[S0phie]

This thread is now closed. Any outstanding issues will be dealt with.

[S0phie]

Hi,

Please read the following post: http://forum.ovh.co.uk/showthread.ph...ope-of-support

[kadaj817]

Hello,

I need a VAT Removal for my SYS account:

SYS ID: lb100932-sys
KS ID: lb97613-ks (Not paying VAT on this account)

Thanks

[samuel]

Hello,

I'm registered a account about 1 week ago. Since that day i can't order any server becouse of validation process. My nichandle is: gs138106-sys

I attached my driving license and a digital tv platform bill. I'm living in Turkey. Please validate my account to order a new server and remove VAT

Regards

[Asylum]

Please update my SYS account to remove VAT adjust balance, was charged on initial transaction and again on IP addition.

SYS ID : ct75189-sys
OVH ID: ct38960-ovh (Verified)

Thanks kindly,

[Skiner]

Hello mates,

My Invoice for this month has been generated with Vat and I was removed from vat in my accounts,

so please, we request removal of it before the invoice will be paid automatically and you will refund them

my account is aa237214-sys
and this action occured in my friend's account too and his account is oe7402-sys
Thank You so much for your cooperation

[TOGuRO]

I am exempt from VAT rate but I'm being charged, the first month of hiring everything went ok, but now in the renewal, VAT was charged. I do not live in the EU. Please make refund and fix remove VAT from my account.

Facture : SYSFR53738

My nic handle: me91763-sys

Thanks.

[TheFlyingBirds]

Hi,

I have bought a dedicated server, and im afraid of, that I have done something wrong. I wanted to create my account with my community, idk why it was late nvm. Then I dont have information about my "company", and then I realize I need a Private account. Is it possible to change account type or re-create, money back or anything, i really need that server right now..!?

Please help

[Skiner]

Hello

my account om42455-sys

i do pay this invoice SYSFR53259 with VAT 48.92 €

please make refund and fix remove VAT from my account

My account was already VAT exempted

Waiting your reply

Thanks

[i54201314]

Hello,

My account was already VAT exempted. Why still pay 20% VAT?

I received a bill for SYSFR53920 which have 20% VAT included in it on January 2015.
and already pay this bill SYSFR53920 by Paypal yesterday, included 20% VAT.

You have my proof about VAT exempted. Please check it and remove the VAT.

My SYS account: LC151021-SYS

[Guvendmn]

Hello. I've sent my documents for validation for NIC handle dg152048-sys
Please activate my account and remove VAT. Im from Turkey.

[yoel]

Hello,

My account was already VAT exempted. I ordered a new server and after received a bill for SYSFR55599 which had 20% VAT included in it.
You added for both two servers VAT in this bill. Please remove the VAT.

My SYS account: yg3650-sys

[mrinal]

Hello,

My account was already VAT exempted. Yesterday I received a bill for service ns3510748 which had 20% VAT included in it. Please remove the VAT.
My SYS account: mm271880-sys

[legion726]

Hello,
Please remove VAT again,
bd125888-sys

[alin1337]

Hello,
It's been 2 days and my account has not been activated yet also the invoice expired, the account is nc40388-sys.
Can you please validate/activate it? I need to move my services to another provider!

Thank you.

[aikage]

I previously validated my Kimsufi account ti10090-ks to have the VAT removed. Can you please have the VAT removed from my SYS account ti11721-sys.

Thank you.

[qrwteyrutiyoup]

Hello,

Your account has been validated and the VAT will shortly be removed from the account.

Hello, VAT had been removed from my account and I ordered a server (nichandle cs182645-sys, order #33772764/SYSIE8046), but today I tried to renew it and VAT (23%) was being charged in my invoice. Can you guys remove it _again_ and make sure it won't return, please?

[atlantis]

Hi;
VAT removal request for account st79208-sys and refund of VAT paid on
order 33852334 requested please (SoYouStart account is already validated and
order was paid). i send all proff and including top to id my address
Please VAT removal and refund my VAT/Tax my paypal account
Thank you

[bkim]

Remove vat again?
Maybe because its a new year I don't know but I just ordered 4 ips and there was a vat charge and vat was already removed from my account. My nic is sb76221-sys any ideas? I don't want to have to pay vat on my server renewal which is coming up soon.

[akua]

please validate my account and remove VAT from order.

sent validation documents to validation-ie@soyoustart.com

ty14584-sys

Thank you

[babadagi]

your VAT records reset for 2015? i just pay my invoice and billed VAT again. Please remove my vats for future invoices.

Please -AGAIN- remove VAT from my SYS account with nic-handle = be97820-sys

thank you for attention.

[mgould73]

Hello, I have been a validated OVH/SYS customer now for many months. Vat has been removed from account since I have requested it months ago. However I have just ordered a new server today, 1/1/2015 and I was billed for VAT again. Did your system reset for 2015? Can you please look into this and remove Vat on this order and future orders, thanks.

GM196238-SYS

[TomOVH]

Hello,

Thank you for bringing this to our attention, we will take care of this as soon as possible.

[cagriekin]

hi,

ER18373-SYS

i've sent validation documents (to validation-ie@soyoustart.com) and i'm also an old kimsufi customer (ER9524-OVH)

please validate my account and remove VAT from order.

thanks

[kalam]

Hello,

I sent an email to validation-ie@soyoustart.com with the required information.

Please validate pc141649-sys for VAT removal and refund VAT from order SYSIE8664

Thank you.

[ahmedsamy]

Please validate my account: nichandle: ea73154-sys, Also please remove VAT from the order.
Thanks

[norsk22771]

Hello

Please validate my account: sy32804-sys‏

I attached my VISA and a bill when i bought a PC from norwegian supplier.

Regards

[ahmedsamy]

Hello,

I registered an account, and I sent the validation documents to validation-ie@soyoustart.com , I got a reply says my order has been created for xx and I should pay for it using some URL along with an order number and password, but when I try to go to that link, it says 'Your user account has not yet been validated.'. This was on Dec 25th and now it says 'This order has expired'.

Second, I live outside EU, so please remove VAT from that the order.

Also, When I try to login to the control panel, it gives me this error 'Nic existant invalide: ea73021-sys'

My nic-handler: ea73021-sys.

Thanks and Regards.

[menndiary]

Please remove my VAT from my SYS account with nic-handler hj102483-sys.

I used to sent validation proofs to you with an OVH account with nic-handler hj301839-ovh.

Those account are on same E-mail account.

[hadi_gby]

TICKET#2014112619019459
3 day gao they say that : if you paid again last invoice your server will be unsuspend today !!
but after i paid it again they say that : your payment not validate yet ! you must wait for it and now is 3 days not responde yet !!!!
i need only ftp or any thin for access for backupsssssssssssssssssssssssssssss
pleaseeeeeeeeeeeeeeeeeeee ansswerrrrrrrrrrrrrrr me .


now is 12+7 days 2 dedicated server suspended !!!!!!!!!!!!!!!!!!!!!!!
i dont undrestand now is 7-8 month that i was your customer

[samuel]

Hello

I registered a account from your SYS webpage. My nichandle: gs138106-sys

I attached my driving license and a digital tv platform bill. I'm living in outside EU. Please validate my account and remove VAT

Regards

[Haytham3atef]

Hi Haytham3atef ( '', )


There are some details we need to check regarding your account validation. Please see my email regarding this and we can get this resolved soon

Hello Again,
I have check all my account information and made it match with electricity bill and the address too. and I have sent the VAT Removal to the Irish support team
please validate my account and Remove VAT
Thanks & Regards

[tbone]

Hello Will, OVH, SYS Teams,

I have an KS/OVH account and some servers for over 2 years now, and wanted to purchase a SYS server as well, since I saw it was in stock. It seems I had to create a new handle/account with SYS, and am awaiting validation.

Can you have a look at the e-mail I sent ? I've sent it to validation-ie@soyoustart.com, and my nick handle is br138762-sys, but have gotten no reply yet.

Also, as stated in the e-mail, do I really need to pass validation again, if I've already passed it with KS/OVH ?

Thank you!

Best regards & Merry Christmas!

[WillOVH]

Hi Haytham3atef ( '', )

Hello,
Please validate account mh46103-sys and VAT removal in my account i have sent to you the proof that i doesn't live in europe all information has sent to you by my mail

Thanks & Regards!

There are some details we need to check regarding your account validation. Please see my email regarding this and we can get this resolved soon

[WillOVH]

Hi Atlantis ( '', )

Hi;
VAT removal request for account st79208-sys and refund of VAT paid on
order 33852334 requested please (SoYouStart account is already validated and
order was paid). i send all proff and including top to id my address
Please VAT removal and refund my VAT/Tax my paypal account
Thank you

I see your recent order has completed successfully. I have requested a VAT refund for this order. It will be processed and returned to your account soon.

[WillOVH]

Hi silver_ring ( '', )

Your SYS account, as it is with our Irish support center has been validated and a VAT exemption has been requested.

[WillOVH]

Hi xJust

Hello. Please validate account ip8497-sys and VAT removal in order 33852097.

Thanks & Regards!

You account has been validated. Please check your email for confirmation. The exemption will be applied soon.

[WillOVH]

Hi Vislom

Hi;

My account activated and VAT removal please.

Account Number ( nichandle ) : cs183493-sys

Order Number: 33852373

Regards.

Your account is valid. Exemption Requested ( '', )
Please check your email for confirmation.

[Haytham3atef]

Hello,
Please validate account mh46103-sys and VAT removal in my account i have sent to you the proof that i doesn't live in europe all information has sent to you by my mail

Thanks & Regards!

[atlantis]

Hi;
VAT removal request for account st79208-sys and refund of VAT paid on
order 33852334 requested please (SoYouStart account is already validated and
order was paid). i send all proff and including top to id my address
Please VAT removal and refund my VAT/Tax my paypal account
Thank you

[silver_ring]

Hello,

Your account dh300319-ovh is registered with the US subsidiary. As this is in another jurisdiction we are unable to access the details on this account.

Hi David,

So could you check again and activate for my account: dh49769-sys? Let me know if you would like to access to my OVH account, I will send a PM to you.

Thanks,

[xJust]

Hello. Please validate account ip8497-sys and VAT removal in order 33852097.

Thanks & Regards!

[vislom]

Hi;

My account activated and VAT removal please.

Account Number ( nichandle ) : cs183493-sys

Order Number: 33852373

Regards.

[davidovh]

Hi Will, I updated my address almost 2 months ago but I haven't received any feedback yet. Could you have a look on that? Btw, I already had validated OVH account: dh300319-ovh

Thanks,
Hoa

Hello,

Your account dh300319-ovh is registered with the US subsidiary. As this is in another jurisdiction we are unable to access the details on this account.

[davidovh]

Hi,

I did submit a VAT removal request for cv66264-sys about 8 days ago. Have not heard back since then. Please at a look at it.

Thanks

Hello,

I have requested the removal of VAT on your account.

[davidovh]

VAT removal request for account st79091-sys and refund of VAT paid on order 33794172 requested please (SoYouStart account is already validated and order was paid). Existing validated OVH.ie account is st30768-ovh. Thanks.

Hello,

I have requested the billing department to remove VAT from your account, and to refund VAT on your order 33794172.

[davidovh]

Can you please check the status of VAT removal on sd128185-sys please?

I sent email with required docs days ago.

Will I get a refund of any VAT I have already paid?

Thanks.

Hello,

A request has been made with the billing department for VAT to be removed from your account.

[davidovh]

td57317-sys
Order: Number: 33482810
King Regards,
i order 15 day ago !
only validated my account not refresh order i want order another server

Hello,

Your account has been validated and VAT has been removed from your account.

[davidovh]

Hi,

I submitted the required docs to validation-ie@soyoustart.com.

Can you please validate rk29266-sys and remove VAT?

Hello,

We also require a proof of address document with matches the details on your account.

[davidovh]

Hi,

I submitted the required docs to validation-ie@soyoustart.com.

Can you please validate pa222623-sys and remove VAT?

Hello,

Your account has been validated and I have requested the removal of VAT from your account.

[silver_ring]

Thanks Will, I updated my address and reply to the email ticket. Please let me know when your validation process finish.

Hi Will, I updated my address almost 2 months ago but I haven't received any feedback yet. Could you have a look on that? Btw, I already had validated OVH account: dh300319-ovh

Thanks,
Hoa

[domainbop]

VAT removal request for account st79091-sys and refund of VAT paid on order 33794172 requested please (SoYouStart account is already validated and order was paid). Existing validated OVH.ie account is st30768-ovh. Thanks.

[cv100]

Hi,

I did submit a VAT removal request for cv66264-sys about 8 days ago. Have not heard back since then. Please at a look at it.

Thanks

[lolganked]

Can you please check the status of VAT removal on sd128185-sys please?

I sent email with required docs days ago.

Will I get a refund of any VAT I have already paid?

Thanks.

[ali1024]

Hi,

I submitted the required docs to validation-ie@soyoustart.com.

Can you please validate pa222623-sys and remove VAT?

I updated my information. Can you please check again for validation, as soon as possible, before the order expires?

[dar tawseef]

td57317-sys
Order: Number: 33482810
King Regards,
i order 15 day ago !
only validated my account not refresh order i want order another server

[rogatkincom]

deleted

[ali1024]

Hi,

I submitted the required docs to validation-ie@soyoustart.com.

Can you please validate pa222623-sys and remove VAT?

[davidovh]

Hi!

I have sent verification for bj436645-sys. I have also been verified once before on OVH.com. Please validate my account so I can pay my order, it expires tonight!

Hello,

I have sent you an email regarding the status of your validation. reply to this email with the relevant documents and we can validate your account.

[davidovh]

Hi, my nichandle is: mr107918-sys

I've got message that my account is activated, but when I try to pay the bill I get "Your user account has not yet been validated." . Bill has expired already, but plese activate account so i can make new purchase . (Already send 2 messages in last days and zero response)

Thanks

Hello,

Your account has been validated and you will be able to proceed with the payment of your order.

[davidovh]

Hello, can I have my account validated + VAT removed? The nic-handle is cs182645-sys; already have a Kimsufi account validated with the same details, nic-handle cs154243-ks. Documents were sent, anyway.

Hello,

Your account has been validated and the VAT will shortly be removed from the account.

[davidovh]

Hi,
I have now waited 24 hours for validating and my order expired, what is happening? please resolve this or is this support also if i ever have any problems with my server if i ever get one with your company now, don't look promising though :S

ORDER: 33703932
Nichandle: ob12845-sys


Date: 15-12-2014 09:14:27
Expiry date: 16-12-2014 09:14:27

Hello,

Your account has been validated, and the VAT will be removed from your account shortly.

[davidovh]

Hi,

i owned server RBX2 - Rack: 23B06 - Server ID: 162393

i have sent lot lot emails to support team but syoustart team seems to be very busy other than customer issues. they are not reply to my query.

my server have lot of problems
- i can not reboot my server it raise error.
- i can not take backup of server.

Hello,

Could you provide the name of the server and your Nichandle and I will look into this further for you.

[davidovh]

Hello,
I created my account on Friday and ordered a dedicated server, I sent the documents for verification right after. On Sunday we should set up and configure the server because on Monday it will go live, it is really important and urgent because I already lost a couple of days with a slow and incompetent local provider. I hope OVH will show excellence here as well, I thank you in advance to verify my account as soon as possible (today?). My nichandle is bv66446-sys
My order number: 33668227
Thanks a lot in advance!!

Hello,

Your account has been validated and you will now be able to make payment for your orders.

[davidovh]

Documents sent in e-mail on Dec/8 / 2014. for verification: on11464-sys, order: 33571573
I'm also already a kimsufi verified client.

No reply since. Posted on the forum, my post got ignored.

This does not look like a good service

Hello,

Your account has been validated. You will now be able to make payment for your orders.

[davidovh]

I want to order a SYS server. (I already use server from OVH).
on dec 10 I sent all document for getting tax-exemption but got no answer. I;ve sent the documents both by email and using the support web insterface.

My account has not been validated. now it seem my order has expired and I cann't add a new order to the nichandle (yg4257-sys).

please advise.

Hello,

Your account has been validated and the VAT will shortly be removed from your account.

[davidovh]

Can you please validate ah34136-sys I have already submitted all the required documents to validation-ie@soyoustart.com. Also my order already expired since I was waiting for validation so do I have to create a new order or is there a way to re-activate expired order (I believe the requested server is still in stock)

Hello,

Your account has already been validated and the VAT has been removed from your account.

I

[davidovh]

Hello, We already have valid accounts at SyS (US) & OVH. We requested 8 days ago for account validation at validation-ie@soyoustart.com but haven't received any response back. Can you please check and update and please remove VAT too?

Account ID: fs76586-sys

Regards/Shahid

Hello,

I have sent you an email regarding the status of your Validation, and the documents which we require.

[davidovh]

Hello, I sent in documents 3 days ago. No respond so far...

ID: gd104767-sys
OrderID: 33641542
Email I sent documents to: validation-ie@soyoustart.com

Hello,

your account has been validated. You will now be able to make payment for your orders

[davidovh]

I've been an OVH client for over a year.
Sent documents by email for validation on Dec 2, 11 days ago.
Received no reply.
You claim processing of 72 hours, it has been 264 hours.

gf126493-sys , ovh account gf88895-ovh

Tried opening another soyoustart account on Dec 12 because you don't allow to open additional orders from unvalidated accounts.
Uploaded documents again via contact form this time at

http://www.soyoustart.com/fr/support/

second account gf127494-sys

Please verify one of the soyoustart accounts and remove VAT, my OVH account is VAT exempt.

Hello,

Your account gf126493-sys has been validated and the VAT will shortly be removed from your account.

[davidovh]

Hello,
It's been over a month since I sent my request so I would like to write it here;

Would you please have a look at verification files and remove & refund the taxes that are already been paid, please?

ca275470-sys

Hello,

I have sent a reminder to the billing department for VAT to be removed from your account and will get this issue resolved straight away.

[Marius]

Hi, my nichandle is: mr107918-sys

I've got message that my account is activated, but when I try to pay the bill I get "Your user account has not yet been validated." . Bill has expired already, but plese activate account so i can make new purchase . (Already send 2 messages in last days and zero response)

Thanks

Hello,

Your account has been validated I have sent you an email regarding this.

Any solution to my problem @davidovh?

Please also remove VAT, my account is VAT exempt

[davidovh]

Hello, I sent in documents 3 days ago. No respond so far...

ID: se76591-sys
Email I sent documents to: validation-ie@soyoustart.com

Hello,

Your account has been validated I have sent you an email regarding this.

[B10M]

Hi,
I have now waited 24 hours for validating and my order expired, what is happening? please resolve this or is this support also if i ever have any problems with my server if i ever get one with your company now, don't look promising though :S

ORDER: 33703932
Nichandle: ob12845-sys


Date: 15-12-2014 09:14:27
Expiry date: 16-12-2014 09:14:27

I have now waited 72 Hours still nothing.
I'm kinda worried that the normal support is this slow also...
I am now going to register with a similar company, the first that creates my server i will be sticking with.

[prikolus]

I don't understand this service.
It takes you months to validate new accounts when you claim it takes 72 hours.
Are you running a business? Do you understand what customer service means?

I've been an OVH client for over a year.
Sent documents by email for validation on Dec 2, 11 days ago.
Received no reply.
You claim processing of 72 hours, it has been 264 hours.

gf126493-sys , ovh account gf88895-ovh

Tried opening another soyoustart account on Dec 12 because you don't allow to open additional orders from unvalidated accounts.
Uploaded documents again via contact form this time at

http://www.soyoustart.com/fr/support/

second account gf127494-sys

Please verify one of the soyoustart accounts and remove VAT, my OVH account is VAT exempt.

[Marius]

Hi, my nichandle is: mr107918-sys

I've got message that my account is activated, but when I try to pay the bill I get "Your user account has not yet been validated." . Bill has expired already, but plese activate account so i can make new purchase . (Already send 2 messages in last days and zero response)

Thanks

[jsb]

Hi!

I have sent verification for bj436645-sys. I have also been verified once before on OVH.com. Please validate my account so I can pay my order, it expires tonight!

[qrwteyrutiyoup]

Hello, can I have my account validated + VAT removed? The nic-handle is cs182645-sys; already have a Kimsufi account validated with the same details, nic-handle cs154243-ks. Documents were sent, anyway.

[B10M]

Hi,
I have now waited 24 hours for validating and my order expired, what is happening? please resolve this or is this support also if i ever have any problems with my server if i ever get one with your company now, don't look promising though :S

ORDER: 33703932
Nichandle: ob12845-sys


Date: 15-12-2014 09:14:27
Expiry date: 16-12-2014 09:14:27

[netbeamerp]

Hi,

i owned server RBX2 - Rack: 23B06 - Server ID: 162393

i have sent lot lot emails to support team but syoustart team seems to be very busy other than customer issues. they are not reply to my query.

my server have lot of problems
- i can not reboot my server it raise error.
- i can not take backup of server.

[ygol]

I want to order a SYS server. (I already use server from OVH).
on dec 10 I sent all document for getting tax-exemption but got no answer. I;ve sent the documents both by email and using the support web insterface.

My account has not been validated. now it seem my order has expired and I cann't add a new order to the nichandle (yg4257-sys).

please advise.

[bvaszkun]

Hello,
I created my account on Friday and ordered a dedicated server, I sent the documents for verification right after. On Sunday we should set up and configure the server because on Monday it will go live, it is really important and urgent because I already lost a couple of days with a slow and incompetent local provider. I hope OVH will show excellence here as well, I thank you in advance to verify my account as soon as possible (today?). My nichandle is bv66446-sys
My order number: 33668227
Thanks a lot in advance!!

[Shahid]

Hello, We already have valid accounts at SyS (US) & OVH. We requested 8 days ago for account validation at validation-ie@soyoustart.com but haven't received any response back. Can you please check and update and please remove VAT too?

Account ID: fs76586-sys

Regards/Shahid

[nandika]

Documents sent in e-mail on Dec/8 / 2014. for verification: on11464-sys, order: 33571573
I'm also already a kimsufi verified client.

No reply since. Posted on the forum, my post got ignored.

This does not look like a good service

[mariolita]

Can you please validate ah34136-sys I have already submitted all the required documents to validation-ie@soyoustart.com. Also my order already expired since I was waiting for validation so do I have to create a new order or is there a way to re-activate expired order (I believe the requested server is still in stock)

[kengou4]

Hello, I sent in documents 3 days ago. No respond so far...

ID: gd104767-sys
OrderID: 33641542
Email I sent documents to: validation-ie@soyoustart.com

[prikolus]

I've been an OVH client for over a year.
Sent documents by email for validation on Dec 2, 11 days ago.
Received no reply.
You claim processing of 72 hours, it has been 264 hours.

gf126493-sys , ovh account gf88895-ovh

Tried opening another soyoustart account on Dec 12 because you don't allow to open additional orders from unvalidated accounts.
Uploaded documents again via contact form this time at

http://www.soyoustart.com/fr/support/

second account gf127494-sys

Please verify one of the soyoustart accounts and remove VAT, my OVH account is VAT exempt.

[Ali]

Hello,
It's been over a month since I sent my request so I would like to write it here;

Would you please have a look at verification files and remove & refund the taxes that are already been paid, please?

ca275470-sys

[Edyyy]

Hello, I sent in documents 3 days ago. No respond so far...

ID: se76591-sys
Email I sent documents to: validation-ie@soyoustart.com

[ninja6o4]

edit: nm

[davidovh]

validation-ie@soyoustart.com

Hello,

I have sent you an email regarding the status of your validation.

[ne19919-sys]

And what email did yous end your validation documents to?

validation-ie@soyoustart.com

[Smally1997]

And what email did yous end your validation documents to?

[ne19919-sys]

Did you order your server from soyoustart UK or soyoustart ie?

From "https://eu.soyoustart.com/ie/"

[Smally1997]

Did you order your server from soyoustart UK or soyoustart ie?

[ne19919-sys]

ID: ne19919-sys
Validation

Been a week now from when i sent my email.
So disappointed...

[S0phie]

bb139137-sys

VAT removal hasn't been processed.

Your account is now VAT removed

[S0phie]

*account validation*

sa261621-sys

Edit: Been waiting since 08/12/2014 13:34

Your account is now validated.

[nandika]

Hi!
I have sent the documents in email, and also I'm already verified at kimsufi & have a server.
Please verify my account, order id: 33571573, verification: on11464-sys

Thanks in advance!

[alexys95]

*account validation*

sa261621-sys

Edit: Been waiting since 08/12/2014 13:34

[Badea_Gabriela]

*account validation*

my nickhandle: gb78110-sys
order number: 33589578

The ovh.ie account and http://www.soyoustart.com/ie has the same informations(phone number , address , etc )!

Thanks in advance.

[ki11069]

*VAT REMOVAL REQUEST*

Hey and good day! I've paid my first order with SYS, and would like to refund VAT as we all do here!)
account: ki11069
order: 33604263

Thanks for doing this good work! Have a nice day!

[dar tawseef]

after 5 days ago that i send docs , not answer yet and not validation/vatRemove yet !!!
i dont undrestand sys ! if this company can not control and support users that why continue it ....
when i order wirite 120 SEC but now ...., you can answer and inform users !!
td57317-sys Order: Number: 33482810

[bbharat95]

Hi bbharat95

Your account has been validated. I have also confirmed this via email.

Kind Regards.

bb139137-sys

VAT removal hasn't been processed.

[hadi_gby]

hi dear
gm162464-sys
1 week ago i paid 60 euro invoice and not accept yet !! and after accept i must pay 30 euro invoice but in my panel show 90 euro for payment
info of 60 euro : Bon de commande : Numéro : 33249203 Date : 01 Décembre 2014 19:32:25
today i receive this email :
--------------------------------------------------------
Incident de paiement / règlement de la facture !!!

Because of a default on the payment method you have registered , invoice
renewal of your services as of 2014-12-01 could not be honored.
We invite you to go to your account to learn a new way
Payment and regularize the following bill:
https://eu.soyoustart.com/fr/cgi-bin...nce=SYSFR48945 xxxxxxx

We remind you that this bill is linked to the following services :

In the absence of payment within 7 days, your service will be suspended.
In case it would have been addressed in the meantime, please take
early contact with our services.

[dar tawseef]

Why Any one not answer me !!!
If possible please validate and ready server be faster .
td57317-sys
Order: Number: 33482810

King Regards,

[TomOVH]

Hello,

neu, Rakan & xCoderTV: I have passed this on to our validations department and will take care of it ASAP.

[Rakan]

hello i send my document but my account still not approve and not validate non VAT
my NIC:sr108686-sys

thank you

[kreamer]

join old OVH customer cs90106-ovh

i need to join my old cs90106-ovh to new one cs180271-sys
and please validate account and remove VAT

so we can pay order.

an email for validetion sent as well!



thanks.

why do I need to wait so long for the account to be activated?
I already have an working OVH account, cs90106-ovh
it uses the same email registered for cs180271-sys
docs sent over 3 days ago, I really need the new server today!

[xCoderTV]

Hey,
We have been waiting ~3 days for a response, and we now need a response because we need to buy the server today. Please take a look at the email and vaildate us.

NicHandle: ms244431-sys

Thank you,
Sebastian M
Developer of the InfiniteFaze Network

[neu]

my nichandle: ou3263-sys

I submitted VAT removal request with all the verification documents two weeks ago
and
i got VAT removal confirmation

but

Today, I made payment with VAT

How long do I have to wait for VAT removal?

again 2 weeks?

thanks in advance for your help

[S0phie]

Dear i send several email and not answer me any one after 1 week !!
if not ready my orders unit tomorrow than please say them that cancel orders :
My order Numbers1:
ORDER 32864400
Date:
2014-11-19
My order Numbers2:
ORDER 32934208
Date:
2014-11-23

Hi,

Your account is managed by SyS France. I can see that the 1st order is cancelled and I'll contact the support team in France to get the 2nd one cancelled.

[kreamer]

join old OVH customer cs90106-ovh

i need to join my old cs90106-ovh to new one cs180271-sys
and please validate account and remove VAT

so we can pay order.

an email for validetion sent as well!



thanks.

[dar tawseef]

Hello
please validation td57317-sys
Order: Number: 33482810

thankyou and King Regards,

[hadi_gby]

Dear i send several email and not answer me any one after 1 week !!
if not ready my orders unit tomorrow than please say them that cancel orders :
My order Numbers1:
ORDER 32864400
Date:
2014-11-19
My order Numbers2:
ORDER 32934208
Date:
2014-11-23

[WillOVH]

Hi hadi_gby,

Your So You Start account is with our French subsidery. I am unable to deal with this issue.
Please contact the SYS-FR support centre.
Please be aware this is the incorrect forum for your issue.

Kind Regards.

[WillOVH]

Hi teredo,

I have validated your account. A confirmation has been sent via email along with a link so you may proceed with your order.

Kind Regards.

[WillOVH]

Hi nenox,

Your account has recently been validated order has been delivered successfully.

Kind Regards.

[WillOVH]

Hi bbharat95

Your account has been validated. I have also confirmed this via email.

Kind Regards.

[hadi_gby]

why today not asnwer any one !! gm162464-sys
i I'm worried they be suspend my servers now is 5-6 month that i renew servers but last my payment in 2014/12/02 not validate yet .
new orders after 10 days not ready yet !! i dont undrestand them .

[Smally1997]

No validation will be done over night, they will be done when OVH opens in the morning.

[teredo]

Hello,
I send you my document, how soon you validate my account?
Nic-handle : mg132807-sys.
Order : 33397687
Thank you.

[nenox]

Hi,
Can you validate my account faster? I've already sent documents/payment.
----
Your order was paid on 02/12/2014 a 16:51:56 - Your order is in progress
E3-SSD-3 (In Stock - 120sec)
----
sn57753-sys
ORDER 33392482

Thank you.

[bbharat95]

My account validation is pending I've already sent documents please escalate this.
bb139137-sys

Thank You

[Smally1997]

This charade. It's ridiculous. What with Sophie "chasing the KS team" and you "contacting the main billing person directly". I bet you're all sat in the same office.

I honestly don't see why this was a needed post? What matters is that it was done, regardless of where they are sitting, they could be next to eachother both Jane and Sophie still did their best to resolve the issue.

[mike_]

Hi Albahost

I have contacted the main billing person directly. Its done now..so should be in your account in about 5 working days but it depends on your bank. There's a difference between lazy and very busy. Thank you for your understanding

This charade. It's ridiculous. What with Sophie "chasing the KS team" and you "contacting the main billing person directly". I bet you're all sat in the same office.

[Jane - OVH]

Hi Albahost

I have contacted the main billing person directly. Its done now..so should be in your account in about 5 working days but it depends on your bank. There's a difference between lazy and very busy. Thank you for your understanding

[AlbaHost]

Originally Posted by WillOVH View Post
Orders 30301581 and 30284458 will have VAT refunded to you. Please allow our billing department 10 working days to process this request and for the funds to reach your account.

I will UPDATE this thread as long as the lazy support refund me which im waiting for VAT refund till 4 months ago!

[hadi_gby]

To give a detailed explaination and protect the privicy of your account I have emailed you regarding this query.

Kind Regards.

Hi
thankyou but i give only one email from kimsufi support that why my order require manual validation before being processed.
but my problem that is why after 10 days my soyoustar orders not ready yet !!
My NicHandle sys: gm162464-sys
My order Numbers1:
ORDER 32864400
Date:
2014-11-19
My order Numbers2:
ORDER 32934208
Date:
2014-11-23
--------------------------
and why my kimsufi panel not have some option in bill panel !! (such as payment methods , or i can not set auto renew or cancel services )

Best Regards.

[bbharat95]

My account validation is pending I've already sent documents please escalate this.
bb139137-sys

Thank You

[Daniel OVH]

Lineage Loyal banned for 1 month

If you still want to order a server you will need to send in your documents.

[WillOVH]

Mr Daniel

can you check this post : #309
http://forum.ovh.co.uk/showthread.ph...ll=1#post66864

now is more than 6 months i am your customer, but 2 last my order after 10 days not ready yet and too my kimsufi panel have problem.

To give a detailed explaination and protect the privicy of your account I have emailed you regarding this query.

Kind Regards.

[Lineage Loyal]

what new nick? have skype for no spam forum and help me?
i cant new nic or how?

[Smally1997]

Register a new nic then or check your password.

[Lineage Loyal]

You need to take a picture or a scan of your passport, birth certificate or driving license and a proof of address either a bank statement, utility bill or phone Bill and send it to validation@soyoustart.com or if you purchased your server from soyoustart.ie then send it to validation-ie@soyoustart.com I did mine yesterday and within an hour it was activated and processed.

But now i dont have any order because expired and on new say Nic existant invalide: ll103041-sys, and what picture please can explain me really thanks you just write like: Send 1: Id card etc thanks

[Smally1997]

You need to take a picture or a scan of your passport, birth certificate or driving license and a proof of address either a bank statement, utility bill or phone Bill and send it to validation@soyoustart.com or if you purchased your server from soyoustart.ie then send it to validation-ie@soyoustart.com I did mine yesterday and within an hour it was activated and processed.

[Lineage Loyal]

Account validated.



You have sent us in an awful load of emails but no documents, please send in the required validation documents (ID and proof of address) and we will validate your account.

What documents ???? nic is ll103041-sys email: lineage2loyal@hotmail.com and what other? i dont have order i cant give other info like dedicate because time expired and i try to new order i get Nic existant invalide: ll103041-sys

maybe this documents? Proof of ID:
ID card
Driving Licence
Passport
Proof of address:
Utility bill (Gas, electricity, phone)
Bank statement
Official correspondence

if this i have send it on support email and on validation-ie@soyoustart.com

[hadi_gby]

Mr Daniel

can you check this post : #309
http://forum.ovh.co.uk/showthread.ph...ll=1#post66864

now is more than 6 months i am your customer, but 2 last my order after 10 days not ready yet and too my kimsufi panel have problem.

[Daniel OVH]

Please reply in the fastest time
After selecting a server and entry For payment
Error
Nic existaNic existant invalide: ft34584-sys

Account validated.

Activate my nic: ll103041-sys
and i have try order before 5 days dedicate and now expired. i try to order again say : Nic: ll103041-sys
please activate my nic.
Question: Its possible to connect on essential server e3- ssd2 with remote desktop? and i can install/run mysql yes?

You have sent us in an awful load of emails but no documents, please send in the required validation documents (ID and proof of address) and we will validate your account.

[Lineage Loyal]

Activate my nic: ll103041-sys
and i have try order before 5 days dedicate and now expired. i try to order again say : Nic: ll103041-sys
please activate my nic.
Question: Its possible to connect on essential server e3- ssd2 with remote desktop? and i can install/run mysql yes?

[THEFOX1400]

Please reply in the fastest time
After selecting a server and entry For payment
Error
Nic existaNic existant invalide: ft34584-sys

[Lineage Loyal]

Waiting activateeeeeeee ll103041-sys

[AlbaHost]

What's the order number?

Originally Posted by WillOVH View Post
Orders 30301581 and 30284458 will have VAT refunded to you. Please allow our billing department 10 working days to process this request and for the funds to reach your account.

[hadi_gby]

Your account is managed by SyS France. I have contacted them and they should get back to you shortly.

really thanyou "S0phie" , I am waiting for your response , i am old user of ovh company , each time server ready quickly but this time that i promise the clients ,was too long and not ready yet
Best Regards

[S0phie]

Seems admins dont see this

What's the order number?

[S0phie]

Hi.
My NicHandle sys: gm162464-sys
My order Numbers1:
ORDER 32864400
Date:
2014-11-19
My order Numbers2:
ORDER 32934208
Date:
2014-11-23
************** My NicHandle kimsufi :GM175953-ks
some days ago i sent you my documents, and again today send to validation-ie@soyoustart.com if possible please validate and ready server it faster!
(now is months that i am your customer ! and it is secend time that send docs)
and please attached photo that from my kimsufi panel , i can not add or remove payment methods and billing menu have some problem

this must same of sys panel for control auto renw services and .....

Your account is managed by SyS France. I have contacted them and they should get back to you shortly.

[S0phie]

Hi. My order Number:
33067099
Date:
30/11/2014 17:10:16
My NicHandle: tv21809-sys
Yesterday i sent you my documents, please validate it faster!

Your account is now validated and VAT exempt.

[S0phie]

Hi. My order Number:
33001010
Date:
26-11-2014 14:08:29

I send 2 documents. And my account has been validated . But VAT exemption didnt applied to my account.

Hi,

Your account is now validated and VAT exempt.

[hadi_gby]

Hi.
My NicHandle sys: gm162464-sys
My order Numbers1:
ORDER 32864400
Date:
2014-11-19
My order Numbers2:
ORDER 32934208
Date:
2014-11-23
************** My NicHandle kimsufi :GM175953-ks
some days ago i sent you my documents, and again today send to validation-ie@soyoustart.com if possible please validate and ready server it faster!
(now is months that i am your customer ! and it is secend time that send docs)
and please attached photo that from my kimsufi panel , i can not add or remove payment methods and billing menu have some problem

this must same of sys panel for control auto renw services and .....

[AlbaHost]

Hello Will,

10 and more days are gone, and still no refund from your side...

Seems admins dont see this

[UniDemoN]

Hello,

I have sent you an email regarding your validation.

Thank you.

[THEFOX1400]

After selecting a server and entry For payment
Error
Nic existaNic existant invalide: ft34584-sys

[davidovh]

I waiting approval please fast: ID: ft34584-sys
i also send request for VAT Removal but still no reply.
Please reply soon

Hello,

I have sent you an email regarding the status of your validation.

[davidovh]

Hi. My order Number:
33067099
Date:
30/11/2014 17:10:16
My NicHandle: tv21809-sys
Yesterday i sent you my documents, please validate it faster!

Hello,

I have sent you an email regarding your validation.

[davidovh]

Hi. My order Number:
33001010
Date:
26-11-2014 14:08:29

I send 2 documents. And my account has been validated . But VAT exemption didnt applied to my account.

Hello,

I have requested the removal of VAT from your account dm233422-sys.

[THEFOX1400]

I waiting approval please fast: ID: ft34584-sys
i also send request for VAT Removal but still no reply.
Please reply soon

[UniDemoN]

Hi. My order Number:
33067099
Date:
30/11/2014 17:10:16
My NicHandle: tv21809-sys
Yesterday i sent you my documents, please validate it faster!

[msmmsm]

Hi. My order Number:
33001010
Date:
26-11-2014 14:08:29

I send 2 documents. And my account has been validated . But VAT exemption didnt applied to my account.

[davidovh]

Hi, David. My nic-handle: - jv14480-sys.
i also send request for VAT Removal but still no reply. how much time it takes and from which date it takes time.

Hello, Your account has been validated and the VAT has also been removed from your account.

[S0phie]

Hello, my nic-handle: ki10947-sys and i sent proof on e-mail that i'm not a EU resident. Please remove VAT.

Hi, your account is managed by France, you must contact them directly I'm afraid.

[S0phie]

Hello,

I sent an e-mail ~ 2 weeks ago, but no reply.. Please removed from vat!
My nic-handle: tt414349-sys

Hi,

Your account is managed by SYS France, you'll need to contact them directly.

[Lineage Loyal]

I waiting approval please fast: ID: ll103041-sys

[AlbaHost]

Orders 30301581 and 30284458 will have VAT refunded to you. Please allow our billing department 10 working days to process this request and for the funds to reach your account.

Hello Will,

10 and more days are gone, and still no refund from your side...

[Quzi]

Hello, my nic-handle: ki10947-sys and i sent proof on e-mail that i'm not a EU resident. Please remove VAT.

[tt414349-sys]

Hello,

I sent an e-mail ~ 2 weeks ago, but no reply.. Please removed from vat!
My nic-handle: tt414349-sys

[netbeamerp]

Hello

You will have to create a new account with the correct address details, Also your account is registered with the SoyouStart France Subsidiary you will have to contact them regarding this issue.

Hi, David. My nic-handle: - jv14480-sys.
i also send request for VAT Removal but still no reply. how much time it takes and from which date it takes time.

[netbeamerp]

3 days? Haha))
This is just the beginning of your exciting adventures along with OVH. 3 days is not a term I think you have to wait 3 weeks)

ohhh Really.... Any Suggest for this problem.
On website they have written 99.99% Support guarantee... then how to make then understand Our issues.

[Denis0072]

Hi,

It seems your customer care seponse is very slow and poor.
My account activated 3 days back and still my VAtT removal has not been responded from you guys.

If you response time is slow then i would not like to go with sostart.com
i want to buy E3-SAT-2 Server.

Tell me the reason of delayed reply

3 days? Haha))
This is just the beginning of your exciting adventures along with OVH. 3 days is not a term I think you have to wait 3 weeks)

[netbeamerp]

Hi,

It seems your customer care seponse is very slow and poor.
My account activated 3 days back and still my VAtT removal has not been responded from you guys.

If you response time is slow then i would not like to go with sostart.com
i want to buy E3-SAT-2 Server.

Tell me the reason of delayed reply

[neu]

my nichandle: ou3263-sys

SyS account validation / VAT removal request

I have submitted all the verification documents

thanks in advance

[Denis0072]

SYS *****s!

Blocked all my 23 server!
Reason - one server sent spam.

Blocked without any warning, any abuses. Account me75619-sys

All my tickets ignored. I already moved all my server to other hosting provider and suggest you do the same

[mdfirdosh92]

My account with nichandle: fm301021-ovh has not been validated yet. I have submitted all the verification document to validation@ovh.ca

[makistsan]

Hello,

I have requested for validation from kimsufi on the 12.11.2014 (13 days ago) and my account has not yet been validated.

my account nic handle is ta111796-ks and the tickets i have opened are:
#2014111277000868
#2014111277002017
#2014111277003061
#2014111877001436

Also I am waiting for validation on soyoustart, where my customer ID is ta112544-sys and my current open order number is 32962245

On both kimsufi and soyoustart I get a message that I have no valid payment method, but no way to add one.

Thanks

[uday789]

Hello ,

Would you please Validate my account and remove VAT which i have submitted yesterday, my Nic handles are:
OVH Nic Handle: cu4023-ovh ( At OVH are all are vaidated long back ) )

and for soyoustart:

cu7701-sys

I have sent all required details in to email validation-ie@soyoustart.com , Waiting for an update

Regards

[NOVA]

Hello,

Your account has been validated and I have forwarded your VAT details onto the billing department.

Hello,

I sent mail, is attached..

Emergeny please server expired - BC 32962311

[davidovh]

Can you please validate ah34136-sys I have already submitted all the required documents to validation-ie@soyoustart.com. Also my order already expired since I was waiting for validation so do I have to create a new order or is there a way to re-activate expired order (I believe the requested server is still in stock)

Hello,

Your account has been validated and I have forwarded your VAT details onto the billing department.

[davidovh]

Hello SOphie,

Would you please answer in my ticket which i have submited today, my Nic handles are:
Nic Handle: LM174524-OVH

and for soyoustart:

lm153519-sys

I have selected not correct country instead of my country which i have i OVH.com.

Regards

Hello

You will have to create a new account with the correct address details, Also your account is registered with the SoyouStart France Subsidiary you will have to contact them regarding this issue.

[hsahmed]

Can you please validate ah34136-sys I have already submitted all the required documents to validation-ie@soyoustart.com. Also my order already expired since I was waiting for validation so do I have to create a new order or is there a way to re-activate expired order (I believe the requested server is still in stock)

[achilless]

http://screenshot.ru/f87e927c360356e...e044a60cc8.png

[achilless]

1 Error
Nic existant invalide: sa257098-sys

[silver_ring]

I have created a new email ticket with the same request. Please check your email.

Thanks Will, I updated my address and reply to the email ticket. Please let me know when your validation process finish.

[WillOVH]

Hi Will, are you sure that your colleague already replied to my validation email? I only got the below email on the 12th and I don't know what I should do to process my order. Please advise.

I have created a new email ticket with the same request. Please check your email.

[WillOVH]

Will someone at OVH/SYS please look into this order and process the validation, so I can access this server I ordered 10 days ago...there certainly was no delay in charging my credit card

Customer ID: ct73280-sys
order number: 32643316
order date: 07-11-2014 04:06:54
Your order was paid on 07/11/2014 a 04:12:30

Documents submitted by email: 07/11/2014
Document Receipt Acknowledged: 12/11/2014

Last correspondence received...5 days ago



Still waiting patiently (but, it IS beginning to run out).

Your account has been validated. You will receive an email with the details of your server shortly.

[WillOVH]

Hello Will,

Well i have provided many times according Staff request, and hereby i provide it again:

My account: lm183844-sys
Invoice: SYSIE2887
Date: 22-08-2014
Order Number: 30284458
Payment: Paypal

Orders 30301581 and 30284458 will have VAT refunded to you. Please allow our billing department 10 working days to process this request and for the funds to reach your account.

[silver_ring]

My colleague replied to your validation email on the 13th. Currently awaiting your reply.

Hi Will, are you sure that your colleague already replied to my validation email? I only got the below email on the 12th and I don't know what I should do to process my order. Please advise.

Hello,

We have just received your documents. A representative will be in contact with you as soon as possible.
Please note that incomplete or illegible documentation may delay the validation of your account.
Thank you for choosing So you Start.

The So you Start team

[imagamer2k]

Will someone at OVH/SYS please look into this order and process the validation, so I can access this server I ordered 10 days ago...there certainly was no delay in charging my credit card

Customer ID: ct73280-sys
order number: 32643316
order date: 07-11-2014 04:06:54
Your order was paid on 07/11/2014 a 04:12:30

Documents submitted by email: 07/11/2014
Document Receipt Acknowledged: 12/11/2014

Last correspondence received...5 days ago

Dear sir,

Thanks for those documents, we should be able to validate your order tomorrow and apply a VAT refund to that order by the end of the week

Kind Regards,
Daniel
OVH IE Support

Still waiting patiently (but, it IS beginning to run out).

[AlbaHost]

Please provide an order number or your nic handle (user id) when posting on the forum so we may locate your account.

Hello Will,

Well i have provided many times according Staff request, and hereby i provide it again:

My account: lm183844-sys
Invoice: SYSIE2887
Date: 22-08-2014
Order Number: 30284458
Payment: Paypal

[WillOVH]

hello guys
i placed an order yesterday and send the related validation documents.
can you please proceed?
Order:
Number: 32791373
nichandle: sl82826-sys

You account was validated 15th November, Please check your email for confirmation.

[WillOVH]

Hello there,

This is a third time that you guys from staff request VAT refund, but noone from you have refunded the vat which i have paid before 4 months ago!

Please provide an order number or your nic handle (user id) when posting on the forum so we may locate your account.

[WillOVH]

Hi

I'm waiting 2 days for validation.

ck35948-sys and I can't payment because my account still not validated ..

coming error for invoice screen : " existant invalide "

Your account was validated on the 15th November. You were sent confirmation via email.

[WillOVH]

Hello,

I ordered a server and provided validation documents on November 09. Could you update the order status for me?
Date: 09/11/2014
Order Number: 32685652
Nichandle: dh49769-sys

By the way, could you remove VAT on the order as well?

Thanks,

My colleague replied to your validation email on the 13th. Currently awaiting your reply.

[scool]

hello guys
i placed an order yesterday and send the related validation documents.
can you please proceed?
Order:
Number: 32791373
nichandle: sl82826-sys

[AlbaHost]

Hello there,

This is a third time that you guys from staff request VAT refund, but noone from you have refunded the vat which i have paid before 4 months ago!

[kalehosting]

Hi, your server was delivered on the 7th November.

Hi

I'm waiting 2 days for validation.

ck35948-sys and I can't payment because my account still not validated ..

coming error for invoice screen : " existant invalide "

[silver_ring]

Hello,

I ordered a server and provided validation documents on November 09. Could you update the order status for me?
Date: 09/11/2014
Order Number: 32685652
Nichandle: dh49769-sys

By the way, could you remove VAT on the order as well?

Thanks,

[S0phie]

Hello, I just ordered a server order #32643319. I was validated and my vat was removed on October 9th, why am I still stuck in "we check your payment manually". I thought getting validated was the whole point in removing manual payment verification??? I didn't order a server back in October because it took a month to become validated upon signing up in early September but decided to try again today.

I surely hope this isn't another 1 month ordeal.

Hi, your server was delivered on the 7th November.

[mgould73]

Hello, I just ordered a server order #32643319. I was validated and my vat was removed on October 9th, why am I still stuck in "we check your payment manually". I thought getting validated was the whole point in removing manual payment verification??? I didn't order a server back in October because it took a month to become validated upon signing up in early September but decided to try again today.

I surely hope this isn't another 1 month ordeal.

[akasoldats]

Hi, I'd like to have my account validated and VAT removed as I live in the US.. The two accounts are

kimsufi: hr11509-ovh
sys: hr37855-sys

Thanks!

Edited to include more info.

Hi, I submitted a request to remove VAT from my account over 3 months ago… Will someone please process this or let me know what is still missing. I am tired of wasting money on something that does not apply to me.

[Aussy]

Hello,

The VAT has since been remove from your account wj47691-sys and I have sent a reminder to the billing department for VAT to be refunded from your account.

Kind Regards
David
OVH Team

Any update buddy?

[AlbaHost]

Hello,

I have requested the refund of VAT from your order 30284458.

Kind Regards
David

Hello there,

This is a third time that you guys from staff request VAT refund, but noone from you have refunded the vat which i have paid before 3 months ago!

[Denis0072]

I ordered from your company yesterday for a server in order 32112243. i was let through the order process without much trouble but was never asked for a payment method. so i finished the order process and was met with an order page with no payment methods on it and no other information besides my order. 2 hours later i receive an email from your company asking for payment.

But when i actually logged in i was presented with no payment options and was told to contact support which i did. Upon opening up the email again from your service i saw that i prompt asking for IDENTITY VERIFICATION was present i was not to impressed that i wasn't emailed about this and had to find out by actually logging into the order.

So getting to the ignored requests by your company.

I got the required documentation together making sure not to provide Private and Confidential documents to your company but still providing what you needed. So i scanned and sent them off receiving ticket number 2014102877000474 and 2014102977000829

Also about 10 minutes after 2014102877000474 I also submitted 2 more tickets 1 was for VAT REMOVAL because i am an AUSTRALIAN RESIDENT and The other was asking when i would be able to pay for the server that i ordered.

At the moment as it stands both the ID VERIFICATION AND THE VAT REMOVAL have been IGNORED and my order 32112243 is now saying The validity date of your purchase order has been exceeded. You can start your order again by using:.

I am really not impressed that i have had to resort to the forum to resolve this because i really don't see what is so hard about looking at a scanned page and clicking a button and clicking another button to remove VAT that i shouldn't have been charged for in the first place.

SO CAN SOMEONE PLEASE ACTUALLY PROVIDE SOME SERVICE AND RESOLVE THE ISSUES ALREADY BECAUSE THIS WELCOME TO YOUR COMPANY SUCKS

I'm afraid you'll have to wait for a response even for 2-3 weeks. So "working" OVH team.

[DataWolf2014]

I ordered from your company yesterday for a server in order 32112243. i was let through the order process without much trouble but was never asked for a payment method. so i finished the order process and was met with an order page with no payment methods on it and no other information besides my order. 2 hours later i receive an email from your company asking for payment.

But when i actually logged in i was presented with no payment options and was told to contact support which i did. Upon opening up the email again from your service i saw that i prompt asking for IDENTITY VERIFICATION was present i was not to impressed that i wasn't emailed about this and had to find out by actually logging into the order.

So getting to the ignored requests by your company.

I got the required documentation together making sure not to provide Private and Confidential documents to your company but still providing what you needed. So i scanned and sent them off receiving ticket number 2014102877000474 and 2014102977000829

Also about 10 minutes after 2014102877000474 I also submitted 2 more tickets 1 was for VAT REMOVAL because i am an AUSTRALIAN RESIDENT and The other was asking when i would be able to pay for the server that i ordered.

At the moment as it stands both the ID VERIFICATION AND THE VAT REMOVAL have been IGNORED and my order 32112243 is now saying The validity date of your purchase order has been exceeded. You can start your order again by using:.

I am really not impressed that i have had to resort to the forum to resolve this because i really don't see what is so hard about looking at a scanned page and clicking a button and clicking another button to remove VAT that i shouldn't have been charged for in the first place.

SO CAN SOMEONE PLEASE ACTUALLY PROVIDE SOME SERVICE AND RESOLVE THE ISSUES ALREADY BECAUSE THIS WELCOME TO YOUR COMPANY SUCKS

[Denis0072]

Waiting full refund for both orders 31931023 and 31930459
I can't wait more that 2 weeks, we ordred server on other place

[Uncle Eugene]

Hello! Order 32094946 is with VAT. ge68794-sys was validated.

[vlad]

More than one month waiting in ticket #2014092277000961 for VAT removal without any progress.

I hope things wouldn't be the same if I had an actual issue with the server.

[Denis0072]

where my servers?????

31931023 and 31930459

[sys-user123]

Hello I requested a refund for VAT on the current and future charges. Please let me know when I will receive some feedback, thanks.

Order number: 32023980
ID: bm413662-sys

Still waiting as well. Not sure what takes so long, should take about 30 seconds per account to validate...

[snukz]

edit: just got my email. thanks.

[serk120]

Hello i am waiting my account validation i have send the validation files id:g107322-sys

[Denis0072]

Still waiting

[sys-user123]

Hello I requested a refund for VAT on the current and future charges. Please let me know when I will receive some feedback, thanks.

Order number: 32023980
ID: bm413662-sys

[Denis0072]

Hello,

You have not provided a proof of address document. Provide a proof of address document which matches the details on your account and we can validate your account.

Kind regards
David OVH
Team

Hello
Then why never answered to my mails?
Done, please install servers fastly

[davidovh]

Account - wj47691-sys‏

Order Numbers -
31041207
31056542‏
31658293‏
31658546
31091985
31099048
31658576

You refunded one of my orders for the VAT, but didn't do the others, I think this is all of them

Hello,

The VAT has since been remove from your account wj47691-sys and I have sent a reminder to the billing department for VAT to be refunded from your account.

Kind Regards
David
OVH Team

[davidovh]

Still waiting on validation. Sent in Documents twice. I did not receive an email back,

I have paid 2 Invoices with VAT now. Will I get ALL VAT refunded? I hope SO....

sc106611-sys

Hello,

Your documents have been verified and VAT details have been forwarded onto OVH billing department they will remove the VAT from your account and orders.

Kind Regards
David
OVH Team

[davidovh]

I still waiting my 2 orders

31931023 and 31930459

Support fully ignore my emails

Hello,

You have not provided a proof of address document. Provide a proof of address document which matches the details on your account and we can validate your account.

Kind regards
David OVH
Team

[davidovh]

I have requested VAT be removed from my account "On 14-09-25 10:10 AM" and have attempted to follow up on the ticket. The ticket # is [Ticket #2014092277000148].

In case you can't access that ticket, here is the jist: I already have validated accounts for OVH and Kimsufi, with their NIC handles being br33818-ovh and br114368-ks. My new SYS NIC handle is br128883-sys.

I've already paid for the initial month, the setup fee, and an additional IP, all having VAT. Now I would like to have VAT finally removed, and a refund for the VAT I have already paid. Thank you.

Hello,

The VAT has since been removed from your account and I have requested the refund of VAT from your orders 31208717 31324535.

Kind Regards
David
OVH Team

[Denis0072]

Somebody answer to me?

[Denis0072]

I still waiting my 2 orders

31931023 and 31930459

Support fully ignore my emails

[achd]

Still waiting on validation. Sent in Documents twice. I did not receive an email back,

I have paid 2 Invoices with VAT now. Will I get ALL VAT refunded? I hope SO....

sc106611-sys

[Sledger]

I had requested account validation & VAT removal 5 days ago by sending all the required documents for my nic- handle sa250518-sys(Ticket #2014101477000179). Can you please kindly look into it, validate my account & remove VAT? Thank you

[Aussy]

Account - wj47691-sys‏

Order Numbers -
31041207
31056542‏
31658293‏
31658546
31091985
31099048
31658576

You refunded one of my orders for the VAT, but didn't do the others, I think this is all of them

[rmbell]

I have requested VAT be removed from my account "On 14-09-25 10:10 AM" and have attempted to follow up on the ticket. The ticket # is [Ticket #2014092277000148].

In case you can't access that ticket, here is the jist: I already have validated accounts for OVH and Kimsufi, with their NIC handles being br33818-ovh and br114368-ks. My new SYS NIC handle is br128883-sys.

I've already paid for the initial month, the setup fee, and an additional IP, all having VAT. Now I would like to have VAT finally removed, and a refund for the VAT I have already paid. Thank you.

[davidovh]

I sent in the additional info weeks ago, but I've pretty much given up on this. If this is ever processed I might consider a box in the future, but not now.

Ticket #2014092277000961 - waiting for more than 3 weeks for VAT removal since we're registered as a VAT company in an EU country. Sent VAT certificate weeks ago, still waiting for a reply.

hi david

I was confirmed in my account, but despite the passage of time more than 120+ hours of TVA fee still has not been removed.

SYS ID: sa249603-sys

Thank you.

Hello,

I have forwarded your VAT details onto the billing department, The VAT will soon be removed from your account.

Kind Regards
David
OVH Team

[davidovh]

Invoice: SYSIE2887
Date: 22-08-2014
Order Number: 30284458
Payment: Paypal

Hello,

I have requested the refund of VAT from your order 30284458.

Kind Regards
David

[vlad]

Ticket #2014092277000961 - waiting for more than 3 weeks for VAT removal since we're registered as a VAT company in an EU country. Sent VAT certificate weeks ago, still waiting for a reply.

[ninja6o4]

Submitted my request on Monday. ID cj447657-sys

Thanks

I sent in the additional info weeks ago, but I've pretty much given up on this. If this is ever processed I might consider a box in the future, but not now.

[AlbaHost]

Hello,

Could you provide the order numbers of the orders with VAT included and I will request the refund of VAT.

Kind Regards
David
OVH Team

Invoice: SYSIE2887
Date: 22-08-2014
Order Number: 30284458
Payment: Paypal

[mark123]

Hello,

Your VAT details have been forwarded onto the OVH billing department for VAT to be removed from your account.

Kind Regards
David

hi david

I was confirmed in my account, but despite the passage of time more than 120+ hours of TVA fee still has not been removed.

SYS ID: sa249603-sys

Thank you.

[davidovh]

You Guys still didnt do my VAT Refund. Account - uj8063-sys
After Sales support is next to worse and you cant expect anything out from SoYouStart guys.

Hello,

Your VAT details have been forwarded onto the OVH billing department for VAT to be removed from your account.

Kind Regards
David

[davidovh]

The vat which i paid is still not refunded...
My account: lm183844-sys
Its more than 2 month ago!

Hello,

Could you provide the order numbers of the orders with VAT included and I will request the refund of VAT.

Kind Regards
David
OVH Team

[davidovh]

VAT is still not removed. Account zd12846-sys

Hello,

Your VAT details have been forwarded onto the OVH billing department for VAT to be removed from your account.

Kind Regards
David

[AlbaHost]

The vat which i paid is still not refunded...
My account: lm183844-sys
Its more than 2 month ago!

[jaydev.upadhyay]

You Guys still didnt do my VAT Refund. Account - uj8063-sys
After Sales support is next to worse and you cant expect anything out from SoYouStart guys.

[dlt]

Hello,

I have taken note of your details.

@Aussy: Yes, any VAT paid we will refund, obviously only if you're not eligible to pay VAT

VAT is still not removed. Account zd12846-sys

[TomOVH]

Hello,

I have taken note of your details.

@Aussy: Yes, any VAT paid we will refund, obviously only if you're not eligible to pay VAT

[Aussy]

They removed my VAT as well, but do they refund the VAT you already paid for is the question

[dlt]

Please remove VAT from my account zd12846-sys
Account is validated and i received the 24-48h mail that says VAT will be removed from it , but its still not removed.
Please help

[Yamiraan]

yesterday they removed VAT from my account, i applied for this 19 september, so please wait for your turn hope they will reach you soon

[mark123]

hello

I sent the relevant documents on 5 October.

Confirm my account, I would be glad if you cancel fee vat

Order number: 31639721
Account id: as119763-sys

Thank you ovh team.

[crazy]

Hi, I am citizen of Russia, and live in Russia.

I have validated account: la201350-sys
I paid Order Number 31622498 incl. VAT
Please remove VAT on my account la201350-sys and refund VAT from Order #31622498

Thanks.

[akasoldats]

Hi, I'd like to have my account validated and VAT removed as I live in the US.. The two accounts are

kimsufi: hr11509-ovh
sys: hr37855-sys

Thanks!

Edited to include more info.

[AlbaHost]

The vat which i paid is still not refunded...
My account: lm183844-sys
Its more than 2 month ago!

[nte]

Hello,

I'm waiting since 2nd of Oct. to get my account validated on SYS.
My nickhandle: ln57739-sys

For the record, I already have a validated OVH account with same information.
Would be nice if this could be sorted out soon.

Kind regards

[Adrian]

One month have passed..still waiting for VAT removal on pa204382-sys‏

Thx.

[ozatomic]

SyS account validation needed. Documents have been sent to 'validation-ie@soyoustart.com' and confirmed that you had received them on the 25th September 2014

Can I please get an update on the process?

User: bb132147-sys

The process also asked for removal of VAT.

**UPDATE**
Account has been validated VAT removal passed to billing and awaiting that... Thanks Guys

[Stathinho]

I have sent the required documents to validation-ie@soyoustart.com as requested, but still the order is pending validation...
I am an OVH customer with nichandle: ae29573-ovh

Order number: 31599597
Nichandle: ae41483-sys

[Aussy]

Been over 2 weeks now and no refuns on VAT on the servers I ordered. . Is it a long and hard process or something?

wj47691-sys is my handle

[aerkol]

Bonjour,

I have just ordered a new server, my nic handle is ea68402-sys.

I have sent my validation documents and I believe I should be exempt from VAT. I am not EU citizen and I don't live in EU.

[mgould73]

I cannot believe that a company like this has this god awful support system. No Emails in a week, nothing.

If I was to run my business in this manner I wouldn't have any customers left.

Sad, very sad. I am just hoping that I don't get charged for a server I ordered over a week ago that I sent emails requesting cancellation for.

What I don't understand is OVH Canada, their support is 100x better, at least on the SYS side...

You guys really need to rethink how you do Business.

[dadus33]

I've been waiting for validation for 3 days already.

Also please remove VAT, I'm from Russia.

nichandle: ms226453-sys

Two weeks and a half for me.... Still no answer. nichandle fe35740-sys.

[Stanislav]

I've been waiting for validation for 3 days already.

Also please remove VAT, I'm from Russia.

nichandle: ms226453-sys

[dlt]

Still not validated. 12 days now. Still no reply from support.
NIC ID : zd12846-sys

[alsemany]

please remove VAT and refund for invoices paid.
am131533-sys
GRA1 - Rack: G111A13 - Server ID: 229185
I'm an Egyptian Citizen so why I have to pay VAT, Documents already sent but still all the invoices come with VAT why?
would I know please ETA for remove vat and refund !!

Thank you

[ironsquall]

still not validated.!! what is wrong with you people ?

ID: lm188416-sys

please say that if i can get validated or not, im bored to ask for validation

[S0phie]

Hi,

First of all, 31217071 is managed by sys NL and you should have contacted our Dutch support directly. Refund requests must not be posted on this forum. However I can see that this order is now cancelled.

For order 31226104, our Irish team will get back to you within 3 days.

Regards,

[maxmenten]

Hi there,

Due to your validation system I'm forced to cancel my order and re-order. Cancellation should've been handled yesterday (through phone support) however there's no update on this; check it out please.

Order #31217071

Furthermore I've sent in the required documentation after re-ordering the same server through your .ie website. Please get to handling it, telling me 'as soon as possible' in the email and letting me wait more than a day (while it was perfectly in your operating hours) seems rather counter intuitive.

The order number that needs validation is 31226104

Sincerely,
Max

[apv]

Hello,

I apologise for the delay in us coming back to you all. I have taken note of your nic handles since we last responded and will see to it that we check your documents as soon as possible andremove VAT if necessary.

Thank you for your cooperation.

Hello!
Please take care of my handle va263418-sys for removing VAT to proceed with my current order and pay you.
Best regads
Apostolos

[mgould73]

Hi Please CANCEL my order order 31169099. I cannot wait any longer for the server and will seek a server elsewhere.

Customer id: gm196238-sys

[mgould73]

Hi my account is still not verified id is : lm188416-sys please verify it. I'm waiting for 5 days to get verified.

Same here. 5 Days now and I've sent documents in Twice.

•order 31169099 , Customer id: gm196238-sys

Took less then 24 hours on kimsufi from order - receiving server, not sure what the problem is here....

[ironsquall]

Hello,

I apologise for the delay in us coming back to you all. I have taken note of your nic handles since we last responded and will see to it that we check your documents as soon as possible andremove VAT if necessary.

Thank you for your cooperation.

Hi my account is still not verified id is : lm188416-sys please verify it. I'm waiting for 5 days to get verified.

[TomOVH]

Hello,

I apologise for the delay in us coming back to you all. I have taken note of your nic handles since we last responded and will see to it that we check your documents as soon as possible andremove VAT if necessary.

Thank you for your cooperation.

[AlbaHost]

The vat which i paid is still not refunded...
My account: lm183844-sys
Its more than 1 month ago!

[apv]

Hello,

Please I have made an order that expires today, my account is validated ( have sent all docs) and I am waiting for VAT removal

Thank you
Apostolos

[Tzahi]

Sent the documents - bi27105-sys.

[achd]

I would like my VAT removed.
sc106611-sys

My Account is setup and activated. I sent documents to the validation email.

Thank You.

[ahmetersoy]

Hello
ea67096-sys
I want to delete my account taxes.
I sent the documents.

I want to get the server, but the system adds the tax.
Thank you,

[dadus33]

Please validate my account for fe35740-sys. It's been a week since I sent the documents.

[mgould73]

Hello, I have signed up and paid for a server on Friday. My order is still stuck in "We check your payment manually " I am also a kimsufi customer.

Order #: 31169099, Customer ID: gm196238-sys

I have also sent in documents just in case you needed them and received a reply back.from the email address.

Can my order be processed asap please? I have also reqested VAT removal in my document email as well.

Thank you,

[lVeritasl]

Please validate my account. I don't wanna miss this order again !

Customer ID : ia40485-sys

[xpur]

hi,
accound id: pg88347-sys
order ids: 30950916, 31059170, 31059175, 31059176, 31059179

i'm wait refund VAT

[Mddata]

hi i have ovh customer md72277-ovh
i have active soyoustart account dm220453-sys
validate my account
i wait a week

[ironsquall]

Stıill not validated who is in charge of this process ?? you service is really slow. Please validate my account asap...
ID : lm188416-sys

[Aussy]

I requested VAT removal about 2 weeks ago, still nothing.

pa204382-sys‏

same

[dadus33]

They said we should have our accounts activated within 3 days, but I already waited double that time. That's a shame for such a big company.

[ironsquall]

Please remove Vat from my order and validate my account i've sent the required docs
Order number : 31167583
ID : lm188416-sys

[dadus33]

This validation service is really slow... What on earth is taking so long? I submitted my documents about 5 days ago. fe35740-sys

[Adrian]

I requested VAT removal about 2 weeks ago, still nothing.

pa204382-sys‏

[aneesh120]

Validation documents sent for ka106668-sys to validation-ie@soyoustart.com from email address aneesh.kapoor2000@gmail.com kindly validate account and also requesting VAT removal thanks.

[dadus33]

Hello, I sent the documents needed for account validation to validation-ie@soyoustart.com for fe35740-sys three days ago. Please validate my account.

[ninja6o4]

Submitted my request on Monday. ID cj447657-sys

Thanks

[plexmen]

Hello,
Please validate and remove VAT from my account: SA245688-SYS
I send my docs on: validation@ovh.net

Thanks.

[lVeritasl]

Please check your mails

I answered. When i try to update my address , website doesn't accept my phone number but it's true. I took a screenshot and replied your e-mail with attachment.

[alsemany]

Hello,
would you please remove order #31094511 for E3-SSD-2 it's out of stock now and I ordered E3-SSD-3 instead
also please remove VAT and Refund for order #31145392
account: am131533-sys
Account already validated by but still VAT included to my payment,

Thank You so much

Mohamed Alsemany
Egypt

[jamestave]

Please remove the VAT for my account. I need to buy new server ASAP and I'm living out side EU.

[Daniel OVH]

Dear ;

My ID : ia40394-sys . I sent my information yesterday but i can't purchase any server.

I got this error too many times. : Nic existant invalide: ia40394-sys

Could you please help ?

Thanks

Please check your mails

[lVeritasl]

Dear ;

My ID : ia40394-sys . I sent my information yesterday but i can't purchase any server.

I got this error too many times. : Nic existant invalide: ia40394-sys

Could you please help ?

Thanks

[Yamiraan]

qr2571-sys VAT Removal Request sent Sep 19 on this email address validation@ovh.net, hope im in right place

resent on this email id validation-ie@soyoustart.com

[AlbaHost]

The vat which i paid is still not refunded...
My account: lm183844-sys
Its more than 1 month ago!

[Yamiraan]

qr2571-sys VAT Removal Request sent Sep 19 on this email address validation@ovh.net, hope im in right place

[alsemany]

Thank You Daniel,
but still there's no any payment method linked my account, I want to link my paypal account it's already authorized OVH in KIMSUFI
I'm interested in E3-SSD-1 it's now out of stock and I just want to be ready stock now (replenished)
thank you

[vlad]

I'd like to remove VAT for account: dv54378-sys . The account is already validated and I mentioned the VAT number in the profile section.

[Aussy]

Hey Daniel, I got your email saying I'm already validated, but what about the VAT removal?

Thanks mate

[Daniel OVH]

Hello,
I'm already Kimsufi customer and I sent my documents for SoYouStart Validation, I also ask for VAT remove as I'm from Egypt
my member IDs:
SoYouStart : am131533-sys
Kimsufi: am130899-ks (already verfied)
Also I just need to ask why the order haven't any Payment method I'm already authorize OVH to purchase my Paypal account but I don't see how to create a payment method to my order.

Thank you

Done

hello
I ordered and sent to the address for verification validation-ie@soyoustart.com documents. But the order does not appear.
Send to delete vat I've also.

(ea67096-sys)

Done

[Daniel OVH]

Sent vat removal request for nic handle js51417-sys one week ago vat still not removed could you please check and tell me status?.

I have passed this along, should be done soon

Please remove VAT for my account.
Nic Handle: kp79612-sys

Thanks.

Added to list

ea67156-sys (Deleting an emergency order)

I want to delete my order below.
Please support.

31076042
31067234
31069718

Deleting isn't possible, they will just expire if you don't pay them

I live outside France. I want to cancel the tax.
Identifiant client : ea67156-sys
thanks

'syscom@soyoustart.com'; 'validation-ie@soyoustart.com'
I sent the required documents.

That is a French account please contact French support to have this account validated

[aneesh120]

Sent vat removal request for nic handle js51417-sys one week ago vat still not removed could you please check and tell me status?.

[theepan]

Please remove the VAT for my account. I need to buy new server ASAP and I'm living out side EU.

Nic Handle: kp79612-sys.

Thanks.

[alsemany]

ea67156-sys (Deleting an emergency order)

I want to delete my order below.
Please support.

31076042
31067234
31069718

the orders maybe expired itself
my order #31068034 will be expired today 21-09-2014 18:04:47
and they are in weekend now so the validation will be start from tomorrow
just check on your order expiry date I think it will be expired before validation

[ersoy_2000]

ea67156-sys (Deleting an emergency order)

I want to delete my order below.
Please support.

31076042
31067234
31069718

[ersoy_2000]

I live outside France. I want to cancel the tax.
Identifiant client : ea67156-sys
thanks

'syscom@soyoustart.com'; 'validation-ie@soyoustart.com'
I sent the required documents.

[alsemany]

Hello,
I'm already Kimsufi customer and I sent my documents for SoYouStart Validation, I also ask for VAT remove as I'm from Egypt
my member IDs:
SoYouStart : am131533-sys
Kimsufi: am130899-ks (already verfied)
Also I just need to ask why the order haven't any Payment method I'm already authorize OVH to purchase my Paypal account but I don't see how to create a payment method to my order.

Thank you

[ahmetersoy]

hello
I ordered and sent to the address for verification validation-ie@soyoustart.com documents. But the order does not appear.
Send to delete vat I've also.

(ea67096-sys)

[Daniel OVH]

IMPORTANT UPDATE - 19/09/2014

The email address for validation / VAT removal has changed as of today. Please send requests to the email address below
validation-ie@soyoustart.com

[Aussy]

Hey Daniel,

Please remove/refund vat from both of my recent orders - wj47691-sys

For server and for operating system purchase,

Thanks mate

[waccracker]

I need VAT removed from my account and a refund for the VAT I already paid on my order thanks.

DR37848-OVH
dr85534-sys

Invoice: SYSIE3760
Date: 17-09-2014
Order Number: 30996219
Payment: Paypal

Thanks again.

[Aussy]

Hey, thanks. I was able to pay!

Could I get the vat removal? Thanks buddy

[Aussy]

where did you send it to and from which email?

noreply@soyoustart.com from eiffel96@hotmail.com

validation@ovh.net from eiffel96@hotmail.com

[Daniel OVH]

Hey Daniel, thanks so much for responding!

I tried to purchase one yesterday, it's pending waiting for my payment however there was no option to pay it said to contact you guys.

I sent relevant documents / identification, hoping to be able to pay for it soon!

[ORDER 31041207]‏ - wj47691-sys

Thanks

where did you send it to and from which email?

[Aussy]

http://soyoustart.ie

Hey Daniel, thanks so much for responding!

I tried to purchase one yesterday, it's pending waiting for my payment however there was no option to pay it said to contact you guys.

I sent relevant documents / identification, hoping to be able to pay for it soon!

[ORDER 31041207]‏ - wj47691-sys

Thanks

[Daniel OVH]

Hello, I'm from Australia, was hoping I could rent a server from you guys or is that not possible?

Thank you

http://soyoustart.ie

[Aussy]

Hello, I'm from Australia, was hoping I could rent a server from you guys or is that not possible?

Thank you

[S0phie]

I got no reply on mine, what is status of vb37118-sys ?

Hi,

Your account is managed by OVH NL, please contact them directly https://www.ovh.nl/support/

[doughnet]

Thank you for getting back to me Daniel. These are the order numbers for the VAT credit back for me to use on my SYS payment, thanks!:

30273754
29573378
29497124
28784759
28784050
28778697

[metrotyranno]

I got no reply on mine, what is status of vb37118-sys ?

[Daniel OVH]

Usually takes a few days but sometimes longer. I'll request a vat refund for those orders

[randombling]

If you give me a list of the order numbers I'll request a VAT refund for them


(

Date: 15-09-2014
Order Number: 30972583
Payment: Paypal

Date: 15-08-2014
Order Number: 30189828
Payment: Paypal

Date: 15-07-2014
Order Number: 29453484
Payment: Paypal

Date: 15-06-2014
Order Number: 28686271
Payment: Paypal

Also, how long does it take for VAT to be removed from my account. It looks like it's still there

[trendax]

Thank you. I can see the EU server online in the control panel but I can't find any record of my CA orders now, is there a tab or button I'm missing?

Never mind. All systems are online now. Thanks for sorting out the incorrect country field and VAT.

[trendax]

Should be sorted now, except for VAT removal

Thank you. I can see the EU server online in the control panel but I can't find any record of my CA orders now, is there a tab or button I'm missing?

[bigahega]

Done. VAT removal will take another while though. Late this week / early next week I reckon.

Thanks Daniel, I do really appreciate your concern Will there be a refund then when the VAT is removed?

[Daniel OVH]

What's my status now? I've updated the address as you said.

Done. VAT removal will take another while though. Late this week / early next week I reckon.

[bigahega]

That one has been validated and VAT removed since the 26th of August

What's my status now? I've updated the address as you said.

[Daniel OVH]

Hi
I sent my documents to validation@ovh.net 25-08-2014 for account validation and VAT removal. My nichandle: ti10459-sys. No answer yet. My contact: ytuzov@gmail.com
Verify please
Thanks

That one has been validated and VAT removed since the 26th of August

[ytuzov]

Hi
I sent my documents to validation@ovh.net 25-08-2014 for account validation and VAT removal. My nichandle: ti10459-sys. No answer yet. My contact: ytuzov@gmail.com
Verify please
Thanks

[Daniel OVH]

I selected the country Australia. I was surprised to Bahrain when the order was placed and cancelling the orders would be pretty unfair.

Should be sorted now, except for VAT removal

[bigahega]

I've checked my address in the SYS manager and it looks fine & updated. I used the same address with same documents for validating both BHS SYS and BHS OVH accounts with nichandles in order gb300339-sys, gb300165-ovh. However, if you require my address to be "same" with my validation document then ok I can change it.

I've updated my SYS account address info and made it exactly the same with my validatin document, if that's what required.

[Daniel OVH]

I selected the country Australia. I was surprised to Bahrain when the order was placed and cancelling the orders would be pretty unfair.

Strange. I'll see if I can get someone to change it

[trendax]

Sydney, Bahrain?? Those orders probably won't go through..

I selected the country Australia. I was surprised to Bahrain when the order was placed and cancelling the orders would be pretty unfair.

[bigahega]

Please update your address in the So you Start manager and I'll validate your account

I've checked my address in the SYS manager and it looks fine & updated. I used the same address with same documents for validating both BHS SYS and BHS OVH accounts with nichandles in order gb300339-sys, gb300165-ovh. However, if you require my address to be "same" with my validation document then ok I can change it.

[Daniel OVH]

I've mailed my documents but still not validated.
Also the VAT should be removed from my account since Turkey is technically out of EU.

Nichandle: gb73127-sys
Order No: 30978383

Please update your address in the So you Start manager and I'll validate your account

[bigahega]

I've mailed my documents but still not validated.
Also the VAT should be removed from my account since Turkey is technically out of EU.

Nichandle: gb73127-sys
Order No: 30978383

[Daniel OVH]

Order number: 30975489
Could you please remove VAT
I also have a valid OVH and Kimsufi account with the same information

Should be able to get VAT removed from that account altogether today

Verification documents emailed.

Please remove VAT from account and from current orders.

Nichandle: dt79912-sys

Thank you.
​
Order no.: 30977922

Order no.: 30977936

Sydney, Bahrain?? Those orders probably won't go through..

[Daniel OVH]

VAT was not removed for pa204382-sys‏

It's on the list

Hello.

I have had previous servers with OVH and would like VAT to be removed.

NIC: hd44833-sys

I have been paying for a couple months with VAT and didn't realize that I could have it removed on SYS. I am based out of the US

Daniel OVH, thank you for the VAT removal on my account. I need to get the credits for my account for previous VAT payments so I can do my payment by the 19th. Please advise how this can be done in time.

If you give me a list of the order numbers I'll request a VAT refund for them

Order Number: 30975347
Could you please remove VAT from the order.
Thanks.

Should be able to do that one later today.

Order Number: 30975526

Could you please remove VAT on this order

Thank You

Later today hopefully, someone tried to remove VAT from your account before but it didn't work for them

[drag-on]

Order number: 30975489
Could you please remove VAT
I also have a valid OVH and Kimsufi account with the same information

[trendax]

Verification documents emailed.

Please remove VAT from account and from current orders.

Nichandle: dt79912-sys

Thank you.
​
Order no.: 30977922

Order no.: 30977936

[Kane86]

Order Number: 30975526

Could you please remove VAT on this order

Thank You

[aneesh120]

Order Number: 30975347
Could you please remove VAT from the order.
Thanks.

[doughnet]

Daniel OVH, thank you for the VAT removal on my account. I need to get the credits for my account for previous VAT payments so I can do my payment by the 19th. Please advise how this can be done in time.

[randombling]

Hello.

I have had previous servers with OVH and would like VAT to be removed.

NIC: hd44833-sys

I have been paying for a couple months with VAT and didn't realize that I could have it removed on SYS. I am based out of the US

[Adrian]

Done

VAT was not removed for pa204382-sys‏

[Daniel OVH]

im not EU Resident, where can i signup to get Vat Removal because http://www.soyoustart.com/en/ dont let me selct my country, if i selcet France site that is all in French, can i buy server from UK site and later can get Vat removal

If you are in Pakistan you should register through http://soyoustart.ie

[Yamiraan]

im not EU Resident, where can i signup to get Vat Removal because http://www.soyoustart.com/en/ dont let me selct my country, if i selcet France site that is all in French, can i buy server from UK site and later can get Vat removal

[Daniel OVH]

Hello i resent documents for js51417-sys from email officialhostspicy@gmail.com right now please have a look
Thanks

Done + VAT should be removed in a few days

[aneesh120]

No documents found for that NIC/Email



SYS accounts only please

Hello i resent documents for js51417-sys from email officialhostspicy@gmail.com right now please have a look
Thanks

[Daniel OVH]

NIC: rg73761-sys

Hi,

It's been a little over a week since I sent the validation documents, I already have a validated Kimsufi account (NIC: rg65626-ks), but I never got around to requesting VAT removal on it, however I would like VAT removed on the SYS account (I resided outside of the EU).

Thank You

Done 2014-09-12 14:51:16

[Daniel OVH]

Hello, validation is sent.

NIC: pa204382-sys‏ and pa203848-ovh‏

Also need to request removal of VAT because my country is not a part of EU.

Done

[Daniel OVH]

Hello i've sent my documents for validation for NIC handle js51417-sys
Kindly validate the account before the order expires.
Also i request for VAT removal as i am a resident of india.

No documents found for that NIC/Email

Hello

already send my documents
for nichandle: fb40826-ks
also want request VAT removal

thank you

SYS accounts only please

[Adrian]

Hello, validation is sent.

NIC: pa204382-sys‏ and pa203848-ovh‏

Also need to request removal of VAT because my country is not a part of EU.

[epahngi]

Hello

already send my documents
for nichandle: fb40826-ks
also want request VAT removal

thank you

[aneesh120]

Hello i've sent my documents for validation for NIC handle js51417-sys
Kindly validate the account before the order expires.
Also i request for VAT removal as i am a resident of india.

[Kane86]

NIC: rg73761-sys

Hi,

It's been a little over a week since I sent the validation documents, I already have a validated Kimsufi account (NIC: rg65626-ks), but I never got around to requesting VAT removal on it, however I would like VAT removed on the SYS account (I resided outside of the EU).

Thank You

[anilkumar247]

Dear SYS,

Regarding order no. 30751113 you said that you removed VAT but I still didn't get a refund from you. How much time does it need to be refunded? My handle is ia39679-sys.

Thank you.

Did you place a VAT refund request?
If yes keep in touch with them everyday or else they will reply to you after 3 weeks that they didnt receive it
AND REMEMBER YOU WONT RECEIVE ANY REPLIES EITHER IF THEY DONT WANT TO REPLY TO YOU.

[alexcy]

Dear SYS,

Regarding order no. 30751113 you said that you removed VAT but I still didn't get a refund from you. How much time does it need to be refunded? My handle is ia39679-sys.

Thank you.

[S0phie]

My account not is still valid, send the validation email three days ago.
Can anyone help me?

1 Error
Nic existant invalide: tl44470-sys

Hi,

You need to contact our Spanish team: soporte@ovh.es

[R-H]

My account not is still valid, send the validation email three days ago.
Can anyone help me?

1 Error
Nic existant invalide: tl44470-sys

[metrotyranno]

We have no BTW number for you, if you fill it in we may be able to give you VAT exemption

NL854055666B01 Also entered it in the control panel

[Daniel OVH]

Can you tell me where I can send mail to remove VAT from my account.

http://www.soyoustart.com/fr/contact-service-client.xml

[adi10289]

Not an IE account so I can't help you sorry.

Can you tell me where I can send mail to remove VAT from my account.

[Daniel OVH]

Hi
Pls help in removing VAT from my account "ra144143-sys" since I am from India. I already have verified OVH and Kimsufi account. Kindly do the needful urgently.
OVH Account : ar23727-ovh
Kimsufi Account : aa258097-ks

Regards
Adi

Not an IE account so I can't help you sorry.

[doughnet]

Because that order is on a different account. I will add your -sys one to the list. I'll see if I can get you a refund for the ones you already paid VAT on

Thank you for your help, much appreciate. I'll wait to hear back from you on this and the refund(s). Hoping I can apply it for my payment on the 22nd.

[adi10289]

Hi
Pls help in removing VAT from my account "ra144143-sys" since I am from India. I already have verified OVH and Kimsufi account. Kindly do the needful urgently.
OVH Account : ar23727-ovh
Kimsufi Account : aa258097-ks

Regards
Adi

[Daniel OVH]

Then why does it say this for my payment?

Order: Number: 30865553
PRICE EXCL. VAT 40.00 €
VAT (23 %) 9.20 €
TOTAL INCL. VAT 49.20 €

Also I should have about €30 in VAT payments that should be used for credits, please advise how to process this.

Because that order is on a different account. I will add your -sys one to the list. I'll see if I can get you a refund for the ones you already paid VAT on

Details have been sent from bvanderloo@furtiny.nl

Subject: vb37118-sys // VAT removal request / Validation

We have no BTW number for you, if you fill it in we may be able to give you VAT exemption

[doughnet]

Already VAT exempt

Then why does it say this for my payment?

Order: Number: 30865553
PRICE EXCL. VAT 40.00 €
VAT (23 %) 9.20 €
TOTAL INCL. VAT 49.20 €

Also I should have about €30 in VAT payments that should be used for credits, please advise how to process this.

[metrotyranno]

Please send your documents to validation at ovh.net

Details have been sent from bvanderloo@furtiny.nl

Subject: vb37118-sys // VAT removal request / Validation

[Daniel OVH]

i also submited VAT Removal Request, Hope it will not take long, My ID is
Identifiant client : ir6420-sys
Thankx

Cannot do this one as it's a French account

[Daniel OVH]

Good Morning,

Would you be able to provide an ETA for the VAT removal on my account? My NIC is wa55535-sys

I submitted a scanned image of my drivers license along with my NIC using the email contact form on the soyoustart website

No documents found, sorry

Hello,

Please validate my account asap.

I have sent all the documents to validation@ovh.net.

I dont have any business in EU and CA. So please remove VAT.

My nichandle is " gn50364-sys ".

Awaiting your kind reply,
Thank you.

Done+Vat removal requested

(Kimsufi)

Hello,

Please validate my account asap.

I have sent all the documents to validation@ovh.net.

I dont have any business in EU and CA. So please remove VAT.

My nichandle is " gn49342-ks ".

Awaiting your kind reply,
Thank you.

Already active

(So you start)

Hello,

Please validate my account asap and remove VAT.

I have sent all documents to validation@ovh.net. Subject: "mz11142-sys"

My nichandle is " mz11142-sys"
My order expire: 07-09-2014 11:35:43

Thanks

Already active

my nic is: vb19207-ovh

have a renewal i need to do

like to have it without VAT & also have credits to apply to it.

Already VAT exempt

[Yamiraan]

i also submited VAT Removal Request, Hope it will not take long, My ID is
Identifiant client : ir6420-sys
Thankx

[doughnet]

my nic is: vb19207-ovh

have a renewal i need to do

like to have it without VAT & also have credits to apply to it.

[thxer]

(So you start)

Hello,

Please validate my account asap and remove VAT.

I have sent all documents to validation@ovh.net. Subject: "mz11142-sys"

My nichandle is " mz11142-sys"
My order expire: 07-09-2014 11:35:43

Thanks

[tgoker]

(Kimsufi)

Hello,

Please validate my account asap.

I have sent all the documents to validation@ovh.net.

I dont have any business in EU and CA. So please remove VAT.

My nichandle is " gn49342-ks ".

Awaiting your kind reply,
Thank you.

[tgoker]

Hello,

Please validate my account asap.

I have sent all the documents to validation@ovh.net.

I dont have any business in EU and CA. So please remove VAT.

My nichandle is " gn50364-sys ".

Awaiting your kind reply,
Thank you.

[ajw5293]

Good Morning,

Would you be able to provide an ETA for the VAT removal on my account? My NIC is wa55535-sys

I submitted a scanned image of my drivers license along with my NIC using the email contact form on the soyoustart website

[Daniel OVH]

Seems only multiple tickets/replies work:

The vat which i paid is still not refunded...
My account: lm183844-sys

That one is on the list. Apologies for the delay

Please remove from my account VAT so I can order IPs and so on. I already paid and I need to buy IPs

Nic cg108545-sys

You already request VAT refund for me.

Thanks

Requested.

[costelg]

Please remove from my account VAT so I can order IPs and so on. I already paid and I need to buy IPs

Nic cg108545-sys

You already request VAT refund for me.

Thanks

[AlbaHost]

Seems only multiple tickets/replies work:

The vat which i paid is still not refunded...
My account: lm183844-sys

[bkim]

Please make a new order, should be done now

Yes, thank you thank you thank you. your wonderful

[feedmebits]

I'm planning on ordering a server and then validating. Does validation@ovh.net use pgp? I don't like sending my id and other personal information unencrypted over the internet?

[Daniel OVH]

hi.........can help me remove Vat for lj230901-sys i no from euro country ......thx

Added to list

Please remove VAT for order #30746906 since I am not from EU countries.

My handle is bb130549-sys

Thank you.

No documents received for this one on validation at ovh dot net

Hello,

I paid an order for 2 servers on 26.08.2014 with VAT included. I waited for you to remove VAT for my account and to refund VAT that already paid. Please remove VAT and refund VAT I paid.
Can you tell me when I'll get the second server (first one i received today)?

NIC: cg108545-sys
Order: 30331578

I sent 2 times the documents needed and I have an account and server on Kimsufi with the same info (company and person)

Thanks

Refund requested

Still waiting for validation been months now

Nic?

[Daniel OVH]

Please remove/refund VAT for order no. 30751113 since I have a registered EU company. My handle is ia39679-sys.

Thank you.

We have only received personal ID/proof of address from you, no company registration or proof that you are connected to the company

[Daniel OVH]

I'm still waiting and I sent another emails to validations as well as a support ticket but I never get a reply. My renewal is on 11-09-2014 and I would like to have vat removed by then. The order # is 30719471 and my nic handle here is sb76221-sys. Please help me get this accomplished or atleast answer my post...

Please make a new order, should be done now

[bkim]

I'm still waiting and I sent another emails to validations as well as a support ticket but I never get a reply. My renewal is on 11-09-2014 and I would like to have vat removed by then. The order # is 30719471 and my nic handle here is sb76221-sys. Please help me get this accomplished or atleast answer my post...

[alexcy]

Please remove/refund VAT for order no. 30751113 since I have a registered EU company. My handle is ia39679-sys.

Thank you.

[plsharevme]

hi.........can help me remove Vat for lj230901-sys i no from euro country ......thx

[burim]

Please remove VAT for order #30746906 since I am not from EU countries.

My handle is bb130549-sys

Thank you.

[costelg]

Hello,

I paid an order for 2 servers on 26.08.2014 with VAT included. I waited for you to remove VAT for my account and to refund VAT that already paid. Please remove VAT and refund VAT I paid.
Can you tell me when I'll get the second server (first one i received today)?

NIC: cg108545-sys
Order: 30331578

I sent 2 times the documents needed and I have an account and server on Kimsufi with the same info (company and person)

Thanks

[doughnet]

Still waiting for validation been months now

[matroska]

edit

[alexcy]

Please remove VAT for order #30699702 since my account has VAT exemption
(validated). Please remove it before it expires again.

My handle is ia39679-sys

Thank you.

[Daniel OVH]

sv30545-sys // Wait a week for activation and VAT remove... But nothing do...

That account has been validated and VAT removed

[AlbaHost]

The vat which i paid is still not refunded...
My account: lm183844-sys

[avengerweb]

sv30545-sys // Wait a week for activation and VAT remove... But nothing do...

[mrinal]

I have already got my server provisioned and received an invoice SYSFR30527 dated 26/08 which includes VAT. I had already applied for VAT exemption along with the account validation, but the VAT exemption is yet to be processed for the payment of that invoice.

I have even purchased another server Order # 30604374 which is currently under provisioning. The order includes VAT which also has to be refunded.

Both transactions were made through PayPal and I would prefer account credit for the VAT amount rather than refund. My nic handle for SoYouStart is mm271880-sys.

I have an account with OVH.ie which is already validated and VAT exempted but the one with SoYouStart is yet to be exempted. Please expedite.

[anilkumar247]

Hello
Its been 14 days from my VAT refund request. And havent received the refund or any status update till now.
Can you atleast confirm you have received the refund request?

[Daniel OVH]

Please activate my account: gt62517-sys.

Account is active

My handle is ia39679-sys. I am waiting for my account to be validated and the VAT removed from my invoice (registered EU company), in order to proceed with the payment of the server. Can somebody watch this please? 5 days already passed.

We are looking into this, should be removed shortly as we have your documents

vb37118-sys // VAT removal request

Please send your documents to validation at ovh.net

[dezaxatul]

Please activate my account: gt62517-sys.

[alexcy]

My handle is ia39679-sys. I am waiting for my account to be validated and the VAT removed from my invoice (registered EU company), in order to proceed with the payment of the server. Can somebody watch this please? 5 days already passed.

[metrotyranno]

vb37118-sys // VAT removal request

[bkim]

i cant even get an answer from a support ticket about this and it seems the one admin who posts here doesnt have much answers :/

[doughnet]

appreciate you getting back to me

[ORDER 29317642]

Still no update yet.

[oguzhanyalcin]

could you please check and inform about my validation-my nic is yo1826-sys

[osxkvm]

Is my account validated? My order is still in progress #30322997

[alexcy]

Is my account validated now? I am unable to order!

[AlbaHost]

The vat which i paid is still not refunded...
My account: lm183844-sys

[doughnet]

Do you have an order number?

appreciate you getting back to me

[ORDER 29317642]

[alexcy]

Hello,

My NIC is ia39679-sys. I am waiting for my account to be validated and the VAT removed from my invoice (registered EU company), in order to proceed with the payment of the server. The order number is #30363707.

Thank you.

[osxkvm]

I now just got asked to attach items in a support ticket? Impossible so I re-sent them to validation@ovh.net and also provided links in the ticket. This is frustrating now because I'm in the UK, I don't even want VAT removal I just want my account validated. NIC: es35249-sys

Also emailed preuve.paiement@ovh.net

Hopefully this can be resolved ASAP.

[anilkumar247]

HI
A refund request was made on order 30113972 for the VAT collected. The request was made on 20 AUG,
Would like to know the status of the refund request.
Thanks

[osxkvm]

I now just got asked to attach items in a support ticket? Impossible so I re-sent them to validation@ovh.net and also provided links in the ticket. This is frustrating now because I'm in the UK, I don't even want VAT removal I just want my account validated. NIC: es35249-sys

[alexmaslov]

Good day.

Looks like my previous post here was ignored, while OVH team answered other questions.

I have sent documents for validation of account with nic handle ma289758-sys on the 21st of August. Got reply that documents received. But my account is not validated yet and no emails since that time. What's going on? One week passed and no reply from OVH. Is it the same in case of technical support?

Alexander Maslov.

[bkim]

i really want to order more stuff such as more ip's and backup but i dont want to have to keep paying for vat and from the sounds of it ill never get vat refunded

[Daniel OVH]

I have submitted MULTIPLE e-mails inquiring on VAT removal & refunds. It has gotten to a point where I am considering reporting this as fraud since it has been over 3+ months for validation & refunds. I even received an e-mail from someone named Tom claiming to have done it, but it has not. If Admin/Mod would like to get more information feel free to PM or e-mail me and I will be happy to provide the ticket ID #

Do you have an order number?

[bkim]

old order expired, new order # 30356065
vat remains

[doughnet]

I have submitted MULTIPLE e-mails inquiring on VAT removal & refunds. It has gotten to a point where I am considering reporting this as fraud since it has been over 3+ months for validation & refunds. I even received an e-mail from someone named Tom claiming to have done it, but it has not. If Admin/Mod would like to get more information feel free to PM or e-mail me and I will be happy to provide the ticket ID #

[osxkvm]

Hey,

Submitted a validation request (order #30322997) although I already have an OVH account with the same company details in very good standing at NIC es19320-ovh so I'm unsure why I had to validate it. If you could merge these accounts/see they're the same, that would be great. I've already paid so it's a bit annoying to have to wait.

Any updates on this?

[bkim]

You havn't generated an order recently (not until the point where an order number is generated). If you do this and give us the order number we can remove the VAT

i have though, order # 30349857
do i have to pay first and will i have to do this everytime?

[Daniel OVH]

You havn't generated an order recently (not until the point where an order number is generated). If you do this and give us the order number we can remove the VAT

[bkim]

Please create a new order, there should be no VAT on it. Let me know if there is

vat is still included in the price

[anilkumar247]

Hi, anilkumar

I've requested for your account to be VAT exempt and the VAT paid on the order 30113972 to be refunded. It should be done within 48 hours.

In the meantime, I've removed the VAT on order 30228828.

Hi Sophie
I haven't received the refund yet. Also let me know how will it refunded, i made payment via my PayPal account using my credit card.
If possible i would like to get that amount to be credited to my SYS account so that i can make payment of my invoice.
Or let me know how will it be refunded.

[Daniel OVH]

vat removal
ovh-nic
sb52826-ovh
it has been 15 days now and I would rather not pay vat for my renewal which will be in the next 15 days

Please create a new order, there should be no VAT on it. Let me know if there is

[bkim]

vat removal
ovh-nic
sb52826-ovh
it has been 15 days now and I would rather not pay vat for my renewal which will be in the next 15 days

[alexmaslov]

Good day.

I have sent documents for validation of account with nichandle ma289758-sys on the 21st of August. Got reply that documents received. But my account is not validated yet and not emails since that time.

Alexander Maslov.

[RaduG]

Hi

I have checked and found no documents for that NIC or the email it's registred to. If you are based in the EU you will require an EU VAT number before you can be exempted.

Strange. In that case I will resend them.
I don't want to be exempt from VAT, I want to pay it(the invoice issued with VAT). However, from what I see, in my account settings a VAT number is required.

[Daniel OVH]

Hi,

Nic existant invalide: gr70778-sys
AFAIK my account should've been validated by now, since I've sent the documents weeks ago and I remember receiving the confirmation.

Also, is it possible for us to make a purchase if we're a EU company without a EU VAT number? From what we know, it's fine if the invoice doesn't include a VAT number and it is issued with VAT.

Thanks

Hi

I have checked and found no documents for that NIC or the email it's registred to. If you are based in the EU you will require an EU VAT number before you can be exempted.

[RaduG]

Hi,

Nic existant invalide: gr70778-sys
AFAIK my account should've been validated by now, since I've sent the documents weeks ago and I remember receiving the confirmation.

Also, is it possible for us to make a purchase if we're a EU company without a EU VAT number? From what we know, it's fine if the invoice doesn't include a VAT number and it is issued with VAT.

Thanks

[S0phie]

The VAT refund on order 30113972 has been requested.

[anilkumar247]

Hi, anilkumar

I've requested for your account to be VAT exempt and the VAT paid on the order 30113972 to be refunded. It should be done within 48 hours.

In the meantime, I've removed the VAT on order 30228828.

Thanks Sophie, VAT is removed from my account now.
Now the only query remaining is about the VAT refund .

[S0phie]

Hi,

I reported the bug to our web team. It should be fixed shortly.

[AlbaHost]

Hi SOphie,

I am unable to contact them, since i receive white blank page when i click to contact them, redirect me to http://www.soyoustart.com/fr/void.xml

[S0phie]

If your ticket is related to lm153519-sys, it's a French account and you need to contact our French support:

http://www.soyoustart.com/fr/support.xml

[AlbaHost]

Hello SOphie,

Would you please answer in my ticket which i have submited today, my Nic handles are:
Nic Handle: LM174524-OVH

and for soyoustart:

lm153519-sys

I have selected not correct country instead of my country which i have i OVH.com.

Regards

[S0phie]

Hi,

Sorry praveenr my mistake! It should be ok now.

[praveenr]

Hi Sophie,

I am not able to pay for the invoice as the account is not validated. Am I missing something?

Anyways thanks for removing the VAT on that Invoice.

PS: I have mailed to validate@ovh.com too.

Regards,
Praveen

Hi praveenr

I've requested for your SyS account to be VAT exempt. It should be done within 48 hours.

Also, you can reload your order 30210044, I've removed the VAT.

[anilkumar247]

Hi, anilkumar

I've requested for your account to be VAT exempt and the VAT paid on the order 30113972 to be refunded. It should be done within 48 hours.

In the meantime, I've removed the VAT on order 30228828.

Thank you, SOphie.

[S0phie]

Hi

I am already SYS customer, i have ordered new server yesterday on ovh, account validation pending since 24hrs approx, can you help me please


New ovh id: jr31781-ovh
order no.: 30237104 (VAT needs to be removed from this invoice)

existing sys id: jr31611-sys

Hi,

Your account is already validated and VAT exempt. I've also removed VAT from 30237104

[S0phie]

Hi, anilkumar

I've requested for your account to be VAT exempt and the VAT paid on the order 30113972 to be refunded. It should be done within 48 hours.

In the meantime, I've removed the VAT on order 30228828.

[S0phie]

Hi praveenr

I've requested for your SyS account to be VAT exempt. It should be done within 48 hours.

Also, you can reload your order 30210044, I've removed the VAT.

[newmanx]

Hi

I am already SYS customer, i have ordered new server yesterday on ovh, account validation pending since 24hrs approx, can you help me please


New ovh id: jr31781-ovh
order no.: 30237104 (VAT needs to be removed from this invoice)

existing sys id: jr31611-sys

[anilkumar247]

Hello
nic handle ka102563-sys
Documents submitted on 31 July, Account validated on 7th august.
Can i know the status of VAT removal?
14 days have passed now., after validation, it was told that VAT will be removed within 72 hrs

[praveenr]

Hello,

I already have an validated account in OVH, but my validation on So You Start is taking a lot of time. Can someone have a look?

OVH Customer id: rp73919-ovh

SoYouStart id: rp117348-sys
SoYouStart Order no: 30210044

Can the VAT be removed too?

Regards

[Anura]

nvm it's gone.

thank you.

[S0phie]

Please remove and refund TAX for my order: Order Number: 30196248

Please do not ask the same query in different threads!

[ozgurerdogan]

Please remove and refund TAX for my order: Order Number: 30196248

[anilkumar247]

No ETA at present. Most likely next week

Okay, but you said 72 hrs on 7th august.
But i guess you are doing everything possible.
Thanks

[Daniel OVH]

Hello
nic handle ka102563-sys
Documents submitted on 31 July, Account validated on 7th august.
Can i know the status of VAT removal?
7 days have passed now.

No ETA at present. Most likely next week

[anilkumar247]

Hello
nic handle ka102563-sys
Documents submitted on 31 July, Account validated on 7th august.
Can i know the status of VAT removal?
7 days have passed now.

[Daniel OVH]

nic-handle ri13210-sys

No way to tell, there are only very few being processed at the moment but soon we will clear the backlog.

[Anura]

is there a way to know where i am currently in queue? or re request VAT removal...

nic-handle ri13210-sys

[devil]

Can you please provide your nic-handle.

Nick-handle: ka103735-ks


(PS. I've, however, already made the payment)

Unrelated question: Why do you want nick-handle out in the open, as a public comment/post (on this forum) here (to be seen by everyone) just to refund/remove VAT which could have been done more efficiently by email or "personal/private" support channel?

[Daniel OVH]

Daniel OVH i resent the documents i even attached them twice in the email if there is any problems let me know and if i have to i will fax them but this is the fourth time i sent them and im hoping it gets fixed this time

Thanks

Should be good to go now, also you should have received a PM from me

[teslafan1971]

Daniel OVH i resent the documents i even attached them twice in the email if there is any problems let me know and if i have to i will fax them but this is the fourth time i sent them and im hoping it gets fixed this time

Thanks

[Anura]

Can you please provide your nic-handle.

ri13210-sys // VAT removal

[Daniel OVH]

My nic handle is km137516-sys and i sent in proof by email to soyoustart that im not a .eu resident and its been weeks and my VAT has still not been removed and i wanna order another server but i wont untill i get no more VAT so can you pleas elook into it.

Thanks

There is a mail from you alright but no docs with it, if you could send it in again please?

[teslafan1971]

My nic handle is km137516-sys and i sent in proof by email to soyoustart that im not a .eu resident and its been weeks and my VAT has still not been removed and i wanna order another server but i wont untill i get no more VAT so can you pleas elook into it.

Thanks

[S0phie]

Can you please provide your nic-handle.

[Anura]

Service Commercial SoYouStart

5 Aug (7 days ago)

That account is validated, I have requested VAT removal as well but this may take a couple of days to go through.

is there a way to know where i am currently in queue? or re request VAT removal...

[S0phie]

Hi,

As stated on our website for GAME-1: http://www.soyoustart.com/en/game-servers/

Stocks are currently being replenished.
Last server delivered: on 06/08/2014 at 15:09

Your order was validated on 2014-08-07 16:41:56.

Therefore I'm afraid that you need to be a bit more patient. I can't give you any ETA unfortunately but if you want to cancel your order, please email our IE team (support@ovh.ie).

[bkim]

I ordered a kimsufi server on 18-07-2014 16:10:14 and as far as I know I'm just waiting for validations. Over in there forums its basically members answering what they don't know. At SYS I ordered a server 06-08-2014 14:03:05 with 120sec setup, of course I have to go through validations again but it being days and not getting responses from putting in support tickets I'm wondering if its going to take as long as Kimsufi is taking right now. If SYS just over sold the product and I'm un able to get it, an answer would be nice. Support was quick to get at me when I first ordered the server about a typo in my account but again was misleading when it came to validations.

I receieved this email from soyoustart and promptly responded to it as told
"Dear Customer,

We have received your payment for order # XXXXXXXXX by paypal
and we thank you for your trust.

For your safety, we are led to verify the information
you have given us such as the identity of the contact
billing.

Also, thank you to contact us as soon as possible
to validate your order:

As an order on behalf of an individual,
- Proof of address
- A copy of your ID
- A copy of the ID of the owner of paypal account (if different)


Thank you to transmit these elements:

Either by email on preuve.paiement@ovh.net indicating only
subject (subject line):
"BC 30065112 proof of payment to the attention of the service payment Validation"

OR

or by fax to 33 (0) 3 20 20 09 58 indicating on your documents:
"BC 30065112 proof of payment to the attention of the service payment Validation"

In case of problems, you can contact us by phone at 63 08203203 (No. indigo (0.118 € / min))."

To later be told in a support ticket, the last ticket I receieved an answer from that I must use validation@ovh.net which I have emailed already several times with my nic handle from ovh which is already validated as well as attached photo id and billing statement. All I receieve when I email validations is that a representatvie will be with me as I sit here and wait days for something that is suppose to be able to be delivered in 120sec.

I love ovh and always had excellent support and service from ovh, these off branches you have done with kimsufi and sys I think were the worst of ideas. Atleast share your information so one doesn't have to go through validations again and again. Please help rectify my problem and help me get validated so I may resume using your services and give good praise.

[Daniel OVH]

Hi,

Please use this thread for all queries regarding account validation and VAT removal requests instead of creating your own thread.

If you DON'T already have an OVH or Kimsufi account please ensure you have sent the following documents to validation-ie@soyoustart.com


Individual (personal) accounts

• Valid proof of ID
• Valid proof of address

Company/Organisation accounts

• Valid proof of ID
• Valid proof of address
• Company registration document

Please note all information MUST match what you have put onto your account

If you already have an OVH or Kimsufi account with the exact same personal details that has already been validated please let us know in your request.

We aim to have all accounts validated within 72 hours of the documents being sent in, but if it's taking longer than that please let us know in this thread.


Please note:
VAT removal is only available for those with a valid EU VAT number and for those based outside the EU.
After your account has been validated, there will be a slight delay before VAT is removed as these operations are not carried out at the same time.