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megaukhost
13-08-2013, 19:10
9 and counting as I dont get a response via email, twitter and a useless frenchman at the end of the phone.

Jasgriff
13-08-2013, 18:59
Quote Originally Posted by cartwright118
Yeah sure, because 9 threads is acceptable for the same related topic. They are just busy and spamming the forum loads of times with the same related topic is likely just to p!ss people off. Doubt you will get a reply any quicker by posting loads of new threads.



I doubt that very much, but I guess he's getting crap off everyone!
8 would have been ok but 9 is one to many

The actual responses back are not much use either way as if the money has gone out of the bank we know 'its in progress' and we read the poorly translated twitter messages before they get posted in here by them anyway.

cartwright118
13-08-2013, 18:47
Quote Originally Posted by Jasgriff
To be fair he has been calm about it until today we all have our tipping points and there seem to be more and more people reaching them each day.
Yeah sure, because 9 threads is acceptable for the same related topic. They are just busy and spamming the forum loads of times with the same related topic is likely just to p!ss people off. Doubt you will get a reply any quicker by posting loads of new threads.

Quote Originally Posted by megaukhost
According to the Frenchmen on the phone am the only pissed off customer lol. Really find that hard to believe people with servers are probs happy thats about it.
I doubt that very much, but I guess he's getting crap off everyone!

megaukhost
13-08-2013, 18:45
According to the Frenchmen on the phone am the only pissed off customer lol. Really find that hard to believe people with servers are probs happy thats about it.

Jasgriff
13-08-2013, 18:43
Quote Originally Posted by cartwright118
I don't think you have made enough threads in the forum relating to the same thing. Maybe you should make a few more? They might reply then...faster?
To be fair he has been calm about it until today we all have our tipping points and there seem to be more and more people reaching them each day.

You could message oles tonight he seems to be the only one who can look at orders properly

megaukhost
13-08-2013, 18:37
Its what you have to do init? because they only seem to be bothered about kimsufi orders as that's all their replying to.

cartwright118
13-08-2013, 18:32
Quote Originally Posted by megaukhost
unlike OVH I told my customers the truth telling them it be ready when I receive the server so I am not really in a rush. I just think its bad I paid by card the money went out of my account instantly knowing they had no hardware in stock (and it was stating 24 hour delivery time).

What frustrates me is being lied to and they don't even have the balls to say sorry. I want RBX originally but selected SBG cause it said 24 hour delivery time so their misleading selling tactics has had an effect on my decisions.

I was happy today as I was expecting it today but then I just get told the Oles is blowing smoke up my ass. Its really not good enough

Your a OVH customer already so you know not to order yet. What about them poor customers that are new and ordered and thought it be 24 hours.
I don't think you have made enough threads in the forum relating to the same thing. Maybe you should make a few more? They might reply then...faster?

megaukhost
13-08-2013, 18:26
unlike OVH I told my customers the truth telling them it be ready when I receive the server so I am not really in a rush. I just think its bad I paid by card the money went out of my account instantly knowing they had no hardware in stock (and it was stating 24 hour delivery time).

What frustrates me is being lied to and they don't even have the balls to say sorry. I want RBX originally but selected SBG cause it said 24 hour delivery time so their misleading selling tactics has had an effect on my decisions.

I was happy today as I was expecting it today but then I just get told the Oles is blowing smoke up my ass. Its really not good enough

Your a OVH customer already so you know not to order yet. What about them poor customers that are new and ordered and thought it be 24 hours.

cartwright118
13-08-2013, 18:18
Quote Originally Posted by megaukhost
but wait for how long all kimsufis are getting out but they wont say **** all about the mSPs in SBG just misleading you why should the 2nd biggest provider get away with it??
I completely understand your frustration. I seriously think they have just bitten off more than they can chew. Huge demand and they just can't cope and customer service has kinda gone out of the window due to too much pressure. Different members of staff saying different things, probably break down in communication on their behalf. To be honest this is a first that I've seen, usually it's great. I would just hold in a bit longer. I want to order a mSP but I'll wait for a good while before I even put the order in. Are you in some sort of rush for it?

If I'm honest, I think you'll be wasting your time with trading standards. Doubt they'll take any notice of twitter comments and twitter communication. Website now states '* Availability' delivery time 72 hours. Then * is "* : Availability subject to validation of your order and within the limits of available stocks."

The * is covering their own backs...

megaukhost
13-08-2013, 18:08
but wait for how long all kimsufis are getting out but they wont say **** all about the mSPs in SBG just misleading you why should the 2nd biggest provider get away with it??

cartwright118
13-08-2013, 18:07
Quote Originally Posted by megaukhost
http://forum.ovh.co.uk/showthread.php?t=6957 I am so tempted to call up trading standards even known there offering me a refund they are still misleading on times so people don't take the refund as long as the server.
Good luck with that my friend. Personally, that's overkill. If they are offering you a refund and you are that bothered you might as well go for it. Doubt you will get a better deal anywhere else, I would just wait - like I did.

megaukhost
13-08-2013, 18:05
http://forum.ovh.co.uk/showthread.php?t=6957 I am so tempted to call up trading standards even known there offering me a refund they are still misleading on times so people don't take the refund as it takes just as long as the server.

cartwright118
13-08-2013, 17:59
Quote Originally Posted by megaukhost
I am tempted to call them up and not settle til I get an explanation of why I been lied to.
I hope you can speak French

Jasgriff
13-08-2013, 17:53
Quote Originally Posted by megaukhost
Its so frustrating as I love OVH give u great hardware on a great network but lack so much respect to there customers lieing all the time.

Could be a French thing I guess. I am tempted to call them up and not settle til I get an explanation of why I been lied to.
I wouldn't because you may just end up betting even more frustrated. I honestly don't think that they will say anything that will put your mind at rest.

megaukhost
13-08-2013, 17:37
Its so frustrating as I love OVH give u great hardware on a great network but lack so much respect to there customers lieing all the time.

Could be a French thing I guess. I am tempted to call them up and not settle til I get an explanation of why I been lied to.

Jasgriff
13-08-2013, 17:35
I know what you mean but try not to let it get the better of you

megaukhost
13-08-2013, 17:25
It has really done my head in why the **** lie to me?? The owner of OVH lied to me as well as there website am going bloody green at the moment.

Jasgriff
13-08-2013, 17:22
I wish I never suggested that you called them up because it seems like the information they have given you has really done your head in.

megaukhost
13-08-2013, 17:18
u notice there answering kimsufi questions not professional server questions really frustrates me.

wii89
13-08-2013, 16:24
lol no wonder they have a massive backlog of email/tickets and forum messages

megaukhost
13-08-2013, 16:20
Lol no wonder its taking them time to reply on twitter lol

Jasgriff
13-08-2013, 15:53

Neil and S0phie enjoy a short break before getting back to work.

megaukhost
13-08-2013, 15:44
Quote Originally Posted by trapper
with the pressure we are giving them i don't think 1 pint is going to do it...

~trap
lmfao

Trapper
13-08-2013, 15:42
Quote Originally Posted by Jasgriff
I wonder if they all go for a drink after work? wouldn't it be interesting if one of them went to the bar and bought a pint for 3 only to be told that they didn't order enough beer but they are hoping to have a delivery in the near future.

It's all light hearted
With the pressure we are giving them I don't think 1 pint is going to do it...

~Trap

Jasgriff
13-08-2013, 15:12
Agreed,

If you order a professional server you should expect to get it as promised or at least be properly updated on whats going on.

Kimi's used to have support according to one of the other threads on here. The support has been removed to bring down the price which is fair enough. You need to have a server to need support anyway ha

megaukhost
13-08-2013, 14:20
I been using OVH from beginning of last year and I was always under the impression kimsufi was so cheap as it always came with no support only level 1 incidents. Your not losing a lot as I got a professional server and they cannot give a ETA to them. At least kimsufi users getting there servers quicker I know someone ordered on the 29th and still haven't got there mSP.

You cannot really complain about getting no support for a 3 server however I do agree that you should still be able to ring up about billing as its there choice not to say nothing on the website about the backlog.

Jasgriff
13-08-2013, 12:13
Quote Originally Posted by cartwright118
It is a very fair comment, I just wasn't sure what you were saying. Knowing that now kimsufi is forum support only they probably need to pay more attention to it and spend more time answering questions and support relating to it more often.

However, as TZ-OVH said I think they're doing so much and the forum is the last on the list. It seems few people doing a lot of work. If kimsufi support stays as forum only, I think they need more staff

They may have shot themselves in the foot with offering the really cheap server. More support requests so I guess that's why they have said forum only.
The offer that OVH have come up with is fantastic and I definitely scored an own goal by limiting how many they sold and waiting so long before they closed the doors. It has just meant that there are more people feeling a bit frustrated by whats going on.

I think we still have to remember that I am sure that plan would be that by getting us on board with the Kimi's we will learn to love OVH and order professional use servers once we are done testing. However it even seems that people purchasing 40 a month servers are coming across a few issues.

I don't think they need more staff as the questions that people are asking are not really technical they are just people asking how long they have to wait. The answer to everyone is the same 'your order is fine' rather than 'we are up to orders that were taken on the 27th and we hope to have these completed within the next 7 days'. That would probably stop the majority of questions as we would have some idea of whats going on.

I think they are doing what they can with the information that they are given.

I wonder if they all go for a drink after work? wouldn't it be interesting if one of them went to the bar and bought a pint for 3 only to be told that they didn't order enough beer but they are hoping to have a delivery in the near future.

It's all light hearted

cartwright118
13-08-2013, 11:52
It is a very fair comment, I just wasn't sure what you were saying. Knowing that now kimsufi is forum support only they probably need to pay more attention to it and spend more time answering questions and support relating to it more often.

However, as TZ-OVH said I think they're doing so much and the forum is the last on the list. It seems few people doing a lot of work. If kimsufi support stays as forum only, I think they need more staff

They may have shot themselves in the foot with offering the really cheap server. More support requests so I guess that's why they have said forum only. I can also see how they need to prioritise the 'OVH' service customers, because if you are paying 200+ a month for a server you would want priority over someone paying 2.49.

Jasgriff
13-08-2013, 11:43
Quote Originally Posted by cartwright118
I don't quite understand you, are you getting at that all OVH support have done is come, answered "3/4" posts and gone off?
It was a light hearted comment based on the fact that OVH don't work weekends so there was a build up of questions over 3 days from many users and it seemed that only 3 or 4 of the questions had a response (not necessarily and answer)

jadrake
13-08-2013, 11:18
Although, if they're *not* replying to email requests and *not* answering the phone for technical queries, and *are* directing all customers to the forum ...

Tz-OVH
13-08-2013, 11:16
Quote Originally Posted by cartwright118
I don't quite understand you, are you getting at that all OVH support have done is come, answered "3/4" posts and gone off?
It certainly feels that way, but "OVH Support" for the countries here are mostly a crew of what appears to be 3-4 people doing lots of things...so can't blame them for putting the forum last on their list.

jadrake
13-08-2013, 11:16
Yep. I think that's what he's implying. Looking at the evidence, I think it's a fair comment!

cartwright118
13-08-2013, 10:54
I don't quite understand you, are you getting at that all OVH support have done is come, answered "3/4" posts and gone off?

Jasgriff
12-08-2013, 21:05
Well it seems that Sophie has been on and answered 3 or 4 posts.

Well worth looking on the forum all day at least everyone knows where they stand now