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VPS is no longer supported?


Dani
14-06-2014, 12:39
Hi

I have emailed yourself directly regarding your VPS.

Danny

kanan
13-06-2014, 19:33
Hi, i have same issue, but i was away from country and didn't pay for the invoice was 10 days late but i dont see any product under my manager for any support or ticket. I have paid for 12 months now. Please can some one get back to me ASAP.

Thanks

my id: kj69450-ovh

Dani
12-06-2014, 11:53
Hi

It appears your order 28609652 has been completed. Please login to the manager to locate your order.

Danny

admin
12-06-2014, 11:46
I have received in all emails from OVH FR this contacts line:


***********
Thank you for your order.

Kind regards,

OVH Ltd
3 Southwark street
London
SE1 1RQ
Tel: 020 7357 6616
Fax: 0330 684 0028
Registered company 5519821
E-mail: customersupport@ovh.co.uk

Dani
12-06-2014, 11:22
Hi

Your account and order number originates from OVH FR. You would need to contact OVH FR as they manage your account and order.

Danny

admin
12-06-2014, 11:11
The issue is that email supportv3@ovh.net, support is used, is NOT working.
When I try to make a ticket from my web manager (new interface), there is a question Domain (select list) which is required and is empty, so I can't use that form to send any questions.
But when I use the ancient OVH interface, I can create the tech & commercial tickets, but there is NO "human" answers on them since 4 days, since monday (now it thursday), only robots auto mails.

So it's interesting to hear an explanation of that, because all I can understand out of this that OVH earn money on tall calls.

Thank you!

admin
12-06-2014, 11:03
Quote Originally Posted by Dani
Hi

Can you provide me with your NIC handle / order number / vps name so I can locate your account. What is the issue?

Danny
Sure,

My NIC is vb37297-ovh and the ORDER ID is 28609652

Thank you.

Dani
12-06-2014, 10:58
Hi

Can you provide me with your NIC handle / order number / vps name so I can locate your account. What is the issue?

Danny

admin
12-06-2014, 10:37
Four days ago, on monday I had payed for VPS in France.

Now is thursday and there is no response from you.

I have created ten requests from my manager and ..... nothing.

The old interface of OVH manager-3 seems to be not supported any more?

If anybody is alive, please reply.

Thanks!