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Server Gone Down and reboot fails


Neil
09-10-2014, 13:35
Hi

Server is back after I see you reinstalled it.

Criot
08-10-2014, 20:02
Technicians in the DC would have been automatically alerted and they'll look into it.

RikT
08-10-2014, 18:25
Hi,
My server has gone down unexpectedly and tried to reboot through manager but it fails I have had a couple of emails regarding the server having a defect but nothing is happening i will paste teh emails below.

Dear Customer,

Our monitoring system has just detected a fault on your server ns384410.ip-46-105-123.eu.
The fault was noticed on 2014-10-08 17:35:57

Our team of technicians on site (operational 24/7), has been informed
of the fault and will intervene on your machine.

Please be aware that other interventions may currently be in progress and
an intervention lasts on average 30 minutes per machine.

We are therefore not able to give you more details on the starting time
of the intervention.

You can see a general display of the machines currently in fault and
in intervention across our network at the following address:

http://status.ovh.co.uk/vms/

Your server is in rack 52D16

You will receive an email as soon as a technician takes charge of your
server. Meanwhile, you have can reboot it via your manager.
and teh 2nd where reboot fails

Dear Sir or Madam,

We've received your request concerning hard reboot of
ns384410.ip-46-105-123.eu. The server has been rebooted but it isn't
responding to ping command.

It may be cause by a malfunction of reboot system or a
problem with your machine.
We'd like to inform you that our technician will conduct
an intervention to solve the problem.

For your information:
- request date: 2014-10-08 18:10:05
- reboot date: 2014-10-08 18:11:04


Kind regards,

SoYouStart.co.uk Customer Service
Contact: http://www.soyoustart.co.uk
Mon-Fri from 9am to 6pm
Please sort asap