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Requesting update on orders


Pledgy
29-12-2014, 13:21
Quote Originally Posted by Dani
Hi

1) For 33853535 this order has been completed and delivered.

2) For 33853558 and 33853574 they are being processed by the billing department. Please allow some time for these orders to be processed.

Danny
Appreciated! Is there any news as to availability in Canada?

Dani
29-12-2014, 13:07
Hi

1) For 33853535 this order has been completed and delivered.

2) For 33853558 and 33853574 they are being processed by the billing department. Please allow some time for these orders to be processed.

Danny

Pledgy
29-12-2014, 00:25
OVH/SyS,

I need to find out the situation with three orders placed 5 days ago. The order numbers are below:

order number 33853535
Awaiting verification and setup (This is not my first server with SyS. I currently rent an E3-SAT-3 server. No reply in regards to verification)

order number 33853558
Awaiting refund/misordered (Cancelled 15 minutes after order was placed. No reply in regards to verification)

order number 33853574
Awaiting refund/misordered (Cancelled 15 minutes after order was placed. No reply in regards to verification)


I understand that it's a busy time with it being a holiday season, however there seems to be a bit of a pattern with the sluggish responses to requestes. If this issue was addressed few other companies could compete. I certainly know afew that are put off by the customer service or lack of. I have contacted customer support prior but not definitive answer was given regarding the order placed nearly a week ago.

Kind Regards,

James