[S0phie]

Hi,

I forwarded your complaint to the Incident Team Manager. She listened to the call which was related to an order .

The Incident team member explained to you that an incident ticket must be submitted. She asked you whether you were ok to create it yourself from the Manager.

The Incident Team Manager didn't notice anything wrong during the call in terms of attitude and answer quality. If you want to talk about it further, please send an email to customersupport@ovh.co.uk and specify "FAO Sophie: Incident Call".

[alex]

Hi,

Thank you for bringing this matter to us and we're sorry for the inconvenience and frustration that your experience with our incident team has caused you.

I'll notify the Incident team Manager of your complaint. However, can you give me first the exact date and time of your call so she can listen to the call and investigate this matter further?

The phone call has been made on
Date -- Time -- Phone Number -- Duration
23/09/2013 -- 22:16 -- 02033842356 -- 00:04:51

[vm1990]

its a bit confusing i wish i could speak french id be more than happy to be tech support XD

[glidewave]

They could use Google Translator - it has an option to speak the text.

So in this scenario:

1) Client types what he wants into translator, clicks play, message plays in French

2) Customer support types their response in French, click play and answer plays in English to the customer.

Fixed.

That would be fine for a company that does 200 grand a year in sales; not for a company that is spending hundreds of millions on network and new datacenters and just received 180 million in the spring.

They must be up to 100 cases of vino a week now

[elcct]

They could use Google Translator - it has an option to speak the text.

So in this scenario:

1) Client types what he wants into translator, clicks play, message plays in French

2) Customer support types their response in French, click play and answer plays in English to the customer.

Fixed.

[Domje]

Bonjoir

[S0phie]

Hi,

Thank you for bringing this matter to us and we're sorry for the inconvenience and frustration that your experience with our incident team has caused you.

I'll notify the Incident team Manager of your complaint. However, can you give me first the exact date and time of your call so she can listen to the call and investigate this matter further?

[Andy]

Last time I called the person was French, spoke little English, but my problem did get solved (HDD failure).

[gbell]

I have rang support out of hours approximately 6 times and only on 1 occasion did i speak to someone who could speak English and understand me.

I feel sorry for the support staff taking the calls who do their best to try and understand the us.

They should not have to be put in that position unless they are fluent.

[wii89]

Out of UK hours the UK number diverts to the French office where no one can speak English, or if they can it is basic English!

[alex]

Hi all,

Did anyone tried submit an incident 24/7 via phone 0203 384 2356, here is official public complain about as person don't speak English and don't get what been said on phone and at the end recommend to open ticket

Are serious about your English speaking clients? or are you taking a piss?