[S0phie]

@Daniel OVH

Please help me here

Our French support is looking into it as stated on their reply

[SYSIP4]

You have hardware RAID, which means your drives are mirrored and you'll only get 2TB space. You can break them apart if you like, and if you only just got your server the easiest way is to reinstall. If you've had the server a while you'll need the MegaSAS utilities for your OS to do it. I'd recommend sticking with RAID though as it protects you from disk failure and the resulting data loss.

thank you!!

[Ibra]

@Daniel OVH

Please help me here

[mike_]

Thank you Daniel. But why have i only 1 x 2TB Disk ?

You have hardware RAID, which means your drives are mirrored and you'll only get 2TB space. You can break them apart if you like, and if you only just got your server the easiest way is to reinstall. If you've had the server a while you'll need the MegaSAS utilities for your OS to do it. I'd recommend sticking with RAID though as it protects you from disk failure and the resulting data loss.

[SYSIP4]

There is a server attached to your order now that's being tested, if it passes testing you will get your server

Thank you Daniel. But why have i only 1 x 2TB Disk ?

[Daniel OVH]

It will be good.

There is a server attached to your order now that's being tested, if it passes testing you will get your server

[SYSIP4]

Not good

I will see what the story is..

It will be good.

[Daniel OVH]

I guess you forgot me! Today is tuesday still no server for me ! I don't believe you guys!

Not good

I will see what the story is..

[SYSIP4]

We may have a server for you today, I will let you know as soon as we have more news. Apologies for the delay

I guess you forgot me! Today is tuesday still no server for me ! I don't believe you guys!

[SYSIP4]

Today is monday and day after day still same thing no server yet!!!!!!!!

[Criot]

Are technicians ( the guys who will setup the server ) working on Saturday and Sunday ? If they don't I lost 2 days more!!!

As long as you've been verified your order would now be pushed through to the automatic system which delivers servers when they're available (I believe), so yes 24/7.

[happyman]

Are technicians ( the guys who will setup the server ) working on Saturday and Sunday ? If they don't I lost 2 days more!!!

I believe they work 24/7, whether they actually do the setups during this time or just tech support I'm not sure. You could always give them a call and check.

[SYSIP4]

Are technicians ( the guys who will setup the server ) working on Saturday and Sunday ? If they don't I lost 2 days more!!!

[SYSIP4]

We may have a server for you today, I will let you know as soon as we have more news. Apologies for the delay

this is amazing news thank you!

[Daniel OVH]

It was 72 hours!!! So I paid on 29th July and still showing in my panel.

Server preparation and set up *001 In progress 1

We may have a server for you today, I will let you know as soon as we have more news. Apologies for the delay

[SYSIP4]

Yes, what was the stated delivery time when you ordered?

It was 72 hours!!! So I paid on 29th July and still showing in my panel.

Server preparation and set up *001 In progress 1

[Daniel OVH]

any replies from mods ?

Yes, what was the stated delivery time when you ordered?

[SYSIP4]

any replies from mods ?

[Criot]

That's when one was last delivered, not when it was last sold.

[SYSIP4]

Hello my customer ID is - gs122936-sys . I paid on 29/07/2014. The support, just gave me answer on 4th August and told me "there is a temporary stock issue" . But I saw latest SYS-IP-4 server sold on 01/08/2014. If you have stock issue why are you still selling this non-existing servers ?

I am wondering Is soyoustart.com really slow ? or It's temporary problem. Average reply for a ticket is like 3-4 days. If you have a serious problem with your server and getting answer from support after 3-4 days this is a big problem! We are doing business guys!