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mSP - When did you guys order


Tz-OVH
05-09-2013, 13:59
A friend picked GRA and got his server within a day, so hope you get yours quickly too. I think its not an automated email because they're probably holding onto stock of ready servers before sending out the email.

rickyday
05-09-2013, 13:38
Quote Originally Posted by cascada
Ok, I just did that, confirmed that I want to be moved to GRA. Other option was to cancel my order. Hope for best
Good luck fingers crossed!

Just to add the servers are delivered from the time your payment was taken, not the order date.

cascada
05-09-2013, 13:37
Quote Originally Posted by rickyday
You need to inform them you want to change to GRA datacentre, you should receive an email explaining how do this.

From that wording doesn't look like its happening automatically, they will be giving you the option to change shortly, if you haven't received the email already.

Please don't get your hopes up - if you ordered on the 19th you wont be getting your server yet.
Ok, I just did that, confirmed that I want to be moved to GRA. Other option was to cancel my order. Hope for best

rickyday
05-09-2013, 13:21
Quote Originally Posted by cascada
I ordered 19 August.

Now, today I got this message:
Unfortunately we're no longer able to deliver new servers at present
in SBG. This is why we're suggesting that you change
change which datacentre it is hosted in: instead of SBG
we are offering you GRA, which is still in France.
By changing the datacentre of delivery, you will keep your position
in the order queue, and you will receive delivery very soon.
...

This means they are finally preparing my server? Don't want to hope too much...
You need to inform them you want to change to GRA datacentre, you should receive an email explaining how do this.

From that wording doesn't look like its happening automatically, they will be giving you the option to change shortly, if you haven't received the email already.

Please don't get your hopes up - if you ordered on the 19th you wont be getting your server yet.

cascada
05-09-2013, 13:14
I ordered 19 August.

Now, today I got this message:
Unfortunately we're no longer able to deliver new servers at present
in SBG. This is why we're suggesting that you change
change which datacentre it is hosted in: instead of SBG
we are offering you GRA, which is still in France.
By changing the datacentre of delivery, you will keep your position
in the order queue, and you will receive delivery very soon.
...

This means they are finally preparing my server? Don't want to hope too much...

MrAbz
04-09-2013, 12:39
Quote Originally Posted by arcadia171e
640 k download from an OVH based server? joke much?
Welcome to my world

UPDATE: Just heard back from Neil, it's been opened as an Incident Ticket, arcadia171e I'd email/post incident ticket through the support system ASAP.

arcadia171e
04-09-2013, 12:34
HTTP request sent, awaiting response... 200 OK
Length: 10485760 (10M) [application/octet-stream]
Saving to: `10Mio.dat'

100%[======================================>] 10,485,760 604K/s in 16s

2013-09-04 12:33:55 (621 KB/s) - `10Mio.dat' saved [10485760/10485760]


Speed: 100Mb/s
Duplex: Half


640 k download from an OVH - OVH based server? joke much?

MrAbz
04-09-2013, 12:32
What does ethtool eth0 produce?

arcadia171e
04-09-2013, 12:26
Just ran a test on speedtest.net to the best pinging server, 4 megaBITS second? NICE.

Proof.ovh wasnt much better

Download Speed: 9195 kbps (1149.4 KB/sec transfer rate)
Upload Speed: 20841 kbps (2605.1 KB/sec transfer rate)
Latency: 12 ms
Wed 04 Sep 2013 12:25:45 CEST

Should be at least 9,000 Kb/s

even on a 100 megabit connection, 100 / 8 should give you 12 MB/s...

MrAbz
04-09-2013, 12:21
Quote Originally Posted by arcadia171e
But its on 100mbs instead of 200
I'm currently in an exchange with Neil at the moment, fire off an email with some speedtests from proof.ovh.net:
Code:
wget http://ipv4.rbx.proof.ovh.net/files/10Mio.dat
and the output of:
Code:
ethtool eth0
Speed should read 1000Mbps, mine reads 100Mbps and is on Half Duplex. I'm awaiting a response atm from the speedtests I've sent.

HTH

Edit: I posted the 10Mio.dat as my speed is currently ~500kbps... on internal traffic, the 1Gio file would have taken 45-50mins at that speed.

Gomjaba
04-09-2013, 10:20
Quote Originally Posted by arcadia171e
Just got mine in GRA . sept 4.
Ordered on aug 6th, moved to GRA on 30th.
But its on 100mbs instead of 200
I was afraid they will f** this one up ...

arcadia171e
04-09-2013, 10:18
Just got mine in GRA . sept 4.
Ordered on aug 6th, moved to GRA on 30th.
But its on 100mbs instead of 200

total wait 29 days. I do not need that 200mbs yet, but i soon will, hope it doesnt take an age..

Leon
03-09-2013, 20:50
I ordered 14th August, changed to 100Mbit line when that choice arose, moved to GRA when it was offered and still nothing.

FrenchTart
03-09-2013, 20:15
Quote Originally Posted by village_i_diot
ordered mSP on 12th August, still waiting.

kept mine at RBX when offered the move to GRA as have a KS ordered at GRA and want two to be at different data centers and hoping that as a good number have opted to switch to GRA the queue at RBX will shorten drastically and speed up delivery.
I see you've posted on his Twitter feed too. Do you fancy spamming a link to the below post? Just in the vain hope that enough of us asking him might make him comment...

http://forum.ovh.co.uk/showthread.php?t=7248

village_i_diot
03-09-2013, 19:51
ordered mSP on 12th August, still waiting.

kept mine at RBX when offered the move to GRA as have a KS ordered at GRA and want two to be at different data centers and hoping that as a good number have opted to switch to GRA the queue at RBX will shorten drastically and speed up delivery.

Gomjaba
03-09-2013, 16:06
Well latest news says that all orders before the 26th August will be delivered this week.

I will cancel Monday if I don't have my details by Sunday .. Cheap or not, running out of patience ...

ghostyme
03-09-2013, 16:01
Same here, ordered on the 5th August, given the option to change to GRA on the 29th, and still nothing

Gomjaba
03-09-2013, 14:50
Nice, I switched from RBX to GRA and still nothing ...

pechspilz
03-09-2013, 13:19
Got mine as well in RBX2. I still think they have more network & staff capacity in Roubaix, that's why I went for RBX.

hooglecraft
03-09-2013, 12:25
ordered mine on 30th July delivered yesterday (2nd September) GRA Yes it took a long time way beyond the advertised 72 hour delivery but then I remember how much cheaper they are compared to anybody else I have seen. So all worth it in the end

Gomjaba
03-09-2013, 12:06
Swings and roundabouts ... They don't see the big picture though. When I was working for a hosting company, we had a small client paying 50 / month. Eventually he turned into a massive client paying 1.6M / annum ...

My point ? As a hosting company you should never judge customer on their monthly bill, they might just testing you.

Same for us - I rented the mSP to test service and connectivity ... I wish I could judge the latter, considering I am also waiting for a pretty damn long time now. As for the former ? I can only judge them by the forum posts and responses I received.

As for my business, I made my mind up that I won't be using them .. So their cheap mSP server cost them potentially a 12-15k business.

C'est la vie ... (not that Octave cares it seems).

arcadia171e
03-09-2013, 11:14
Haha god I'm starting to really lose it.
Ordered mSP, and paid, at RBX on 6/8 - its now 3/9 and STILL NOTHING..
So basically 29 days later , nothing.. 29 freaking days, that's a very interesting 72 hours there OVH.
Even moved it to GRA as they suggested, apparently to * speed it up*... yet i see people that ordered on the 5/8 getting there's in RBX?
What drug are your data centre and support team on? it must be rather effective at reducing IQ.

Extremely lucky that you are a cheap provider or id of just canceled it by now.

Balsca
02-09-2013, 21:36
Ordered mine on 31st July, Just got it on 2nd September, although no access details sent out so ill have to re-image it. Oh and its 100mbit at RBX2 hopefully they will upgrade it this year

Aaah found a second email in my spam, still re-imaging however

Freelance
02-09-2013, 21:33
Ordered msp @RBX on 05/08 and delivered on 28/08.

Glad it was worth the wait

alex
02-09-2013, 17:03
Quote Originally Posted by ezdub
From Oles Twitter#Ovh #mSP all orders in TODO before 2013-08-26 will be delivred this week. the remain next week. then 1H.

So guessing might get mine before Sunday.
new update state new:
https://twitter.com/olesovhcom/statu...90965517422592

#Ovh #mSP all orders in TODO before 2013-08-26 will be delivred this week. the remain next week. then 1H.
the next ones will be:
#Ovh #mSP all orders in TODO before 2013-08-26 will be delivered sometimes this month. the remain next month. then 1H.
after September

#Ovh #mSP all orders in TODO before 2013-08-26 will be delivered sometimes in December, but before 25th December - some present from OVH to all customers. the remain next year - some issues with some unknown supplies. then 1H.

andha
02-09-2013, 14:55
Quote Originally Posted by hooglecraft
well really it should be stating all orders made in July should be today at a push tomorrow

august 1st to 15th end of the week

post 16th will be next week
that would mean they actually do them in order though :P

hooglecraft
02-09-2013, 14:51
well really it should be stating all orders made in July should be today at a push tomorrow

august 1st to 15th end of the week

post 16th will be next week

Now those kind of delivery times I can live with and understand but when I see people ordering same server as me in same data center 2 weeks after me and having theirs delivered before me someone has to question the randomness of servers being deployed.

And lets be honest here every week the update has been will be delivered in 10 - 14 days since July so now they are saying today/tomorrow end of week/next week whats to say for the next 4 weeks they wont post the same update.

Well according to their update I should get my new server today/ tomorrow or 2 weeks from now just is not good etas in eyes I ordered on the 30th July I alligned my current server week by week as I was under the understanding twice now it would have been delivered according to their updates. And now they have removed my ability to alligning services due to abuse. (I am guessing the abuse was no one knew when there server was coming so they all alligned paying minimum so they didnt loose money is this really abuse ??)

Well my current server probably will expire today and I am not paying the 40 + to renew it if they think the server will be delivered today or tomorrow even if they said definately be delivered on friday all though their end of week is Sunday I still cant justify spending that money to rent the server for a week.

I wouldnt mind if they refunded what you didnt use so now it is a case of a waiting game I have explained to all my customers the situation and they are happy to have no server for a few days as they dont have to pay for it that way.

ezdub
02-09-2013, 14:50
From Oles Twitter#Ovh #mSP all orders in TODO before 2013-08-26 will be delivred this week. the remain next week. then 1H.

So guessing might get mine before Sunday.

alex
02-09-2013, 13:47
Quote Originally Posted by andha
oh joys, update this morning, 50% of servers today and the rest by the end of the week.

New update all servers before 26th August this week the rest next week and then after that 1 hour.
do you believe to this news? really all customers should hit back by file a chargebacks - this way the OVH will refund the server cost in full + will pay 15 - 25 fee for chargeback notification and learn the lesson how to run the business more efficient! if they get only 100,000 chargeback notifications it will be good kick in ass to fix the issue with orders and not charge the customers in advance, as normally should be done pre-authorisation of transaction only.

andha
02-09-2013, 13:23
it reminds me of the old windows Progress Bars (2 minutes remaining...3 minutes remaining....4 minutes remaining) :P

Gomjaba
02-09-2013, 13:22

andha
02-09-2013, 13:21
oh joys, update this morning, 50% of servers today and the rest by the end of the week.

New update all servers before 26th August this week the rest next week and then after that 1 hour.

andha
02-09-2013, 08:35
ill believe it when i see it aswell, even though ive been waiting a while, ive not been waiting aslong as some people, but i would hope by now im in the early 50%,

if there past order queuing is anything to go by though, there is no order to which they process the outstanding orders. so i guess its just hope the random order generator button they must use pulls up one of my orders :P

UnHoly
02-09-2013, 02:21
uffffffffffffffff, so I'll wait then

Dulayne
02-09-2013, 00:56
Quote Originally Posted by FrenchTart
I'll believe it when I see it sadly :/
Yeah I bet most of the people (like me) will be one of the "end of the week"

FrenchTart
02-09-2013, 00:07
Quote Originally Posted by ezdub
Oles ‏@olesovhcom 50m
50% of the mSP will be delivred tomorrow/tuesday. then the remain end of this week.

Just posted on twitter keeping fingers crossed
I'll believe it when I see it sadly :/

ezdub
01-09-2013, 23:51
Oles ‏@olesovhcom 50m
50% of the mSP will be delivred tomorrow/tuesday. then the remain end of this week.

Just posted on twitter keeping fingers crossed

arcadia171e
01-09-2013, 18:48
sigh of epic scale..

ezdub
31-08-2013, 23:37
Ordered on the 14/08 changed to GRA on the 30th

arcadia171e
31-08-2013, 21:39
Ordered : RBX on aug 6th.
Changed to GRA on 30th.
Still waiting.

stardustrider
31-08-2013, 19:40
23rd of August for me. Hopefully we'll all have our server deployed before this coming Friday!

FrenchTart
31-08-2013, 19:37
Quote Originally Posted by RogEnk
Mine has now been delivered.

Order 08/08. Switched to GRA on 29th, delivered today 31/08 @ 17:00
My original order was at RBX on the 7th. Cancelled and re-ordered at GRA based on the supposedly shorter queue (checked with support before I did this)...and now I'm back of all the queues combined I guess. Woo :S

RogEnk
31-08-2013, 18:23
Mine has now been delivered.

Order 08/08. Switched to GRA on 29th, delivered today 31/08 @ 17:00

hooglecraft
31-08-2013, 08:37
ordered literally just after midnight on 30th July

19th August I believe I opted for the 200 mbit connection as this was suppose to speed up delivery

29th August modified order from RBX to GRA and they have confirmed my order is in the queue for GRA

expecting probably at least 2 weeks wait due to the shear number they have done this too and the fact they seem to be delivering new orders first as to not scare away new customers

So currently closing down my server to a lot of disappointed members, because frankly it is just getting annoying trying to make arrangements to keep it open until new server arrives.

And the fact the price of renewing current server even if just for a few days, Will be stupid I can get a far superior server for less with new range

UnHoly
31-08-2013, 01:42
Quote Originally Posted by LinuxGam
gra?
In Roubaix, but I received e-mail yesterday for change to GRA, and I accepted, now waiting again

LinuxGam
30-08-2013, 23:11
Quote Originally Posted by Balsca
31st july msp at rbx. Still waiting
Whilst it's not our (The customers issue) I would take a risk and order at GRA and see what one comes first. If you cant take the risk with the cash, I am pretty sure a new order in GRA will be done before your RBX if you want to cancel that one first.

Balsca
30-08-2013, 23:04
31st july msp at rbx. Still waiting

LinuxGam
30-08-2013, 23:01
Quote Originally Posted by unholy
17/08 msp ssd and still waiting....
gra?

UnHoly
30-08-2013, 22:51
17/08 mSP SSD and still waiting....

LinuxGam
30-08-2013, 21:03
Quote Originally Posted by andha
Suppose it does double my chances of actually getting a server in the next 7 days
They actioned my refund in just over 24 hours, but think I requested on a weekend, so as soon as one come thru, ask for refund.

Also, looking at the routing, being as I am from the UK, i'd rather be in GRA.

andha
30-08-2013, 20:57
Suppose it does double my chances of actually getting a server in the next 7 days

LinuxGam
30-08-2013, 20:52
Quote Originally Posted by andha
I wish i knew how they were prioritising, theres a few people who ordered way after me who have received there orders already, im extremely tempted to see if i open a new order would i get it faster, but knowing my luck id get them both at the same time and wouldnt be able to cancel one of them
With the speed they are delivering I would def just do it!

If you are sickly unlucky, make sure you only pay for one month! I would say you are like a 10/1 shot of hitting both servers in same 24 hours! Especially with current delivery speeds!

andha
30-08-2013, 20:37
I wish i knew how they were prioritising, theres a few people who ordered way after me who have received there orders already, im extremely tempted to see if i open a new order would i get it faster, but knowing my luck id get them both at the same time and wouldnt be able to cancel one of them

RogEnk
30-08-2013, 20:03
Frustrating to put it mildly, especially when I read people are getting delivery today when they ordered on the 21/08 and delivered in GRA on 29th.

I ordered on 08/08 (and yes paid 3 months up front and money left my account) and am still waiting.

How on earth are they prioritising, is people make the most noise or is it just a lottery?

LinuxGam
30-08-2013, 19:19
Quote Originally Posted by andha
The order they are processing makes no sense. Longer you have waited the sooner you should get it. But that doesn't seem to be the case. It makes me wonder if I placed a new order would I get it before my original one
I had an RBX order from the 30th July until recently as got pissed off. Cancelled it and made a fresh order in GRA, just before they announced they may move orders to GRA anyway. I had the server in about 36 hours.

Maybe I was lucky, or maybe they took into account how long I'd waited at RBX.

However, I had been following the forums and just had a feeling a new order in GRA would be delivered before RBX.

andha
30-08-2013, 19:04
The order they are processing makes no sense. Longer you have waited the sooner you should get it. But that doesn't seem to be the case. It makes me wonder if I placed a new order would I get it before my original one

Dulayne
30-08-2013, 18:56
Quote Originally Posted by Wajdan
I placed on 9th AUG in GRA - still waiting.

Second order was placed on 21 AUG in GRA - received.

Support said I received second order early because 1st order was changed to 100M switch.
That sucks, I wish they did not suggest to change changing the server to 100mbit.

Wajdan
30-08-2013, 18:27
I placed on 9th AUG in GRA - still waiting.

Second order was placed on 21 AUG in GRA - received.

Support said I received second order early because 1st order was changed to 100M switch.

jtreal
30-08-2013, 18:15
Quote Originally Posted by andha
Thats the update everyone has,

I have also heard of people who ordered and paid after myself in the same Datacenter for the same server and have already received, so i dont know what kind of prioritisation of order deliveries they are doing but it seems a bit out of order if you ask me.
SSDs get delivered faster.

andha
30-08-2013, 17:49
Quote Originally Posted by Leon
I ordered on 14th August.

I gave OVH a call yesterday and I was told they are working to deliver all mSP servers within 6-8 days.
Thats the update everyone has,

I have also heard of people who ordered and paid after myself in the same Datacenter for the same server and have already received, so i dont know what kind of prioritisation of order deliveries they are doing but it seems a bit out of order if you ask me.

Leon
30-08-2013, 16:53
I ordered on 14th August.

I gave OVH a call yesterday and I was told they are working to deliver all mSP servers within 6-8 days.

Trapper
30-08-2013, 15:58
Quote Originally Posted by andha
It doesnt help that CS staff like Sophie apparently cannot see an order queue to see what kind of order they are being done in, so they cannot give an information decision.

All I myself require is a you are in position X out of Y and then you can estimate yourself when you may get your server. based on how much that X changes.
The problem here is two-fold.

They do not have the "reports" they can run to give that information, or any clear info from France/Oles.

The more information they give, the more people want. Just look at the spike in comments when they told us that the orders were being done in order of date paid, rather than date placed...

They (the UK staff) are between a rock and a hard place.

All we can do is give them a hard time, so they can do the same to the French.

Add to this the fact that "delivery of servers" is "lumpy" rather than "smooth", OVH in general do not stand a chance...

All you that are still waiting for mSP's are probably saying: "yeah Trapper, we can see you have been waiting 30 days for a KS2G". And I would happily see this delivered AFTER the mSP are back to 1H delivery. You must therefore expect that OVH will take the same approach on HG and EG, and put those ahead of the SP's...

I am not sure this is what they are doing, but it is a possibility.

~Trap

andha
30-08-2013, 14:17
It doesnt help that CS staff like Sophie apparently cannot see an order queue to see what kind of order they are being done in, so they cannot give an information decision.

All I myself require is a you are in position X out of Y and then you can estimate yourself when you may get your server. based on how much that X changes.

Dulayne
30-08-2013, 13:58
I ordered on the 10th of August. It is appalling that there is no daily updated on this. It takes little effort to spend 5 minutes a day to write a forum post or tweet. Even if it is to update people there has been no progress.

It also does not help when other customers say "there is little point asking" as it is moot and it does not change that we should be getting proper updates.

Once every other day forum posts do not cut it. Having a twitter feed where all we get are relayed messages by oles does not cut it. We want to know concrete information on what exactly is going on.

To be told by Neil that they are awaiting stock, when we've been told server backlogs should be cleared by a time and doesn't is terrible communication.

Once whatever the hell is going on is sorted out oles needs to sort out a better way of showing real info on server availability. It is horrible waiting 20 days and it must be even rougher for people waiting since the end of July.

I wonder if the usual suspects will rebuff what I say for making my opinions felt. I'll stick with ovh as I have little choice, just a shame that it seems that is the desired result.

Sorry if this is not a popular opinion but that's how it feels.

Gomjaba
30-08-2013, 09:55
Quote Originally Posted by jtreal
13/08/2013: 21929560 - GRA (mSP non-ssd) - Still waiting.
Same date / outcome (although order number is 13k higher than yours)

jtreal
29-08-2013, 23:17
13/08/2013: 21929560 - GRA (mSP non-ssd) - Still waiting.

cascada
29-08-2013, 19:39
13/08/2013 - RBX - Still waiting
19/08/2013 - SBG - Still waiting

alex
29-08-2013, 18:26
First order was logged on 25/07 in RBX, received 12/08, the second order was placed on 26/08 in GRA still waiting and I think it will takes longer than 10 days.

pechspilz
29-08-2013, 17:56
7/31 RBX not received

andha
29-08-2013, 15:55
Order date - Datacenter - Recieved or not would be a good list to get hold of :P

P.S

11/08/2013 - GRA - Still waiting

arcadia171e
29-08-2013, 14:12
aug 6th, and nope.

SamH
29-08-2013, 13:28
Hi,

Just wondering when people actually put their orders in, I placed mine back on the 30th July and I'm struggling to see how I'm so far back in the queue for a server. Has anyone ordered after me and received their server?

Update: Server was delivered today (02/09/2013), though it's auto negotiating to Half Duplex.. Waiting to hear back from OVH as to why.

Regards,
Sam