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Server suspended


proserver
28-10-2014, 13:31
URGENT. Servers suspended but we can not pay as usual!

Hello,
You changed payment methods and suspended our servers. We want to pay for our servers but can not to do this!
Please unsuspend our servers as soon as possible and give information how we can pay for servers.
[SUSPENSION] Your server ns366831.ip-94-23-19.eu has just been suspended
[SUSPENSION] Your server ns3369692.ip-37-187-72.eu has just been suspended

We read this, but prolong do not work for us!
http://forum.ovh.co.uk/showthread.php?8661-Auto-Renew

Neil
27-10-2014, 19:03
Hi

It should be okay the next time you renew this server. .

elcct
27-10-2014, 16:08
Quote Originally Posted by Neil
Hi

Renewal was processed this morning and the server is online again.
Yes, but can you fix it?

Neil
27-10-2014, 11:58
Hi

Renewal was processed this morning and the server is online again.

elcct
27-10-2014, 10:38
Hi OVH,

This is the second time this happening. I renewed my server yesterday only to be greeted by the email that it has been suspended today...
Are you going to fix your billing?

That was order 32079670

Cheers,
elcct

ps. I also renewed OVH server yesterday that has the same expiry date and that one hasn't got suspended... Problem seems to be with SYS