[Razakel]

As the old saying goes, you get what you pay for. Soyoustart isn't really intended for serious business use - what do you expect for thirty quid a month?

[athena007]

They have not even provided the failover IPs yet. This is the second week and they keep playing irritating games sending emails of requesting documents which I have already provided.

With respect to the routing I am not expecting them to manage it for me - I am a CCIE net engineer . The soyoustart control panel is buggy and it does not permit creation of virtual mac or even delete the reverse dns entries created. I have ported the current IP to the firewall and just asking them deliver the extra IPs by pointing it to the dedicated server IP.

I am two weeks behind schedule for the project I rented the server for and my stakeholders are on my neck. I have never seen such mediocre support team before. I have gone back to https://www.cwcs.co.uk/ this afternoon- very good support and response.

[Razakel]

Thank You

Again I have replied with the additional information requested I hope it is treated with the needed urgency.

Kindly also inform support to route the fail over IPs in my order to my server IP. This is to enable me assign the IPs to my hosts behind my virtual firewall appliance.

thank you

That's how they're routed by default. If you're using a virtual firewall, you need to create a virtual MAC in the manager and assign it to the NIC on your firewall's VM. You can use multiple IPs on the same MAC, you just need to assign them first.

OVH servers are unmanaged. Support won't help you with configuration problems.

http://help.ovh.co.uk/BridgeClient

[athena007]

Thank You

Again I have replied with the additional information requested I hope it is treated with the needed urgency.

Kindly also inform support to route the fail over IPs in my order to my server IP. This is to enable me assign the IPs to my hosts behind my virtual firewall appliance.

thank you

[TomOVH]

In my second week after payment and I have not been able to use rented server !!!

OVH Support halt my billing cycle until you completely meet my order. This is a lawsuit in making

Hello,

I can see you have sent us your documents, I apologise for our delay in validating them, I will see this is taken care of today.

[athena007]

In my second week after payment and I have not been able to use rented server !!!

OVH Support halt my billing cycle until you completely meet my order. This is a lawsuit in making

[athena007]

Hello OVH Support Team

Could someone please update me !!!

[athena007]

Its a week now since I rented my server and my failover IPs have not been delivered for me to begin configuration.

Worse of all I have not received feedback from support concerning the information they requested.

Am I going to get an extension to my billing cycle?

[ozgurerdogan]

Learn to live with it or leave.

Harsh words but true. Support is not going to get any better, in fact IMHO it is much worse than it was five years ago.

You want a good backup system and preferably a spare server.

With regards to IPs etc, they will get there in the end.

Agree. I am not totaly leaving my bussiness to OVH system. Only using as backup. But If I decide to move my infr. to ovh one day. I will make it mirror with doubling eveything in clustering servers. But still trying to decide if I shoulh go with Hetzner.

[DigitalDaz]

Learn to live with it or leave.

Harsh words but true. Support is not going to get any better, in fact IMHO it is much worse than it was five years ago.

You want a good backup system and preferably a spare server.

With regards to IPs etc, they will get there in the end.

[athena007]

What do you want me to do with the link?

I have sent about 5 emails with no reply since 4 days ago

[Maki187]

http://www.soyoustart.com/ie/support.xml

[athena007]

i sent the requested information 10 mins after receiving the request email

i sent it to customersupport@ovh.ie and support@ovh.ie and I have not received reply

[alsemany]

I got the same footer in some messages with noreply@

the message subject was

Defect on ns3229185.ip-37-187-74.eu server

[athena007]

Can you post the headers (full source) of that mail please with your own personal details removed? There shouldn't be anyone being told to mail noreply@.

Order number for failover IP's?

My ORDER Number is 31115046

Why do your support keep sending mails without a means to reply

================================================== =====
We would like to remind you that you have access to the statements from the
OVH Manager, by clicking on Administration and My Invoices.

Please be aware that you can consult our terms and conditions by clicking here:
http://www.soyoustart.com/ie/ie/termsofservice/

Thank you for your order.

Kind regards,

SoYouStart.ie Customer Service
Contact: http://www.soyoustart.ie
Mon-Fri from 9am to 6pm
=================================================

[Daniel OVH]

SOYOUSTART SERVICE IS CRAP

There is no email or phone number to contact for support.

================================================== =======
For further information, please contact us at noreply@soyoustart.com.

Kind regards,

SoYouStart.ie Customer Service
Contact: http://www.soyoustart.ie
Mon-Fri from 9am to 6pm
================================================== =======

Not even a ticketing system to track issues or complaints by clients.

I signed up for test server and to date (getting to a week) my failover IPs have not been provisioned yet so i can begin configuration yet my billing cycle has been activated.

CRAP

Can you post the headers (full source) of that mail please with your own personal details removed? There shouldn't be anyone being told to mail noreply@.

Order number for failover IP's?

[athena007]

SOYOUSTART SERVICE IS CRAP

There is no email or phone number to contact for support.

================================================== =======
For further information, please contact us at noreply@soyoustart.com.

Kind regards,

SoYouStart.ie Customer Service
Contact: http://www.soyoustart.ie
Mon-Fri from 9am to 6pm
================================================== =======

Not even a ticketing system to track issues or complaints by clients.

I signed up for test server and to date (getting to a week) my failover IPs have not been provisioned yet so i can begin configuration yet my billing cycle has been activated.

CRAP