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SSD-1 Wrong RAM


edan
24-09-2014, 13:16
Quote Originally Posted by Neil
Hi, I can see the ticket and you will get a reply shortly.
Thank you!

Looking forward into it.

Neil
24-09-2014, 11:58
Hi, I can see the ticket and you will get a reply shortly.

edan
24-09-2014, 02:40
Quote Originally Posted by AlbaHost
Im waiting for more than 1 month ago for the same issue, nothing from their side.
Seems the RAM or the motherboard is faulty so it can't detect those other two slot. Reading your issue and I am lucky I got 48 GB RAM (SYS-IP3).

AlbaHost
23-09-2014, 21:28
Im waiting for more than 1 month ago for the same issue, nothing from their side.

edan
23-09-2014, 19:33
Hello,

Snap SSD-1 two days ago, the certificate is 16 GB RAM so I guest all is fine, installing the OS and suddenly the box very unstable (defect). After reboot the RAM is not 16 GB any more but only 8 GB. Try to reinstall it and the problems still persist.

Code:
cat /proc/meminfo
MemTotal:        8160624 kB
MemFree:         7788892 kB
Buffers:           77508 kB
Cached:           112536 kB
SwapCached:            0 kB
Active:            72548 kB
Inactive:         150092 kB
Active(anon):      32612 kB
Inactive(anon):      188 kB
Active(file):      39936 kB
Inactive(file):   149904 kB
Unevictable:           0 kB
Mlocked:               0 kB
SwapTotal:       1569780 kB
SwapFree:        1569780 kB
Dirty:               120 kB
Writeback:             0 kB
AnonPages:         32624 kB
Mapped:             8932 kB
Shmem:               212 kB
Slab:              78592 kB
SReclaimable:      24788 kB
SUnreclaim:        53804 kB
KernelStack:        1008 kB
PageTables:         1836 kB
NFS_Unstable:          0 kB
Bounce:                0 kB
WritebackTmp:          0 kB
CommitLimit:     5650092 kB
Committed_AS:     150160 kB
VmallocTotal:   34359738367 kB
VmallocUsed:       92012 kB
VmallocChunk:   34359635580 kB
HardwareCorrupted:     0 kB
AnonHugePages:     14336 kB
HugePages_Total:       0
HugePages_Free:        0
HugePages_Rsvd:        0
HugePages_Surp:        0
Hugepagesize:       2048 kB
DirectMap4k:        6144 kB
DirectMap2M:     8357888 kB
Code:
dmidecode -t 17
# dmidecode 2.11
SMBIOS 2.7 present.

Handle 0x0029, DMI type 17, 34 bytes
Memory Device
        Array Handle: 0x0026
        Error Information Handle: No Error
        Total Width: 64 bits
        Data Width: 64 bits
        Size: No Module Installed
        Form Factor: DIMM
        Set: None
        Locator: DIMM3
        Bank Locator: CHANNEL A DIMM0
        Type: Unknown
        Type Detail: Synchronous
        Speed: Unknown
        Manufacturer: A1_Manufacturer0
        Serial Number: A1_SerNum0
        Asset Tag: A1_AssetTagNum0
        Part Number: Array1_PartNumber0
        Rank: Unknown
        Configured Clock Speed: Unknown

Handle 0x002C, DMI type 17, 34 bytes
Memory Device
        Array Handle: 0x0026
        Error Information Handle: No Error
        Total Width: 64 bits
        Data Width: 64 bits
        Size: 4096 MB
        Form Factor: DIMM
        Set: None
        Locator: DIMM1
        Bank Locator: CHANNEL A DIMM1
        Type: DDR3
        Type Detail: Synchronous
        Speed: 1333 MHz
        Manufacturer: Kingston
        Serial Number: 791E0C34
        Asset Tag: A1_AssetTagNum1
        Part Number: 99U5471-020.A00LF
        Rank: 2
        Configured Clock Speed: Unknown

Handle 0x002F, DMI type 17, 34 bytes
Memory Device
        Array Handle: 0x0026
        Error Information Handle: No Error
        Total Width: 64 bits
        Data Width: 64 bits
        Size: No Module Installed
        Form Factor: DIMM
        Set: None
        Locator: DIMM4
        Bank Locator: CHANNEL B DIMM0
        Type: Unknown
        Type Detail: Synchronous
        Speed: Unknown
        Manufacturer: A1_Manufacturer2
        Serial Number: A1_SerNum2
        Asset Tag: A1_AssetTagNum2
        Part Number: Array1_PartNumber2
        Rank: Unknown
        Configured Clock Speed: Unknown

Handle 0x0032, DMI type 17, 34 bytes
Memory Device
        Array Handle: 0x0026
        Error Information Handle: No Error
        Total Width: 64 bits
        Data Width: 64 bits
        Size: 4096 MB
        Form Factor: DIMM
        Set: None
        Locator: DIMM2
        Bank Locator: CHANNEL B DIMM1
        Type: DDR3
        Type Detail: Synchronous
        Speed: 1333 MHz
        Manufacturer: Kingston
        Serial Number: 771E0B34
        Asset Tag: A1_AssetTagNum3
        Part Number: 99U5471-020.A00LF
        Rank: 2
        Configured Clock Speed: Unknown
Already contact the support team but no answer yet.

Server affected: ns381267.ip-94-23-249.eu

Thanks,