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LSI MegaRAID 9260-4i (BBU temp too high)


Wanted
10-10-2014, 18:54
Here is the ticket:
Service Commercial So you Start
Re: [Ticket #2014100777001021] LSI MegaRAID 9260-4i (Battery state - temp too high)

As I said above, I have contacted my local support and the request for BBU replacement was already sent to the datacenter.

The problem here isn't my local support nor you guys here in the forum.
The problem is that the technicians don't resolve the hardware issues reported by customers.

This is the second server I rented here because the first one also had problems...
With this one, I already had RAM issues (luckly solved by a motherboard replacement), however, I've never seen a report saying that there was a RAM verification or it was replaced.

I'm afraid the same will happen now with the BBU/Controller.

It's very sad to see the way OVH is playing with the money of its customers.

http://www.soyoustart.com/en/hardware-sla.xml
^ This should be removed from your site. Doesn't make any sense...

Also the picture of SSD DC S3500 Series is wrong, as the clients are getting the old Intel 320 series.

Deceive customers is bad. Ignore the HARDWARE issues is even worse.

Someone is making big money with this policies... You rent a server + setup fee, and what you get is a lot of headaches and wasted time (well, you might get lucky too and get a decent server), then if you have any faulty disk, hardware raid, RAM issues, etc, you have no choice... you have to rent another server. More $$$ to waste in setup fees and crossing fingers to get something "decent".

Anyway, still waiting for the resolution of my(your) problem.

Thanks!

Neil
10-10-2014, 17:40
Hmm, what country are you from as I cannot view the ticket at all. Perhaps you could call your local support and get them to move it to the hardware team?

Wanted
10-10-2014, 14:37
I can't force a manual calibration anymore. The things are getting better...

Code:
root@rescue:~# MegaCli -AdpBbuCmd -BbuLearn -aALL

Adapter 0: BBU Learn Failed

Exit Code: 0x01
Now, who I have to sleep to solve my problem?

Wanted
09-10-2014, 15:08
Quote Originally Posted by Neil
Hi

Do you have a ticket number?
Ticket: 2014100777001021

Isn't from the UK support, but it shouldn't be a problem (I guess).

I think the battery never stops charging, so the excessive heat.
Maybe a controller problem? Who knows... Technicians with their fake "Hardware diagnosis" and "server check" reports don't solve nothing.
They should open the case and see what is happening...

But no problem, I'll not renew this server for sure, and then you can sell it to another person. :P

Anyway, if you can help with this issue I'll greatly appreciate it.

Thanks.

Neil
09-10-2014, 13:36
Quote Originally Posted by Wanted
Nah, this battery definitely died...
I can't even force a manual calibration. Relearn process never finish..............

Code:
root@my:~# megasasctl
a0 LSI MegaRAID SAS 9260-4i encl:1 ldrv:1  batt:FAULT, low voltage, over charged


I've contacted support and the request for BBU replacement was already delivered ​​to the Datacenter.
But for when? Perhaps before Christmas your technicians will look into that?
Hi

Do you have a ticket number?

Wanted
08-10-2014, 19:15
Nah, this battery definitely died...
I can't even force a manual calibration. Relearn process never finish..............

Code:
root@my:~# megasasctl
a0 LSI MegaRAID SAS 9260-4i encl:1 ldrv:1  batt:FAULT, low voltage, over charged
Quote Originally Posted by Neil
Hi

I recommend you contact our support to make sure, most likely it is because the servers are water cooled but contact us to make sure.
I've contacted support and the request for BBU replacement was already delivered ​​to the Datacenter.
But for when? Perhaps before Christmas your technicians will look into that?

Neil
07-10-2014, 18:28
Hi

I recommend you contact our support to make sure, most likely it is because the servers are water cooled but contact us to make sure.

Wanted
07-10-2014, 16:56
Hello,

I would like to ask if any of you with the "LSI MegaRAID 9260-4i" have the BBU temperature too high.

Look at my values:
HTML Code:
BBU status for Adapter: 0

BatteryType: Unknown
Voltage: 4068 mV
Current: 0 mA
Temperature: 68 C

BBU Firmware Status:

  Charging Status              : None
  Voltage                      : OK
  Temperature                  : High
  Learn Cycle Requested        : Yes
  Learn Cycle Active           : No
  Learn Cycle Status           : OK
  Learn Cycle Timeout          : No
  I2c Errors Detected          : No
  Battery Pack Missing         : No
  Battery Replacement required : No
  Remaining Capacity Low       : No
  Periodic Learn Required      : No

Battery state:

GasGuageStatus:
  Fully Discharged        : No
  Fully Charged           : No
  Discharging             : No
  Initialized             : Yes
  Remaining Time Alarm    : No
  Remaining Capacity Alarm: Yes
  Discharge Terminated    : Yes
  Over Temperature        : No
  Charging Terminated     : No
  Over Charged            : Yes


BBU Capacity Info for Adapter: 0

Relative State of Charge: 100 %
Absolute State of charge: 81 %
Remaining Capacity: 1216 mAh
Full Charge Capacity: 1216 mAh
Run time to empty: 65535 Min
Average time to empty: 146 Min
Average Time to full: 65535 Min
Cycle Count: 0
Max Error: 0 %
Remaining Capacity Alarm: 0 mAh
Remaining Time Alarm: 0 Min


BBU Design Info for Adapter: 0

Date of Manufacture: 01/27, 2013
I have the system completely in a idle state...
This temperature is normal or should I worry that my server will burn soon?

Any help on this would be welcome.
Thanks!