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What a bad support


S0phie
02-02-2015, 13:04
Hi,

Your account is managed by OVH.IE, my colleagues based in Dublin confirmed that they're already in contact with you by email. I'd like to remind you that the opening hours for support are currently: 9am to 6pm from Monday to Friday.

LawsHosting
02-02-2015, 00:05
Quote Originally Posted by Criot
Your original message makes it sound like you've been renting the server for one year.
I read it like that too.

"I ordered a server and chose to pay for a year upfront" (better)

Criot
01-02-2015, 18:06
Quote Originally Posted by AA402394-OVH
No one said that im customer for one year, read my message again, i said i rented server for one year, but they deducted the amount twice and they didn't deliver the servers yet, im complaining because they didn't deliver based on my order number 34863893 which initiated on Jan 27 2015.

Regarding to the support we know very well that this is off day in UK, and we were not expecting response today so keep calm.

Thanks for your reply
Aziz
Your original message makes it sound like you've been renting the server for one year.

AA402394-OVH
01-02-2015, 17:09
Quote Originally Posted by wii89
OVH UK support is

Monday to Friday from 9am to 6pm

For an big company like OVH you would think they would have weekend support as well.
Thanks for the reply, and again orders should be maintained 24/7 im not asking for technical support, its commercial issue.


Thanks,

AA402394-OVH
01-02-2015, 17:07
Quote Originally Posted by Criot
What's even more shocking is that you've been a customer for one year and have never realised that OVH UK Staff do not work weekends, only incident support is 24/7.
No one said that im customer for one year, read my message again, i said i rented server for one year, but they deducted the amount twice and they didn't deliver the servers yet, im complaining because they didn't deliver based on my order number 34863893 which initiated on Jan 27 2015.

Regarding to the support we know very well that this is off day in UK, and we were not expecting response today so keep calm.

Thanks for your reply
Aziz

wii89
01-02-2015, 14:57
OVH UK support is

Monday to Friday from 9am to 6pm

For an big company like OVH you would think they would have weekend support as well.

Criot
01-02-2015, 13:42
What's even more shocking is that you've been a customer for one year and have never realised that OVH UK Staff do not work weekends, only incident support is 24/7.

AA402394-OVH
01-02-2015, 10:33
Dear All,

What is happening in OVH is totally unacceptable renting server for 1 year and your company deduct the amount twice and there are no support answering on the phone, and no response on the email since 4 days is a total shame on such big company.

Either tell me that you are not interested in customer from ME so i can do my legal moves or fix the problem immediately

order number 34863893