delivery of more servers so they should start deploying it mid week
heard that last week..

wii89
05-08-2013, 15:53
Quote Originally Posted by Corlito
Ordered 2 dedicated servers - 10 and 6 days ago!!!
Still waiting!! OVH fully ignore all my tickets!

order number 21476224
order number 21524913
We have to wait as they got delivery of more servers so they should start deploying it mid week

Corlito
05-08-2013, 15:45
Ordered 2 dedicated servers - 10 and 6 days ago!!!
Still waiting!! OVH fully ignore all my tickets!

order number 21476224
order number 21524913

moolkshake
05-08-2013, 15:37
Quote Originally Posted by Phixion
I don't know how many times we have to say this; Servers are NOT being delivered first come first served.

How do I know this? Friends of mine that ordered the same server days after me already have their servers, I still don't.

I also know of many other people in the same situation as me.

So please stop telling people you are doing first come first served.

If you are going by order numbers, someone could order today and get a lower order number than I have. My guess is that the system issues a 'free' order number - meaning as long as the order on that number has been fulfilled then that order number becomes free to use again. The next person to order gets that order number and is now magically ahead in the queue.

Of course I could be completely wrong but it's the only logical explanation I can come up with.
Quote Originally Posted by Sophie
Hi,

It'son first come first served basis. Unfortunately I can't give you any ETA.

Regards,

Sophie
This is from a support mail from last week

crowarth
05-08-2013, 15:34
spoke to the CS team this morning - i queried this with them, but i was assured that because i paid via card and not paypal, it'll be fine. (i've heard about orders being cancelled even when paid by card).

Trax
05-08-2013, 15:34
Quote Originally Posted by linuxthefish
What the hell is OVH playing at here? My order also cancelled, even though I am from the UK with everything valid. I don't think paying via card is a wise idea with their recent hack...

http://estado.ovh.pt/?do=details&id=5070
If you read it, it clearly states that no credit card info is stored at OVH or viewed.

No credit card information is stored at OVH. Credit card information was not viewed or copied.

LawsHosting
05-08-2013, 15:33
Quote Originally Posted by linuxthefish
What the hell is OVH playing at here?
They are cancelling all Paypal orders, see other thread.

LawsHosting
05-08-2013, 15:31
Quote Originally Posted by linuxthefish
I don't think paying via card is a wise idea with their recent hack...
The hack had nowt to do with the payment system, plus they do not save payment details.

wii89
05-08-2013, 15:25
Quote Originally Posted by orion
What is your new order number mine is 21807520 but i ordered on saturday ?.
My order number is 21836827 ordered it today 3PM BST.

linuxthefish
05-08-2013, 15:25
What the hell is OVH playing at here? My order also cancelled, even though I am from the UK with everything valid. I don't think paying via card is a wise idea with their recent hack...

http://estado.ovh.pt/?do=details&id=5070


bushybaker
05-08-2013, 15:24
well, according to google translate, oles just said this on twitter "# GRA is added for deliveries SP / EG / MG servers. You will be able to place orders from tonight."

any ideas on how I can cancel my (still) pending mSP order?

Phixion
05-08-2013, 15:19
Quote Originally Posted by marks
As the orders are delivered first come first served, the older orders should be delivered in the following days (if they haven't been delivered yet) .
I don't know how many times we have to say this; Servers are NOT being delivered first come first served.

How do I know this? Friends of mine that ordered the same server days after me already have their servers, I still don't.

I also know of many other people in the same situation as me.

So please stop telling people you are doing first come first served.

If you are going by order numbers, someone could order today and get a lower order number than I have. My guess is that the system issues a 'free' order number - meaning as long as the order on that number has been fulfilled then that order number becomes free to use again. The next person to order gets that order number and is now magically ahead in the queue.

Of course I could be completely wrong but it's the only logical explanation I can come up with.

orion
05-08-2013, 15:16
Quote Originally Posted by gregoryfenton
Yup it's been cancelled.
Next time, how about saying "we are about to cancel your contract, would you prefer to pay by card and not have to jump through hoops?"

I have re-ordered and lost almost 350,000 places in the queue. Guess how happy I am.
What is your new order number mine is 21807520 but i ordered on saturday ?.

wii89
05-08-2013, 15:11
On PayPal it says cancelled on my OVH Payment. Although they said they will be sending out an email to all affected customers.

Had to reorder today with my credit card back of the Que again!!

gregoryfenton
05-08-2013, 14:51
Yup it's been cancelled.
Next time, how about saying "we are about to cancel your contract, would you prefer to pay by card and not have to jump through hoops?"

I have re-ordered and lost almost 350,000 places in the queue. Guess how happy I am.

orion
05-08-2013, 14:14
Quote Originally Posted by gregoryfenton
Has my order been cancelled? I paid by paypal and have had no information.
21491074
Your last response gave no information whatsoever, even though Oles earlier in the thread stated that information would be given upon request.
I understand you're busy with the downed phone lines but there is a lot of confusion generated by Oles' paypal message.
It will be cancelled i did not receive a email from ovh i just checked my paypal account and it will show you they have cancelled the transaction..Not very good for customers who do not look at forums this has turned into a bit of a circus.

And my paypal order number with OVH was 21487606

gregoryfenton
05-08-2013, 14:02
Has my order been cancelled? I paid by paypal and have had no information.
21491074
Your last response gave no information whatsoever, even though Oles earlier in the thread stated that information would be given upon request.
I understand you're busy with the downed phone lines but there is a lot of confusion generated by Oles' paypal message.

Thelen
05-08-2013, 13:43
http://fotozik.fr/ovh/

those with kimsufi order should go and fill in details!

marks
05-08-2013, 13:07
the production line has been building and delivering servers for some days now, and its increasing its production speed as we go.

As the orders are delivered first come first served, the older orders should be delivered in the following days (if they haven't been delivered yet) .

Unfortunately, we cannot give more information, or an ETA for each order. Apologies for any inconvenience.

ReidWeb
05-08-2013, 12:48
Can you please look up the status of my order:

21492467

Ordered 27th of July

gregoryfenton
05-08-2013, 10:15
Can you please check for me the status of order 21491074, ordered on 27 July

crowarth
05-08-2013, 07:06
Quote Originally Posted by ferryboi91
Does anyone know if there are any mSP's available at SBG? It says 24HR on the availability screen but I wouldn't like to order one just in case. Not sure if they are backlogged there also
Ordered mine on:

Date: 03-08-2013 17:53:46

just waiting on 2 out of 4 things to complete. My old one is renewed for another month anyway so just playing the waiting game. My 2G was ordered on the first, still waiting. Paid that by debit card, so also a waiting game :P

raxxeh
05-08-2013, 01:32
Quote Originally Posted by csc2ya
Ordered on the second, so yeah...only 2 days ago. Just a pain not knowing what's going on and whether people that will be moving servers will have to incur extra cost by effectively paying for 2 servers.

Would be nice if OVH had a page where we could enter our order numbers and it would either tell us which number we are in the queue (if there is a queue....I doubt it based on some previous posts....seems a bit like a free for all to me personally), or at least give us an estimation of when we will receive our servers so we can plan accordingly.
You ordered two days ago.

Renew the ks for 7 days, that will be about the timeframe you're looking at at the moment.

ferryboi91
05-08-2013, 00:38
Does anyone know if there are any mSP's available at SBG? It says 24HR on the availability screen but I wouldn't like to order one just in case. Not sure if they are backlogged there also

benjamin
04-08-2013, 23:29
I've placed two orders using PayPal, one payment is marked completed (2g - 26th) and the other is marked as pending (16g - 2nd), is it safe to assume both orders will be cancelled?

The lack of communication from OVH on this matter is pretty disapointing. So far all I've seen is a twitter post from Oles in French that says PayPal orders will be cancelled, but no email or even a notification in the manager to let me know for sure.

csc2ya
04-08-2013, 22:06
Ordered on the second, so yeah...only 2 days ago. Just a pain not knowing what's going on and whether people that will be moving servers will have to incur extra cost by effectively paying for 2 servers.

Would be nice if OVH had a page where we could enter our order numbers and it would either tell us which number we are in the queue (if there is a queue....I doubt it based on some previous posts....seems a bit like a free for all to me personally), or at least give us an estimation of when we will receive our servers so we can plan accordingly.

theatheist
04-08-2013, 22:00
Quote Originally Posted by csc2ya
Any updates on the orders OVH? Last I heard was that you were waiting on the switches to be changed.

In addition, it doesn't appear that the stock levels on the site have changed at all. Still says 31 for the MiniSP, just like a few days ago.

I don't want to have to renew my kimsufi's if I can help it, but i'm getting the sinking feeling that i'll end up having to renew my 8G when it becomes due, then i'll get the MSP the next day. (I know I can renew it for just a few days, but I want to avoid any extra cost at all if possible).

Before anyone says anything, I am well aware that this post might make me sound impatient. It's not meant to...just merely want an update.

And as I asked earlier in the thread (the post was either ignored or not seen), can someone from OVH please let me know that my payment is ok. Order number: 21706640

Thanks

I wouldn't hold your breath.

By your order number it looks like you ordered only couple of days back. I have some on order from 30th and there are people here who ordered on 25th and still not got anything.

We just need to sit and wait.

csc2ya
04-08-2013, 21:39
Any updates on the orders OVH? Last I heard was that you were waiting on the switches to be changed.

In addition, it doesn't appear that the stock levels on the site have changed at all. Still says 31 for the MiniSP, just like a few days ago.

I don't want to have to renew my kimsufi's if I can help it, but i'm getting the sinking feeling that i'll end up having to renew my 8G when it becomes due, then i'll get the MSP the next day. (I know I can renew it for just a few days, but I want to avoid any extra cost at all if possible).

Before anyone says anything, I am well aware that this post might make me sound impatient. It's not meant to...just merely want an update.

And as I asked earlier in the thread (the post was either ignored or not seen), can someone from OVH please let me know that my payment is ok. Order number: 21706640

Thanks

rickyday
04-08-2013, 12:59
Quote Originally Posted by orion
Thanks just intrested as wondering if its worth 40 a month for me as the ram and cpu specs are abit overkill for me to be honest
I havent ordered my SP Mini yet thats happening on 15th along with a couple of cheapo KS servers (hopefully no issues with stock then)

I have 2 x 16G Kimi's at moment, so they are just 100Mb but the price of the SP Mini is too good to be true, so will expire the 2 Kimis I currently have and replace them with one SP Mini.

Going to treat myself to 2 or 2 Kimi 2.50 jobs as well

orion
04-08-2013, 11:10
Thanks just intrested as wondering if its worth 40 a month for me as the ram and cpu specs are abit overkill for me to be honest

rickyday
04-08-2013, 08:24
Quote Originally Posted by orion
Rickyday any chance you can post a speed test of your sp server to a uk server ? thanks
Will do when I get home from work, working on Sunday sucks!

I hope OVH techs are grabbing some overtime today as well

orion
04-08-2013, 08:08
Rickyday any chance you can post a speed test of your sp server to a uk server ? thanks

rickyday
04-08-2013, 08:04
Well what with the Paypal abuse Fiasco two things will happen, orders will take even longer (manually verifiying EVERY order) or will massively speed up due to cancelling all Paypal orders as mentioned on Oles Twitter feed.

Either way I still stand by OVH and say they ARE worth the wait and yes this situation isn't ideal, but just bare with them and they will deliver the servers, if OVH and Oles promise something it WILL GET DELIVERED!

Phixion
04-08-2013, 01:35
I paid by card, still no mSP - ordered on the 26th July.

Don't think that theory works :P

ferryboi91
03-08-2013, 23:26
Hi Neil, Any chance you could check the following : 21806876

rizuk
03-08-2013, 23:20
Quote Originally Posted by orion
I wonder if the people that have been getting the servers have been paying with credit card and the people with paypal have been pushed aside ?
i used paypal none V account

Paul0130
03-08-2013, 23:14
Becoming a joke now, OVH think it is good business practice to change terms without proper legal bound changes, they are taking the piss.

7 Days we have waited for nothing, with still no refund after using paypal with them for over a year, they need to sort it out and stop making stupid business decisions, if they didnt know this would happen then they are brainless.

kayomani
03-08-2013, 23:05
Quote Originally Posted by orion
I wonder if the people that have been getting the servers have been paying with credit card and the people with paypal have been pushed aside ?
I paid by CC and have not got mine yet but my order number of 21485723 is higher than some people in this thread.

If you paid with paypal you should take a look at:
http://forum.ovh.co.uk/showthread.php?t=6787

marcus667
03-08-2013, 22:47
I paid via paypal, but my nic/handle has a server on there already thats been on there 12 months so maybe thats why i got mine

orion
03-08-2013, 22:27
Quote Originally Posted by Phixion
Waiting I can handle.

Seeing people that ordered the same server DAYS after me yet getting their servers before me is annoying to say the least.

Can anyone from OVH explain why it's not first come first serve?

I've been waiting on an mSP since Friday 26th July - Order # 21484959.
I wonder if the people that have been getting the servers have been paying with credit card and the people with paypal have been pushed aside ?

rizuk
03-08-2013, 22:13
mini SP server Western Europe Datacenter (RBX)

orion
03-08-2013, 22:00
Quote Originally Posted by rizuk
just got my sever about 30mins ago w00t minisp
Well at least you guys with the sps have not been effected terrible for us who have waited 7 days already for the KS range and will now have to go through it all again.Hope they dont mess around with cancelling the credit back to paypal

rizuk
03-08-2013, 21:51
just got my sever about 30mins ago w00t minisp

rizuk
03-08-2013, 21:01
w00t thanks just got my server good luck guys

rizuk
03-08-2013, 20:07
screw the KG they really need to get more SPs out
been 2 weeks on Tuesday

Tz-OVH
03-08-2013, 19:51
There should have been some way to effectively screen the 10,000 orders rather than fully manually, e.g.: If you've been a customer with X vintage, if you ordered for 12mo and over, etc.

rizuk
03-08-2013, 19:38
so another 10 days nice

Tz-OVH
03-08-2013, 19:34
https://twitter.com/olesovhcom/statu...03503216062464

Trax
03-08-2013, 19:01
Quote Originally Posted by Neil
Hi

We have had very high demand for the Kimsufi and OVH SP Servers, so they are out of stock at the moment and will be all be delivered over the coming days. I cannot give an exact eta but if you want me to check your orders are okay (no payment issues for example) then you can place your order numbers here.
I'd like you to check on my payment please. I can't see there being a problem but i would rather not wait ten days to find out there was one. (21535635)

Cheers!

marcus667
03-08-2013, 18:43
26th was a friday mate

Phixion
03-08-2013, 18:25
Waiting I can handle.

Seeing people that ordered the same server DAYS after me yet getting their servers before me is annoying to say the least.

Can anyone from OVH explain why it's not first come first serve?

I've been waiting on an mSP since Friday 26th July - Order # 21484959.

rizuk
03-08-2013, 18:02
waiting for the switchs?

MattGarner
03-08-2013, 17:53
Apparently they have a lot of mSP in stock but are waiting on the switches?

https://twitter.com/olesovhcom/statu...03503216062464

moolkshake
03-08-2013, 17:30
Quote Originally Posted by Lloytron
Day 8 still waiting :/
i'm on day 9! day 10 starts at 00:01 GMT for me :>

Lloytron
03-08-2013, 15:53
Day 8 still waiting :/

marcus667
03-08-2013, 15:16
it looks like they are doing certain hardware each day or something depending on stock

rizuk
03-08-2013, 15:10
yeah I'm still waiting mini sp order number 21464646

be interesting to see anyone here get a sp today and what order number did you have
not sure these are really done in order

marcus667
03-08-2013, 15:09
21480661 mate , what box did you order minisp ? ks ?

rizuk
03-08-2013, 15:08
Quote Originally Posted by marcus667
yeah i got mine around 40 mins ago ks16g
what was your order number mate thanks.

marcus667
03-08-2013, 15:04
Quote Originally Posted by rizuk
anyone get a server today??
yeah i got mine around 40 mins ago ks16g

rizuk
03-08-2013, 15:00
anyone get a server today??

marcus667
03-08-2013, 13:32
in the hosting game i would have thought every day is a business day, and come monday it will be like day 10 for me also, i dont mind waiting just some notice to us people who ordered via twitter, email, or forums that they are installing "x" hardware today or something

EDIT : mine was delivered at 13:58 on saturday xeon e3

rizuk
03-08-2013, 13:27
Quote Originally Posted by kayomani
Anyone had theirs delivered over the weekend?

Its going to be day 10 on Monday for me (Granted not business days..)
this

Trapper
03-08-2013, 12:51
Quote Originally Posted by marcus667
first post of the thread buddy
Opps, must have lost track in the 14 prior pages

I am still concerned about the lack of anything mentioned in "orders in process" or whatever it's called...

Can OVH let me know if the two orders I have already placed should be there?

~Trap

kayomani
03-08-2013, 11:43
Anyone had theirs delivered over the weekend?

Its going to be day 10 on Monday for me (Granted not business days..)

J@mes
03-08-2013, 10:16
Quote Originally Posted by alex
I have the same issue I ordered more than 72 hours - I know that the issue can be the Saturday and Sunday are not business hours, but this excuse is not for hosting industry - only for social and government workers!!!!!
I got told it may take a week or two extra and by that time I was late for my project and ended up getting a refund

but if you can wait a extra week or so do, I could not

xendatious
03-08-2013, 04:01
Order number 2146xxxx... Hopefully it gets done soon.

rizuk
03-08-2013, 01:48
nice to hear RIKT heres mine shouldnt be long now :P


order number 21464646
Your order was paid on 25/07/2013 a 12:43:32 - Your order is in progress

marcus667
02-08-2013, 23:28
Quote Originally Posted by Trapper
...What was your order number and date?

People are using this as a way of tracking their orders, as OVH are too busy tp let us know
first post of the thread buddy

Quote Originally Posted by RikT
Your order was paid on 25/07/2013 a 10:48:44 - Your order is in progress
order no. is 21463191

Trapper
02-08-2013, 22:49
Quote Originally Posted by RikT
Well I finally got mine and its real good worth the waiting and all the moaning I did lol
...What was your order number and date?

People are using this as a way of tracking their orders, as OVH are too busy tp let us know

RikT
02-08-2013, 22:00
Well I finally got mine and its real good worth the waiting and all the moaning I did lol

Fukushiva
02-08-2013, 20:12
"I'm still waiting for my 2 servers, ordered them on the 25th..... "


Somehow I read that as "I'm still waiting for mine 2 years" :P

Trapper
02-08-2013, 17:34
Quote Originally Posted by kopite
214`s.... My order is in the 218`s hmmm Looks like I`ll be waiting for some time then
Just placed another order, and the Number is in the 217's...

You really must have upset someone

~Trap

Trapper
02-08-2013, 17:20
@OVH

Can you please check my Order for me (21524075) 2013-07-30 16:05

I guess from the above I'll be in the next 50,000 or so, but I have not seen an invoice yet. From some of the other messages here I am concerned it may have been cancelled without notification...

An update email to those of us still waiting would go a very long way..!

~Trap

rizuk
02-08-2013, 16:28
Quote Originally Posted by marcus667
nice to see 214's getting delivered shouldnt be too long for me then being as 21480661 is my order number
order number 21464646 here

kopite
02-08-2013, 16:14
214`s.... My order is in the 218`s hmmm Looks like I`ll be waiting for some time then

Renewing my old server is gonna have to be done then bugger

rickyday
02-08-2013, 15:55
I haven't got my three servers yet!! Waaaaaaaaaaa

Oh I haven't ordered them yet

Silly me I felt left out!!

radiovision
02-08-2013, 15:07
Also nice to see that people that now have their servers are coming back to report it It's good to get an idea of where we are in the queue (if orders are being processed in the correct order).

marcus667
02-08-2013, 15:06
nice to see 214's getting delivered shouldnt be too long for me then being as 21480661 is my order number

xendatious
02-08-2013, 15:06
At least you lucky *******s are getting yours delivered, im still hanging.

kopite
02-08-2013, 14:42
What server was it you ordered Alex?

alex
02-08-2013, 14:39
Wow, I had my server delivered a half an hour ago. I can believe that it took 8 days 3 hours, but not 72 hours as advertised originally.

JakeMS
02-08-2013, 13:20
Glad to see some people are starting to get there servers .

As to people who are complaining, I understand how annoyed you must be that you have to wait, however take into account spamming the forums complaining about them not being delivered everyday will not make them get delivered faster, I'm sure OVH are doing what they can as quick as they can. But sometimes it just takes time.

Take into account they have to build the servers, rack them, test them and finally deliver them. OVH got hit with a lot of orders, and fast and wasn't quite prepared for it.

So try to sit back and relax a little. You will get your server, you just have to be a little patient

wii89
02-08-2013, 12:44
I'm still waiting for my 2 servers, ordered them on the 25th.....

RikT
02-08-2013, 11:22
Quote Originally Posted by Thelen
3 of 6 servers delivered now, yay!
lucky you :/ I still waiting on one

Thelen
02-08-2013, 11:11
3 of 6 servers delivered now, yay!

rizuk
02-08-2013, 11:02
Quote Originally Posted by raxxeh
25th, paid at 04:46:04 am.
which server?

SuicidalTissue
02-08-2013, 09:04
Quote Originally Posted by rickyday
Tbh I am quite disappointed with all these new users, just registering on the forums to moan about their orders and demanding details of delivery times.

This is a great community these forums and very helpful folks here, how about an introductory post saying hello just to break the ice?

Must do better new guys.........
Its what you're going to get. People think the stats on the website are 100% accurate, even for a 3 server.
I've been with OVH for a while now, i just made a forum account to check if my order has gone through correctly.

raxxeh
02-08-2013, 08:36
Quote Originally Posted by theatheist
When was your order placed?
25th, paid at 04:46:04 am.

rickyday
02-08-2013, 08:02
Tbh I am quite disappointed with all these new users, just registering on the forums to moan about their orders and demanding details of delivery times.

This is a great community these forums and very helpful folks here, how about an introductory post saying hello just to break the ice?

Must do better new guys.........

theatheist
02-08-2013, 07:48
Quote Originally Posted by raxxeh
21460404 Delivered.

It was up for one hour, 15 minutes at time of this post.

4 other servers I know of have been delivered in the last hour as well, still not sure if they are being delivered in order or not.
When was your order placed?

raxxeh
02-08-2013, 06:15
21460404 Delivered.

It was up for one hour, 15 minutes at time of this post.

4 other servers I know of have been delivered in the last hour as well, still not sure if they are being delivered in order or not.

csc2ya
02-08-2013, 01:02
I just ordered a MiniSP to replace my R-8G and 2G. Well aware it's just a case of waiting, but just wanted to check the payment is ok (should be as I've got enough in my bank account to cover it)

Order No: 21706640

macole111
01-08-2013, 23:15
The ASAP comment was aimed at Alex, if it is mission critical then you'll have to pay or wait. I bet softlayer would love to help you.

-macole111

rickyday
01-08-2013, 22:09
I think the main delay is being caused by all the new customers abandoning Hetzner and joining OVH

rizuk
01-08-2013, 21:38
they cant even tell you when you get the server
cant they check by where you are listed of orders of getting one?

alex
01-08-2013, 21:21
Quote Originally Posted by RapidSeeds
Now, accept you are not the centre of the universe, be quiet, and wait for your servers.
If you order from website like Tesco / Asda / Curry and any other, where it was stated at the time of order that they have item in stock and suddenly after a couple of days you finding out that your order is either cancelled or they run out of stock, I can guarantee that 98% of customers/people will be pissed off about it.

Quote Originally Posted by RapidSeeds
Cry louder and louder, until all of your orders get canceled.
bad business practice, instead of fixing the issue, much ease to cancel the order and show to customer the door.

If you need a server ASAP then you might want to think about paying a little more
According to website - it's still advertised 72 hours, no problem to wait 72 hours but in majority cases it's now more than that!!! The stock level of servers on website is increased (was 31, now 36), something like priority to new customer?

macole111
01-08-2013, 19:08
Sorry - forgot about the VAT

But judging by the volume of sales (which I expect took them slightly be surprise), they would need to invest huge amounts into servers betting that people would buy them.

As OVH say themselves they are a 'just in time' supplier (http://www.ovh.co.uk/aboutus/#OVH_in_numbers).

-macole111

rizuk
01-08-2013, 19:02
Quote Originally Posted by macole111
I would like to see some of you rack a load of servers in a new datacenter in 5 days. If you need a server ASAP then you might want to think about paying a little more than 10 or 30.

As said above, a little patience doesn't go amiss.

-macole111

p.s I am also waiting for a new server...
seen as the sp range is 40 notes a month we are not on about KG servers ffs
Bit stupid selling servers that you don't even have installed didnt they think about this?
at least be ready

rizuk
01-08-2013, 19:01
accidently Cancelled lol

mradder89
01-08-2013, 19:00
Its ok My Order was accidently Cancelled by OVH and had to reorder it

macole111
01-08-2013, 18:44
I would like to see some of you rack a load of servers in a new datacenter in 5 days. If you need a server ASAP then you might want to think about paying a little more than 10 or 30.

As said above, a little patience doesn't go amiss.

-macole111

p.s I am also waiting for a new server...

RikT
01-08-2013, 18:36
As stated before Rapidseeds unless you have something constructive to say other than troll stay out of it.

RapidSeeds
01-08-2013, 18:25
Page after page of moronic crying I see, from the same suspects. No surprise there.

I see your parents did not teach you many lessons in life. So that's why I had to school you earlier.

Cry louder and louder, until all of your orders get canceled.

The OVH support team have sated numerous times that the wait could be up to 10 days.
Now, accept you are not the centre of the universe, be quiet, and wait for your servers.

mradder89
01-08-2013, 17:48
Dont I made a general enquiry about my order this morning stepped away for a few hours and come back to a nice email saying "Your order is now cancelled and you should get the refund shortly." I am so not happy Right now with OVH they need to train there staff to better respond to messages

alex
01-08-2013, 16:54
Quote Originally Posted by Tz-OVH
So they delivered 5000 servers, traffic seems almost non-existent @ GRA

http://weathermap.ovh.net/gravelines
I will interested in this DC, if they do have some stock...

Tz-OVH
01-08-2013, 16:03
So they delivered 5000 servers, traffic seems almost non-existent @ GRA

http://weathermap.ovh.net/gravelines

SuicidalTissue
01-08-2013, 15:04
Can someone please check order no. 21472828 to see if its ok?
I've been waiting nearly a week now -_-

alex
01-08-2013, 14:31
Quote Originally Posted by rizuk
are we talking months here?
i dont care about KG range i did order sp range!
The same here, my 2 projects are now waiting for new server + I need to compensate one client as he expecting the service ASAP, compare to OVH I provide some freebies for mess around with his account/business.

I don't care about KG range as I have ordered professional server.

radiovision
01-08-2013, 14:31
I'm guessing roughly translated as testing first 5000, next 5000 to come Monday. I don't think we're talking months, just next week.

rizuk
01-08-2013, 14:22
are we talking months here?
i dont care about KG range i did order sp range!

Neil
01-08-2013, 14:20
Hi

You might be interested in Octaves Tweets:

https://twitter.com/olesovhcom/statu...05028203266048

alex
01-08-2013, 14:19
Quote Originally Posted by wii89
I have ordered my on the 25th Kimsufi server and still no site of it....

Just called OVH, all I could understand from them is that they have a big backlog!!
I ordered the mSP and it seems to me they don't use the queue way system, as according to some users they had their server setup already, even they purchased after 25th of July.

wii89
01-08-2013, 14:07
Quote Originally Posted by rizuk
right any word from ovh when are you getting more servers installed
SP range

orders made on the 25th still not getting sorted


find it strange that you didn't expect huge demand
I have ordered my on the 25th Kimsufi server and still no site of it....

Just called OVH, all I could understand from them is that they have a big backlog!!

rizuk
01-08-2013, 14:01
right any word from ovh when are you getting more servers installed
SP range

orders made on the 25th still not getting sorted


find it strange that you didn't expect huge demand

RikT
01-08-2013, 13:01
Quote Originally Posted by rickyday
Considering the sheer demand for these Kimi's and new mSPs that is very good! especially when OVH have told people on these very forums it can take 10days or so.

I am just praying demand has lowered on 15th of this month as I have a few servers to order
Well tbh OVH knew the demand was going to be high and in my opinion the sane and right thing to do would have to made sure that the product was ready to deploy and available before making an announcement of new services as this hardly shows OVH in a good light does it

rickyday
01-08-2013, 11:37
Quote Originally Posted by LawsHosting
Just got my KS 5 mins ago..... took 5 working days.
Considering the sheer demand for these Kimi's and new mSPs that is very good! especially when OVH have told people on these very forums it can take 10days or so.

I am just praying demand has lowered on 15th of this month as I have a few servers to order

raxxeh
01-08-2013, 11:29
Quote Originally Posted by RikT
lucky you I still waiting on a mSP ordered and paid for last thursday
can and ovh memebr of staff please let me know whats going on now as I have seen a further 8 orders for mSP's ordered and paid for 2-3 days after me provisioned
my nic is rt3910-ovh
order no. is 21463191
Also interested in an update on hardware/rollout status.

How many mSP's are being racked per day, is all I really want to know.

At this point I've accepted the reality that it's not first come first serve.

RikT
01-08-2013, 11:09
lucky you I still waiting on a mSP ordered and paid for last thursday
can and ovh memebr of staff please let me know whats going on now as I have seen a further 8 orders for mSP's ordered and paid for 2-3 days after me provisioned
my nic is rt3910-ovh
order no. is 21463191

LawsHosting
01-08-2013, 10:48
Just got my KS 5 mins ago..... took 5 working days.

rizuk
01-08-2013, 02:04
getting stupid this ffs
72 hours you said more like 72 years at this rate

rickyday
31-07-2013, 21:48
Quote Originally Posted by alex
You are not supposed to charge for the service which cannot be delivered and the OVH should remove the server from your invoice.

Could someone from OVH state official what you are doing to fix the issues with orders? As no ETA is not acceptable, you need give 2-6 months of free service, I personally accept the following offer: for every day of delay of the order one month of free service - to me is reasonable as you can't be bothered to stock the servers. At this moment you are oversold the service and can't be bothered to suspend the order system.
Sit tight my little sugarplum!

Have faith!

What we need Alex is you in the London OVH office to speed things up!

alex
31-07-2013, 21:00
Quote Originally Posted by Marc
What you are asking for is totally unreasonable. If you are that bothered, request a refund on your order. Of course you will not; however, as you know you will not get a better deal on the same server anywhere else.

Taken from the page you are taking screenshots of and drawing red arrows all over:

Availability *

Lets follow that * and see where it leads.
.................................................. ......
* : Availability subject to validation of your order and within the limits of available stocks.
Understandable, but from my point views is:
- when a company state a stock level, meaning that have a stock, currently shows 31 server is available.
- if company can't handle the orders/demand, why not temporary suspend all new orders, sort out the backlog and curry on accept new orders?
- on website it's still state 72 hours for Mini SP Dedicated server, why not to change to "up to 10 days" as advised on the phone?
- they charged already for the order which they can't deliver, I understand if they done just pre-authorisation and after within 15 days charged, after delivering the service!

not had misleading and false delivery times advertised.
Based on the following:
Hosting industry (the weekend is still business day): 25/07/2013 + 72 hours = 28/07/2013
Other Businesses: 25/07/2013 + 72 hours = 30/07/2013

it's still false delivery times advertised, as I am currently still waiting for my order to be processed.

Marc
31-07-2013, 17:00
Quote Originally Posted by alex
You are not supposed to charge for the service which cannot be delivered and the OVH should remove the server from your invoice.

Could someone from OVH state official what you are doing to fix the issues with orders? As no ETA is not acceptable, you need give 2-6 months of free service, I personally accept the following offer: for every day of delay of the order one month of free service - to me is reasonable as you can't be bothered to stock the servers. At this moment you are oversold the service and can't be bothered to suspend the order system.
What you are asking for is totally unreasonable. If you are that bothered, request a refund on your order. Of course you will not; however, as you know you will not get a better deal on the same server anywhere else.

Taken from the page you are taking screenshots of and drawing red arrows all over:

Availability *

Lets follow that * and see where it leads.
.................................................. ......
.
.
.
.
.
.
* : Availability subject to validation of your order and within the limits of available stocks.

RikT
31-07-2013, 14:11
Quote Originally Posted by alex
You are not supposed to charge for the service which cannot be delivered and the OVH should remove the server from your invoice.

Could someone from OVH state official what you are doing to fix the issues with orders? As no ETA is not acceptable, you need give 2-6 months of free service, I personally accept the following offer: for every day of delay of the order one month of free service - to me is reasonable as you can't be bothered to stock the servers. At this moment you are oversold the service and can't be bothered to suspend the order system.
LOL that is totally unreasonable, all i ask is that OVH should have been truthful with the eta's from the outset and not had misleading and false delivery times advertised.

Oh yeah and my server delivered of course

alex
31-07-2013, 14:11
I am still waiting for my order since 25th of July - they advertised at the time 72 hours delay, but never fulfilled the promise.

alex
31-07-2013, 14:08
Quote Originally Posted by marks
You can go here and renew the server just for a few days, till you get the new server:

OVH Manager >> Administration >> My invoices >> Align the expiration dates of your services

so you don't have to pay for the whole month while waiting for your new server
You are not supposed to charge for the service which cannot be delivered and the OVH should remove the server from your invoice.

Could someone from OVH state official what you are doing to fix the issues with orders? As no ETA is not acceptable, you need give 2-6 months of free service, I personally accept the following offer: for every day of delay of the order one month of free service - to me is reasonable as you can't be bothered to stock the servers. At this moment you are oversold the service and can't be bothered to suspend the order system.

LawsHosting
31-07-2013, 13:59
Has OVH ever been so backlogged as this before after announcing new ranges? I'm just guessing this is a first, seeing we're seeing new people on here.

rizuk
31-07-2013, 13:44
install some more Mini SP! sweet jesus

MattGarner
31-07-2013, 13:16
Quote Originally Posted by RikT
Good luck I been waiting for a mSP since thursday 25th but they seem to be overlooking me and provisioning orders made 2-3 days after mine I getting totally hacked off with this now I have lost almost a whole week of productivity waiting so far and as they say time is money and a hell of an inconvenience and seems of no importance to OVH and their staff, in my opinion its a shodday and shady way of doing business falsely advertising delivery times they cannot stick to
Quote Originally Posted by raxxeh
yeah, seen a few more people reporting deliveries on a forum today..... have the 25th'ers been ignored?
Interesting, I also ordered on the 25th

tinlizzy
31-07-2013, 13:07
We confirm the receipt of your payment corresponding to
order number 21497959

Any update on my order please

elcct
31-07-2013, 12:39
I got mine MG in less than an hour, ordered last night

raxxeh
31-07-2013, 11:47
yeah, seen a few more people reporting deliveries on a forum today..... have the 25th'ers been ignored?

RikT
31-07-2013, 11:44
Quote Originally Posted by ReidWeb
Ordered on Saturday 27th; still no server I'll tell you guys when I get my server (KS 2G)

Good luck I been waiting for a mSP since thursday 25th but they seem to be overlooking me and provisioning orders made 2-3 days after mine I getting totally hacked off with this now I have lost almost a whole week of productivity waiting so far and as they say time is money and a hell of an inconvenience and seems of no importance to OVH and their staff, in my opinion its a shodday and shady way of doing business falsely advertising delivery times they cannot stick to

ReidWeb
31-07-2013, 11:17
Ordered on Saturday 27th; still no server I'll tell you guys when I get my server (KS 2G)

marks
31-07-2013, 10:23
Quote Originally Posted by ancilenet
Am I going to be forced to renew an inferior machine come tomorrow even after paying for the mSP which has still yet to be delivered????
You can go here and renew the server just for a few days, till you get the new server:

OVH Manager >> Administration >> My invoices >> Align the expiration dates of your services

so you don't have to pay for the whole month while waiting for your new server

ancilenet
31-07-2013, 09:48
Can we have any sort of timeframe or confirmation for those who purchased the mSP? Ive got 1 day left of the current machine i'm renting, 6 days on after the order of the mSP.

Seems some with higher order numbers than mine have already received their kit.

Am I going to be forced to renew an inferior machine come tomorrow even after paying for the mSP which has still yet to be delivered????

Order number: 21468356


-Stu.

LawsHosting
31-07-2013, 00:48
Luckily mine is showing.... since Thursday night

rizuk
31-07-2013, 00:31
same

bloodkil
31-07-2013, 00:23
Same here

pete_w
31-07-2013, 00:12
Neither of the 2 I ordered are even listed in Operations In Progress

thebennyboy
30-07-2013, 23:06
Quote Originally Posted by Tz-OVH
Numerous people are stating that newer orders are being filled before those of us who ordered earlier - interested to hear from Neil/OVH on why this is, esp since payments have gone through and a lot of us have fully verified accounts in use for many years now. Support responses are usually "its a first come, first serve basis"

And its easy to check if your order has issues, by checking it via the manager under Operations in Progress.
Where did you see people saying that? If it's true, there are going to be some pretty annoyed customers. Me included!

rizuk
30-07-2013, 22:46
thanks.

Tz-OVH
30-07-2013, 15:11
Numerous people are stating that newer orders are being filled before those of us who ordered earlier - interested to hear from Neil/OVH on why this is, esp since payments have gone through and a lot of us have fully verified accounts in use for many years now. Support responses are usually "its a first come, first serve basis"

And its easy to check if your order has issues, by checking it via the manager under Operations in Progress.

wii89
30-07-2013, 13:02
Quote Originally Posted by Neil
21469710 has an issue that will need to be checked, is 21513969 is okay.
whats the issue?

xendatious
30-07-2013, 12:37
nvm.

rickyday
30-07-2013, 12:29
Quote Originally Posted by Paul0130
I just hope this demand calms fast!
When a company releases a 2.50 per month server, that might take a while! I just hope by the 15th demand has calmed down as I will be ordering my new SP Mini and possibly 3 of those new Kimi's and I will be as impatient as everyone else lol

With regards to the limit as well I can completely see why this has been implemented for the moment, firstly for the demand it is causing and more importantly the abuse side of things.

Hopefully the limit will be relaxed later on but for the moment I just feel we all need to give OVH a bit of space and time with these orders and all credit to Neil for keeping everyone in the loop, that boy deserves a payrise Oles.

Paul0130
30-07-2013, 12:27
Quote Originally Posted by rickyday
All good things come to those who wait

Can you imagine the demand at the moment? Give OVH some time guys, they will have unprecedented demand at the moment, they are worth the wait believe me!! Been a customer for over 5 years and OVH are the best in the business and offer the best value you will find anywhere and that is a fact!
I know it too, we ordered one of their new range the other day on OVH EG 64 Hybrid, its a blood beast, just like all the servers we have here, they only get better - We have used them for 4 years now, rock solid all the way

I just hope this demand calms fast!

Paul0130
30-07-2013, 12:25
Quote Originally Posted by neil
21469710 has an issue that will need to be checked, is 21513969 is okay.
21472099 ?

rickyday
30-07-2013, 12:22
All good things come to those who wait

Can you imagine the demand at the moment? Give OVH some time guys, they will have unprecedented demand at the moment, they are worth the wait believe me!! Been a customer for over 5 years and OVH are the best in the business and offer the best value you will find anywhere and that is a fact!

Neil
30-07-2013, 12:16
Quote Originally Posted by wii89
Mark,

I have a domain already allocated on my order form ks32xxxx.kimsufi.com (order number 21469710)why is it still not been delivered?

can you please check order number 21513969.

Thanks
21469710 has an issue that will need to be checked, is 21513969 is okay.

Paul0130
30-07-2013, 11:53
Quote Originally Posted by rizuk
Why does it bother you that people are trying to find out whats going on with the order they made.

Seriously this is a support forum and trolling douchebags like yourself is not wanted here
Well said, some seriously ****ed up *****s on these forums, maybe they have 300 servers so they think they own the ship

Paul0130
30-07-2013, 11:51
Quote Originally Posted by marks
yes, we're trying to do our best to catch up with all the orders received, and a conservative estimate would say later on this week or early next to clear the backlog.

apologies for the delays.

About the stocks on the website: yes, it's difficult to show exactly how many servers are available through different datacentres and different delivery times. That tries to show the server being delivered for that model within the days, but it's true that with these supply delays, it's difficult to provide more accurate info.

Till yesterday, the availability was "n/a", but now that we've started delivering, we try to give more information to reflect that.
Good to hear they are starting to be delivered, OVH is a mass produced server farm, and a good one at that.

I can't help but be a little annoyed but hey, what can we do.

Only hope we get those sexy emails in our inboxes shortly!!

Paul0130
30-07-2013, 11:49
Quote Originally Posted by wii89
Mark,

I have a domain already allocated on my order form ks32xxxx.kimsufi.com (order number 21469710)why is it still not been delivered?

can you please check order number 21513969.

Thanks
Join the club, mine has been like that for 2 days, they have reported it to the developers so they say, but Neil wanted to cancel and reorder apparently it would be faster? lol yet the hostname is online and the usual

my order: 21472306 - Just shows how many orders there has been!! But seriously, 4-5 days now, OVH have never shown me up this bad before.

Quote Originally Posted by RapidSeeds
Can you douchebags quit crying?

It seems your mother never taught you to be patient. Believe it or not, the world does not revolve around you and your money.
Eeeeek what got your tongue today? It's not about money, some of us have things to get on with and are waiting for orders, it could be 1 or 5000 I dont care, when signed up it says 24 hours and suddenly changed the next day, annoying, but I have been patient for 5 days now, and it is wearing thin.

This is the first time with OVH I have waited this long.

Quote Originally Posted by RikT
i suggest you keep your nose out dude unless you have something constructive to say.
its not just about the money its about loss of time and the inconvenience being caused by the delay and the false delivery times advertised on the site
Indeed, annoying, but some have been patient and it seems to not be working.

I have several reports of people getting servers who orders miles after me, how on earth does that work??!

Fair enough I dont expect the world for 30 for three servers, but hey, come on guys.

RikT
30-07-2013, 11:35
Quote Originally Posted by RapidSeeds
Can you douchebags quit crying?

It seems your mother never taught you to be patient. Believe it or not, the world does not revolve around you and your money.
i suggest you keep your nose out dude unless you have something constructive to say.
its not just about the money its about loss of time and the inconvenience being caused by the delay and the false delivery times advertised on the site

rizuk
30-07-2013, 11:33
Why does it bother you that people are trying to find out whats going on with the order they made.

Seriously this is a support forum and trolling douchebags like yourself is not wanted here

RapidSeeds
30-07-2013, 11:19
Can you douchebags quit crying?

It seems your mother never taught you to be patient. Believe it or not, the world does not revolve around you and your money.

rizuk
30-07-2013, 11:08
who picked Western Europe

RikT
30-07-2013, 11:06
Can sone please tell me why people who have ordered and paid 2-3 after I have have already recieved there orders of the msp I know these people personally that have recieved thier servers and ordered and paid 1-2 days after me in the same DC as well this is surely wrong as those who ordered and paid promptly should be among the first to recieve there orders.
please sort this debarcle out as it is either a stupid oversight or just plain discrimination by provisioning those that have more services with ovh I have been a loyal customer for over 5 years now only a short spell without any services.
my nic is rt3910-ovh
order no. is 21463191

Your order was paid on 25/07/2013 a 10:48:44 - Your order is in progress

this is one example
Order no: 21493xxx has been provisioned thats a load later than mine now please tell me why

Payment Received: Sat, 27 Jul 2013 10:41:26 -0700 (PDT)

wii89
30-07-2013, 10:46
Mark,

I have a domain already allocated on my order form ks32xxxx.kimsufi.com (order number 21469710)why is it still not been delivered?

can you please check order number 21513969.

Thanks

marks
30-07-2013, 10:38
yes, we're trying to do our best to catch up with all the orders received, and a conservative estimate would say later on this week or early next to clear the backlog.

apologies for the delays.

About the stocks on the website: yes, it's difficult to show exactly how many servers are available through different datacentres and different delivery times. That tries to show the server being delivered for that model within the days, but it's true that with these supply delays, it's difficult to provide more accurate info.

Till yesterday, the availability was "n/a", but now that we've started delivering, we try to give more information to reflect that.

alex
30-07-2013, 10:23
I just was told on phone that the order can be processed at the end of the week or beginning of the next week.

rickyday
30-07-2013, 10:18
Quote Originally Posted by alex
Could someone tell me why we do have wait for our orders, if the servers are in stock, see attached image as it shows that you do have the stock of servers??

You have to wait for you order as there is unusually high demand Alex for these new servers, this was stated in relevant threads regarding the new server range many times.

Take the website with a pinch of salt, that is nowhere near a true reflection or realtime.

I wouldn't argue about it, it has been a subject for many many threads in the past on the forums and years later still hasn't changed so doubt it will anytime soon

You are correct though the inventory information on the website is about as much use as a chocolate teapot and could do with improving! instead of putting more manpower into the website though, OVH are choosing to divert more manpower into deployment of these new servers, I am sure you will agree their time is much better spent there.

Bare with them Alex, OVH are a fabulous company and are worth waiting for!

alex
30-07-2013, 10:17
Quote Originally Posted by raxxeh
Well a few more people who have ordered on the 28th, 29th have got mSP's while those of us on the 25th are still waiting.

Apparently.
The same issue here.

wii89
30-07-2013, 10:17
we are all waiting for servers, looks like demand has outstrip what they expected

raxxeh
30-07-2013, 10:12
Quote Originally Posted by alex
Could someone tell me why we do have wait for our orders, if the servers are in stock, see attached image as it shows that you do have the stock of servers??
Well a few more people who have ordered on the 28th, 29th have got mSP's while those of us on the 25th are still waiting.

Apparently.

alex
30-07-2013, 10:04
Could someone tell me why we do have wait for our orders, if the servers are in stock, see attached image as it shows that you do have the stock of servers??


rickyday
29-07-2013, 23:12
Quote Originally Posted by alex
Have you got any vacancies in UK office? as I can much better than the operator who picked up the phone.
Quote Originally Posted by macole111
God help us!

Just joking Alex!

Spelling is very important though, so we aren't off to a great start!

JakeMS
29-07-2013, 22:50
OVH did state that the servers would not be deployed until this week, my guess is they are racking them, powering up and the automated system is picking them up from there and processing orders as it would.

When I ordered my servers, both of them were with me within an hour (non-KS ones though)

I'll be holding back until ovh catch up with themselves before placing an order for one of those KS's :-).

raxxeh
29-07-2013, 22:50
Quote Originally Posted by HostRange
What server did they order? Also what location.
mini sp, rbx.

HostRange
29-07-2013, 22:44
Quote Originally Posted by raxxeh
Order no: 21493xxx
Payment Received: Sat, 27 Jul 2013 10:41:26 -0700 (PDT)
Installation completed: Sun, 28 Jul 2013 08:39:09 -0700

Found this posted on a public forum, many thousands of orders after mine, and several days after my payment (and others here too)

Can you confirm why these servers aren't being delivered first come first serve?
What server did they order? Also what location.

Thelen
29-07-2013, 22:44
does suck a little the orders aren't being delivered in order, but boo hoo, if you want 1hr servers go pay 5x as much at softlayer or rackspace or something. you can't have all of cheap reliable awesome support 100% uptime 100% delivered on time, some of those have to be sacrificed for the others...

macole111
29-07-2013, 22:42
Quote Originally Posted by alex
Have you got any vacancies in UK office? as I can much better than the operator who picked up the phone.
http://www.ovh.com/jobs/uk.xml?id=Te...tAdvisor&lg=gb

-macole111

MattGarner
29-07-2013, 21:51
Quote Originally Posted by Neil
Hi

We have had very high demand for the Kimsufi and OVH SP Servers, so they are out of stock at the moment and will be all be delivered over the coming days. I cannot give an exact eta but if you want me to check your orders are okay (no payment issues for example) then you can place your order numbers here.
Just want to make sure, It should be okay but order number is: 21467978

alex
29-07-2013, 21:43
Quote Originally Posted by raxxeh
Can you confirm why these servers aren't being delivered first come first serve?
I don't think so, I phone them up today and the guy in UK branch - didn't know anything, I simply stated thank for the answer of phone as nothing new he stated - pointless phone call.

Have you got any vacancies in UK office? as I can much better than the operator who picked up the phone.

rizuk
29-07-2013, 21:30
wow thats bad

when are ovh getting stock anytime soon

raxxeh
29-07-2013, 21:14
Order no: 21493xxx
Payment Received: Sat, 27 Jul 2013 10:41:26 -0700 (PDT)
Installation completed: Sun, 28 Jul 2013 08:39:09 -0700

Found this posted on a public forum, many thousands of orders after mine, and several days after my payment (and others here too)

Can you confirm why these servers aren't being delivered first come first serve?

Neil
29-07-2013, 17:48
Quote Originally Posted by raxxeh
Odd. I've sent the email. Should come through shortly.
Done and replied.

raxxeh
29-07-2013, 17:07
Quote Originally Posted by Neil
Strange it is enabled, send an email customersupport@ovh.co.uk with my name in the subject.
Odd. I've sent the email. Should come through shortly.

Neil
29-07-2013, 17:03
Quote Originally Posted by raxxeh
Neil;

I can't PM you (or reply to it), you need to enable it under options > enable private messages
Strange it is enabled, send an email customersupport@ovh.co.uk with my name in the subject.

raxxeh
29-07-2013, 16:58
Neil;

I can't PM you (or reply to it), you need to enable it under options > enable private messages

jonlewi5
29-07-2013, 16:48
Quote Originally Posted by Neil
It does look that way with the demand we have had
What kinda of figures have you got? How many orders are you looking at so far?

raxxeh
29-07-2013, 16:41
Neil has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

If you are trying to send this message to multiple recipients, remove Neil from the recipient list and send the message again.

Neil
29-07-2013, 16:36
Quote Originally Posted by raxxeh
He's actually just gone to sleep about an hour ago.

is there a way I can pm you the IP of the server?
Go on then, I am very curious about this,

Quote Originally Posted by bloodkil
Neil, how many days are we looking at to get my order done do you think, and how quickly are they provisioning them, and are they already provisioning servers now?
1 - 10 Days for Kimsufi orders, so most likely later this week/early next week.

Quote Originally Posted by jonlewi5
hahah poor neil, your going to be looking at orders for the next few weeks by the looks of it!
It does look that way with the demand we have had

jonlewi5
29-07-2013, 16:27
hahah poor neil, your going to be looking at orders for the next few weeks by the looks of it!

bloodkil
29-07-2013, 16:18
Neil, how many days are we looking at to get my order done do you think, and how quickly are they provisioning them, and are they already provisioning servers now?

raxxeh
29-07-2013, 16:10
Quote Originally Posted by Neil
The oldest are deliver first, if you provide me the order numbers of the other people I can confirm it.
He's actually just gone to sleep about an hour ago.

is there a way I can pm you the IP of the server?

Neil
29-07-2013, 16:03
Quote Originally Posted by rizuk
order number 21464646
OK

Quote Originally Posted by ancilenet
Totally agree RikT - All my plans are also pushed back while waiting on the provisioning of our miniSP also :-/

Ordered at 6pm on the 25th. Order number 21468356
OK


Quote Originally Posted by bloodkil
Give a check on 21486295 please Neil
OK

Quote Originally Posted by tinlizzy
We confirm the receipt of your payment corresponding to
order number 21497959

Can you please advise the expected set up of this order and if my payment starts from the order date or the setup date? Obviously if there is going to be a delay setting it up I am not going to be happy paying for service which I dont have access to

Thank you your prompt reply would be appreciated.

Liz
OK

Quote Originally Posted by raxxeh
It anoys me more that it's not first come first serve.

I know a couple of people who got mSP's in roubaix after two days, yet I have a an order number of 21460404 (Your order was paid on 25/07/2013 a 04:46:04 - Your order is in progress) and I'm still waiting.

It would be great if you know, the people who paid first..got theirs first.
The oldest are deliver first, if you provide me the order numbers of the other people I can confirm it.

raxxeh
29-07-2013, 15:59
It anoys me more that it's not first come first serve.

I know a couple of people who got mSP's in roubaix after two days, yet I have a an order number of 21460404 (Your order was paid on 25/07/2013 a 04:46:04 - Your order is in progress) and I'm still waiting.

It would be great if you know, the people who paid first..got theirs first.

Paul0130
29-07-2013, 15:49
It annoys me that they put 24 hour setup on the site, I order and wait over 4 days! lmao

K.Kode
29-07-2013, 15:46
I expect to see an explosion in a paint factory type weather map over the next few weeks
http://weathermap.ovh.net/gravelines

LawsHosting
29-07-2013, 15:33
Wow, just wow... Out of stock? KS or mSP, or both!

That's what you get for offering a server (I mean the Kimi's) for peanuts, it's hard to deliver your service when everyone is thinking, "3 for a server? That's nuts, let me at one".

As many people on WHT complain about..... is the cheapness of a service, it has to be too good to be true...

elcct
29-07-2013, 14:53
It starts from the date you get access details to your server

tinlizzy
29-07-2013, 14:33
We confirm the receipt of your payment corresponding to
order number 21497959

Can you please advise the expected set up of this order and if my payment starts from the order date or the setup date? Obviously if there is going to be a delay setting it up I am not going to be happy paying for service which I dont have access to

Thank you your prompt reply would be appreciated.

Liz

bloodkil
29-07-2013, 14:29
Give a check on 21486295 please Neil

rizuk
29-07-2013, 14:20
Quote Originally Posted by elcct
Yes, that ETA on the site is pointless. I once ordered a server that had 24h delivery, but got it after about a month - at least they have refunded it, but then i was out of money i could spend on a server elsewhere.
no way am i going to wait a month sod that

K.Kode
29-07-2013, 14:18
Delivered.

xendatious
29-07-2013, 14:12
Also waiting. Thankfully my current server won't expire for a couple of weeks, so I can afford to wait abit.

Is the billing period going to be from the day we ordered or the day the server gets delivered?

alex
29-07-2013, 14:05
Quote Originally Posted by ancilenet
Totally agree RikT - All my plans are also pushed back while waiting on the provisioning of our miniSP also :-/

Ordered at 6pm on the 25th.
I ordered at 10AM on 25th still waiting, currently I have one outstanding project is already delay by 3 days, does OVH will pay the losses? as it's their fault that the can't deliver service as it was stated 72 hours!!! if you can't deliver service clearly state on the website as I mentioned above: "don't bother to order anything, we don't know and don't want to know when and where we get the stock"

elcct
29-07-2013, 13:39
Yes, that ETA on the site is pointless. I once ordered a server that had 24h delivery, but got it after about a month - at least they have refunded it, but then i was out of money i could spend on a server elsewhere.

ancilenet
29-07-2013, 12:55
Totally agree RikT - All my plans are also pushed back while waiting on the provisioning of our miniSP also :-/

Ordered at 6pm on the 25th. Order number 21468356

RikT
29-07-2013, 12:48
I dont normally moan about the srvice but I do think this is wrong as it puts people on the back foot and also unable to plan when its states 72hours you expect it to be delivered in that time frame so you can at least ensure that if you have to move data then you can provision that time and keep an existing server running if needed this has kinda made a mess of any planning I had in place and forced me to backup the old server to a local backup which btw is going to take forever and a day to get onto new server when it eventually gets delivered sometime this millenium maybe!!

alex
29-07-2013, 12:31
Quote Originally Posted by Neil
Hi

We have had very high demand for the Kimsufi and OVH SP Servers, so they are out of stock at the moment and will be all be delivered over the coming days. I cannot give an exact eta but if you want me to check your orders are okay (no payment issues for example) then you can place your order numbers here.
but sure if you state the ETA on website you need fulfil it, otherwise you need to modify your website stating "don't bother to order, we don't know when and where we get the stock" as currently you are misleading the sale.

rizuk
29-07-2013, 11:57
order number 21464646

Neil
29-07-2013, 11:51
Hi

We have had very high demand for the Kimsufi and OVH SP Servers, so they are out of stock at the moment and will be all be delivered over the coming days. I cannot give an exact eta but if you want me to check your orders are okay (no payment issues for example) then you can place your order numbers here.

jonlewi5
29-07-2013, 11:30
Quote Originally Posted by RikT
Well tbh they should remove the 24/72hours thing from site if they cannot deliver in that time
Thats been mentioned quite a few times on here tbh. Personally i do think its a good idea to remove it.

RikT
29-07-2013, 11:19
Quote Originally Posted by wii89
we are all in the same boat, we just have to wait... They will only bill us once we have the server...

Servers should be starting to be delivered sometime this week
Well tbh they should remove the 24/72hours thing from site if they cannot deliver in that time

wii89
29-07-2013, 11:11
we are all in the same boat, we just have to wait... They will only bill us once we have the server...

Servers should be starting to be delivered sometime this week

rizuk
29-07-2013, 10:31
I'm in the same boat Your order was paid on 25/07/2013 a 12:43:32 - Your order is in progress

Guess a few more days wont hurt.

alex
29-07-2013, 10:31
Quote Originally Posted by RikT
when I placed my order it was saying 72 hours was the max wait for deployment I place the order on thursday morning and paid for it and I am still waiting 4 days later in my manager on orders in progress is
Your order was paid on 25/07/2013 a 10:48:44 - Your order is in progress

any idea when this will be provisioned as I ordered in good faith plus teh server i had has expired now so now without webserver or ftp server.
my nic is rt3910-ovh
order no. is 21463191
Regards
Rik
I have the same issue I ordered more than 72 hours - I know that the issue can be the Saturday and Sunday are not business hours, but this excuse is not for hosting industry - only for social and government workers!!!!!

RikT
29-07-2013, 10:24
when I placed my order it was saying 72 hours was the max wait for deployment I place the order on thursday morning and paid for it and I am still waiting 4 days later in my manager on orders in progress is
Your order was paid on 25/07/2013 a 10:48:44 - Your order is in progress

any idea when this will be provisioned as I ordered in good faith plus teh server i had has expired now so now without webserver or ftp server.
my nic is rt3910-ovh
order no. is 21463191
Regards
Rik