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Server Crash On " Soyoustart " - 4 days no support!!!


joe007
24-12-2014, 23:56
Glad to tell you that finally, at Day 5 the memory was replaced and the server is up again... +1 to OVH . - 5 clients to me

atlantis
24-12-2014, 23:43
good help you man... still im waiting 35 hours a go server nothing..
very bad coustomer service no good service

heise
24-12-2014, 21:05
Quote Originally Posted by joe007
Hello, i am a client of "soyoustart" and have a big server crashes for 4 days. i tryed to send an e-mails to they support and diden't recieved any answer.
this is the log from the " rescue more " test. can you help me please???

Server's ip: 94.23.194.157


######################
# Test on thread 1
######################[..]
See first posting. In other cases OVH was able to find server by IP.

WillOVH
24-12-2014, 15:01
Hi Joe007
Quote Originally Posted by joe007
Day 4 - A little rainy here .. But, the server is still broken
Can you please provide your nic handle or an order number so I can locate your support ticket?

happyman
24-12-2014, 09:07
So you first reported this on 15th December, and as of today 24th December it still hasn't been fixed !??

joe007
24-12-2014, 08:56
Day 4 - A little rainy here .. But, the server is still broken

heise
23-12-2014, 20:34
This is unbelievable!!

joe007
22-12-2014, 23:41
Day 3 - i have answered to the mail and the server is still crashing every 5 minutes

davidovh
22-12-2014, 18:31
Quote Originally Posted by joe007
Day 2 - still waiting
Hello,

I have sent you an email regarding this, Reply to this email and we can then schedule the intervention.

joe007
21-12-2014, 23:01
Day 2 - still waiting

joe007
20-12-2014, 23:17
Not yeat ..
So i will start a new count
and it will be: " Day 1 - The Server Still Not working "


happyman
20-12-2014, 12:36
Quote Originally Posted by joe007
God Bless Europe! There is a live there after all!

Thank You For That
Out of interest - Did they get this sorted for you ?

Thanks
Daniel

joe007
20-12-2014, 12:13
Quote Originally Posted by TomOVH
Hello,

Apologies for the delay, I have your email open now and will pass it on to the correct colleague.

God Bless Europe! There is a live there after all!

Thank You For That

TomOVH
19-12-2014, 14:24
Hello,

Apologies for the delay, I have your email open now and will pass it on to the correct colleague.

LawsHosting
19-12-2014, 11:31
That would mean something to me... Find another provider, pay extra for decent support....

joe007
19-12-2014, 09:52
Day 8 - No support

joe007
19-12-2014, 09:51
Day 7 - No support

Server Still crashing every 15 minutes

happyman
17-12-2014, 11:44
What happened on the phone though ? - Did they say they were looking at it ?

You sound to be having an awful time with support

joe007
17-12-2014, 10:50
Nothing!
No Service, No support, No repair


Day 6 .. No Support

happyman
16-12-2014, 17:23
Have you had any replies from them at all ? - What did they say when you phoned them ?

joe007
16-12-2014, 11:21
Day 5 .. No Support

joe007
15-12-2014, 22:43
Hello, i am a client of "soyoustart" and have a big server crashes for 4 days. i tryed to send an e-mails to they support and diden't recieved any answer.
this is the log from the " rescue more " test. can you help me please???

Server's ip: 94.23.194.157


######################
# Test on thread 1
######################
memtester version 4.2.1 (64-bit)
Copyright (C) 2010 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 3862MB (4049600512 bytes)
got 3862MB (4049600512 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : ok


######################
# Test on thread 2
######################
memtester version 4.2.1 (64-bit)
Copyright (C) 2010 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 3862MB (4049600512 bytes)
got 3862MB (4049600512 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : ok


######################
# Test on thread 3
######################
memtester version 4.2.1 (64-bit)
Copyright (C) 2010 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 3862MB (4049600512 bytes)
got 3862MB (4049600512 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : ok


######################
# Test on thread 4
######################
memtester version 4.2.1 (64-bit)
Copyright (C) 2010 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 3862MB (4049600512 bytes)
got 3862MB (4049600512 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : ok


######################
# Test on thread 5
######################
memtester version 4.2.1 (64-bit)
Copyright (C) 2010 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 3862MB (4049600512 bytes)
got 3862MB (4049600512 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : ok


######################
# Test on thread 6
######################
memtester version 4.2.1 (64-bit)
Copyright (C) 2010 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 3862MB (4049600512 bytes)
got 3862MB (4049600512 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : setting 0testing 0setting 1testing 1setting 2testing 2setting 3testing 3setting 4testing 4setting 5testing 5setting 6testing 6setting 7testing 7setting 8testing 8setting 9testing 9setting 10testing 10setting 11testing 11setting 12testing 12setting 13testing 13setting 14testing 14setting 15testing 15FAILURE: possible bad address line at offset 0x1dc76758.
Test FAILURE return code : 9

######################
# Test on thread 7
######################
memtester version 4.2.1 (64-bit)
Copyright (C) 2010 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 3862MB (4049600512 bytes)
got 3862MB (4049600512 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : ok


######################
# Test on thread 8
######################
memtester version 4.2.1 (64-bit)
Copyright (C) 2010 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 3862MB (4049600512 bytes)
got 3862MB (4049600512 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : ok