DigitalDaz
22-12-2014, 15:31
I agree with both Trapper and john_gb here. The best way to approach OVH, and this ranges from Kimsufi right up to higher end OVH models is to assume there is zero support. If you have a problem and it is quickly resolved, you got lucky.
You won't find that many old timers on here I doubt that still use OVH services in a way other than this. I still have a few boxes but everything that is here is part of my playground or can be revived in a UK datacenter very quickly.
The hardware in general is excellent value for money, no one can argue that and you will still be hard pushed to find a good price match anywhere else. OVH have a pretty awesome network too.
What has always let OVH down since the very day I joined them is support. The bad thing is though, most companies that start off with bad support get better. Anyone who has been with OVH for any length of time will tell you its the exact opposite with OVH, its actually got much, much worse over the last five years or so.
Credit where credits due though, I can only remember having had a few hard drive failures and one hardware RAID card go in the last 7 years.
The hardware RAID card if I remember correctly was dodgy from the moment it was provisioned and the server was unusable but it still took me over 36 hours to persuade them to change it.
As for that 24 hour emergency line, it took just about an hour to get an answer on and that is no exaggeration. Once I got through, because it wasn't tripping their hardware alert thing, ie it wasn't completely broken and was still responding to ping, they would not treat it as a level one fault and simply submitted it as a level two which meant I had to wait until later in the day for someone to look at it.
All that happened back in the day when the level of support was reasonable. I think that was on one of the MG servers that was costing me about £200 a month at that time. The server never got renewed after that.
You won't find that many old timers on here I doubt that still use OVH services in a way other than this. I still have a few boxes but everything that is here is part of my playground or can be revived in a UK datacenter very quickly.
The hardware in general is excellent value for money, no one can argue that and you will still be hard pushed to find a good price match anywhere else. OVH have a pretty awesome network too.
What has always let OVH down since the very day I joined them is support. The bad thing is though, most companies that start off with bad support get better. Anyone who has been with OVH for any length of time will tell you its the exact opposite with OVH, its actually got much, much worse over the last five years or so.
Credit where credits due though, I can only remember having had a few hard drive failures and one hardware RAID card go in the last 7 years.
The hardware RAID card if I remember correctly was dodgy from the moment it was provisioned and the server was unusable but it still took me over 36 hours to persuade them to change it.
As for that 24 hour emergency line, it took just about an hour to get an answer on and that is no exaggeration. Once I got through, because it wasn't tripping their hardware alert thing, ie it wasn't completely broken and was still responding to ping, they would not treat it as a level one fault and simply submitted it as a level two which meant I had to wait until later in the day for someone to look at it.
All that happened back in the day when the level of support was reasonable. I think that was on one of the MG servers that was costing me about £200 a month at that time. The server never got renewed after that.
Originally Posted by john_gb