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renewing exchange 2013


crowarth
28-01-2014, 23:31
Quote Originally Posted by crowarth
Any update on this? Control panel still shows:



When OVH eventually fix the billing, will they bill me for all outstanding months? You will potentially cause me problems if you do that.
Can you (OVH) please update me on this? I've had the Exchange 2013 product for 3 months now (two accounts) and there has been no confirmation yet when you will begin billing me for this. My question regarding how I will be billed has gone unanswered (will you bill me for all 3 months in one hit? or will you do something else).

Suddenly hitting me with a bill for both accounts for all unbilled months to date is not cool.

crowarth
18-01-2014, 20:11
Quote Originally Posted by Neil
Don't know at the moment, as soon as I do I will let you know.
Any update on this? Control panel still shows:



When OVH eventually fix the billing, will they bill me for all outstanding months? You will potentially cause me problems if you do that.

Neil
24-12-2013, 13:44
Don't know at the moment, as soon as I do I will let you know.

crowarth
24-12-2013, 11:35
Quote Originally Posted by Neil
Hi

We will not be suspending any services because of non payment, the developers are aware of the issue.
that's cool - but when you do start billing, how can I expect the first invoice to look? Will it be all un-billed months to date in one hit?

Neil
23-12-2013, 11:58
Hi

We will not be suspending any services because of non payment, the developers are aware of the issue.

crowarth
23-12-2013, 11:34
Quote Originally Posted by Neil
It does appear the 2013 renewal is not live yet, once it is you will get an email and the payment will be taken from the card listed in the OVH Manager.
Neil,

I'm still waiting for a reply on this topic. When can I expect to be billed, and what options do I have? When I say options, I'm referring to the fact that I haven't been billed since the initial order, and I'm worried that OVH are going to hit me with an invoice for an amount equal to the unbilled period.

This is a problem because I cannot guarantee that you'll be able to debit me for an amount equal to the unbilled months (2 months x2). This is also a situation that OVH have created for themselves, so naturally I'm interested to find out more.

crowarth
17-12-2013, 18:32
Quote Originally Posted by crowarth
Still waiting for confirmation on this - currently I've only paid for the initial first month with no clear indication of when i will be billed for subsequent months. Will the billing system bill me for all the months so far not including the initial one? that's going to suck if you do that, because other than saying "when it goes live" you haven't given a clear indication of when the billing goes live.
Any update?

crowarth
12-12-2013, 16:14
Still waiting for confirmation on this - currently I've only paid for the initial first month with no clear indication of when i will be billed for subsequent months. Will the billing system bill me for all the months so far not including the initial one? that's going to suck if you do that, because other than saying "when it goes live" you haven't given a clear indication of when the billing goes live.

crowarth
09-12-2013, 21:48
Quote Originally Posted by crowarth
any update available on when your billing system for the exchange 2013 product will start billing? it's a little annoying not knowing when i'll be billed
any update on this?

crowarth
07-12-2013, 23:42
it's also worth noting that the control panel is in french despite selecting english when logging in

crowarth
07-12-2013, 23:41
any update available on when your billing system for the exchange 2013 product will start billing? it's a little annoying not knowing when i'll be billed

Neil
02-12-2013, 13:52
I can see the card is added so when an order is generated the payment will be taken from the card, I can yours is monthly so only a monthly payment will be taken.

crowarth
02-12-2013, 13:44
Quote Originally Posted by Neil
It does appear the 2013 renewal is not live yet, once it is you will get an email and the payment will be taken from the card listed in the OVH Manager.
Hey Neil,

So I've added my card details in the managerv5 interface, should this be sufficient enough? Will it charge per month per account? I don't fancy being billed for a year upfront as there's two accounts to renew.

Neil
02-12-2013, 11:15
Quote Originally Posted by crowarth
i've added a payment method (card) but haven't received any renewal request for the exchange product.
It does appear the 2013 renewal is not live yet, once it is you will get an email and the payment will be taken from the card listed in the OVH Manager.

crowarth
01-12-2013, 15:15
Quote Originally Posted by crowarth
do i top up the account via the managerv3 interface? what if i want to pay for a year instead of a month? how would i do that if it's automatic?
i've added a payment method (card) but haven't received any renewal request for the exchange product.

crowarth
26-11-2013, 15:11
Quote Originally Posted by Neil
Hi, as it is 2013 to the payment is taken automatically each month from your OVH Account, so its best to have a Paypal or Credit/Debit card setup in your OVH Account we can take the payment from, you can add a payment method here - If you do not have this setup then your account will go into negative balance and we email you asking to top up your account, failure to do this may mean our account is closed.
do i top up the account via the managerv3 interface? what if i want to pay for a year instead of a month? how would i do that if it's automatic?

Neil
25-11-2013, 16:23
Hi, as it is 2013 to the payment is taken automatically each month from your OVH Account, so its best to have a Paypal or Credit/Debit card setup in your OVH Account we can take the payment from, you can add a payment method here - If you do not have this setup then your account will go into negative balance and we email you asking to top up your account, failure to do this may mean our account is closed.

crowarth
25-11-2013, 12:41
Hey,

Just spoken to Marc ? i think on the phone - he's said he's going to look into it. Not received any renewal reminders either for these, only received reminders for the dedicated servers I have with OVH.

crowarth
25-11-2013, 12:32
hi neil,

it doesn't appear there upon logging in, all i can see are my two dedicated servers. I've tried on the link you've provided (without signing in) entering the 'Server reference' under the 'Hosted Exchange' menu for the product in question (all that displayed on here: https://www.ovh.com/manager/web/) but it doesn't appear to recognize this.

Neil
25-11-2013, 11:15
If you log into the OVH Manager V3 you should be able to renew them in here under my services or here https://www.ovh.co.uk/cgi-bin/order/renew.cgi#

crowarth
23-11-2013, 21:04
hi guys,

i can't find anywhere that allows me to renew my exchange 2013 accounts - the manager you configure them via doesn't seem to suggest when they're up for renewal, and i'm concerned they'll expire without presenting the option to renew them :|