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ovh and customer respect


S0phie
14-10-2014, 13:10
I'm closing this thread since you have already sent the same query on another thread.

Razakel
13-10-2014, 19:22
Quote Originally Posted by start-your-web
iam paying a premium price
No you're not.

start-your-web
13-10-2014, 16:49
Quote Originally Posted by heise
get my request done instead of say "Double post"

heise
13-10-2014, 16:35
Double post: http://forum.ovh.co.uk/showthread.ph...ll=1#post65282

start-your-web
13-10-2014, 15:47
hi

as we have lately see ovh completely ignores our mails & tickets.
iam paying a premium price and getting 0 customer service.

i opened a ticket on 07/10/2014 about vat removal
i got ovh reply on 11/10/2014
do you call this a customer service!

and here is the funny part my account is validated and iam having an dedicated server just see what they replied :
================================================== ================================
Dear Sir /Madam


Your account needs to be validated for VAT to be removed from your account. To validate your account we require you to send us validation documents of

-Photo ID (Driver Licence or Passport)
-Proof of Address (Utility Bill or Bank Statement)

Once we receive these documents we can validate your account.

Kind Regards
David
OVH Team

Do you want to become an OVH partner? Please check our programme and entry requirements here: http://www.ovh.biz/en/
================================================== ========================
what!!!

i gave a reply on the same day and waited another day to get another funny reply :
================================================== =======================
Dear Sir /Madam

Your account is registered in Ireland. As Ireland is in the EU it is not possible to have VAT removed from your account. Only Non EU residents and EU registered companies can have VAT removed from their account.

If you have any other queries don't hesitate to contact us.

Kind Regards
David
OVH Team

Do you want to become an OVH partner? Please check our programme and entry requirements here: http://www.ovh.biz/en/
================================================== =============================
what!!! iam from egypt and validation documents proof that iam from and living in egypt.

you don't even read my replies just continue giving useless replies

is it the way ovh works? every time i need to get some thing done i have to make a new topic in forum and if i didn't get an attention from "customer service" i should go to web hosting talk to get some attention from a manager?!! is it the way ovh works?!

i will not pay for the renewal if the vat removal and refunding has not done.