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Technical support and response time


JennyOVH
16-07-2014, 12:05
Quote Originally Posted by dblinov
Hello Neil,

Yes. I have. The order # is ORDER 29320066.

I have two questions in technical support system open since 12th of July and no one answered them today.
Is it standard time or I need to open for this type of problems accident tickets?

Thank you.

BR, Dmitry
Hello

I can see that my colleagues currenly have your emails and are looking into your queries for you.

Regards

mike_
15-07-2014, 12:25
Quote Originally Posted by Abdullah
next month they will m b answer you hardware failed 22 days and no answer
Did you submit an incident?

dblinov
15-07-2014, 11:26
Quote Originally Posted by Neil
Hello, do you have an order number?
Hello,

I can't wait anymore when someone will answer my request via OVH Manager v3 tool. I place questions 12th of July and still no support.

I tried to call using your following phones:

020 7357 6616 for UK
(01) 6390037 for IE

I used +44 020 73576616, +353016390037 and +3536390037. Nothing is working
How should I call in order to get support?

Thank you.

BR, Dmitry

dblinov
14-07-2014, 19:30
Quote Originally Posted by Neil
Hello, do you have an order number?
Hello Neil,

Yes. I have. The order # is ORDER 29320066.

I have two questions in technical support system open since 12th of July and no one answered them today.
Is it standard time or I need to open for this type of problems accident tickets?

Thank you.

BR, Dmitry

Neil
14-07-2014, 09:55
Quote Originally Posted by dblinov
Dear OVH,

I recently bought hosting form you for my domain names.
12th of July at 10:50 I placed the question to technical support about the problem with multi domains settings and I still haven't received any answer.

What is your Lead Time for technical support response?

Thank you.

BR, Dmitry
Hello, do you have an order number?

Abdullah
13-07-2014, 13:06
next month they will m b answer you hardware failed 22 days and no answer

Criot
13-07-2014, 11:29
UK Support is Monday to Friday 9AM to 6PM, Incident support is 24/7.

dblinov
13-07-2014, 09:12
Dear OVH,

I recently bought hosting form you for my domain names.
12th of July at 10:50 I placed the question to technical support about the problem with multi domains settings and I still haven't received any answer.

What is your Lead Time for technical support response?

Thank you.

BR, Dmitry