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This is the time table for the support during the Easter holidays 2014 for OVH and SoYouStart:

Friday 18 April: support is closed but there will be email support
Saturday 19 and Sunday 20 April: support is closed as usual
Monday 21 April: support is closed but there will be email support

The 24/7 support line to submit a urgent incident for OVH servers is still available as usual: 020 3384 2356

Thanks