We are in the process of migrating this forum. A new space will be available soon. We are sorry for the inconvenience.

OVH's New Support Policies


vladinc
04-09-2013, 08:38
migh be delivered after your departure


makno
03-09-2013, 22:13
Quote Originally Posted by rickyday
You will get paid in Kimsufi servers, a lifetime supply of 2G servers is your reward!
By the look of things nowadays "lifetime" has taken a new meaning... migh be delivered after your departure

rickyday
03-09-2013, 22:07
Quote Originally Posted by Myatu
I think that was in part the reason for OVH to look into starting an OVH Partner Programme (which I've applied for btw, but not yet completed 100%).

It'll help them offload support, and instead of saying "Go ask in the forum", they could recommend someone or a company based on expertise.
You will get paid in Kimsufi servers, a lifetime supply of 2G servers is your reward!

macole111
03-09-2013, 21:56
I have also applied, but OVH haven't yet provided full info on the programme.

However I only ever need support from OVH for Hardware/network issues, never software. When I do I want to know that I'll be supported like I always have (older range Kimis as previous posters have said). The definitely should be an option to move additional IPs from old Kimis to new ones, even RIPE blocks, because I now have IPs that I can't move anyway apart from a really expensive mSP (relative) + Pro option.

OVH really needs to sort it's game out, old Kimis are a different ballpark than current 2Gs. Look after your customers and they'll look after you!

-macole111

makno
03-09-2013, 21:15
Quote Originally Posted by jonlewi5
Ahh crap, does that mean im going to have to pay you for your advice now!?
Well in Myatu's case it will be money well spent!

Myatu
03-09-2013, 21:08
Quote Originally Posted by jonlewi5
Ahh crap, does that mean im going to have to pay you for your advice now!?
Haha! Only if you ask me to fix your server at 3 am in the morning

jonlewi5
03-09-2013, 21:01
Quote Originally Posted by Myatu
I think that was in part the reason for OVH to look into starting an OVH Partner Programme (which I've applied for btw, but not yet completed 100%).

It'll help them offload support, and instead of saying "Go ask in the forum", they could recommend someone or a company based on expertise.
Ahh crap, does that mean im going to have to pay you for your advice now!?

Myatu
03-09-2013, 20:59
I think that was in part the reason for OVH to look into starting an OVH Partner Programme (which I've applied for btw, but not yet completed 100%).

It'll help them offload support, and instead of saying "Go ask in the forum", they could recommend someone or a company based on expertise.

LawsHosting
03-09-2013, 20:33
Quote Originally Posted by davidhogan
I think the issue is people will expect to much for ks2g's etc
I agree, but it's OVH who move the goalposts....Like the 3 limit server range change, can't see why they went back on their word, plus introduced a new KS spec few weeks after, when they want us to stop buying KS's.

This thread was to get stuff off my chest about OVH's poor organisation, policy structure, etc.

makno
03-09-2013, 20:30
Quote Originally Posted by davidhogan
I think the issue is people will expect to much for ks2g's etc
I agree but than what about the old costumers? I too have an old kimi and ok for the bandwidth changes, ok for the renewal policy which no longer enables you to align services but we are still paying the full price of the agreed contract!

davidhogan
03-09-2013, 20:23
I think the issue is people will expect to much for ks2g's etc

jonlewi5
03-09-2013, 20:21
Quote Originally Posted by LawsHosting
I have old KS's
This ^

I have several old kimi's. Although no Pro usage i have ripe blocks on.
I believe the support for the older kimi's should be kept.

Perhaps the price of the older servers should be dropped a little seeing as we have lost that support?

Trapper
03-09-2013, 20:20
Quote Originally Posted by LawsHosting
...I have old KS's with Pro usage.... So I should get email/ticket support....
Me too. I except I do not use Ripe Blocks, for me the ONLY reason for paying Pro was Telephone Support. - If you are saying I no longer get that, I think I need a refund (again).

~Trap

LawsHosting
03-09-2013, 20:05
It's no secret that most of us dislike the new support policies for Kimi's, which is totally bonkers IMHO.

I am really beginning to think up more con's than pro's with it - we already seen a password pasted, hostnames, IP's (which will open attacks if everyone knows the software installed).
So, as I say, forum support doesn't work, well, for serious problems that is.

Then you get these new people joining up with a "I know better" attitude, resorting to flaming wars, then locked threads.

Then there's no 24/7 support...... Yes, new KS are cheap, but as I keep saying, I have old KS's with Pro usage, ripe blocks, a kitchen sink...Ok, no kitchen sink.... So I should get email/ticket support.... I even pay my renewals well in advanced....

The new support policy is wrong. End of.