OVH Community, your new community space.

How can i cancel wrong invoice?

07-01-2015, 11:29
Quote Originally Posted by S0phie
Please contact your local support for any billing issues/questions.
i contact them using this link but no respond

please contact them for me?

07-01-2015, 10:50
Please contact your local support for any billing issues/questions.

07-01-2015, 01:04
i have two server from soyoustart.

one server have 16 failover ip and no problem here.
another server is new and i was buy two days ago. i purchased some ips example one LT country ip, one UK failover IP. i installed proxmox.

i setup two vps and install centos. two ips ping and UK ip very good work but LT ip ping will gone and no respond.

i deleted virtual mac adress but not work.

i moved working ip(old server) to this new server and ovh generated 12 euro payment for invoice. (but i dont understand why) what is this?

and i moved another working ip to new server and generated 11 euro invoice. I already buy 16 free ips? i already give 2 euro *16ip = 32 euro old time. please look this invoice and my ip tables. i think 16 ips free but this invoice generated Additional failover SoYouStart.

Invoice: SYSIE9191
Date: 07-01-2015
Order Number: 34403155
Payment: Account Statement

Invoice: SYSIE9077
Date: 05-01-2015
Order Number: 34366803
Payment: Account Statement

please help me. sorry for my poor english.