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VPS Order been "Processing" for ages


Ry.
14-06-2014, 18:24
Quote Originally Posted by S0phie
All good! Your order is now being processed.
Great! Thank you very much Sophie. Little star

S0phie
14-06-2014, 18:23
All good! Your order is now being processed.

Ry.
14-06-2014, 18:11
Quote Originally Posted by S0phie
An email was sent to you earlier, you need to provide a copy of ID and a proof of address to get your order validated.
Hello Sophie,

I have replied to the email earlier for you?

S0phie
14-06-2014, 18:10
Quote Originally Posted by Criot
OVH UK Team work Saturdays now?
Usually no ;-) But we have a busy week ahead of us ;-) OVH World Tour stopping by London this week.

S0phie
14-06-2014, 18:08
Quote Originally Posted by hotel
Offically maybe 24h in my case now is 6 day no VPS
Order No.:28600805
account pi14656-ovh
Your account is managed by our Irish team. I'm afraid that you have to wait until Monday.

S0phie
14-06-2014, 18:06
Quote Originally Posted by Ry.
Hello,

I purchased a VPS and received and email saying it was being processed, but nothing ever came from it? Can someone look into this?

Order Number: 28677867
Nic-Handle: rr64503-ovh

Thank you. @Dani
An email was sent to you earlier, you need to provide a copy of ID and a proof of address to get your order validated.

Criot
14-06-2014, 17:45
Quote Originally Posted by Dani
Hi

My colleague will be looking to respond to your email.

Danny
OVH UK Team work Saturdays now?

Ry.
14-06-2014, 17:42
Thank you, I did reply, not sure if you have received it.

Dani
14-06-2014, 17:42
Hi

My colleague will be looking to respond to your email.

Danny

Ry.
14-06-2014, 17:34
Quote Originally Posted by Dani
Hi Hotel

Your account isn't managed by ovh.co.uk, it is managed by another branch of OVH and the procedures are different.
However I will notify the branch of OVH which manages your account so they is aware of the situation.

Danny
Hello,

I have just had an email from you and reply about my services? Would you be able to follow this up for me.

Dani
14-06-2014, 17:27
Hi Hotel

Your account isn't managed by ovh.co.uk, it is managed by another branch of OVH and the procedures are different.
However I will notify the branch of OVH which manages your account so they is aware of the situation.

Danny

hotel
14-06-2014, 16:22
Offically maybe 24h in my case now is 6 day no VPS
Order No.:28600805
account pi14656-ovh


Quote Originally Posted by Dani
Hi

Offically, VPS orders can take up to "24 hours" to complete. If you don't receive your order by this time frame for VPS orders, please reply back to this thread and I will investigate.

Danny

ctype_alnum
14-06-2014, 13:31
I've had my OVH account for a number of years now and when purchasing a VPS it was setup really quick. I'm just wondering whether the delays are being caused by proof of ID for new customers, it would be shame if this wasn't the case as I want to setup an infrastructure with OVH when my web app is finished.

Dani
14-06-2014, 12:58
Hi

Offically, VPS orders can take up to "24 hours" to complete. If you don't receive your order by this time frame for VPS orders, please reply back to this thread and I will investigate.

Danny

Ry.
14-06-2014, 12:54
Quote Originally Posted by Dani
Hi

Your order is currently in progress. If there is any issues with this order, we will email you with your registered email address.

Danny
Thanks for your fast reply Danny, Could you tell me how long it is going to take for it to be active?

Dani
14-06-2014, 12:52
Hi

Your order is currently in progress. If there is any issues with this order, we will email you with your registered email address.

Danny

Ry.
14-06-2014, 12:46
Hello,

I purchased a VPS and received and email saying it was being processed, but nothing ever came from it? Can someone look into this?

Order Number: 28677867
Nic-Handle: rr64503-ovh

Thank you. @Dani