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Support Not Helpful At All


Allot
12-03-2008, 18:40
Quote Originally Posted by M101
Well you did say that it was a router issue in the end, and still wouldnt replace it.

I can confirm for you that the after the router was thoroughly tested, no problems were found with it or the server.

Allot

M101
12-03-2008, 18:07
Well you did say that it was a router issue in the end, and still wouldnt replace it.

Allot
12-03-2008, 13:31
Quote Originally Posted by M101
Never got resolved, have had to request a refund as they wouldnt even give me a replacement box.
Having carried out a full hardware check on your server and checked the network connections linking to it, there were no issues found. We would only be able to replace the server if our thorough tests detected a problem.

Allot

M101
11-03-2008, 18:19
Never got resolved, have had to request a refund as they wouldnt even give me a replacement box.

Marco
10-03-2008, 11:19
Hello,

I'll make an hardware diagnosis intervention on the motherboard and on the NIC and anything else you want to check for you, but I'll need you to tell me when to do that, as the server will be down by that time. You can just answer to the email sent on customer support for telling me precisely what are your needs.

fozl
10-03-2008, 10:53
I'll have a look at it.

M101
09-03-2008, 19:24
OLES and Sophie are around,

OVH.Customer
09-03-2008, 19:22
Quote Originally Posted by M101
Can someone get back to me
Don't forget it's a Sunday and I think somebody said before that people in France do not work on a Sunday. Having said that though Oles is usually around on a Sunday so just give him some time.

M101
09-03-2008, 19:17
Can someone get back to me

M101
09-03-2008, 13:28
ns24821.ovh.net

thanks

oles@ovh.net
09-03-2008, 02:04
M101 a écrit:
>
> Hi,
>
> I can only sing OVH's praises for the speed of there network, but for
> the past week ive had this server it dies atleast 5-10 times a day doing
> silly tasks like logging on and download windows updates. Infact


server's name ?


M101
09-03-2008, 01:43
OLES please help !:-)

M101
08-03-2008, 15:01
Yeh but they close at weekends which is pretty useless for support issues. Thats what im saying event logs show nothing, I am MCP Certifed in 70-290 Managing and Maintaing a Windows 2003 Server. (What a mouthful) And they seem to be taking me for a mug.

OVH.Customer
08-03-2008, 14:12
Quote Originally Posted by M101
Created a ticket, there support system is so old, its also in french, and half the time i get french responses.
You must be doing something wrong then because although the automated reply is in French if you click the link in the email you receive then you'll be able to view the reply to your support request. It is on the French website but a new support system is being developed for the UK website and Sophie said that it should be available by the end of this month.

If you go through the event logs on your server you may be able to find what is causing the problems.

Quote Originally Posted by Nettus
you get a reply from thier email address on thier website?

Ive emailed it a few times in the past but no such luck!
In their defence they've always replied to my emails and usually quite quickly. Don't forget you can also speak to somebody at OVH on the phone and they're based in the UK.

M101
08-03-2008, 13:50
Created a ticket, there support system is so old, its also in french, and half the time i get french responses.

Nettus
08-03-2008, 12:09
you get a reply from thier email address on thier website?

Ive emailed it a few times in the past but no such luck!

M101
08-03-2008, 11:13
Hi,

I can only sing OVH's praises for the speed of there network, but for the past week ive had this server it dies atleast 5-10 times a day doing silly tasks like logging on and download windows updates. Infact anything you do with it it dies, have done a OS reload still not fixed. Support keep asking for proof its there hardware thats at fault, well surely they should be investigating this for me?

Regards,


Jamie
jb3749-ovh