sales/support line engaged??
Engineers from our providers have repaired the line and now we're back online. Lines should be ok now, finally.
we're monitoring the lines for a few days to make sure that everything is back to normal.
If that was my provider I would be kicking up some steam by now
fault was come back and the lines for the support are down again.
Contacting our provider again.
Apologies for the inconvenience
Mark1978
05-08-2013, 14:30
Originally Posted by
LawsHosting
We had a Master 128!
LawsHosting
05-08-2013, 14:20
When I was last in a school, I only saw BBC Micro's! (
http://en.wikipedia.org/wiki/BBC_Micro )
macole111
05-08-2013, 13:48
Originally Posted by
thephoton
You say that.. make sure they're in the right holes too! I work in a school and the kids love swapping the audio cables over - takes the staff ages to figure it out / most give up and call support(!)
I have worked in a school, of course the machines are too old to auto detect if it is a mic or a speaker!
-macole111
ok, now the lines are open, though still monitoring to make sure they are completely stable now.
thephoton
05-08-2013, 12:27
Originally Posted by
JakeMS
Classic!
Additionally, be sure to check that all plugs and cables are connected properly .
You say that.. make sure they're in the right holes too! I work in a school and the kids love swapping the audio cables over - takes the staff ages to figure it out / most give up and call support(!)
Originally Posted by
gregoryfenton
Have you tried turning it off and on again?
Classic!
Additionally, be sure to check that all plugs and cables are connected properly .
macole111
05-08-2013, 10:30
Good old BT I expect, although I would have thought that OVH would have used their own VOIP service (before they got rid of it).
-macole111
gregoryfenton
05-08-2013, 10:27
Have you tried turning it off and on again?
Paul0130
05-08-2013, 09:59
It's a typical situation lol
Still working on the problems. Engineers are on site to troubleshoot the issue. We expect to be able to be back online later on today.
we have received, logically, many calls about the orders. But it didn't reach the point of a DDoS attack to our phone system
LawsHosting
02-08-2013, 13:47
Originally Posted by
marks
Telephone support will be completely closed for now, till we can have the lines fixed.
Wow, have you had that many "complaints" that it broke the system!
Telephone support will be completely closed for now, till we can have the lines fixed.
Email support is working as usual, and we'll try to speed up the replies to you to compensate for the unavailability of the telephone support.
there are some calls that get through, but there are still some quality problems.
It's a fault on the lines from the providers (to the UK office) , so they'are looking into it
Originally Posted by
marks
Too many irate customers wanting their KS?
chostwales
01-08-2013, 15:45
Been trying to get through for over 2 hours now.... having issues?
Just engaged.
