OVH Community, your new community space.

Problem renewing


Andy
24-09-2008, 19:49
The server will be deactivated but not wiped until 5 days after the renewal date, you should have plenty of time.

eltoro
24-09-2008, 19:43
I transferred the money.

If it might be possible to make sure the box doesn't get deleted, as I dont know how much time it takes for the transaction to complete, I'd be much obliged

Date de la transaction 24 Septembre 2008 17:38:20 (UTC/GMT)
Adresse du web commerçant www.ovh.net
Identifiant commerçant xxxxxxxxxxxxxxx
Référence de la transaction 84045

eltoro
24-09-2008, 19:32
Thx allot

S0phie
24-09-2008, 10:23
This is the link you can use to renew your server:
https://www.ovh.com/cgi-bin/order/renew.cgi

eltoro
24-09-2008, 00:05
Hello,

I have a kimsufi box with OVH for some time now and its expiring tomorrow, I want to keep it as I have alot of my data and am using it, but I cannot pay the renewal amount due to some error with the Manager, it says something about my country being wrong, I submitted a ticket to support days ago but no solution so far...please help as I dont want to lose my server tomorrow!

My support message:

Bonjour

When I try to to renew my account, II get the following notice:
"Your billing country doesn't correspond to this page, please go to the site of your country to continue the renewal of your services or products."

I've registered my box from Belgium & I'm trying to renew it from a connection in Belgium. I logged in via the ovh.com site.

Could you please check what the problem is.

Best Regards

This is the reply I got, which didn't help at all!

Bonjour,

Un de nos techniciens a répondu à votre message.
Vous pouvez continuer le dialogue en cliquant sur ce lien:
http://www.ovh.com/fr/support/suppor...07381710008616


Bien cordialement,
L'équipe support de Ovh.

Details:

NICHANDLE: mj37361-ovh
SERVER: ks360143.kimsufi.com
EXPIRY: 24-09-2008

Regards