[Neil]

Hi Neil,

I have already sent the email to support on the contact us form.

Thanks

juni_jani

I have responded to your email.

[juni_jani]

Hi

Please sent us an email to support if you require any order to be cancelled.

Hi Neil,

I have already sent the email to support on the contact us form.

Thanks

juni_jani

[Neil]

Hi

Please sent us an email to support if you require any order to be cancelled.

[juni_jani]

Do you mean cancel "3/ 29170028 -> This order is being processed ??"

Unfortunately Yes because I said to the client it will take a max of 5 days. Apparently the client has turned his back and said no after 3 days.

So I cannot fork out money from my side and wait for SYS guys to put this server in.

[heise]

Do you mean cancel "3/ 29170028 -> This order is being processed ??"

[juni_jani]

Hi Sophie,

Please cancel it.

I am struggling to get the first server to work. So please cancel and refund.

Thanks

Juni_jani

[juni_jani]

On the 2nd July you placed 3 orders:

1/ 29100586 -> We haven't received any payment, the order won't be processed

2/ 29100619 -> 96G server delivered

3/ 29170028 -> This order is being processed

Hi Sophie,

I have been billed for the 3rd Order. I can see that in my bank statement.

It has been more than 3 days since I ordered the server.

Please can this be either sorted or cancelled. Please let me know what you wish to do.

Thanks

Juni_jani

[S0phie]

On the 2nd July you placed 3 orders:

1/ 29100586 -> We haven't received any payment, the order won't be processed

2/ 29100619 -> 96G server delivered

3/ 29170028 -> This order is being processed

[Neil]

Hi Sophie,

OK can you please confirm for me how many servers in total have I ordered.

Thanks

Juni_jani

Hi

Just the one server.

[juni_jani]

Hi Sophie,

OK can you please confirm for me how many servers in total have I ordered.

Thanks

Juni_jani

[S0phie]

We don't send any order unless you place one.

[juni_jani]

Neil,

You did not understand my point: I ordered only 1 server why send me two orders?

Junaid

[Neil]

Hi

29100586 - Not paid
29100619 - Paid

[juni_jani]

Hi

Only 29100619 has been paid for, so this is the only one in process.

That email is asking me to click on the link to pay.

Please can you confirm you have received the payment.

Thanks

juni_jani

[Neil]

Hi

Only 29100619 has been paid for, so this is the only one in process.

[juni_jani]

Hi,

I bought 1 server this morning.

I entered the payment details and that was processed.

After an hour I have received two emails with two order numbers:

29100619
29100586

Which one do I go for and why two when I only ordered one.

Please clarify.

Thanks

juni_jani