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Ticket about 64 ipv4 ip addresses - total ignore from support


rv9ufz
27-11-2014, 15:12
Hi.
Could you please also check my tickets from ms218700-ovh, just needed an additional subnets for the Black Friday sale of VDS servers, but 2 days without an answer.

TomOVH
27-11-2014, 14:01
Hello,

We will address your email shortly.

Dani
26-11-2014, 18:37
Hi

Please contact the support team for your account directly. The support team will process your request.

Danny

Next
26-11-2014, 10:38
Hello OVH!
We ordered the server ns345444.ip-37-187-251.eu and we need 64 ipv4 addresses block, but unfortunately we get an error while trying to make an order for additional ip addresses in new manager panel:
"An error occurred on loading the IP order information. (Under the conditions of RIPE/ARIN, we are required to check how you use your IPs. Please get in touch with our Client Service.)"
We made the ticket 3 days ago, and no reply from support team since that time. The server we paid already for is useless for us until we get this ipv4 block.
Dear support team, please hurry up with reply on that ticket, we need to sort everything up and get this ipv4 block ASAP.