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27-12-2013, 11:35

Please can you open an incident ticket if you have this issue.

25-12-2013, 15:13
Oles added my IP manually under VAC yesterday and today the attack has ended so I removed the IP from VAC but when using traceroute, it's still behind VAC

Also I tried to add another IP under VAC and even if the control panel says that VAC is enabled, on traceroute it's not added.

Seems there is a problem when adding/removing IP's under VAC either by using control panel or api.

Kindly take a look. (let me know if you need me to PM the IP address)