Turn around time on Failover IP order
Resolved. This delay was user error on behalf. Didn't realize that the new orders didn't get processed with payment method previous setup with the servers. The orders then expired and I have since processed new orders, made payment and received the IP addresses.
it could be an issue with the acceptance of the order, in case our system has flagged your order for security reasons. Once the order is accepted, it tends to be a matter of minutes, unless there is a shortage of IPs from a particular country (quite rare so far).
do give us your order number, if you want us to check what's your case.
Still no Failover IP's. Emailed support yesterday.
wild1145
21-09-2014, 01:04
I have always got my IP's within 24 hours, normally even quicker than that.
That problem can occur on that how fast did u order them.
I had that problem few months ago, I ordered and payd 5 ip-s, and never got them, SYS support jsut told me they are ordered too fast, so system could not register it. (also told me I will get ips, but I never did, so I cancled server).
So contact support about that, or just wait..
Usually quite quick but apparently OVH are short of IPs at the moment, more than likely they'll be prioritising delivering IPs to OVH customers rather than SYS.
Does anyone know the turn around time on orders for Failover IP?
I have three separate orders for three single failover ip addresses.
Orders placed 18/09/2014 16:59:36 GMT+0200