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Urgent: Cant Make Payment


LawsHosting
16-10-2014, 02:41
Quote Originally Posted by Nikita
They answered me. They will fix this issue and all be ok. Servers will not be suspended.
The thing about OVH, is..... they leave their customers in the dark, they're no good at liaising... Same when they change their services, no warnings, etc.
Get used to it.

Nikita
15-10-2014, 22:21
They answered me. They will fix this issue and all be ok. Servers will not be suspended.

Cyper
15-10-2014, 18:20
I am too . having this problem .
and i did send them an e-mail but no answer from them yet .

hope they will fix the problem ASAP.

DigitalDaz
15-10-2014, 10:02
I have now been through the payment process TWICE for my server on different days and both times it has said payment validated. Now the server has been suspended!

Nikita
14-10-2014, 18:12
Suppor answered me thay they don't know when server will renew.
BUt i think server will not be suspended because it is "all users problem"

Dante
14-10-2014, 17:45
Same issue as mine
Expiry date
08/10/2014
I already report that before expiry date & they reply to me they will renew it 2 days ago

Unfortunately still not renewed & we are afraid of suspension

But since I have contact them I have the right if they suspend it without checking the issue is from their side

Since all the people have this issue in this thread, I assume that they have much work to do with these & they will renew it as soon as possible

Just wait for their replay & keep send reminder e-mails every 2~ 3 days if there was no answer.

My Regards

newmanx
13-10-2014, 20:59
this is really bad, but my server is still working, i have added paypal under auto renewal. I have sent couple of emails to SYS and OVH, OVH said to contact SYS and no reply from SYS yet, hope they resolve it sooner as i cant afford downtime because of their mistake.

Nikita
13-10-2014, 19:57
same date. But i have not way to pay by myself - only "automatic renewal" - i add my card 10/10/2014 but still no transactions from soyoustart.
Also my original currency is not "EURO" and now i will pay more in my currency than 3 days ago ((

automatic renewal is very vey bad option!

server-hr
13-10-2014, 19:47
10 / 1 0/ 2014 few days ago i tried to pay but it didnt pass, I thought that i dont have enough money to pay but i checked it today and i have, my customers are angry please fix that...

Nikita
13-10-2014, 19:42
Server-hr - what is expires date of your server??

server-hr
13-10-2014, 19:34
They locked my server i tried to pay by paypal and Credit Card but transactions did not pass
I have enough money on my bank account so its not problem from my side...

Nikita
12-10-2014, 21:50
Hope they will not lock server, because still server not renewed.

newmanx
12-10-2014, 20:23
Quote Originally Posted by Nikita
Same thing.
I was activate auto renewal 3 days ago but payment was not made.
Expiry date of my server 10/10/2014 But still all ok.
Hopeall be ok
oh....i was thinking only my account is having issue, thanks for sharing your input here nikita, I hope they resolve the issue soon.

Nikita
12-10-2014, 11:09
Same thing.
I was activate auto renewal 3 days ago but payment was not made.
Expiry date of my server 10/10/2014 But still all ok.
Hopeall be ok

newmanx
11-10-2014, 08:59
Hi, I have SYS server (ID: jr31611-sys) but i cant make payment and there is no way to contact SYS team in anyway, i dont want server suspension, pls tell me how to make payment, i have even entered auto payment and enabled paypal account, but payment not processed. pls contact me asap.