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Impossible to order Failover IP addresses

02-12-2014, 12:44
Hi mozafary

Your account hm74481-sys is managed by SYS FR. Please contact SYS FR for this issue.


02-12-2014, 12:38

02-12-2014, 12:07

Please provide me with your NIC handle. I will look into this for you.


02-12-2014, 11:56
Same Problem on SYS and nothing hear from CUSTOMER SERVICE, Any Idea?

01-10-2014, 22:53
As support can't see the issue, I will point publicly .

When I select my server and trying to purchase IP address, I am getting the following message:
"Under the conditions of RIPE/ARIN, we are required to check how you use your IPs. Please get in touch with your Client Service."
See image:

(wait for image and it will load)

I have emailed the following:
Could you tell me why my account is limited to purchase the IPv4

I am using IPv4 addresses the following way, as I run the VM node on
my server and provider VPS services for my clients:
- Virtual Private Server / Virtualisation
- HTTPS/SSL certificate on Virtual Private Server

All above is valid reason to have IPv4 under RIPE/ARIN justification.
and had ridiculous reply:
Dear Customer

all servers have limits on the number of IPs. For SYS servers, you can get 16 IPs for only a setup fee (no monthly charge) and up to 128 IPs with a monthly charge.

Let me know if you find any other limitation than this.

Kind regards,
Marc Customer Service
could someone look at this issue, please? as 9 suffixes still available for this server.