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Memory failure


Maki187
19-09-2014, 20:51
Quote Originally Posted by costelg
Now i strongly belive that even in 30 days this problem won't be fixed.
only 30 days ? be happy if they fix it until next year.. after few months contacting them about bad hdd, i just quit on that and continiue using it.
Anyway, they are budget provider, so u need to wait, they will probably refund that to u if u ask them.

costelg
18-09-2014, 13:51
I receive a "nice" email today from OVH: "Services expiring in less than 15 days' time". I pay 15 days for NOTHING because server still have a damage memory and it's unusable. Now i strongly belive that even in 30 days this problem won't be fixed.

costelg
15-09-2014, 12:51
Other 3 days go by. No news

Daniel OVH
12-09-2014, 10:39
Quote Originally Posted by costelg
Sill can't use server.
Ticket numer is 2014090977000861
Have forwarded it to the technicians, should have news for you soon.

Quote Originally Posted by costelg
Are you working for the phone company?
If you are NOT from the OVH team, stay out of it, please!
This is a public forum, anyone can post in this thread

Criot
11-09-2014, 23:52
Quote Originally Posted by costelg
Are you working for the phone company?
If you are NOT from the OVH team, stay out of it, please!
Just offering some friendly advice, good luck with your issue then.

RikT
11-09-2014, 22:24
oh well another one that dont need help but I will tell you this if it is a sys server then you are way down on OVH list of priorities

costelg
11-09-2014, 22:11
Are you working for the phone company?
If you are NOT from the OVH team, stay out of it, please!

Criot
11-09-2014, 21:45
If you are not getting a response via email then your best bet will be to ring them.

costelg
11-09-2014, 20:09
What is happening with your customer support?! You have an amazing presentation for customer support page , it 's written black on white:

"Average email response time 4 hours Monday to Friday
Guaranteed intervention time (GIT) 1 hour
Guaranteed repair time (GTR) GIT + 1 hour"

Maybe it is time to recreate you support page and replace "hour" word with "week". Way you sell more than you can chew?

I didn't ask to set my dns, eth, install Centos or Wordpess. MEMORY TEST IN RESCUE MODE CRASH ON 47%. Server block on install centos or if i finally install it i can't connect on root (and yes I now OVH send root password on email)
I even send you a print screen with memory test failure.

What to do, take a plane and sleep in a box in front of your office? I lost customers!!!!

costelg
11-09-2014, 13:52
Sill can't use server.
Ticket numer is 2014090977000861

costelg
10-09-2014, 17:37
I received just now a "response" that said to send again the attachment. But not a word of a technical check to see what is wrong with the server. I sent again the email with attachment but this is just another day gone by.

I sent it here: http://www.soyoustart.com/ie/contact...r-services.xml

Been days now and not be able to login or install something on my server.

Daniel OVH
10-09-2014, 17:17
Quote Originally Posted by costelg
Hello,

Nichandle: cg108545-sys
Server IP: 188.165.226.

Installed fresh Centos can't log in, can't do anything.
Start in rescue mode, check processor (was OK), chech memory block - on 47% crash the session.

I have submited a couple emails before without any answer.

Thanks
Hi

I might have replied to your ticket, do you have the ticket number? Were you able to send in the results of the memory test?

Criot
10-09-2014, 17:01
Probably be best off ringing them: 0203 3183832

costelg
10-09-2014, 16:03
Still nothing. Sent emails with details on support and no answer, no server.

Been days since i cant use this server for which i paid. What is going on with support? I lose money because I cant use the server.

costelg
09-09-2014, 15:09
Hello,

Nichandle: cg108545-sys
Server IP: 188.165.226.

Installed fresh Centos can't log in, can't do anything.
Start in rescue mode, check processor (was OK), chech memory block - on 47% crash the session.

I have submited a couple emails before without any answer.

Thanks