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why OVH network is failure


Gomjaba
07-01-2014, 14:37
alex, I am just lurking here as I have cancelled everything OVH long ago and I just hope they do better at some point. However, you seem to complain a lot and put a lot of energy in trying to convince people that OVH is rubbish ..

Why are you customer again / still ?

alex
23-12-2013, 01:36
Quote Originally Posted by ctype_alnum
like = I can't find a provider that offers what they do elsewhere at the price they charge so thats why you stay but moan about it on here.
you forgetting something, as it's not only me having the issues... what they offer it seems to me in my case don't work and continuously reply:
Please reply to the ticket or send an email to antiddoss@ovh.net if you have any issues with the DDOS Protection.
WTF? why I should re-email to different team, if the antiddoss team can't be bothered to reply anyway?

ctype_alnum
21-12-2013, 16:33
like = I can't find a provider that offers what they do elsewhere at the price they charge so thats why you stay but moan about it on here.

alex
21-12-2013, 01:48
Quote Originally Posted by K.Kode
Not entirely sure how one IP transferring data to another could be detected (or defined) as a DDoS attack,
If you don't want single IP's consuming that bandwidth much then look at setting up some QoS rule set.
it's not transfer data, it's ridiculously amount of packets

If you dislike OVH and it's services so much why on earth are you still using them?
I do like them, I simply don't like their uncompleted projects or half job engineers.

K.Kode
20-12-2013, 11:57
Not entirely sure how one IP transferring data to another could be detected (or defined) as a DDoS attack,
If you don't want single IP's consuming that bandwidth much then look at setting up some QoS rule set.

JakeMS
20-12-2013, 10:17
Alex,

If you dislike OVH and it's services so much why on earth are you still using them?

Surely if they are providing such a bad service that you need to exclaim loudly about it, you must think it is time for you to find another provider that can meet your requirements?

alex
20-12-2013, 09:02
once again proof that the OVH network or DDOS protection is sucks, I have terminated myself the DDOS better than f*cking your DDOS protection, see example of DDOS:



for people who don't know how terminate:
1) go to new control panel
2) check the stats per IP address
3) find most active one (more packets)
4) go to add firewall rules
6) create rule and refuse all connections as OVH network is sucks to filter attack!

alex
21-11-2013, 11:32
Neil is working on the case, from you I never had reply in current ticket.

marks
21-11-2013, 10:28
the Anti-DDoS system works very well so far with most of our customers. The fact is that we've only had a few cases of customers with problems.

but we're not saying that in some cases and some applications, there might be a problem, but precisely because of that, we need you to provide logs and information required (like the server name to start with), which you still haven't done (you've provided lots of opinions and thoughts, but not much to support it) .

So, we cannot do much from where we are to help you.

alex
21-11-2013, 09:26
Something new what I was not aware off:
- Anti-DDOS protection don't filter internal OVH traffic
- Anti-DDOS protection block the SIP/VOIP (if you are using the server to host your own asterisk server) and some genuine traffic

alex
18-11-2013, 14:00
still waiting for reply from antiddos@antiddos.zendesk.com, it's now 3 days of waiting.

alex
16-11-2013, 01:13
Quote Originally Posted by DigitalDaz
There is one thing in amongst all of this that is very clear and that is that five days into what is clearly a problem, the client is no nearer to any resolution.
I found the issue without any ANti-DDOS crap, simply went through every IP address stats and null the connection from most active IP. Every customer of OVH are ripped off for service which is not available or delivered as 70mbps DDOS can take your server down and the following web page:
http://www.ovh.co.uk/anti-ddos/
is full of crap.

Today downtime for Anti-DDOS crap solution:
15/11/2013 21:05:50 15/11/2013 21:06:50 1m
15/11/2013 21:00:51 15/11/2013 21:01:50 1m
15/11/2013 20:52:50 15/11/2013 20:54:50 2m
15/11/2013 20:49:50 15/11/2013 20:50:50 1m
15/11/2013 20:46:50 15/11/2013 20:47:50 1m
15/11/2013 20:37:50 15/11/2013 20:38:50 1m
15/11/2013 20:30:50 15/11/2013 20:34:50 4m
15/11/2013 20:26:50 15/11/2013 20:28:50 2m
15/11/2013 20:19:50 15/11/2013 20:20:50 1m
15/11/2013 20:14:50 15/11/2013 20:16:50 2m
15/11/2013 19:55:50 15/11/2013 19:58:50 3m
15/11/2013 19:48:50 15/11/2013 19:52:50 4m
15/11/2013 19:43:50 15/11/2013 19:46:50 3m
15/11/2013 19:40:50 15/11/2013 19:41:50 1m
15/11/2013 19:30:50 15/11/2013 19:34:50 4m
15/11/2013 19:15:50 15/11/2013 19:24:50 9m
15/11/2013 19:12:50 15/11/2013 19:13:50 1m
15/11/2013 19:04:50 15/11/2013 19:08:50 4m
15/11/2013 18:55:50 15/11/2013 18:56:50 1m
15/11/2013 18:46:50 15/11/2013 18:48:50 2m
15/11/2013 18:31:50 15/11/2013 18:32:50 1m
15/11/2013 18:23:50 15/11/2013 18:26:50 3m
15/11/2013 18:15:50 15/11/2013 18:19:50 4m
15/11/2013 18:10:50 15/11/2013 18:12:50 2m
15/11/2013 18:08:50 15/11/2013 18:09:50 1m
15/11/2013 18:01:50 15/11/2013 18:03:50 2m
15/11/2013 17:54:50 15/11/2013 17:55:50 1m
15/11/2013 17:49:50 15/11/2013 17:51:50 2m
15/11/2013 17:39:50 15/11/2013 17:41:50 2m
15/11/2013 17:33:50 15/11/2013 17:35:50 2m
15/11/2013 17:25:50 15/11/2013 17:28:50 3m
15/11/2013 17:08:50 15/11/2013 17:21:50 13m
15/11/2013 17:05:50 15/11/2013 17:07:51 2m
15/11/2013 16:59:50 15/11/2013 17:04:50 5m
15/11/2013 16:56:50 15/11/2013 16:58:50 2m
15/11/2013 16:51:50 15/11/2013 16:53:50 2m
15/11/2013 16:47:50 15/11/2013 16:50:50 3m
15/11/2013 16:43:50 15/11/2013 16:44:50 1m
15/11/2013 16:37:50 15/11/2013 16:41:52 4m
15/11/2013 16:34:50 15/11/2013 16:36:50 2m

DigitalDaz
15-11-2013, 23:55
Quote Originally Posted by alex
Downtimes for today:
15/11/2013 19:43:50 15/11/2013 19:46:50 3m
15/11/2013 19:40:50 15/11/2013 19:41:50 1m
15/11/2013 19:30:50 15/11/2013 19:34:50 4m
15/11/2013 19:15:50 15/11/2013 19:24:50 9m
15/11/2013 19:12:50 15/11/2013 19:13:50 1m
15/11/2013 19:04:50 15/11/2013 19:08:50 4m
15/11/2013 18:55:50 15/11/2013 18:56:50 1m
15/11/2013 18:46:50 15/11/2013 18:48:50 2m
15/11/2013 18:31:50 15/11/2013 18:32:50 1m
15/11/2013 18:23:50 15/11/2013 18:26:50 3m
15/11/2013 18:15:50 15/11/2013 18:19:50 4m
15/11/2013 18:10:50 15/11/2013 18:12:50 2m
15/11/2013 18:08:50 15/11/2013 18:09:50 1m
15/11/2013 18:01:50 15/11/2013 18:03:50 2m
15/11/2013 17:54:50 15/11/2013 17:55:50 1m
15/11/2013 17:49:50 15/11/2013 17:51:50 2m
15/11/2013 17:39:50 15/11/2013 17:41:50 2m
15/11/2013 17:33:50 15/11/2013 17:35:50 2m
15/11/2013 17:25:50 15/11/2013 17:28:50 3m
15/11/2013 17:08:50 15/11/2013 17:21:50 13m
15/11/2013 17:05:50 15/11/2013 17:07:51 2m
15/11/2013 16:59:50 15/11/2013 17:04:50 5m
15/11/2013 16:56:50 15/11/2013 16:58:50 2m
15/11/2013 16:51:50 15/11/2013 16:53:50 2m
15/11/2013 16:47:50 15/11/2013 16:50:50 3m
15/11/2013 16:43:50 15/11/2013 16:44:50 1m
15/11/2013 16:37:50 15/11/2013 16:41:52 4m
There is one thing in amongst all of this that is very clear and that is that five days into what is clearly a problem, the client is no nearer to any resolution.

alex
15-11-2013, 21:00
Downtimes for today:
15/11/2013 19:43:50 15/11/2013 19:46:50 3m
15/11/2013 19:40:50 15/11/2013 19:41:50 1m
15/11/2013 19:30:50 15/11/2013 19:34:50 4m
15/11/2013 19:15:50 15/11/2013 19:24:50 9m
15/11/2013 19:12:50 15/11/2013 19:13:50 1m
15/11/2013 19:04:50 15/11/2013 19:08:50 4m
15/11/2013 18:55:50 15/11/2013 18:56:50 1m
15/11/2013 18:46:50 15/11/2013 18:48:50 2m
15/11/2013 18:31:50 15/11/2013 18:32:50 1m
15/11/2013 18:23:50 15/11/2013 18:26:50 3m
15/11/2013 18:15:50 15/11/2013 18:19:50 4m
15/11/2013 18:10:50 15/11/2013 18:12:50 2m
15/11/2013 18:08:50 15/11/2013 18:09:50 1m
15/11/2013 18:01:50 15/11/2013 18:03:50 2m
15/11/2013 17:54:50 15/11/2013 17:55:50 1m
15/11/2013 17:49:50 15/11/2013 17:51:50 2m
15/11/2013 17:39:50 15/11/2013 17:41:50 2m
15/11/2013 17:33:50 15/11/2013 17:35:50 2m
15/11/2013 17:25:50 15/11/2013 17:28:50 3m
15/11/2013 17:08:50 15/11/2013 17:21:50 13m
15/11/2013 17:05:50 15/11/2013 17:07:51 2m
15/11/2013 16:59:50 15/11/2013 17:04:50 5m
15/11/2013 16:56:50 15/11/2013 16:58:50 2m
15/11/2013 16:51:50 15/11/2013 16:53:50 2m
15/11/2013 16:47:50 15/11/2013 16:50:50 3m
15/11/2013 16:43:50 15/11/2013 16:44:50 1m
15/11/2013 16:37:50 15/11/2013 16:41:52 4m

alex
15-11-2013, 20:55
From support I had only the following message:

You should send an email to antiddos@antiddos.zendesk.com with your server address and these logs, but if you look at your MRTG your server is being attacked with a 70Mbps DDOS attack so someone is targeting one of your IPs.
Also please to send an email to antiddos@antiddos.zendesk.com so they can check the reason why it is not working effectively.

alex
15-11-2013, 20:53
as I have discovered today as a customers we been riped off by paying extra for Anti-DDOS protection as it don't work, today (and still curry on) I had a DDOS attack size 70mbps on one IP address and retarded Anti-DDOS system is not capable to VAC the DDOS as it doesn't work and server is offline!!!
image of MRTG Graphs
http://www.divshare.com/img/24775033-d59.png

alex
13-11-2013, 20:05
Quote Originally Posted by rickyday
Thank you for posting that, it certainly made me chuckle
Funniest post of the day award definitely goes to you for this Alex!
No problem, it's simply piss me off when huge companies can't be bothered to complete the projects and move on every time to new one, just as a reminder:

OVH control panels x 3 (all of them in Beta, Alpha or Gamma stage )
Anti-DDOS protection x 1 (at this moment 2 types in Beta, Alpha or Gamma stage noone know?!?)
Tech Support in UK after 18:00 x None

alex
13-11-2013, 19:58
Quote Originally Posted by rickyday
Alex supply support with hard facts/logs/diagnostic info/troubleshooting data and not just stories and rants.

Help them to help you.

Without any of this, they simply cannot help you, it is just you saying "OVH network is rubbish"
facts - if the OVH look up the ticket was opened and they pointed back to forum.
logs - I have provided with network failure log, as uptime status report per server.
diagnostic info - nothing been change on server therefore nothing is diagnose as the server working without issues, except the network 3-4 time down due to Anti-DDOS service
troubleshooting - nothing been change on server therefore nothing troubleshoot

The pingdom do have logs, the same as the OVH, as I have opened in past the asking about network issues.

The statistic don't show anything as I mentioned:




The Anti-DDOS protection is undeveloped and OVH is charging for what they can't deliver and Anti-DDOS protection provide opposite effect.

How much would you like OVH to pay you per IP? what's a fair price?
per time wasted and the time they not spend to troubleshoot and test their Anti-DDOS crap. I can take 300k, no problem cut the Oles bonus for one month!

raxxeh
13-11-2013, 18:11
Quote Originally Posted by Neil
IP? Date/Time? Have you/alex checked in the OVH Manager under the statistics (Next to the firewall) to see whether the actual server or ip is being attacked?
I am not having this issue.

I am translating english to english.

rickyday
13-11-2013, 18:01
Alex supply support with hard facts/logs/diagnostic info/troubleshooting data and not just stories and rants.

Help them to help you.

Without any of this, they simply cannot help you, it is just you saying "OVH network is rubbish"

Neil
13-11-2013, 17:46
Quote Originally Posted by alex
I do have 29 IP addresses and all of them behind firewall / Anti-DDOS, your statistics don't show any information except the size of incoming and outgoing requests. At the end of the day I pay for PRO + Firewall & Anti-DDOS protection and really it's not the worth to pay as majority of customers including me beeing ripped off, lets say you do have 300k servers x 1 = fantastic profit & bonus on the top of IP address cost + dedicated server

The Firewall & Anti-DDOS is still under development as according to some statuses:


you are don't know the issue with it, as the simple reset of computer/system doesn't mean necessary you are good IT technician and it will fix the issue, as normally need to analyse the error logs and do system test before releasing and sell as service!

Unless you will pay me to looking for specific IP per specific period time, I don't have time to waste.

Well you have taken that status out of context because of you read the rest of it you will see we explain the issue that happened and since you are unwilling to supply any information we cannot help any more.

rickyday
13-11-2013, 17:37
Quote Originally Posted by alex
Unless you will pay me to looking for specific IP per specific period time, I don't have time to waste.
Would you like to be paid in pounds sterling or loyalty points Alex?

How much would you like OVH to pay you per IP? what's a fair price?

Thank you for posting that, it certainly made me chuckle
Funniest post of the day award definitely goes to you for this Alex!

alex
13-11-2013, 17:28
Quote Originally Posted by Neil
IP? Date/Time? Have you/alex checked in the OVH Manager under the statistics (Next to the firewall) to see whether the actual server or ip is being attacked?
I do have 29 IP addresses and all of them behind firewall / Anti-DDOS, your statistics don't show any information except the size of incoming and outgoing requests. At the end of the day I pay for PRO + Firewall & Anti-DDOS protection and really it's not the worth to pay as majority of customers including me beeing ripped off, lets say you do have 300k servers x 1 = fantastic profit & bonus on the top of IP address cost + dedicated server

The Firewall & Anti-DDOS is still under development as according to some statuses:
http://status.ovh.co.uk/?do=details&id=5743
Comment by OVH - Friday, 08 November 2013, 15:48PM
vac3-admin# reload
!!!WARNING! there is unsaved configuration in VDC!!!
This command will reboot the system. (y/n)? [n] y

[6639708.362130] writing reset reason 9,

Still doesn't work
you are don't know the issue with it, as the simple reset of computer/system doesn't mean necessary you are good IT technician and it will fix the issue, as normally need to analyse the error logs and do system test before releasing and sell as service!

Unless you will pay me to looking for specific IP per specific period time, I don't have time to waste.

Neil
13-11-2013, 16:35
Quote Originally Posted by raxxeh
Marks, the VAC system is periodically blocking all traffic to his server.

His server remains accessible from inside OVH at all times.

His server is unavailable to the outside world (multiple locations) because the VAC system ****s up and blocks all the traffic.


I still can't believe VAC is being used and we're being charged, when oles keeps flip flopping about support channels, and the damn thing barely works.
IP? Date/Time? Have you/alex checked in the OVH Manager under the statistics (Next to the firewall) to see whether the actual server or ip is being attacked?

raxxeh
13-11-2013, 15:26
Marks, the VAC system is periodically blocking all traffic to his server.

His server remains accessible from inside OVH at all times.

His server is unavailable to the outside world (multiple locations) because the VAC system ****s up and blocks all the traffic.


I still can't believe VAC is being used and we're being charged, when oles keeps flip flopping about support channels, and the damn thing barely works.

marks
13-11-2013, 10:16
you'll have to explain it a bit better and support your claims with logs. I don't know how is your server down exactly.

could you still provide the information required? Mtr and server name?

Thanks

alex
12-11-2013, 11:19
Quote Originally Posted by marks
how does the mtr looks like for you, specially when there is a alleged downtime?
internal network can be up without downtime but my problem is that my clients are not live in the following locations:
Roubaix 3 datacentres
or
Gravelines datacentres
therefore their ISP not connected via Roubaix or Gravelines and downtimes are monitored not only from France but from other locations.

marks
12-11-2013, 10:17
how does the mtr looks like for you, specially when there is a alleged downtime?

could you also give us your server, please? We'll have a look at what's been investigated so far.

alex
12-11-2013, 10:09
Quote Originally Posted by Andy
your server is misconfigured or indeed has issues with the rack switch or DDoS interrupting.
the server was running perfect and suddenly on it's own without anyone accessing change settings and change setting back (repeated several times) - it's only happening in OVH.

alex
11-11-2013, 19:29
I think the issue in Anti-DDOS protection as it's not ready as still in beta or alpha stage of development and continuously fail according to statuses:
http://status.ovh.co.uk/?order=id&pr...prog&sort2=asc

and of course some genuine f*ckups:
http://status.ovh.co.uk/?do=details&id=5562
We had a problem in the rules that define the network firewall.
All traffic has been filtered by mistake.
We removed the rules until they find the origin of the problem.

During this incident, robots could not connect to the infrastructure and therefore could not add/remove the attacked IPs.
An important to an IP to BGP could not be mitigated, though we detected the attack.
We have implemented mitigation manually.

Andy
11-11-2013, 19:09
Turn off the monitoring system and they won't touch your server unless you put a ticket in asking for it.

Pingdom shows the uptime of my server as 100% unless it really isn't so I suspect either your server is misconfigured or indeed has issues with the rack switch or DDoS interrupting.

alex
11-11-2013, 19:07
Quote Originally Posted by TheGeekster
Have you noticed downtimes from just one IP? or are you unable to get any response from a different internet connection?
tested from various location according to pingdom.com

today issues:
one server
11/11/2013 16:12:50 11/11/2013 16:14:50 2m
11/11/2013 16:20:03 11/11/2013 16:20:50 1m
11/11/2013 16:21:50 11/11/2013 16:22:50 1m
second server:
11/11/2013 16:12:50 11/11/2013 16:14:50 2m
11/11/2013 16:20:03 11/11/2013 16:20:50 1m
11/11/2013 16:21:50 11/11/2013 16:22:50 1m
Could be a dodgy switch on your rack, or your network card, or your ISP, or you home network card/router, try and rule some of these out first.
all IPs on 24/7 Anti-DDOS and firewall protection, as a few game vpses on server but not on other.

On the most busies server stats are:
Current
Entry : 16.5 Mb/s
Exit : 65.7 Mb/s

Average
Entry : 10.2 Mb/s
Exit : 33.5 Mb/s

Maximum
Entry : 52.8 Mb/s
Exit : 79.8 Mb/s
it seems to me normal for busy server, their system detected the issue with network only on the most busiest server and normally non-tech OVH member pretend that he is tech will push the restart button and will qualify himself for IT technician instead of run quickly do checks, as it's done everywhere in normal hosting companies!!! and after that the OVH want to serve enterprise users? than you are jokers!

macole111
11-11-2013, 14:19
Could be a dodgy switch on your rack, or your network card, or your ISP, or you home network card/router, try and rule some of these out first.

-macole111

Tz-OVH
11-11-2013, 13:43
As far as the network goes, I've had very good results in terms of uptime with OVH...

Andy
11-11-2013, 13:12
How are you measuring those downtimes? My server has 100% uptime just fine.

TheGeekster
10-11-2013, 23:21
Quote Originally Posted by alex
Could some one from tech support explain why the OVH network is failure?

As I have following network downtime issues:
Have you noticed downtimes from just one IP? or are you unable to get any response from a different internet connection?

alex
10-11-2013, 22:06
Could some one from tech support explain why the OVH network is failure?

As I have following network downtime issues:
Outages
From To Duration ▼
09/11/2013 14:35:50 09/11/2013 14:38:50 3m
09/11/2013 14:42:52 09/11/2013 14:44:50 2m
06/11/2013 17:14:50 06/11/2013 17:16:23 2m
06/11/2013 17:24:50 06/11/2013 17:26:23 2m
06/11/2013 17:04:50 06/11/2013 17:06:21 2m
09/11/2013 14:29:50 09/11/2013 14:30:58 1m
05/11/2013 02:19:50 05/11/2013 02:20:51 1m
06/11/2013 17:10:50 06/11/2013 17:11:50 1m
05/11/2013 02:18:13 05/11/2013 02:18:50 1m