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Why I will be dropping my private cloud


DigitalDaz
23-10-2014, 12:58
Quote Originally Posted by Neil
I think they are a spammer as their question makes little sense.

Certainly this is the first case I have seen of an ISP blocking a network range of ours, but we do not know even if they have blocked us, it might even be just an error in their network.
True, I could certainly get no information from them despite repeatedly contacting there NOC via email, I also contacted them by phone.

Neil
23-10-2014, 12:44
Quote Originally Posted by DigitalDaz
There was nothing at all wrong with my PCC other than the inability to route to some IP addresses, I was merely pointing out the fact that a number of issues have arose on the mailing list since I have subscribed to it.
I think they are a spammer as their question makes little sense.

Certainly this is the first case I have seen of an ISP blocking a network range of ours, but we do not know even if they have blocked us, it might even be just an error in their network.

DigitalDaz
23-10-2014, 10:58
Quote Originally Posted by hannaze
I think that your using PCC have something wrong.What you will see is that it not as highly available and stable as OVH would have you believe ?
You may ask for help from Technical team
There was nothing at all wrong with my PCC other than the inability to route to some IP addresses, I was merely pointing out the fact that a number of issues have arose on the mailing list since I have subscribed to it.

hannaze
23-10-2014, 10:46
I think that your using PCC have something wrong.What you will see is that it not as highly available and stable as OVH would have you believe ?
You may ask for help from Technical team

DigitalDaz
22-10-2014, 12:41
Quote Originally Posted by gigabit
Not ignoring the original problem, here are a few more ping tests, for science:

From: 176.31.236.xxx OK
From: 5.196.77.xxx Filtered
From: 46.105.10[1-2].xxx OK
From: 91.121.133.xxx OK

Although I don't have clients in India, and don't really host sites for that market, it still worries me a little that A) this happens B) there's no way to find out C) there's not much that can seemingly be done and D) how many other networks or ISPs do similar blocks?

I know this is not an OVH problem, but I'm curious to know if this ever gets resolved. Maybe another host would be better, but how do we know they aren't blocked from somewhere else? Joys of the internet I guess.
I'm not just OVH bashing here because I was liking the look of the PCC a lot. The truth is though is OVH has a bad reputation traffic wise. Despite anything that is being posted on here by OVH staff asking for traces etc, they did ask for those, rather than going through email after email I simply rang them. I was told on the phone that is was not their problem, end of story, All the guarantees only apply to the OVH network. I was advisd to contact the Indian ISP which I also did but it was at that time I realised that I'm just not that lucky, there is no way I'm having it that I have stumbled across the one ISP that is blocking OVH traffic.

The end result is I have now contracted in to a half rack in the UK. That means the percentage of good OVH traffic vs bad has gone down that slight little bit more.

Also, if you are thinking of using PCC, get on the mailing list first, much of it is in French but what you will see is that it not as highly available and stable as OVH would have you believe .

gigabit
22-10-2014, 11:54
Not ignoring the original problem, here are a few more ping tests, for science:

From: 176.31.236.xxx OK
From: 5.196.77.xxx Filtered
From: 46.105.10[1-2].xxx OK
From: 91.121.133.xxx OK

Although I don't have clients in India, and don't really host sites for that market, it still worries me a little that A) this happens B) there's no way to find out C) there's not much that can seemingly be done and D) how many other networks or ISPs do similar blocks?

I know this is not an OVH problem, but I'm curious to know if this ever gets resolved. Maybe another host would be better, but how do we know they aren't blocked from somewhere else? Joys of the internet I guess.

DigitalDaz
10-10-2014, 17:51
An update for anyone interested.

OVH's stance is that they will not refund me for this months cloud going forward.

So I had it delivered last month on the 7th it was cancelled on the 6th of this month and is now closed because it still didn't work for me for what I needed it for yet despite that I still have to pay for it until at least the end of this month.

DigitalDaz
08-10-2014, 14:47
Quote Originally Posted by marks
I cannot see the mail request. It would have been ok to cancel the renewal if the request to close was done on time (we always recommend to request the cancellation of a Dedicated cloud at least 2 working days before the expiry).

Send an email to the support, and we'll see what we can do about it if you still want the cancellation of the last renewal.
I sent an email to 'customersupport@ovh.co.uk' at 11:43 on Monday, because I received nor reply I then sent one just in case to 'customerservices@ovh.co.uk' at 13:30 and when I still received no reply I logged into may manager later in the day and did a request from there.

Just to be clear though, please don't assume that because I paid for it I wanted to keep it, I had no option. the manager would not let me remove the automatic payment.

marks
08-10-2014, 14:37
I cannot see the mail request. It would have been ok to cancel the renewal if the request to close was done on time (we always recommend to request the cancellation of a Dedicated cloud at least 2 working days before the expiry).

Send an email to the support, and we'll see what we can do about it if you still want the cancellation of the last renewal.

DigitalDaz
08-10-2014, 14:16
Quote Originally Posted by marks
The dedicated cloud is paid for 1 month in advance when you buy it. Then, the first renewal consists on an alignment, from the expire date to the 1st of the next month. This is the renewal that is done automatically unless you request cancellation, which is perfectly alright.

As we mentioned in our previous phone call, you can request via email the cancellation of the Dedicated Cloud before the expiry date on the first month. As far as I'm aware, you have not requestted so, and you've paid for the first renewal so I understand that you want to keep it, right?

Let us know if there is any problem with that.
I made a ticket on the 6th to cancel it, basically, as soon as I became aware it was auto renewing. Unfortunately by then, OVH had already requested the payment for the second month so now I have a cancelled PCC but have been billed until the end of October though I was paid up until the 7th AFAIK.

marks
08-10-2014, 14:06
The dedicated cloud is paid for 1 month in advance when you buy it. Then, the first renewal consists on an alignment, from the expire date to the 1st of the next month. This is the renewal that is done automatically unless you request cancellation, which is perfectly alright.

As we mentioned in our previous phone call, you can request via email the cancellation of the Dedicated Cloud before the expiry date on the first month. As far as I'm aware, you have not requestted so, and you've paid for the first renewal so I understand that you want to keep it, right?

Let us know if there is any problem with that.

DigitalDaz
08-10-2014, 10:58
What I also find very difficult to swallow is that even though I requested a cancellation before the end of the first month, I'm still having to pay for the second. I can understand if I was in and had been a while but when you realise a product is not for you during the initial month, why should you have to pay for the second.

That implies a minimum two month contract.

DigitalDaz
07-10-2014, 19:40
Quote Originally Posted by Neil
We sent you an email and you never replied to us it was sent on 16/09/2014 asking for a few details like traceroutes etc...
Neil, I agree you did but I already had a chat on the phone to support where they had a look, saw that you were not blocking anything your side and told me it was not an OVH problem and I needed to contact the ISP who was blocking it.

At that point, its a pretty good guess to say that I wasn't lucky enough to have hit the only ISP in the world who doesn't pass OVH traffic, I'm sure there will be many others too.

Neil
07-10-2014, 18:30
Quote Originally Posted by DigitalDaz
No resolution whatsoever, OVH is stance on that is that its not their problem, it is outside their network, I need to take it up with the ISP.

It gets worse though, it looks like because you have to give a months notice on the cloud, I have now been charged for the following month too so my 'test' of OVH PCC, so far has cost me £1200+, I feel physically sick!
We sent you an email and you never replied to us it was sent on 16/09/2014 asking for a few details like traceroutes etc...

NikiSkaarup
07-10-2014, 16:09
OVH should be responsible for the IP addresses, and to make sure they are on a Blacklist in any major fashion like here, and if they are either get them off the blacklist or issue you new ones. since this isn't what you paid for, they sold you a defective product, and thats that.

DigitalDaz
07-10-2014, 14:09
Quote Originally Posted by mike_
Although it doesn't affect me I'm curious if there was any outcome to this. I'm still getting packet filtered when trying to ping that IP. Did you find out why they decided to block a huge range of OVH IPs?
No resolution whatsoever, OVH is stance on that is that its not their problem, it is outside their network, I need to take it up with the ISP.

It gets worse though, it looks like because you have to give a months notice on the cloud, I have now been charged for the following month too so my 'test' of OVH PCC, so far has cost me £1200+, I feel physically sick!

mike_
07-10-2014, 14:00
Although it doesn't affect me I'm curious if there was any outcome to this. I'm still getting packet filtered when trying to ping that IP. Did you find out why they decided to block a huge range of OVH IPs?

mike_
17-09-2014, 17:14
From: 37.59.219.x (GRA) - packet filtered
From: 37.187.137.x (GRA) - packet filtered
From: 188.165.225.x (RBX3) - ping ok
From: 5.135.217.x (RBX3) - packet filtered

Neil
17-09-2014, 11:58
Hi

I sent you an email asking for pings and traceroutes, but would be interesting if a different range works fine.

DigitalDaz
17-09-2014, 10:46
Quote Originally Posted by crowarth
I can ping it from my two of my OVH services:
Thanks for that that could be a potential way out, any chance of the first 3 octets of the IP, I may be able to get some IPs in the range.

crowarth
16-09-2014, 21:06
I can ping it from my two of my OVH services:

DigitalDaz
16-09-2014, 18:31
Quote Originally Posted by Neil
Hi

Has he got confirmation from why Net4India drop our traffic? Dropping our traffic would mean a huge number of emails and websites would be inaccessible for their customers.

It seems strange.... I have sent this to our network team to check to see if we can try and do anything.
Thanks Neil, good luck with it

This IP address is not my clients but one around about there:
PING 202.71.148.33 (202.71.148.33) 56(84) bytes of data.
From 61.8.147.190 icmp_seq=4 Packet filtered

That ip responds to ping from non-ovh locations

Neil
16-09-2014, 18:15
Hi

Has he got confirmation from why Net4India drop our traffic? Dropping our traffic would mean a huge number of emails and websites would be inaccessible for their customers.

It seems strange.... I have sent this to our network team to check to see if we can try and do anything.

DigitalDaz
16-09-2014, 14:54
Criot, I'm not blaming OVH but clearly its the traffic they have received in the past that is causing Net4India to block, ie hack, spam etc.

Its a damn shame because thid PCC seems really good, I have two of the AMD L hosts, they are beasts

I'm sure I've not been 'lucky' though and hit the only network that no longer passes OVH traffic. Its definitely not OVH not passing it, I can see exactly the router dropping it.

Criot
16-09-2014, 14:50
You can't really blame OVH for Net4India blocking their traffic? Unless you mean that OVH is blocking Net4India traffic?

DigitalDaz
16-09-2014, 14:42
At the end of the month I will be dropping my new OVH private cloud.

So far the performance has been excellent and I really like it so why am I dropping it?

There is one absolute show stopper.

After transferring just a few clients, I received a call from a very frustrated client, one of my biggest who in turn has is own clients that use my services. His client could not connect.

It turns out that his clients ISP is Net4India. Net4India blocks all traffic from OVH.

At this point I'm not prepared to move all my clients and start having to explain why they will need to change ISP to continue using my services.

How many other ISPs/networks now just block OVH traffic?

It doesn't look like Net4 India is small either:
Net4 is India’s leading Data Centre, Cloud Hosting and Network Services Provider, with revenues of Rs.465 cr (85mnUSD). Net4 focuses on providing services to businesses (small, medium and large) and its offerings include Data Centre & Cloud Hosting Solutions, Enterprise Internet Services, VoIP Solutions, Enterprise Messaging & Hosting Solutions and Domain name registration.

Net4 has a PAN India presence with offices in 11 major business cities. We serve over 400,000 SME customers for our wide range of Web Services, over 3500 Medium to Large businesses for Enterprise Services and 6000 resellers across segments. Net4 is amongst the largest provider of hosted email, web hosting and domain name registration (www.net4.in) in the Asia-Pacific region.