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I need to rant. Sorry.


UK1
08-10-2013, 22:46
Quote Originally Posted by Myatu
Redstation and Edis. I have used the latter for VPSes and been using them for a while; their "Waveride" brand are pretty much direct replacements for the Kimsufi range.

Anyone got experience with CoreIX? I was thinking about getting shared rack space there, but couldn't find any hardware to my liking over the weekend. They're easy to get to for me - 30-45 minutes tops.
Is Redstation any good? I've known about them for ages but never given them a try

cartwright118
08-10-2013, 18:17
Quote Originally Posted by Myatu
I've purchased a couple servers elsewhere and am in the progress of migrating away from OVH. C'est tout... la fin.
Where from?

*EDIT* - Never mind, should have read further first *doh*

cartwright118
08-10-2013, 18:16
@Myatu I posted late ...but, you got it in one!

marks
08-10-2013, 13:06
Quote Originally Posted by Myatu
It just irks me that these things aren't just limited to the dedicated server snafu of late. It's been ongoing for ages, and there's absolutely no end in sight.

How can I recommend OVH to a client, when a service the client could use disappears only a few weeks later without any explanation or replacement? How can I use the services for that matter -- if I need to plan the services I'll be needing, cost projection, etc. -- before Oles comes prancing along waving his magic wand and changes everything to suit his will. "Eff the customer, it's my company!" It's like dealing with a re-incarnation of Napoleon! The similarities are uncanny.

I mean, take the PCI for example. Finally a proper cloud service that would compete with the more expensive RackSpace, Amazon AWS and other services (both of which I use for quite some time). Lo and behold, without prior warning, on the 27th of June I receive an e-mail that the service will be turned into some crippleware, in anticipation of the replacement. Come August, almost 2 months after it was changed, OVH answers it'll only be a few more weeks before one can use the new PCI:



Two more months later, without any sign of PCI, OVH answers another customer's question about when to expect the new PCI with:



With a "few", I expect that this would be 2 or more months, which places us in 2014.

Now, OVH has a trillion^128 servers they can play with if you go by their recent number boasts. Why then would it be so difficult to leave the existing service in place, while the OVH minions in the dark basements of Roubaix develop the next version to full completion?

As much as I would have liked otherwise -- because when things work, they work very well -- this is why I would consider a competitor first for professional services...
we understand your concern and your point of view. At this point, unfortunately, we have to wait. Octave is aware of the downsides of this situation, and if he's still gone ahead with it is because the decisions taken during this time will define the company policy for the next years, and it's worth it doing it properly.

It's obviously not a great situation, nor for OVH not the customers, but in the mid term, it'll be positive. during these weeks, we're aware that it'll be customers that will have to find another solution for their short term projects, but the OVH that will come up of this period will be better ready to face the future.

Regarding the estimated times of projects like PCi that myatu's brought up, it's true. Some projects have been delayed, and for others there is simply not ETA, they are being developed.

We'll try to keep you up to date as we get more information.

Myatu
07-10-2013, 21:26
Redstation and Edis. I have used the latter for VPSes and been using them for a while; their "Waveride" brand are pretty much direct replacements for the Kimsufi range.

Anyone got experience with CoreIX? I was thinking about getting shared rack space there, but couldn't find any hardware to my liking over the weekend. They're easy to get to for me - 30-45 minutes tops.

macole111
07-10-2013, 20:32
I'd also like to know, but please OVH, listen to your would-be loyal customers before it's too late!

Also the lack of OVH staff reply is concerning...

-macole111

raxxeh
07-10-2013, 20:30
Also curious where you're moving to.

OVH's run as a professional service provider is ending, and is turning into a hobbyist datacentre now.

Andy
07-10-2013, 20:25
Care to share where you're getting them from?

Myatu
07-10-2013, 20:24
That's certainly part of the problem, indeed.

Ah well, no matter... I've purchased a couple servers elsewhere and am in the progress of migrating away from OVH. C'est tout... la fin.

Trapper
07-10-2013, 10:45
Quote Originally Posted by Myatu
Quote Originally Posted by Myatu
You don't suppose OVH just drops a 500K+ system between its network cables and hopes for the best? It's a little more involved than what you make out of it...
Well, apparently Oles did just that and so I will have to swallow my own words there! Pff, so much for going on the defensive thinking OVH would have used a little more caution and professionalism...
One of those times I hate being right.

The real problem however (having read the 2010 thread) seems to be communication. I did not realise this was an on-going issue, but it seems it is.

~Trap

Jasgriff
07-10-2013, 00:00
Lol,

Don't feel defeated i'm sure that thinks will come good very shortly. Rickyday has his foot in the door so I am sure he can press a few buttons!

Myatu
06-10-2013, 23:42
Quote Originally Posted by Trapper
PS. Oles, it really is about time you employed someone to deal with VAC, so you can get back to running the company. You seem to have spent the last 6 months on it, and it has taken your eye off some real important things...
Ah! That reminds me to what I had said to you in a different thread:

Quote Originally Posted by Myatu
You don't suppose OVH just drops a 500K+ system between its network cables and hopes for the best? It's a little more involved than what you make out of it...
Well, apparently Oles did just that and so I will have to swallow my own words there! Pff, so much for going on the defensive thinking OVH would have used a little more caution and professionalism...

P.S., unfortunately I've had a rant before about OVH changing things on a whim: http://forum.ovh.co.uk/showthread.php?t=3767 - that time Oles intervened.

Trapper
06-10-2013, 22:47
Quote Originally Posted by Myatu
Why then would it be so difficult to leave the existing service in place, while the OVH minions in the dark basements of Roubaix develop the next version to full completion?
I too really like OVH, but have had a really hard time justifying continuing to plan a future with them.

As far a completion of projects goes, look no further than "manager". Currently we are on V3, which is kind-of complete. Now we are waiting on V6? I guess 4 & 5 never got completed.

Add to this the introduction of "VAC" with so little information, and the only way to administer it was through the API, which of course is completely un-documented.

Now we have the 2013 server launch. Oh wait, that's not really completed either.

So, Pretty please, with a cherry on the top, finish something Oles.

~Trap

PS. Oles, it really is about time you employed someone to deal with VAC, so you can get back to running the company. You seem to have spent the last 6 months on it, and it has taken your eye off some real important things...

Myatu
06-10-2013, 15:59
It just irks me that these things aren't just limited to the dedicated server snafu of late. It's been ongoing for ages, and there's absolutely no end in sight.

How can I recommend OVH to a client, when a service the client could use disappears only a few weeks later without any explanation or replacement? How can I use the services for that matter -- if I need to plan the services I'll be needing, cost projection, etc. -- before Oles comes prancing along waving his magic wand and changes everything to suit his will. "Eff the customer, it's my company!" It's like dealing with a re-incarnation of Napoleon! The similarities are uncanny.

I mean, take the PCI for example. Finally a proper cloud service that would compete with the more expensive RackSpace, Amazon AWS and other services (both of which I use for quite some time). Lo and behold, without prior warning, on the 27th of June I receive an e-mail that the service will be turned into some crippleware, in anticipation of the replacement. Come August, almost 2 months after it was changed, OVH answers it'll only be a few more weeks before one can use the new PCI:

Quote Originally Posted by marks
... PCI is coming during the following weeks.
Two more months later, without any sign of PCI, OVH answers another customer's question about when to expect the new PCI with:

Quote Originally Posted by S0phie
... we still have to wait a few more months.
With a "few", I expect that this would be 2 or more months, which places us in 2014.

Now, OVH has a trillion^128 servers they can play with if you go by their recent number boasts. Why then would it be so difficult to leave the existing service in place, while the OVH minions in the dark basements of Roubaix develop the next version to full completion?

As much as I would have liked otherwise -- because when things work, they work very well -- this is why I would consider a competitor first for professional services...

makno
05-10-2013, 14:33
Oles is trying to fit two feet in one shoe, it got to the point where Myatu of all memeber is ranting so yes situation is bad. Launch of new services that cannot be completed because they don't have the stock, disconnection of old services which are running just fine but no complete suspension just targeted costumers...

Is Oles trying to alienate his costumers or what?

crowarth
04-10-2013, 22:40
it is a little troubling to have very little info on what's going on, especially with all ranges 'sold out'.

LawsHosting
04-10-2013, 16:40
Quote Originally Posted by Trapper
Of course they know what is going on in France. They follow Oles on Twitter.
I know that was said tongue in cheek, but it's most probably true!

Trapper
04-10-2013, 13:48
Quote Originally Posted by JakeMS
? do the staff even know what's going on in france?
Of course they know what is going on in France. They follow Oles on Twitter.

~Trap

Jasgriff
04-10-2013, 13:35
Ricky your so easily pleased ha! 10 pence mix and all is forgiven!

I'm sure I have seen a rant post from you in here somewhere!

Mytau, why don't you ask them for an open day and maybe put on a bit of a buffet etc. Like a mini OVH UK summit!

rickyday
04-10-2013, 11:16
This is a sad day for OVH forum history, sad day indeed when Myatu posts a RANT thread!

Guess that only leaves a couple more RANT threads to be posted by the oldskool, don't worry OVH, everything is working fine and dandy for me so don't worry just yet!

I think OVH need to send us all out a big bag of goodies to keep us all positive! Lots of sweets, the sugar will cheer everyone up!!

JakeMS
04-10-2013, 01:06
I agree...

Regarding getting a server, does it matter what is on it? so long as the bill is paid, and no illegal activities are taking place, who cares?

I myself am getting a little concerned with what is going on at OVH. Makes me wonder if OVH as a company are still stable or even financially stable? do the staff even know what's going on in france? is it still safe to be with them? etc

But yeah.. annoying your customers or worrying them, is NOT the way to do business...

I just hope OVH recovers from all this.

Jasgriff
04-10-2013, 01:03
Myatu,

While I don't like seeing an OVH veteran having to rant, I think your points are valid and well presented. I only hope that someone from OVH take the same amount of time to cover off the points that you have raised.

jonlwi5,

Not sure why OVH are concerned about what the VM's are used for.

Imagine these examples....

Your broadband provider emails you before connecting you asking what exactly will you be doing with your internet. Imagine that email! how much of your unlimited bandwidth will you be using? the only reason we ask is because we want to provide for customers wont really be doing much with the service.

Your Mobile phone provider (appropriate as Oles see's OVH as going in that direction). Hi sir, how many of your free minutes will you be using? because to be honest if you planning on using them all then we will probably say no to you.

Either of which wouldn't last long.

jonlewi5
04-10-2013, 00:12
Quote Originally Posted by Myatu
Seriously, jonlewi5, I feel for you. That's just ridiculous and I wouldn't have answered so politely, to be honest.
I thought it was kinda off, but i really need this server now im powering vm's on and off constantly depending on the project im working on so figured at least answering their questions would get me somewhere....though it hasnt.

But yeah, ovh are starting to concern me.

Myatu
04-10-2013, 00:09
Seriously, jonlewi5, I feel for you. That's just ridiculous and I wouldn't have answered so politely, to be honest.

Andy
04-10-2013, 00:03
I couldn't have put any of that better

jonlewi5
03-10-2013, 23:58
For the record Myatu...



Myatu
03-10-2013, 23:31
In just a matter minutes going through unread forum messages, OVH seems to be getting the better of me.


Regarding VAC on legitimate traffic:

Quote Originally Posted by marks
You have to post this issue in the mailing list ddos@ml.ovh.net (to subscribe ddos-subscribe@ml.ovh.net).

Unfortunately, at the moment, this is the only way to interact and give feeback about the DDoS protection.

Keep in mind these guidelines when you report your problem:
In other words:

Crippled service? First you must post your issue here on the forum, and if OVH happens to notice your message amongst the dozens of unanswered posts, then you will be told you have to join a mailing list and when you post there, you must formulate it in a certain format or else it will be ignored...

What else?

Then have a duplicate counter-signed by the Pope...

And have that duplicate delivered by courier on Mondays between 12:30 pm and 12:45 pm ONLY...

And mail is only accepted if sent from Angola, of course; yes, we fully understand that we can't mail from the UK...

Brown or white envelopes? Purple, surely...

I'm just a tad bit surprised you haven't asked him to send the message via FIDONet, given the use of a mailing list.



Regarding ordering during the "Sold Out" period:

Quote Originally Posted by jonlewi5
Be prepared to go into detail what you want the server for ... they then wanted to know what the vm's would be for...
Are you kidding me? Do you need his first-born son as well? Or will simply a bank statement for the last 5 year do? Just checking, ya know.




Regarding PCI (Cloud):

Quote Originally Posted by S0phie
Hi, unfortunately we still have to wait a few more months.
What the ...? On the 27th of JUNE 2013 with the subject "suspension of operations on PCI services":

...

While the option of being able to switch onto PCI 2013 is pending, we have thus decided to suspend operations on your current PCI, among others:
* No more new VMs will be launched
* VMs will no longer be upgraded

...
For all this time, plus a "a few more months" from now, you're leaving the existing product in limbo when you haven't even finished the new replacement product!

That's like saying:

Look, we want to build you a better house but need to knock down the old one. The clincher is that whilst we will build the new house, you'll have to live on the streets. Although you don't have a choice, we are sure you don't mind in exchange for a spiffy new house that will costs twice as much to rent. We've asked the neighbour's cat, and he agrees.



Trying to transfer a Kimsufi:

Quote Originally Posted by marks
you can transfer easily the day-to-day management to another nichandle here:

OVH Manager >> choose your service >> Administration >> Contacts
No, no!!

Quote Originally Posted by Neil
The new 2013 Kimsufi's cannot have their Nic Handles changed, this does not affect older Kimsufi servers.
But, but...

Quote Originally Posted by S0phie
You can change the billing, admin, tech contact and the owner of your KS server from your Manager as long as the new contact complies with the restrictions:

- Based in EU
- No more than 3 x 2G, 50 x 4G, 100 x 16G/24G in his account
Incroyable... NON!!! Ici:

Quote Originally Posted by marks
For kimsufi servers there are a few more issues: specially regarding the limitation to 3 servers per customer. Therefore, the ownership or contact change is a loop hole, thus no change is possible. For older Kimsufi server, in principle there should be no problem to change the contacts within the same country, but we'll have to see the particular case.

Hope it helps
Well? Does it help? WELL??!! Of course it doesn't.

And I haven't even had the chance to read the rest of the forum yet. What other gems lie in waiting here today?