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refund and cancelation soyoustart


davidovh
01-09-2014, 12:05
Quote Originally Posted by start-your-web
hi

i sent an request to customer service to cancel my order number : 30227965
and refund money back tow days go but no reply until now

order paid on 19/08/2014 a 23:23:21 and until now soyoustart won't provide me server or refund money back.

any way i won't that server.

i just want to cancel and refund my money back.

thanks
Hello,

I have sent you an email regarding this refund request.

Kind Regards
David
OVH Team

DennisMidjord
31-08-2014, 19:03
Quote Originally Posted by start-your-web
because i didn't get the server within the delivery duration 72 hour.
You can't rely on the "delivery duration" that you see on the order page. It's an estimated time.

Abdullah
31-08-2014, 11:25
Quote Originally Posted by AlbaHost
Good luck getting your money back, we are waiting for a month ago to send us a new server which the current server crashed every 2 days and still nothing. So no refund no new server(ovh).
As per soyoustart, we have ordered a server with 48GB of ram memory, and get 32GB as you can see my thread here still nothing. They are low cost company, but the support is terrible.
last time i had problem with my harddisk on my server i have wait 35 days for they helo
first mail have been send to them replay me after 10 days
i mad 16 call to them no think happens

i think they are only 4 person working on this company support and salge and manger = 1 person

real the hardware and mail support is suck i am sorry for that but this is real

AlbaHost
31-08-2014, 09:36
Quote Originally Posted by start-your-web
because i didn't get the server within the delivery duration 72 hour.
Good luck getting your money back, we are waiting for a month ago to send us a new server which the current server crashed every 2 days and still nothing. So no refund no new server(ovh).
As per soyoustart, we have ordered a server with 48GB of ram memory, and get 32GB as you can see my thread here still nothing. They are low cost company, but the support is terrible.

start-your-web
30-08-2014, 23:31
Quote Originally Posted by DennisMidjord
And why do you think you can have your money refunded?
because i didn't get the server within the delivery duration 72 hour.

Maki187
30-08-2014, 23:30
Even if you can get your money refunded, you will wait for weeks or a month to they answer you, as SoYouStart Support is very slow.
So, you just sit, and wait for few weeks.

DennisMidjord
30-08-2014, 15:39
And why do you think you can have your money refunded?

start-your-web
30-08-2014, 12:08
hi

i sent an request to customer service to cancel my order number : 30227965
and refund money back tow days go but no reply until now

order paid on 19/08/2014 a 23:23:21 and until now soyoustart won't provide me server or refund money back.

any way i won't that server.

i just want to cancel and refund my money back.

thanks